Trusted Agent profile · London
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNigel at the finance department was…
Nigel at the finance department was amazing with real support and compasion with are financial problems and helped us in are time of needThank you nigel and southern housing
Thanks Harvey for your 5 star rating and kind feedback. Regards, Adam
1/5
TrustpilotIf i could give 0 stars i would.
If i could give 0 stars i would.There are scums of this world and then there is southern housing group :) They’ve taken the whole meaning of scumbags and taken it to a whole new level.
Hi Hazzy, I'm sorry to hear you're not happy. We're keen to find out more about the issues that led to this 1 star review to see how we can help improve things. I have just sent an email out to you through Trustpilot asking for more information.If you're able to follow the instructions in the email to provide us with your address, email address & phone number as well as any extra relevant information relating to your enquiry we can then pass this information to relevant team so we can see what we can do to assist further. Kind regards, Tom
1/5
GoogleNot taking tenants issues seriously you have to run after them for months before it’s taking care of. If I could put a zero I will, I’m grateful to have an house to live in I feel like moving from this flat.
Hi there - I'm sorry to read you're unhappy with level of service received. We'd be really keen to discuss any matters you wish to raise with us further so we can see how we can improve things for you. Are you able to get in touch with our Customer Service Team? There are a few ways to do this. Full details here: www.optivo.org.uk/ContactUs Thanks, Tom
1/5
Google9am and no one’s answering the phone the lift hasn’t been properly fixed for a week and a half. No one checks the work and third party repair providers appear unable to do the work.
Hi. We're really sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
1/5
GoogleDo not, and I cannot express this strongly enough, DO NOT buy or rent a property "run" by SHG. Absolutely atrocious. Poorly built flats, poorly maintained, poor service. Avoid.
Hi Liam, I'm sorry to read you're unhappy with the level of service received. We're keen to look into this further for you and if there is anything in particular you'd like to discuss can you please contact us. There are a number of ways you can get in touch. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Adam
5/5
GoogleAbsolutely a pleasure renting my home from Optivo....everyone at the Croydon office that I've met from the excellent reception staff to the housing officers and repair team are some of the nicest, kindest people I've met since moving down south. Polite, friendly and knowledgable....well done Optivo your staff are a credit to you! :)
Thank you for the positive feedback Canna
5/5
TrustpilotHelping me thanks Latesha god bless and take care once again thank you great help bless you all.
Great can't thank you enough Latesha for helping me God bless. Thanks
Thanks Alan for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotI spoke to bonny today great customer…
I spoke to bonny today great customer service, was quick and helpful
Thank you for the kind feedback. We'll be sure to share your comments with Bonny and the team. Best wishes, Tom
4/5
TrustpilotGood service Friendly and helpful Thank…
Good service Friendly and helpful Thank you for your patience.
Thanks Shiran for your kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotThe customer that Bonny has given me…
The customer that Bonny has given me is AmazingIam very grateful
Thanks Patricia for your kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotVery polite and helpful
Very polite and helpful. Allowed me the time to explain the situation before addressing it. Explained what I should do to help resolve things and supplied a contact number
Thanks Sherry for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotThe lady I spoke with today was very…
The lady I spoke with today was very helpful a lovely lady
Thanks Siobhan for your kind feedback. This is great to hear. Regards, Adam
4/5
TrustpilotWhen calling the Service centre I get…
When calling the Service centre I get assisted in good manner and they help much as possible. Most of the requests i call in for got dealt with .
Thanks Yusuf for your kind feedback. This is great to hear. Regards, Adam
4/5
TrustpilotMoesha from SHG service centre was…
Moesha from SHG service centre was amazing and helped me escalate my issues and emailed me back unlike many other service centre staff.
