Shaws Kensington Kensington reviews in London

★★★★★ 5/5

Google

As tenants, we've been very satisfied with Shaws Kensington so far. We've literally just moved in and everything was smooth and simple. There are no hidden fees unlike many other estate agencies and the team is always very nice and happy to help. Romina, Jana, Olivia and Daniel are the few team members we spoke with and we couldn't be more happy with the way they dealt with our queries. Looking forward the coming years!

Louis · 31 May 2020

★★★★★ 1/5

Google

Very bad experience with this agency, especially in the last period when we (me and my brother) needed to leave the house to move abroad. At the beginning of the rent they forgot to give us the inventory and, although I understand it was our fault to realise it too late and never asked for it, we were never aware of what was written there, giving full trust to the agency. At the end of the tenancy, we received an email with a lot of deductions (from the deposit) related to something that was already missing, included ridiculous estimations for things that definitely worth less. In that list were included also things that were already in bad conditions and other ones marked as ruined without considering the normal use after two years of tenancy. Unfortunately, we had a clear evidence that they tried to get some extra money using the list as a valid excuse. The day we left the house, the agency started complaining about some dead leaves in the garden, normal episode being winter, and they asked to be paid for a gardener (!) just to use a broom, given also that the garden has just few flower beds and it is paved. The day we left the house they started some works inside, for 12 days. They asked us to pay the professional cleaning including the dirt caused by their contractors! In their sense, we should have had paid the cleaning service before the works and then the landlord should have paid again at the end. After many emails, they understood that it was pointless to clean the house twice and they agreed to share the cleaning service. But they tried to let us pay for all. Please forgive us if we are going to report another episode: after few months we moved in, we asked for the missing room’s door keys. They gave us the same answer: that they were already in the inventory, and, although we tried to explain the situation (of the missing inventory), they didn’t agree to replace them. Eventually, we bought just one lock for one door, given the quite cheap price, and we never asked for a refund. Now, if the check-out list reported by them would be honest, it should at least include the other missing key, but it doesn't. They incredibly forgot that episode, or that one related to the garden. How could they forget to add those things to the list, if they were right and the garden was really dirty (our pictures, of course, showed the perfect conditions) or we really lost the keys (of course not)? Why didn't they answer our questions when we told them that they were wrong, or when we asked to send us the signed inventory, that of course, they didn’t have? I would also highlight the very unprofessional behaviour of the agency: during the viewings on the last month, they came to the house without any notice in more than one occasion. And especially one day it was very embarrassing, having myself a shower! Also, the agent that came to the viewings didn’t know the house: didn’t know about the garden, about the fireplace, or the alarm! All things that didn’t help to show the good quality of the house to the new potential tenants. They were not responsible for the contractors that we were letting entering in the house: on more than one occasion we complained about them because they were leaving the toilet dirty, the lights on or they were walking on the carpet with the shoes. One day we were abroad, they pretended to let enter one of their contractors in the house: I proposed to wait for our return, just a few days after, but they started to threaten us saying that in the contract we MUST let enter someone if they give us one day of notice, interpreting the contract only as they want. We hope this review could help future tenants to avoid the same problems and frustrations we have had. We have read, too late, other reviews describing similar problems with them, and we are willing to initiate a legal procedure, if possible, with other people that would like to share the legal expenses. We can, of course, provide any written evidence of what we said above to anyone interested.

Alessio · 7 June 2017

★★★★★ 5/5

Google

I had the pleasure of searching for a property to rent together with Axel - he is an incredible agent! Although I ended up renting with a different agency, I would definitely recommend and consider Shaws in the future again.

Zvaigz · 26 April 2024

★★★★★ 5/5

Google

The Shaws Kensington Estate Agent Team are without a doubt the best in the industry! My partner and I recently leased a property through this amazing Team. From start to finish the process was seamless. They helped with every question, query, or problem. They really went above and beyond to ensure that our leasing journey was perfect! I would highly recommend using The Shaws Kensington Estate Agent Team, they are a one of kind realty service.

Holly · 1 June 2019

★★★★★ 1/5

Google

Really unhelpful. Had a damp issue in the bedroom for all 11 months I was in a Shaw's property, and they didn't resolve this. Didn't provide a sofa in a 'fully-furnished' flat. Tried taking far too much from the deposit and had to appeal. They were unapologetic about all of these issues. Most expensive flat I've rented and not great value. Wouldn't recommend.

Luke · 31 May 2022

★★★★★ 4/5

Trustpilot

Great Customer Service

At Shaw Estate Agent's exceptional service is the cornerstone. From attentive listening to swift responses, they prioritize client needs. Thank you Renelle.

Bal · 16 April 2024

★★★★★ 5/5

Google

Great agency with local expertise of W14 and a helpful and friendly personal touch.

