Southern Housing Group RES London reviews

★★★★★ 1/5

Trustpilot

Abysmal

Abysmal. Taken over ONE WEEK to raise the authorisation for urgent clearance of a drains blockage, preventing toilet flushing. Still waiting on contractor.NOTHING had changed since rebranding from Optivo to get rid of their dreadful reputation.

Mr · 27 September 2024

★★★★★ 5/5

Google

Spoke to Hayley today, what a star, so friendly, listened to my questions and answered them and helped me resolved my quires

Kathleen · 24 August 2024

★★★★★ 1/5

Trustpilot

Repairs still not fixed

Honestly I have no words we have been waiting months for night lights and intercomes to be repaired at spanby road/fairfoot road flats Bow E3 the intercoms have been out since August 2023vthe night lights since September 2023 and still they aren't repaired and still our emails are being ignored one of the tenants was promised it would be done last week but surprise surprise it wasn't there are at least 6 of us without intercoms and at least 4 nightlights out of service it's an absolute disgrace.it's actually had a reply apologing having to wait so long for repairs followed by repairs are done in order what a joke then followed by you have to wait another ten days to be answered after waiting 5 months what a complete shambles of a company.still the intercoms haven't been fixed

Guestlaura · 16 February 2024

★★★★★ 1/5

Google

My daughter and 2 granddaughters have had no hot water since June 2024 and now the boiler is leaking. My daughter suffers with chronic asthma and my older granddaughter has narcolepsy and unable to share a bedroom with her little sister aged 4 so my daughter has to sleep on the sofa. SHG don't think this is an emergency. They are the worse landlords I have evert known

Stephanie · 23 September 2024

★★★★★ 1/5

Google

Absolutely dreadful organisation with terrible service. How the Ministry of Housing, Communities and Local Gov allow this company any responsibility to providing housing to citizens of this country is remarkable. This company is incompetent, chaotic, and so mismanaged it is unfit to operate in this sector. If you have a problem that requires them to fix, save you breath - they wont resolve anything and provide meaningless responses. In the unlikely event they actually act on an issue, this will be YEARS late incompetently managed and at poor value for money.

Billy · 25 October 2019

★★★★★ 1/5

Google

Optivo are a disgrace. Have used My Account to report repairs, supposed to be quick an efficient....it is a complete waste of time; have to call to chase up only to find they have cancelled or forgotten them ! Staff mostly don't seem to know what is going on and don't seem to care. No housing officer allocated to our building or estate and when you callt speak to them they are quite rude and unhelpful. I believe that Optivo have grown too big and are unable to deal with issues effectively. No customer service and little respect for tenants.

Carol · 25 October 2019

★★★★★ 1/5

Google

Incompetent organisation & their service have worsened from when they became Optivo. They had the audacity of sending gas engineer whilst l was away. Not professional to book appointments with tenants. Returned from hospital today to find my gas turned off, after spending 7 hours in hospital. Just because they are incapable of arranging a appointment and they assume people are always at home. My daughter going to work tomorrow & nephew to school no hot water for them to bath. We cannot turn on heating on and after being promised heaters because my medical condition l require a certain warm temperature. The man turned up without the heaters claiming he didn’t have any. We cannot cook hot food since our gas is off. Appalling service as if we are living rent free. Worst customer service overall. Unfortunately there is no zero The 1* was to enable me to leave feedback.

Dee · 25 October 2019

★★★★★ 1/5

Google

All I've got to say is I cannot believe the calibre of people they allow to live in these flats I recently moved into a block of flats in Bexhill-on-Sea and they knew about all my serious mental health conditions and my bipolar and yet they … More

Mathew · 17 June 2025

★★★★★ 5/5

Trustpilot

Outstanding & incredible support for helping residents get employment/self employment help

When I got in touch with the Southern Housing engagement team I did not expect the level of support I did. Not only did they check in with me regularly but they made me feel a part of the community. I was given work coach support as well as advise for running a business and plenty of opportunities for upskilling too.

