Trusted Agent profile · London
★★★★★
678 reviews across 2 platforms
141- 143 Northfield Avenue, London, W13 9QT
Part of Sargeants, see every office.
Sargeants's office in London, at 141- 143 Northfield Avenue, is rated 4.8 out of 5 across 678 reviews on two platforms, including 413 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have met Hulya on several viewings where I accompanied my daughter and I cannot praise her highly enough. She is unfailingly polite, friendly, helpful and above all, honest. It has been a real pleasure dealing with her.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Hulya as your agent. It means a lot to us, and we hope to see you again soon! Dean Sargeant
5/5
TrustpilotTop letting agent.
Having employed several local agents over the years we now use Sargeants for their efficiency and professionalism. Amanda in the Northfields office is always on hand when we need help and advice. All our dealings are dealt with in a friendly manner. Sargeants have always found wonderful tenants for us.
Hi Anthony,Thank you for your kind words and for choosing Sargeants! We're thrilled to hear that our efficiency and professionalism have made a positive impact on your experience. It's great to know that Amanda in the Northfields office has been a helpful and friendly resource for you, providing assistance and advice when needed. We appreciate your trust in us to find wonderful tenants for your property. If there's anything more we can do or if you have further inquiries, please feel free to reach out. We look forward to continuing to serve you.Dean Sargeant
5/5
GoogleI had a great experience with Sargeants in Ealing. The service provided was excellent and my new place is just wow. I dealed with Raul who was always on time and very professional. The whole process was very smooth and fast. Highly recommended.
Hi Sara, Thanks for the awesome 5 star review. We're thrilled you had a great experience with us and we appreciate your kind words for Raul. He's a rising star! Best regards Dean Sargeant
4/5
TrustpilotWe were very happy with the service…
We were very happy with the service Sally/Sargeants provided. She was calm, diligent, and worked around our timings. Sadly, the previous agent Neil was very flustered when we worked with him and did not put us at ease at all. He seemed more panicked, but we have learnt he no longer works at the company.We would recommend Sargeants to others looking for a new home.
5/5
TrustpilotI would highly really recommend…
I would highly really recommend Sargeants, they want to help you sell your property for the right price. Honest feedback up front, No corporate sales approach No enticing you in and then recommending a price drop 2 weeks in. All the staff are interested and caring and they sold 2 flats for me that 2 other agents had failed to sell. Thank you to all at Sargeants.
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
1/5
GoogleThis company let my daughter and her partner live in a flat with damp on the bedroom wall for months. They blamed workmen, the landlord everyone except themselves for not attending to it in a timely manner.. Eventually, when the wall was treated it was then left unpainted for weeks and was unsightly. My daughter 's partner offered to paint the wall himself as it was taking so long!!! He painted it and they paid him. Following criminal damage to the property the bedroom window was left for weeks without being repair again all they offered was excuses. After a nightmare tenancy Sargeants held her to the lease to the bitter end and made no concessions whatsoever claiming that it was the landlady and not them !!! They are a joke.
Dear Natalie, We're sorry to hear your daughter had a poor experience with a property that we managed on the landlords behalf. Our dedicated property management team did everything they could to resolve the issues raised amicably, including numerous visits to the property to provide quotes for the works required. However we can only request that works are carried by the landlord as we do not have the authority to carry out works without express permission. We also cannot arrange for amendments to contracts unless the landlord agrees and in this instance they did not. Best Regards Sargeants
5/5
TrustpilotExtremely good service
We have known Gary Lowden for over 20 years as a letting agent and he has been reliable and given consistent advice. The Lettings team at Sargeants are all very easy to deal with and get on with things in a timely manner. I cannot recommend them highly enough.
Hi Sheila, Thank you for your wonderful endorsement! We appreciate your long standing trust in Gary Lowden and the Sargeants Lettings team. It's fantastic to hear that over the 20 years, Gary has consistently provided reliable advice, and the team has been efficient and easy to deal with. Your high recommendation is truly valued. If there's anything more we can assist you with or if you have further inquiries, please feel free to reach out. We look forward to continuing to serve you.Dean Sargeant.
5/5
GoogleRaul is the best real estate agent. Friendly, attentive and very professional.
5/5
GoogleWe have used the services of Sargeants for many years! Wouldn't hesitate to recommend them. Really, good Staff always happy to help and solve any queries! Thank you Sargeants!
