Trusted Agent profile · London
★★★★★
408 reviews across 1 platform
94 Upper Street, London, N1 0NP
Savills's office in London, at 94 Upper Street, is rated 4.7 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much for your help Georgina! You were wonderfully organised and assisted us the entire way through the process. We are endlessly grateful that you helped us find out new home!
Dear Jacqueline, Thank you so much for this lovely review about Georgina. We are delighted to hear you have had a great experience. Wishing you all the best in your new home
5/5
GoogleDan and his team were very professional throughout the time it took to sell our house and purchase another. Dan was attentive, at all times communicative and re-assuring. We felt we were in the right hands from the outset!
Dear Jody, Thank you for taking the time to write this review. We are very pleased to hear that you were happy with the service provided by Dan and the team. Wishing you the best in your new home
5/5
GoogleSavills did an excellent job helping us sell our flat in Angel. Very professional and highly responsive. I highly recommend Sophie Norris who went the extra mile on everything concerned with the sale. We were in such good hands with Sophie and the Savills team. They would be my first pick anytime. Thank you!
Dear Nelson, Thank you for your kind words about Sophie and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf
5/5
GoogleEle has been very helpful and lovely in showing me around lots of properties. She definitely understood what I was looking for, and it has been a pleasure to deal with her - and on occasion the rest of the Savills team.
Dear Jude, thank you for taking the time to write this lovely review about Ele. We are delighted to hear you are pleased with the service received.
5/5
GoogleTom Newman was amazing! Went above and beyond and made finding a flat an easy and fun experience
Dear Abby, Thank you for your review. Your feedback is so valuable to us, and we are pleased to hear you have had a great experience with Tom.
5/5
GoogleI’ve just bought a flat though Savils. Leah was the agent I worked with. She is so delightful, reliable and honest, always getting back to emails and phone calls promptly. Thanks Leah for making what is such a stressful process that much easier
Dear Stephen, Thank you for taking the time to write this review about Leah. We are delighted to hear of your good experience with Savills. Wishing you all the best in your new home
5/5
GoogleWorking with Will Bland at Savilles was a really great experience - Will was knowledgable, extremely helpful and responsive and worked really hard to help find the perfect property. Would recommend working with Will to everyone!
Dear Catherine, We are delighted to hear that you were pleased with the service offered by Will. Wising you all the best with your search
5/5
GoogleLily, Marc, and the entire Savills team have been terrific from start to finish with my tenancy. They helped make an ordinarily arduous process extremely smooth, and I've appreciated their honest and open communication throughout. Thanks again for helping me find a flat I absolutely love !
5/5
GoogleLeah was extremely helpful at all stages of the process. She was always available to answer questions and guide us on next steps, and we had a really positive experience overall thanks to her!
Dear Eisha, Thank you for your kind review about Leah. We are pleased to hear you had a positive experience. Wishing you all the best with your move.
5/5
GoogleWe are thrilled with our gorgeous new flat! Thank you Savills and thank you to Tom Newman for all of his help!
Dear Reyhan, Thank you for taking time to write this lovely review about Tom. We are so pleased to hear you love your new flat. Wishing you all the best in your new home
5/5
GoogleTom was helpful during the lettings process and very reactive. It was nice to work with him
Dear Yacine Thank you for taking time to write this review about Tom. We are so happy to hear your experience was a positive one.
5/5
GoogleLeah at Savilles recently helped us purchase our first home and has been fantastic throughout the process. Leah is very responsive, helpful and approachable, which has made a pretty stressful process a lot easier for us. Thank you Leah!
Dear Anna, We appreciate you taking time to write this review about Leah. Wishing you all the best in your new home.
1/5
GoogleREAD THIS if you're renting from Savills: It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Dear Zach, We are very sorry to hear of your disappointment with the service you have received. We have tried to look into this further, but cannot seem to locate your name on our database. Please do give us a call on 020 7354 6325 to allow us to get to the bottom of this. We look forward to hearing from you.
1/5
GoogleREAD THIS if you're renting from Savills: It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Dear Zach, We are very sorry to hear of your disappointment with the service you have received. We have tried to look into this further, but cannot seem to locate your name on our database. Please do give us a call on 020 7354 6325 to allow us to get to the bottom of this. We look forward to hearing from you.
