5/5
Shaws staff are professional, helpful and efficient. Thanks particularly to Olivia and Axel for your support and advice.
Agent replied · 6 June 2023
Thank you so much Sarah! We’re very pleased you were received good service.
Trusted Agent profile · London
★★★★★
307 reviews across 3 platforms
49 Palliser Road, London, W14 9EB
Shaws Kensington's office in London, at 49 Palliser Road, is rated 4.5 out of 5 across 307 reviews on three platforms, including 245 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Shaws Kensington, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Shaws staff are professional, helpful and efficient. Thanks particularly to Olivia and Axel for your support and advice.
Thank you so much Sarah! We’re very pleased you were received good service.
5/5
Daniel and Rino have been brilliant - v happy with their punctual responses and with all their excellent help in the flat!
Thank you so much Lara! I have passed on your kind comments to Dan and Rino! :) Best wishes John (CEO)
1/5
Attitude completely changed after an offer was made do not recommend.
I’m sorry you are now unhappy with us Archit. I’ve personally looked into your journey with us and can see that you were annoyed at having to bring in your passport as part of UK money laundering regulations. Aside from that, I can’t see that you’ve lodged any further complaint with us. Please do let me know (the owner) personally and I will resolve any issues for you. Meanwhile I hope you’ve settled into your new home. :)
5/5
The best letting experience I can think of as a landlord.
Thank you for taking the time on this - very much appreciated!
5/5
A great experience
We had a great experience working with the team at Shaws. All very professional and obviously experts in their field. We liked their approach - not too full on with lots of calls and questions, as some agents can be. We'd happily recommended them to friends and will use them again should we be in a position to.
5/5
Have rented through Shaws for 4 years with them managing both properties. Helpful dn efficient
Thanks so much Benjamin!
5/5
I have been a tenant for 4 years, and have found Shaw's to be efficient, professional and extremely fair throughout. Would 100% recommend
Thank you Yeliz!
3/5
Slow to return deposit but outcome good in the end
Shaws Kensington were very slow to return our deposit (3 months after we moved out of the property) and we received no communication about this, to say why the process was delayed. However, glad to say it has now been returned in full so overall a good outcome.
5/5
Top people, brilliant service! Extremely helpful, very pleased with the services they provide. Best in the area. Highly recommend shaws
Thank you Mylo!
5/5
Professional at every level, whether one is buying, selling, letting or renting. Totally client focused. Highly recommended.
Thank you so much, Linda!
5/5
Excellent service from Shaws. Great friendly atmosphere and attention to detail. Would particularly comment Lisa and Will for their hard work.
Thank you James - much appreciated.
4/5
Great team! When showing the flat in preparation for our move, they communicated well in advance, and worked around our schedule. The team working with us on ending our lease has been quick to reply and helpful with our questions. We'd happily work with Shaws again if we weren't leaving the country.
5/5
Great Patience and Persistence
Caesar and Michael had great patience, persistence and professionalism in dealing with testing circumstances.
Many thanks for your kind words which have been passed on to Caesar and Michael!
5/5
Shaws are a great and efficient firm that I've worked with recently and look forward to continuing work with. Daniel Glewis (head of property management) is extremely professional, thorough and friendly. It's been a pleasure so far to have worked with them so far and I would highly recommend Shaws.
4/5
Having worked with Shaws as letting …
Having worked with Shaws as letting agents for more than a decade we are entirely satisfied with the service provided. The tenants selected have always been trustworthy and punctual payers. Any work required in the property is arranged promptly and satisfactorily. We look forward to a continuing good relationship.
5/5
I purchased my flat in 1999 through …
I purchased my flat in 1999 through Shaws and rented through them for many years. They have been thoroughly professional, extremely helpful and offered exceptional service throughout the years. I would highly recommend them. Their staff have been consistently solid and services strong.
5/5
Very professional office of individuals who provide personal touch
Thank you Catherine.
5/5
The team at Shaws are AMAZING! Their property managers are so quick to deal with any issues or queries and anytime I've dropped into the office all of the staff are super friendly and so helpful. Can't recommend Shaws highly enough!
3/5
Even though neighbourhood based …
Even though neighbourhood based agency, they are not clear about charges that you will have to pay ... we are having to pay annual fees as landlords which were never explained or spoken about during our initial meetings. Nothing was signed.
5/5
Helpful, knowledgable staff
Thank you so much - it was pleasure!
5/5
We had the best experience with Shaws in choosing our next flat. Everyone was very helpful and friendly which made viewing the properties very stress free and fun. Thanks especially to the estate agent William who was great!
5/5
Since moving into my rented property recently, Shaws have been very communicative and efficient, especially in regards to providing a new mattress for me and sorting out the removal of the old one. Would definitely recommend.
5/5
Very professional and reputable estate …
Very professional and reputable estate agent
Thank you Maria, that is much appreciated!
5/5
Shaws are the very best
Shaws are the very best . I have worked with them for over 20 years and everyone in the team is extremely helpful and will go out of their way to make things happen.. Everyone should use them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Shaws Kensington's London office has 307 reviews across three platforms: 245 on Google, 2 on Facebook, 60 on Trustpilot.
Shaws Kensington Kensington is rated 4.5 out of 5 across all 307 reviews, and 4.5 out of 5 on Google from 245 reviews.
Yes. In The Trusted Agent 2026 awards: Shaws Kensington, London won Trusted Agent.
Shaws Kensington Kensington, 49 Palliser Road, London, W14 9EB.