5/5
GoogleGeorgina and Imogen went above and beyond to help me with my rental enquiries, great service! Thanks
Agent replied · 16 June 2024
Thank you so much Dora for your kind review. Kind regards, Sargeants
Trusted Agent profile · London
Sargeants London reviews
★★★★★
678 reviews across 2 platforms
141- 143 Northfield Avenue, London, W13 9QT
Part of Sargeants, see every office.
Sargeants's office in London, at 141- 143 Northfield Avenue, is rated 4.8 out of 5 across 678 reviews on two platforms, including 413 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAs a landord I have used Sargeants for a few years now and the Lettings team are excellent and always responsive.
Agent replied · 16 June 2024
We truly appreciate your kind words about our team at Sargeants! It’s always rewarding to hear that our combined efforts have made a difference. Your feedback motivates us to keep delivering top-notch service, and we’re excited to continue working with you! Team Sargeants
5/5
GooglePatricia was very helpful, responsive, as well as professional during our purchase last month. Thanks to her everything went smoothly and she answered all our queries as quick as possible, while keeping us in the loop during the whole process.PositiveResponsiveness, Professionalism
5/5
GoogleI’m incredibly pleased with the service I received from Sargeants for my home purchase. Home buying process can be daunting, but their entire team was fantastic every step of the way! Highly recommend.
Agent replied · 16 June 2024
Hi Ynna, I'm delighted to hear that you had an incredibly positive experience with Sargeants during your home purchase. It's wonderful to know that the entire team at Sargeants was fantastic every step of the way. Your recommendation is greatly appreciated. If you ever have more feedback to share or need further assistance in the future, don't hesitate to reach out. Congratulations on your new home, and thank you for choosing Sargeants! Dean Sargeant
5/5
GoogleHulya and Mandy did a wonderful job, and also everyone at Sargeants.
1/5
GoogleStill waiting for our deposit to be returned or for anyone to actually contact us and tell us anything, despite our contract ending over a month ago. Sargeants were very happy to respond within 24 hours when they're making the sales/filling rentals but the aftercare is shoddy and severely lacking!
4/5
TrustpilotService with a smile
We have just sold our house with Sergeants. From the top down they provide great service, always friendly and ready to help at the drop of a hat. I can't recommend them highly enough.
Agent replied · 14 June 2024
Thank you for your review! If you ever have any further needs or inquiries, please don't hesitate to reach out.Dean Sargeant
5/5
GoogleI want to express my gratitude for Sargeant’s Anais' excellent service. The process was seamless, and their professionalism was outstanding. I appreciate the dedication and efficiency in handling the matter. Highly recommended!
Agent replied · 16 June 2024
Hi Miguel, Thank you for your 5 star review and complements on our service. We are looking forward to working again with you in the future. Team Sargeants.
1/5
GoogleMe and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank staments and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handled our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.NegativeProfessionalism
5/5
TrustpilotSergeants is a fantastic
Sargeants is a fantastic estate agents, would definitely recommend!!
5/5
TrustpilotResponsive and Professional
Patricia was very helpful, responsive, as well as professional during our purchase last month. Thanks to her everything went smoothly and she answered all our queries as quick as possible, while keeping us in the loop during the whole process.
5/5
GoogleThe on-boarding process was swift and straight-forward - making best use of modern technologies. All of the Sargeants team were very helpful. My experience so far has been very positive.
Agent replied · 16 June 2024
Hi Chris It's wonderful to hear that your onboarding process was swift and straightforward. I'm delighted that your experience has been very positive thus far. If there's anything specific you'd like to share or if there are ways we can enhance your experience further, please feel free to let us know. We're here to ensure your journey with us continues to be smooth and successful. Thank you for your kind words! Dean Sargeant
5/5
TrustpilotAndrea has been a great help with the…
Andrea has been a great help with the property management for any issues of which have occured, she has always been available on the phone or email and will always endeavour to resolve any issues round the clock.Thanks again Andrea you have been a lifesaver.
5/5
GoogleI’ve been renting out my property with Sargeants for 10 years. Extremely happy with their service and their professional, knowledgeable personnel
5/5
GoogleCannot recommend Louis enough. He is professional, courteous while remaining really down to earth. We wish Louis all the best.
5/5
GoogleSargeants we’re so helpful. I had Hayley show me around properties to buy and she couldn’t be anymore helpful and open to hear my specific needs and what I was looking for. Couldn’t recommend them enough.
Agent replied · 16 June 2024
Thank you Ted for your five star review. We aim to provide top quality customer service so its great to know you enjoyed working with us! - Team Sargeants
5/5
GoogleIt was great working with Raul; he was extremely accommodating and efficient, and made renting our new home a really easy and pleasant experience. Would definitely do business here again.
Agent replied · 16 June 2024
Dear Laura, Thank you for your kind words! We're delighted to hear that working with Raul made your renting experience easy and pleasant. We appreciate your feedback and look forward to the possibility of assisting you again in the future. Team Sargeants.
5/5
TrustpilotFriendly and helpful
We bought our house through Sargeants and found them to be excellent.Imogen and Sally were very friendly and helpful. They kept us in touch with the whole process, we hadn't bought a property for 33 years so needed their positive help to see us through.
5/5
TrustpilotExcellent service and speedy sale
Excellent service and speedy sale. Only downside was that we didn't achieve our asking price. We would recommend Sargents on all other measures. Dean even helped us with estate agents we were looking to buy from to back up our credentials! Go above and beyond.
5/5
GoogleReally efficient service - Georgina was very helpful and friendly
Agent replied · 16 June 2024
Thank you Valerie - much appreciated. Kind regards, Sargeants
5/5
TrustpilotAndrea Thomas is a very professional…
Andrea Thomas is a very professional and personable lady. She is very hard working and honest with work that needs to be required. She manages lots of property’s and is very supportive in handling the process. Would definately recommend Andrea and the company.
5/5
GoogleI had the pleasure of working with Raul from Sargeants, and it was a truly exceptional experience. From the very beginning, Raul demonstrated professionalism, expertise, and a genuine commitment to providing top-notch service.
Agent replied · 16 June 2024
Hi Carolina, Thank you for your 5 star review. Team Sargeants.
5/5
GoogleA great rental team of professional, friendly and down to earth people who know how to market a property, being realistic with pricing and flexible to meet landlord and tenants needs.
5/5
GoogleI have found the team at Sargeants to be very professional and good to deal with. They have always managed my property completely and very well.
Agent replied · 16 June 2024
Hi Michael, Thank you for your complements on our lettings service. Team Sargeants.
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Questions about Sargeants London
Has Sargeants won any awards?
Yes. In The Trusted Agent 2026 awards: Sargeants, London won Trusted Agent.