1/5
GoogleREAD THIS if you're renting from Savills: It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Dear Zach, We are very sorry to hear of your disappointment with the service you have received. We have tried to look into this further, but cannot seem to locate your name on our database. Please do give us a call on 020 7354 6325 to allow us to get to the bottom of this. We look forward to hearing from you.
4/5
GoogleSavills were excellent throughout my flat purchase. I would thoroughly recommend Leah Nesbitt, who was very efficient and helpful - and acted as a bridge with the seller and their solicitor when the sale was starting to drag.
Dear Elizabeth, Thank you for taking the time to write a review about Leah, i am pleased to hear you had a great service. If there is anything we could do to improve that would get us to 5 Stars please do get in touch. Wishing you all the best in your new home
5/5
GoogleReally happy with all the support we received during our sale, particularly from Ele Robertson and the team
Dear Florence, Thank you for taking time out to write this lovely review about Ele. Wishing you all the best with the move
5/5
GoogleI dealt with Leah in my recent property purchase & she was great. She was very communicative, responsive & supportive throughout the entire process. Would have no hesitation relying on Leah again in the future.
Dear Lucas, Thank you for taking time to write this review about Leah. We are delighted to hear of your positive experience with Savills. Wishing you all the best in your new home
5/5
GoogleFound an amazing apartment through Savills - many thanks to Tom Newman for the assistance!
Dear Toon, Thank you for your lovely review about Tom. Wishing you all the best in your new apartment
5/5
GoogleTom Newman was very helpful and informative. So refreshing dealing with such a good agent.
Dear Ryan, Thank you for taking the time to write this lovely review about Tom. We are so pleased to hear you are pleased with the service from Savills
5/5
GoogleHard working and friendly group who helped us sell our flat in a difficult market. Ele Robertson was particularly helpful in helping expedite the communications during the final phases of the sale
Dear George, Thank you for taking time to write this review, your feedback is much appreciated.
5/5
GoogleGreat work from Leah and the team - always easy to get hold of, always knew what was going on and always kept me updated along the way. Thanks for the hard work!
Dear Harry, Thank you for taking the time to write this review about Leah and the team. We are pleased to hear you have had a great experience with Savills
5/5
GoogleReally impressed with Becky and the team at Savills. She made the process from viewing, to offer, then move-in really easy, and kept me informed of progress every step of the way - including over the long weekend! Thanks for the awesome experience!
Dear Daniel, Thank you for your kind words about Becky and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
GoogleAbsolutely horrible experience! I moved out of a flat on 30th September 2022, the check-out report then discovered items that are missing in the flat. When I confirmed these had been agreed by the landlord to dispose of and the confirmations of such are with the agency as they were the ones sharing this with me, I was informed that they have no records of this at all and I shall provide more details. I did find the emails and shared them immediately. It then took the agency until January 2023 to return the deposit. I have been regularly emailing, but nobody has been responding to my emails. When I called the office on few occassions and asked to speak to the person that is rarely replying to my emails, I was once informed that they are away from the office on leave, then they were away for a coffee, then they were gone for the day and various different excuses. Every single time I was promised that person will call me back, it has never happened. When it comes to the deposit being refunded, I was asked halfway through the tenancy to pay additional deposit because of my girlfriend who was moving in with a dog. The records of this also magically disappeared and I was asked to provide more details. Bank statement with the payment remittance was not enough, I was asked to provide confirmations from the landlord or the agency that I have actually made this payment and it was received by them, which luckily I did have. Even these details were not enough and I was informed that this should be in the tenancy agreement - funny enough, it was mentioned there in the renewal. I have now finally received my deposit after 3 months and 6 days. Incredibly disappointing experience with moving out, but the agency was so nice and on things when I was renting a flat through them - obviously because it meant money for them and commission for that employee.
Dear Lukáš, Thank you for bringing this to our attention and we are very sorry to hear that the customer service you received did not meet your expectations. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please do get in touch with us on 0207 354 6328.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's London office has 408 reviews across 1 platform: 408 on Google.
Savills London is rated 4.7 out of 5 across all 408 reviews, and 4.7 out of 5 on Google from 408 reviews.
Yes. In The Trusted Agent 2026 awards: Savills, London won Trusted Agent.
Savills London, 94 Upper Street, London, N1 0NP.