Alex · 21 February 2023

★★★★★ 5/5

Trustpilot

Amanda great customer service explained…

Amanda great customer service explained appointments booked kept me updated when put on hold an excellent customer service experience checked all my contact details were correct and responded as stated SH has improved

Stephen · 29 October 2024

★★★★★ 2/5

Trustpilot

To long in answering phones music…

To long in answering phones music dreadful and the stupid recording about how busy things are to be honest I would prefer ring tone But the girls who answered were very pleasant and polite thankyou

MRS · 27 September 2024

★★★★★ 1/5

Trustpilot

Absolute nightmare to deal with. Think twice about getting into a property managed by these people.

Horrific company to deal with your property management. I've had to question overly high fees and estimates, with limited success. No staff accountability, secretive staff who try not to give out their departments or full names. Continually finding that figures are made up, and then when they can't or won't look into things properly with you, they stop answering emails.

JdB · 18 March 2023

★★★★★ 5/5

Trustpilot

Had a friendly lady called JO HORTON…

Had a friendly lady called JO HORTON ,who was incredibly helpful. I presented two problems to Jo and in less than 10 minutes ! Jo got thing are rolling . Thanks Jo. 😊 need more people like Jo.Kindest regards.Brent emery.

Brent · 2 July 2024

★★★★★ 5/5

Trustpilot

Fast and efficient response to our…

Fast and efficient response to our flooding and drainage issue. Customer service were on the ball. Then Harry and Alfie from Capital drains arrived the same day and sorted out a problem..... great lads polite and did their job well. Thanks SHG and Capital drains.

Mrs · 24 March 2024

★★★★★ 1/5

Google

Terrible. To any one reading this Use “Arkas law”... google them They helped us with our disrepair claim against optivo and made them repair our property to a very high standard. they had neglected us for years and fobbed us off. Well not anymore. Optivo had to compensate us and pay our legal fees Good luck to anyone with a disrepair claim .

Sadam · 24 October 2022

★★★★★ 5/5

Trustpilot

I spoke to 2 pleasant females at SHG

I spoke to 2 pleasant females at SHG, both were really really helpful and empathetic. Excellent customer service. No complaints whatsoever. We need more women like them to work for SHG!

INDIRA · 8 November 2024

★★★★★ 5/5

Trustpilot

A first aid course was arranged free of…

A first aid course was arranged free of charge for a few residents yesterday.The instructor was excellent and it was a very informative and useful course.Which I enjoyed immensely well done Neil Stephens the instructor and Wendy frim southern housing for providing this very valuable skill for us thank you

Sylvia · 16 November 2023

★★★★★ 2/5

Google

Terrible housing association for returning calls/emails.

Karen · 13 September 2025

★★★★★ 5/5

Trustpilot

Latesha Johnson! I was able to obtain the documentation that I so much need for officials reasons witch were time sensitive; thanks to her clear and effective communication skills are impressive!

Latesha Johnson, is an absolute professional as she assisted me this morning with a very important matter…Her friendly demeanour excellent costumer service, together with a genuine desire to assist highlights her level of professionalism!!!..

Alberto · 19 September 2024

★★★★★ 5/5

Trustpilot

Today I made a call to Southern Housing…

Today I made a call to Southern Housing Repairs, the lady who answered me, her name is Shawchanah, was extremely helpful and understanding, she responded correctly to all my requests.

MRS · 19 November 2024

★★★★★ 1/5

Trustpilot

A disgraceful organization, that takes your money but does nothing with it

We have lived in a shared flat for 10 years now and have had no good experiences dealing with Southern.

Robert · 24 February 2026

★★★★★ 5/5

Trustpilot

Online Portal

I've had a lot to moan about recently with Southern Housing..., but I'd like to leave a positive view on their online portal.

Elizabeth · 25 January 2026

★★★★★ 1/5

Google

If there was a option to have no stars that would be my option, Southern Housing are the worst Housing association so far, for me to get any repairs done I have had to go and seek legal advice and have had to get soclitors involved in order to get any repairs fixed and done.

Emily · 12 June 2023

★★★★★ 1/5

Google

Awful I haven’t had hot water in months and it’s nothing but back and forth. No matter how many times I call never get put through to the right people. It’s been months with no hot water. Terrible. Used to be decent but don’t know what they have don’t and the service has gone down

Miss · 12 June 2023