D · 14 April 2025

★★★★★ 1/5

Google

Offered asking price on a 4 bedroom flat 15 minutes after a viewing ( we were told that there was no need of submitting an over asking offer). First offer on the table sent 13 following up emails in the next two days trying to figure out what was going on with the property. Advised the agent we could have increased the offer substantially in case they were using our offer to get higher bids on the table. I've been eventually told an holding deposit was paid and that there was nothing more to do. As a real estate branch manager I have never seen something like that. I think buyers and tenants should always been given the chance of buying or renting something they really like and should be treated fairly. I would have expected a much better service from a boutique.

Oscar · 15 August 2023

★★★★★ 5/5

Google

So thankful to Solomon at Shaws Kensington for getting us in to view a gorgeous flat and making the process of getting our application in and accepted so quick and smooth. Would highly recommend them!

Morgan · 26 May 2024

★★★★★ 5/5

Google

I just recently found my perfect flat in Barons Court thanks to Shaws Kensington. After months of search Shaws was able to provide me with the flat I was looking for and to remove all the stress of my recent months of search. The agent who helped me out with all was William, really helpful and professional at all the times. I would definitely recommend to use Shaws in order to find your perfect house!

Joana · 7 June 2018

★★★★★ 5/5

Google

Caesar and Renelle have been so helpful and thoughtful in helping me secure my dream home. Their expertise and knowledge is second to none as well as their kindness and helpfulness for a first time buyer. Highly recommend!

Eleanor · 27 March 2024

★★★★★ 5/5

Google

Brilliant service. I have a great experience with this agency. Special thank you for Kecandra, we really appreciate her hard work, support and patience. Always ready to help. 5 stars 🌟 …

Eliza · 25 June 2024

★★★★★ 5/5

Google

Very helpful and great costumer service

Emanuele · 2 June 2025

★★★★★ 5/5

Google

Excellent experience with Shaws Kensington! Very personable and helpful team.

Peter · 14 April 2025

★★★★★ 5/5

Google

Shaws has an excellent Lettings Team, which has been handling my letting for seven years. They have always found good tenants quickly at sensible rates. The admin team that have handled the tenancy have also always done a first-rate job. All the Shaws staff work well on a personal level. Special mentions go to Lisa and Olivia in lettings, and to Jana and Katrina handling the admin.

J · 31 May 2020

★★★★★ 5/5

Google

Excellent communication and advice from Jana . Highly recommend.

Monica · 14 April 2025

★★★★★ 5/5

Google

Really grateful to Kacendra from Shaws who went out of her way to support us through finding a rental property. She was so easy to communicate with and highly professional throughout. Thank you!

Emma · 27 March 2024

★★★★★ 5/5

Google

Rob showed us around a few different properties and was hands down our absolute favourite estate agent (and we had met with quite a few!). Professional, prompt to respond to any queries and lovely to work with. Whilst we did not end up going for a property let by Shaws, we would not hesitate to get in touch in the future.

Christine · 31 May 2021

★★★★★ 5/5

Trustpilot

Excellent service from Shaws

Excellent service from Shaws and the Letting Manager, Jana Sramova over the years. I would absiltely recommend them.

David · 20 November 2024

★★★★★ 5/5

Google

Shaws have been fantastic throughout my property experience and I would highly recommend them to help you on your journey whether renting/buying. The staff are fantastic and very helpful but also have initiative and drive to help tenants with the best options. Their integrity and trustworthiness has been exceptional and I would like to thank them for all their help and assistance. Not query is too small.

Anna · 2 October 2018

★★★★★ 5/5

Google

Shaws have been fantastic throughout my property experience and I would highly recommend them to help you on your journey whether renting/buying. The staff are fantastic and very helpful but also have initiative and drive to help tenants with the best options. Their integrity and trustworthiness has been exceptional and I would like to thank them for all their help and assistance. Not query is too small.

Anna · 1 June 2018

★★★★★ 5/5

Google

Patient. Persistent. And professional throughout. I’ve been letting my flat with Shaws since 2008. I sold my flat with them this week. They’ve been fantastic throughout. Thank you… 🙏 …

Robin · 27 March 2024

★★★★★ 5/5

Google

It was an great experience to meet Cesar. I saw his expertise in this field and I must say he is truly effective and amazing. The seller is very slow on reponse. He proactively chase the seller and agent. I would highly recommend him to my friends and family.

Jin · 3 October 2022

★★★★★ 5/5

Google

Having had a fair few boiler issues over the past few months, Dan and the property management team have been quick and responsive to our problems. I can't thank the team enough , especially in making sure the work gets done even if it means the odd phone call out of hours to ensure it happens. Keep up the good work.

Alistair · 7 June 2019