Shaws Kensington Kensington reviews

★★★★★ 1/5

Google

Worst company I have ever come across the sales manager was a total disrespect could not even bother to attending the valuation we booked and when i spoke to the sales guy last week it felt like I was speaking to a robot didnt even know what he was talking about worst company I have ever come across. I would never recomend such a company with no structure what so ever, I went with a more reliable company and when I started hearing about peoples dating lifes in the background I knew I was dealing with no professionalism.

Its · 6 June 2021

★★★★★ 1/5

Google

Be careful from this agency.we have rented an apartment from them and after we moved nothing in the apartment was fixed, no water, very cold and dirty and full of flies. Everything in the contract was a lie. After sending them a complaint they send us that in order to leave this property we have to pay 3000 plus they will take the deposit 1400 plus the rent that we already paid. Olivia the letting co-director was shouting on me on telephone because I phoned to ask if someone is coming to fix the shower because there is absolutely no water and we can't take a shower at all. Totally unprofessional and I regret my time dealing with this Agency.

Assil · 6 June 2021

★★★★★ 5/5

Google

I stayed for 9 years in a property let & managed by "Shaws Kensington", and all in all my experience with this agency was very positive, for which I'm grateful. Throughout all this long period they were very professional, diligent and efficient, and responded very quickly to any problem arising in the few cases when it mattered. In particular, they were very decent in dealing with my deposit upon checking out. Unlike the previous letting agencies I dealt with, they seem to be aware that their tenants are living people.

Igor · 6 June 2021

★★★★★ 5/5

Google

I would like to give some positive feedback about one of your employees, Robert Farley, who showed us round a couple properties on Monday (6th July 2020). His positive energy and initiative to find two backup properties to show us as our original viewing had been cancelled due to being let, was incredible. We decided to accept an offer from a different estate agent, but we were incredibly grateful for Rob’s help and due to his influence we will definitely keep your company and Rob in mind for future accommodation.

Hayley · 31 May 2021

★★★★★ 1/5

Trustpilot

A landlord's nightmare

I rented my small apartment through Shaws in late jan. Their shoddy tenant broke the lease and left early in august without proper notice. They found a new tenant in October. They've tried to fiddle me on the loss of the old tenant and the commission on the new. They're trying to charge me £380 for two hours cleaning and have taken the rent due. They won't answer repeated emails and now I have to sue. AVOID. Used to be reputable but now just bad news.

Richard · 27 April 2021

★★★★★ 5/5

Google

I was very satisfied by the services received by Shaws. William was very helpful and dedicated to helping find the perfect flat. I would highly recommend using his services and finding a property through this organised and efficient agency.

Vanessa · 7 June 2018

★★★★★ 5/5

Google

We have received great service from Shaws Kensington, in particular from Kacendra and Katarzyna. They have been professional, reliable and friendly. I would highly recommend.

Jennifer · 14 April 2025

★★★★★ 5/5

Google

I originally rented the property through Shaws and they are also managing it. I’m very satisfied with Shaws services! I have been dealing with Shaws in the past couple of years, I must say they manage any issues/repairs immediately, very efficiently. Particularly I like to mention Axel who I deal with in most cases, he accommodates any issues very promptly, professionally, it is a pleasure working with him. I highly recommend Shaws property management services!PositiveResponsiveness, Quality, Professionalism

Andrea · 25 August 2021

★★★★★ 5/5

Google

We always have a great experience with Shaws. Our main contact is Jana, who for many years has assisted over a number of issues. This year she has also proved extremely effective at negotiating new rents with our tenants, to the mutual satisfaction of all parties.

Harry · 26 May 2024

★★★★★ 5/5

Google

Exceptional support from Caesar and Renelle throughout the process. Could not be more grateful for their patience and persistence over the last few months.

Madhav · 14 April 2025

★★★★★ 5/5

Google

I’ve been in contact with Jana Sramova and she is always very kind and helps me with my requirements 😊 Thank you!!! …

Maria · 14 April 2025

★★★★★ 1/5

Google

A company that keeps spamming my inbox and will not leave me along despite a data protection breach. Reported to the ICO. Avoid.