Hi Callie, thanks for leave us your review. I'm pleased to hear you're satisfied with the service received from Moesha.if there is anything else you'd wish to discuss however we'd be keen to assist and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Ross
1/5
GoogleLike many others, I feel that the service charge is very expensive at £302 per month with very little service. I have reported pigeon droppings at the communal walkway and the planter box next to my window but I have not got any reply from them. I even wrote to the lease manager Charlene Onovwigun with photos but she does not seem to care much. When you report something or complaints via the online account, it would say you would get a response within 5 working days but that never happened as far my experience is concerned. I have been living here for more than 10 years and I have never been impressed !!!
1/5
GoogleI recently moved about 20 days ago maybe and still didn't furnished due to a very bad condition of the flat, specially bathroom, kitchen and living room is in so bad conditions. very unprofessionally flat was repaired and handed over to me. since i moved still using just one bedroom with my kids. Toilet seat is lose, tiles in bathroom are lose, there is no space for washing machine and the window in the kitchen is not closing, all walls are having cracks, only few cabinets in the kitchen while most of them are occupied by gas meter and sink pipes and no sink in the ground floor toilet. i reported all issues still waiting and when i asked for permission for wood laminate living room they wrote me a letter that they want me to bring quotations, hire a professional and then they will survey after the wood lamination is done. isn't this a double standard ? Did optiv hire anyone professional before handing over to the tenant? or did you survey it? really disappointed and regretting for accept this property.
1/5
TrustpilotGive out parking tickets to visitors…
Give out parking tickets to visitors even when they’ve been registered and then don’t even respond to emails about it leaving peoplewith threatening letters from Parking Eye.
Hi Billy, we're keen to look into this further for you and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Tom
1/5
Trustpilot2 complaints at Stage 2.
5/5
TrustpilotBonny from customer service department…
Bonny from customer service department is a superstar. He listened to complaint patiently and tried to help as much as he can.
Thanks Aaqif for your kind feedback. This is great to hear. Regards, Tom
5/5
TrustpilotGreat service provided by Bonny from…
Great service provided by Bonny from customer support team
Thanks for your kind feedback Federica. I'll be sure to make Bonny aware of your 5 star review. Best wishes, Tom
1/5
GoogleAbsolutely cruel people. I have had a leak in my main bedroom since October 2019. They keep wasting my time directing me to some useless company called RMG but kept taking full rent despite the fact that the room was not habitable. Mould everywhere and smelly. They claimed to have repaired the leak and redecorated room 8 months later. Guess what? he room is now flooded again and they have not moved me but keep taking full rent. The executives are very cruel and if you dont belong to a certain group , they dont care. Absolutely bad experience.
1/5
GoogleUnhelpful, unprofessional and even vindictive on one ocassion. Housing miss-management at it's best. We are charged thousands in our service charge each year for work that is never done. We complained about the housing managers inaction, to her boss in desperation for help, cc'd her in so she knew what we were claiming and could object if she felt it was inacurate but instead she retalliated by ordering the gardeners to cut all our, privately planted shrubs, down to their bases.
1/5
Google18months of no hot water and SHG passing blame to sub contractors so not to have to deal with issues that are theirs. A surprise annual service charge for electricity of over £500 for 1 year on top of monthly service charge of £160. The electricity usage amounts to £11000 for a year, which is obviously baseless and is an accumilation of previoous unpaid bills being passed onto current renters and owners. Persue legal advise before signing with SHG, especially shared ownership. Currently having to seek legal action to try stand my ground on the above.
1/5
GoogleI wish google would allow 0 star ratings and this would apply here. Totally shambolic staff who don’t answer emails or respond to any messages. They are taking over a month to refund us for a document we no longer need and nobody is helping or cares. They can’t answer basic questions either as they just don’t know. We have also emailed them countless times about the lighting where we live and since November it hasn’t been sorted out. I may as well put all the money we pay on service charges in a bonfire as it has done nothing. They are the worst company I have ever dealt with in all respects and I urge nobody, I repeat nobody to deal with them for any matter. Even if it was just to ask what time it is- they even couldn’t answer this
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