Trusted Agent profile · London
★★★★★
307 reviews across 3 platforms
49 Palliser Road, London, W14 9EB
Shaws Kensington's office in London, at 49 Palliser Road, is rated 4.5 out of 5 across 307 reviews on three platforms, including 245 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Shaws Kensington, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery reliable
Very reliable, sensible letting agents. Shaws team seem to stay with the company, which gives good continuity. They are particularly helpful and take care to understand what sort of tenant the landlord wants. I recommend without hesitation.
5/5
GoogleGreat service from Priscilla and the wider team for the length of the tenancy! Felt protected from any rising issues throughout and the professionalism and response was top notch every single time.
5/5
TrustpilotSuper Estate Agent
Shaws were great when letting and selling our house. They couldn't have been more supportive when our tenants turned out to be more than I little bit tricky. Thank you everyone at Shaws.
4/5
TrustpilotMy only gripe is paying all agency fees …
My only gripe is paying all agency fees upfront but I guess that’s standard.It would be great if you’d collect post on behalf of owners when requested.Otherwise you do a great job.
5/5
GoogleWe had a wonderful experience working with Will and the rest of the team at Shaw's. They were incredibly helpful and responsive, and could not have had a friendlier attitude.
5/5
TrustpilotShaws is the Go-To estate agency
Shaws is the Go-To estate agency in the Barons Court area. They have been finding tenants for me for five years now, and have always done a good, professional job.
5/5
TrustpilotI find Shaws Kensington agency is very …
I find Shaws Kensington agency is very helpful and their agents are supportive n friendly, one of the best one as far as my knowledge n experience, thanks
5/5
TrustpilotI find Shaws Kensington agency is very …
I find Shaws Kensington agency is very helpful and their agents are supportive n friendly, one of the best one as far as my knowledge n experience, thanks
1/5
GooglePossibly the worst estate agents I have ever encountered. Useless at helping you with a problem created entirely by themselves. So don't even bother trying...
5/5
TrustpilotGreat service and friendly staff
Great service and friendly staff! I have been dealing with Shaws for seventeen years now and they have been very helpful. Highly recommended.
5/5
TrustpilotVery professional and efficient
Very professional and efficient. They rent out manage my flat for me while I leave out of the country.
5/5
TrustpilotAmazing service always go that extra …
Amazing service always go that extra mile.Extremely helpful professional and knowledgeable . Go above and beyond !
5/5
TrustpilotVery happy and satisfied with the …
Very happy and satisfied with the service we have received . An unreserved 5 stars
3/5
TrustpilotOK but...
Seem to sometimes forget that they are being paid by the landlords not the tenants.
5/5
TrustpilotExcellent service
Excellent service, really responsive and efficient. I would definitely recommend Shaws in the future.
1/5
TrustpilotAs a landlord
As a landlord, I was disappointed with the quality, and the standard of service.
5/5
GoogleVery professional, helpful and competent - helped us find a lovely flat :)
5/5
GoogleThey helped me get a lower price and the moving date I needed
5/5
TrustpilotGreat service
Swift and efficient - couldn’t have asked for better. Thank you so much
4/5
GoogleReally decent management agency - quick to respond to issues. Would recommend.
5/5
Trustpilot100% professional Estate Agency
100% professional Estate Agency with a fantastic team headed by Huw Jones.
5/5
TrustpilotVery friendly & professional service
Very friendly & professional service. Always at a high level, thank you.
1/5
TrustpilotNever totally sure that they had our …
Never totally sure that they had our best interests at heart.
5/5
TrustpilotI have found Shaw's to be reliable and …
I have found Shaw's to be reliable and responsive.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Shaws Kensington's London office has 307 reviews across three platforms: 245 on Google, 2 on Facebook, 60 on Trustpilot.
Shaws Kensington Kensington is rated 4.5 out of 5 across all 307 reviews, and 4.5 out of 5 on Google from 245 reviews.
Yes. In The Trusted Agent 2026 awards: Shaws Kensington, London won Trusted Agent.
Shaws Kensington Kensington, 49 Palliser Road, London, W14 9EB.
