Southern Housing Group RES London reviews

★★★★★ 1/5

Trustpilot

My occupational therapist has send…

My occupational therapist has sent 10+email to southern housing about adaptation since last august nothing has been done. I had 3 accident in my bathroom within the last 6 months waiting for adaptation. Last week I received an email to call customer service and press option 3. I told them I also have problem coming up stairs as there are no lift in the building. I seem to get no where . I’m now stuck at home when my bad day come. no one seem to want to help or have a clue on what they are doing

Shelly · 13 February 2023

★★★★★ 1/5

Google

On hold 45 minutes, then had a female operator argue with me that I had nothing on call history and that I had not called previously with issue I was chasing up an update on (which is nonsense as I have called several times in recent years) …

Suzanne · 16 December 2025

★★★★★ 1/5

Trustpilot

Totally agree with the comments on…

Totally agree with the comments on anti-social tenants getting away with playing the victim. Your staff are incapable of dealing with them and make the law abiding tenants look as though we are the problem. What is it going to take to make you do something, I nearly killed myself a few years ago because of an anti-social neighbour who threatened me and made my life hell. You did nothing and she is still making trouble for people living here at the same time as saying she is being bullied which is utter nonsense. I have said it all along you won't do anything until someone gets hurt.

Ms · 7 February 2023

★★★★★ 5/5

Trustpilot

Thank you very much for helping me with my trees

Thank you very much for helping me with the trees in my garden. You were very easy to talk to. Thank you

Marilyn · 13 November 2023

★★★★★ 1/5

Google

Ceiling leaking for the last two years. They are useless to resolve it. They should be investigated. They don't care.

Evora · 7 November 2025

★★★★★ 1/5

Trustpilot

Optivo to Southern Housing - still a shambles

Review below moved across from Optivo after their merger to become Southern Housing. I’ve been dealing with Southern Housing for the past month so thought it best people know what the company is like after the rebrand.The below is posted from the start of January and I also updated from today. This company is awful at communicating with customers - continually providing dates to get back and then missing them or spending long periods of time just not doing anything. They are not worth your time - save some stress and don’t rent or get a shared ownership flat with them. Awful, awful company.I have been trying to sell my shared ownership property for the past year (Jan 2022). At every point Optivo (Southern Housing) were involved, they caused massive delays resulting in months and months of pointless waiting.From confirming receipt of intention to sell documents, setting up an online listing, providing the memo of sale to now spending two months doing nothing when requested to provide basic information for solicitor enquiries.It is January 2023 and the contract for my sale has not been exchanged because of Optivo (Southern Housing).They are a shambles of a company and I would not recommend shared ownership with them as when it comes to selling you are basically trapped with no way out until this incompetent company decides to actually do their job.Updated - 31st January Still no formal response from Optivo (Southern Housing), they contacted me on Trustpilot and I provided information to hear nothing further. This led to me lodging more emails on their complaint system to receive a reply back from a person stating I’d have a response on the 24th. It’s now the 31st and I’m still waiting - having sent another request for information. Optivo have now merged with Southern Housing, probably in an attempt to shake their bad reputation, however it’s still the same incompetent business practice. Do not get a house renting or shared ownership with either Optivo or Southern Housing or whatever they rebrand themselves to next.

Marcus · 31 January 2023

★★★★★ 1/5

Trustpilot

If I was able to give a zero I would.

If I was able to give a zero I would.Customer service is at an all time low,I have emailed, contacted them on social media? Telephoned and all they say is they will my issues up,Having looked at the social media they like to say how they listen how they are improving.Simply lies, ignorance at best Please avoid this non responsive company

Mr · 15 May 2024

★★★★★ 1/5

Trustpilot

They are making a lot of mistakes

Dear Southern Housing, you are making a lot of mistakes.Until 2018 housing officers used to come out and inspect the blocks they managed on a monthly basis. They knew the issues each block faced, they could spot damage quickly, and they even knew some of the residents. This all changed when Southern introduced Estate Care. An Estate Care team is now sent out to look at blocks and houses from time to time. The faces in the estate care team change often, they do not know the residents and all the local knowledge about local issues has gone. As a result block management has gone downhill. Repairs are not done quickly, if they are done at all, and residents do not know who their housing managers are, as they never see them. If we call up and ask to speak to them, they are never available. If we leave a message, they do not call us back.Southern, your Estate Care system is not working. You need to return to a system of housing officers / managers inspecting their blocks on a monthly basis. You need to regain local knowledge. And you need to employ more housing officers / managers.

James · 22 January 2023

★★★★★ 1/5

Trustpilot

No hot water or heating. Horrible experience.

Unfortunately, I purchased a new flat from Optivo, now Southern Housing, (shared ownership) last year. I'm having heating and hot water for several months and they don't seem able to take care of it. We were around 20 days without hot water these last 2 months, and the heating not working for months. We are using electric heaters. They keep providing temporary fixings, which don't work at all. Yesterday and today, again, no hot water or heating. Complaint letters were sent and the problem was reported to the council and ombudsman, but the situation persists. Together with leakages from above, and serious balcony door defects (big draft which took 4-5 months to be fixed).

