Shaws Kensington Kensington reviews in London

★★★★★ 1/5

Google

Awful Estate Agents, conducted themselves in an unprofessional manner especially towards the end of the tenancy sending threatening emails claiming to charge anything they like for scratches. Would not recommend for a Tenant or Landlord.NegativeResponsiveness, Quality, Professionalism, Value

Tom · 25 August 2021

★★★★★ 5/5

Google

My flatmate and I got in touch with Shaws after a recommendation from a friend. It's been an excellent experience so far. Our agent Jack MacDonald has been fantastic - he found us the perfect property, showed us around outside of office hours and was very professional throughout. We felt Jack worked for both the landlord and tenants interests. We're looking forward to moving in to the new flat later this month and the good service to continue.

Sam · 1 June 2018

★★★★★ 5/5

Google

I rented a flat through Shaws for 22 months and they were always a pleasure to deal with. The property management team always responded quickly and were always helpful. I would definitely go back to them again.

Adrian · 6 June 2021

★★★★★ 5/5

Google

Shaws have been a great estate agent during our time as tenants living in the Barons Court area. They've been very responsive with queries and have sorted any problems very quickly. All their contractors have been very professional and top quality. Highly recommended!

Oli · 1 June 2018

★★★★★ 1/5

Trustpilot

Never again

I made the mistake of letting them ‘manage’ my property whilst I lived out of London. I was alerted to the fact something was wrong by the plumber. When I went to investigate, my flat was in appalling condition requiring thousands of pounds of work. When confronted, they accepted no responsibility and insinuated I was lying. I was never reimbursed. Truly terrible service and an awful experience. I wouldn’t recommend them to my worst enemy.

JE · 8 December 2017

★★★★★ 5/5

Google

Very professional and pleasant experience, would highly recommend! I had gone through a few agencies before Shaws, most of which were quite pushy and was consistently bombarded with spontaneous calls and junk email after expressing disinterest. Shaws on the other hand were very professional, flexible and handled all the administrative tasks and negotiations on our behalf to get us the best deal possible and a very smooth transition to our new property

Stephen · 7 June 2018

★★★★★ 5/5

Google

Been with Shaws for nearly a year now and they've done an excellent job. Always available to help and have played an excellent role intermediating between the landlord and us. We're very pleased with the service they've provided!

Thea · 7 June 2019

★★★★★ 5/5

Trustpilot

Landlord's Experience

As a landlord, I have been using Shaws letting service since the 1990's. The current lettings and admin team continue to provide an excellent service - professional, timely, and friendly.

Andrew · 20 June 2024

★★★★★ 5/5

Google

I was very pleased with the service received from Shaws. I will be renting a flat in Baron Court's area and I was very well assisted by William who promptly organized the view of the apartment and helped me negotiating the contract with the landlord. He was very supportive and good to deal with, both from a professional and a personal point of view. I do recommend this agency.

Guido · 12 December 2018

★★★★★ 5/5

Google

My experience at Shaws has been extremely satisfying. Not only did they provide exemplary service but the team was very friendly and accommodating. Definitely recommending these guys to everyone who needs an agent in the area! :)

Shanzae · 7 June 2018

★★★★★ 5/5

Google

I was very pleased with the service received from Shaws. I will be renting a flat in Baron Court's area and I was very well assisted by William who promptly organized the view of the apartment and helped me negotiating the contract with the landlord. He was very supportive and good to deal with, both from a professional and a personal point of view. I do recommend this agency.

Guido · 1 June 2018

★★★★★ 5/5

Google

I cannot recommend Shaws Kensington enough; they are an absolute delight to deal with, they are both very professional and friendly. They always try to accommodate your needs, always making you feeling welcome and comfortable.

C · 7 June 2019

★★★★★ 5/5

Google

Everyone we have dealt with at Shaws has demonstrated a friendly and professional approach at all times during the years they have managed our flat and I have no hesitation in recommending their services.

Carolyn · 7 June 2018

★★★★★ 5/5

Google

I worked here and the environment was very friendly. The staff are genuinely concerned about providing the best possible service and that will be clear as and when you require their assistance.

NCGK · 27 July 2019

★★★★★ 5/5

Google

I worked here and the environment was very friendly. The staff are genuinely concerned about providing the best possible service and that will be clear as and when you require their assistance.

Nicolai · 7 June 2019

★★★★★ 1/5

Google

Appalling dishonest service. Will never use them again as a landlord.

Blue · 7 April 2023

★★★★★ 1/5

Google

Very sorry experience!! This agency works only for Landlords so if you have an issue, as we did, don't hope for any help to you as a tenant! They are LANDLORDS AGENTS.

Tatiana · 7 June 2018

★★★★★ 5/5

Google

Shaws Property Management team, lead by Dan, went above and beyond the call of duty to make sure the contractors arrive and fix the heating issue in this cold, cold weather.

Josip · 7 June 2018

★★★★★ 5/5

Trustpilot

Great Patience and Persistence

Caesar and Michael had great patience, persistence and professionalism in dealing with testing circumstances. I recommend working with them when buying within the Barons Court/Fulham area.

J · 3 July 2020

★★★★★ 5/5

Google

The sales team at Shaws have been wonderful so far. Very responsive to our queries and we always feel like they are taking our requests seriously.

Angela · 6 June 2020

★★★★★ 5/5

Google

Members of staff are helpful and knowledgeable. Have good properties in the local area. I would recommend them especially if you are looking for a property in Barons Court/Hammersmith area.

Asami · 7 June 2018

★★★★★ 5/5

Google

The best letting experience I can think of as a landlord.

Federico · 9 November 2022

★★★★★ 1/5

Google

Very disappointed customer service. Not receiving replies or information requested during a offer process.

Marco · 6 June 2022

★★★★★ 2/5

Trustpilot

Disappointing

My nephew recently rented a flat through Shaws and I was pretty appalled at the process. The agent was dismissive of a dangerous, rusting wire in the bathroom and very poor, broken furnishings throughout. When pushed, the agent said "the landlord is a bit difficult and I'd rather not raise these issues". I expected better of Shaws to be honest.

Local · 12 December 2017