Seb · 14 April 2025

★★★★★ 5/5

Google

Changed my review due to the resolved problem. Had misunderstanding with one of the specialists that are not working for this company anymore. They did great job 4 years ago and I did rent flat with them so quickly and easy. Wanted to do that this time too but due to not competent staff member I couldn't fina anything good, ignored me and wouldn't reply for days. Team got back to me recently and apologiesed for the situation. Was very pleased with them. Thank you. Will work with you again to find flat when I need one! P. S. Clean and nice office close to the tube. Specialists have cars and show the right property that suits you. :)

Anna · 6 June 2020

★★★★★ 5/5

Google

We have been in our flat for almost eighteen months now and have found Shaws to be very good in general. In particular the recent redecoration of our flat went very smoothly, the communication was good and the Decorator that Shaws employed for the work was brilliant - very good attention to details and left his tools and dust sheets neatly in a corner after every day of work - very important in a tiny one bed flat! Daniel Glewis at Shaws was very polite and helpful throughout the whole process. Thank you!

Olivia · 31 May 2020

★★★★★ 5/5

Google

Shaws are a great agency. Elodie, Olivia and Lisa and the rest of the team work tirelessly to help. Highly recommend!

Margaret · 14 April 2025

★★★★★ 5/5

Google

Very helpful estate agents I really enjoyed working with them and they helped greatly with finding a property to live

Rob · 14 April 2025

★★★★★ 5/5

Google

Absolutely amazing service, Elodie from Shaws helped us find our dream home and kept us updated through the whole process.

Luke · 14 April 2025

★★★★★ 1/5

Google

Dodgy agents, tried to keep our deposit but were made to give it back by the TDS. I needed a landlord signature to get a parking permit and they never bother to arrange this despite me asking many times over a 2 year tenancy. I had to park at friends houses for two years. Our washing machine didn’t work for two months no reduction in rent was ever given just charges that the TDS deemed to be unfair and illegal. Just to add they are also liars as they respond that it’s the landlords choice our landlord was in Hong Kong and never dealt with the properties at all, when you look at the housing crisis companies like this are on the front line in making people’s lives hell.

TRO · 7 June 2019

★★★★★ 5/5

Trustpilot

Excellent Managing Agents

Shaws have managed local rented properties for my wife and i over many years. In all that time (over 10 years) they have proved professional, approachable, timely, adaptable and responsive.

Janusz · 27 November 2024

★★★★★ 5/5

Google

My agent manager is Caesar Matthias, he is really helpful, to response questions and solve problems quickly. So I can move to my new house before my previous one term is over. He is patient. I recommend him to my friends. And the last step, he finished all his work, but still follow up, to make sure what he promised, it was really nice.

HE · 3 October 2022

★★★★★ 5/5

Google

I've been a tenant in a property managed by Shaws for 4 years now, and am very happy with the service received by them! Especially recently, I've been working from home due to Covid restrictions and Katarzyna/Katrina (lettings administrator at Shaws) has always been extremely kind and flexible in scheduling any due maintenance work in the apartment so that my work would be as less impacted as possible. Thank you!PositiveResponsiveness, Quality

Selene · 25 August 2021

★★★★★ 1/5

Google

These people are terrible. They will steal money from you. They have someone completely incompetent doing the inventory, that will conveniently miss damage & missings items, and then when they get the same person to do the check out inventory, all of sudden, all the damaged items are now included and you are expected to pay for them. Advice, don't use these people, but if you do, you will have to spend a whole day going through every single tiny detail in the property and make sure it is included in the inventory. These people are just souless money chasers. AND because they have so many bad reviews, they think they are clever to make fake gmail accounts (really, that is not hard) and spend time crafting fake reviews praising themselves for nonexistent service. You scam artist will meet justice soon enough.

James · 7 June 2018

★★★★★ 1/5

Google

Terrible experience We dealt with these agents for a couple of years and had a terrible experience, from issues of undue cuts on our deposit, to being ignored for weeks and weeks when problems arose, to having to sort out things ourselves and to our cost (such as a mice infestation within the walls of the buiding). They were careless, disorganised, unreliable and utterly incompetent. The director tried to apologise and sort some things out after we demanded to be put in touch with him, but it was all too little too late. Our advice to anyone is stay away from these people if you value your time and your money and if you are, like us, used to being treated in a professional way by your letting agents.

Carolina · 7 June 2018

★★★★★ 5/5

Google

A good experience throughout so far & they are clearly experts & well connected in the local area

Dave · 14 April 2025