Vitor · 22 January 2023

★★★★★ 4/5

Trustpilot

Great Custoner Service

I was assisted today by AnitaShe was helpful, friendly and professional Thank you so much Anita

Femi · 15 March 2024

★★★★★ 1/5

Trustpilot

This housing association in 1 word is…

This housing association in 1 word is INCOMPETENT Their communication is just lie after lie after lie. Passing the buck, promising to come back to me by a certain time and date, empty promises. It’s no wonder people have no confidence when needing help from companies like this that have people’s lives in their hands. An absolute shambles of a Company and one that should be retrained or dissolved.

Betty · 25 November 2023

★★★★★ 5/5

Trustpilot

Toneo was super efficient and explained…

Toneo was super efficient and explained the process

Kaz · 6 August 2024

★★★★★ 5/5

Trustpilot

Mike Dale at Southern Housing

I spoke on the phone with Mike Dale to report a repair to the property . Friendly chap with very good customer service skills.

Lin · 23 September 2025

★★★★★ 5/5

Trustpilot

Brilliant customer service

Tiffany is an asset to the organisation. I phoned regarding an ongoing complaint. Tiffany was friendly, polite and efficient. She passed details on to the complaint team and I received a response later that day. Dealing with Southern Housing is usually a frustrating experience. It made a pleasant change to get some answers quickly.

Emma · 27 October 2023

★★★★★ 1/5

Google

Honestly this housing association is worse then you could imagine. They leave people in mould ridden homes, no help given when you ask for simple repairs, the work men they send never able to fix issues and take one look and say they need authorisation or parts and never get in touch again. Yet are quick enough to call when it's rent time. AVOID AT ALL COSTS they are abominable

Jessica · 24 October 2023

★★★★★ 5/5

Trustpilot

It is really crucial and powerful to…

It is really crucial and powerful to have people with compassion and discretion. Kerry Taylor from the income team wassuper helpful and understanding, took arrangements to provide full resources for Christmas when she did not have too!Ginette Thompson from the work of clerk team was phenomenal, the only to follow through damp, mould, double glazIng, central heating and more I had been complaining about for 21 years!

Raffaella · 29 December 2023

★★★★★ 5/5

Trustpilot

Fantastic Housing Association

I have been a tenant of SHG for nearly 10 years now, and prior to this lived under two different Housing associations, and i can honestly say that, Since I have lived with SHG they have been by far and away the BEST Social Housing landlord I have ever had !! for many years I have struggled alone with my mental health and many other personal issues,

Douglas · 22 May 2025

★★★★★ 4/5

Trustpilot

Very helpful and polite young lady …

I have just spoken with a young lady called Tamara ,about getting my shower pump replaced . What a lovely and polite girl it was a pleasure to talk to someone that was helpful and polite ,and doing her job with a very happy attitude . Thank you x Mrs L Taylor

Mrs · 2 October 2024

★★★★★ 5/5

Trustpilot

I was very upset and angry by the…

I was very upset and angry by the behaviour of a Southern surveyor and rang to complain. My call was answered by Joanne, customer response advisor. She was brilliant and incredibly efficient at sorting out the matter. What a difference she made and should be commended for doing a great job.

MAUDIE · 14 October 2024

★★★★★ 5/5

Trustpilot

Spoke to Anita today and she was very…

Spoke to Anita today and she was very helpful, sympathetic and understanding. She was very pleasant and polite so thank you

Georgina · 1 November 2023

★★★★★ 5/5

Trustpilot

Today

Today, I call the Southern housing repair team. Verana was very professional and friendly and dealt with all my problems.

Anais · 22 November 2023

★★★★★ 1/5

Trustpilot

Ignorant trespassers

Tom, please email again.Southern Housing is what we used to call ignorant. Their staff slovenly park their vehicles on private property, walk across people's gardens, and when you advise the company you get ghosted. Not even an acknowledgement. No apology. No assurance the trespass will stop. That's ignorant.

Martin · 22 November 2024

★★★★★ 1/5

Google

My nan who is 80 was told the kitchen and bathroom refurbishment would take 3 was ro complete. It has been now 10 was and still not completed. She also has a boiler that doesn't work for over a month. The only response I get for both situations is them passing the buck and not giving me reasons why it is taking so long. I'm annoyed the lest I can give is 1 star

S · 12 June 2023

★★★★★ 1/5

Google

How can you leave us with a 10 month old and 2 disabled children with this leaking through the roof and near the lights and electric , say you can’t come out for a few days is it a joke ? Disgusting honestly you’ve left us before for 10 weeks without a boiler no heating and hot water at all ! And refused to help us until the new boiler was fitted and that was in the middle of winter you leave us constantly in a unsafe rotten home 😡😡😡

Scott · 19 November 2024