Thank you so much for recommending Sargeants! We’re thrilled to know that your experience has been so positive that you felt comfortable sharing it with others. If there’s anything more we can do for you, please don’t hesitate to reach out. Your support is truly appreciated! Dean Sargeant
5/5
GoogleProcess of buying a property was always going to be stressful. Patricia @Sargeants was professional and helpful throughout the process ensuring all parties involved were doing their bit to complete on the purchase and pursuing where there were any delays. Always available and super responsive to emails. Very happy with our purchase. Thanks Patricia.PositiveResponsiveness, Professionalism
5/5
GoogleSargeants team was amazing from start to finish. They managed to sell our property when others failed. Everyone in the team is extremely professional and genuinely lovely. They kept us informed at every stage and gave us guidance when it was needed. We felt they were on our side throughout the process. Thank you
Thanks Elwira for your five star review! Our team work so hard to ensure we're delivering great customer service so it's great to hear your thoughts - All the best, Team Sargeants
5/5
GoogleI cant thank Amy Fox enough for helping to sell my flat. She always went the extra mile and nothing was ever too much. Always pleasent to talk to and very professional a great asset to sargents. Thanks for all your help wish you all the best.PositiveResponsiveness, Professionalism
5/5
GoogleAmazing service and highly recommend. Even though me and my girlfriend didnt find a flat through Sargent and only did the one viewing. The service Imogen provided was amazing! She was warm and kind and also did an amazing job at explaining the property and how it suited our requirements. Hopefully this message gets to her and the team. So they know she is doing a fantastic job and deleivering first class customer service.
Hi Aran, Thank you very much for the awesome 5 star review. I've passed your feedback to Imogen and the team. Hopefully you'll transact with us in the future. Best regards Dean Sargeant
5/5
GoogleNice experience, Raul is the best guy to help you!
5/5
GoogleFantastic services from Sargeants. As a tenant of a managed property they were always on the ball and went above and beyond whenever needed. Particularly Georgina and Angelika
Thank you very much Samuel. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards
5/5
TrustpilotVery simple and easy way to rent a…
Very simple and easy way to rent a property from this Agency if you are ok with all the requirements (income, references,etc). Big thanks to Georgina, she kept me update with all the steps and everything was done online via the phone and e-mail in very short time. Also they have a big portfolio and very affordable prices. Very professionals guys!
5/5
TrustpilotLong but worth it!
Although the process has been longer than expected, the service Sargeants provides is very good. Good communication and good customer care make them outstanding. Personally I have dealt with Sally Sweeney who is always available and goes the extra mile to help you during the process which can be stressful and frustrating due to many factors. So thank you!!! Exchanged today!!!
5/5
TrustpilotWe have used Sargeants for some years…
We have used Sargeants for some years now and have always been pleased with their efficiency in finding suitable tenants. We would highly recommend them to friends and family. We have known Gary Lowden for at least twenty years and have already trusted his advice.Sylvia Wing
Hi Sylvia,Thank you for your long-standing trust and loyalty to Sargeants. We're delighted to hear that our efficiency in finding suitable tenants has consistently met your expectations over the years. Your recommendation to friends and family means a lot to us.Dean Sargeant
5/5
GoogleHad a really good experience as a first time buyer, buying a property managed by Sargeants. Soraya explained the process and helped with all the questions we had liaising with the sellers to answer all our questions. The replies were really quick and we hadn't had any issues at all. Totally recommend!
Thank you Marios for your kind words. We are so glad you had a great experience working with us!
5/5
TrustpilotJoy has provided an astounding service…
Joy has provided an astounding service in helping us find our new home. Her professionalism and extensive knowledge of the market was really helpful. Also her upbeat and bubbly character was infectious, she really made us feel at ease during quite a stressful purchase
Thank you so much for your kind words! We’re thrilled to hear that Joy made such a positive impression. Her hard work and dedication truly make a difference in our team. We appreciate your feedback!Team Sargeants.
5/5
GoogleAmy Fox has been our point of contact at Sargeants She has been extremely helpful and professional. Would highly recommend.
Hi Louise, Thanks for the tremendous five star review. I've passed your comments to Amy and the team. Service is so important to us and despite it being ridiculously busy at the moment it pleases me that me hardworking and dedicated team are continuing to deliver at the highest levels. Best regards Dean.
5/5
GoogleGreat business, lovely people. Specifically, we have been followed by Rachel Flynn who has proven a top professional. Their knowledge of the local area is essential to providing a successful service, something rare to find in their larger-size competitors. Highly recommend.
Thank you for your 5 star review! We try to maintain professional and knowledgeable in all our offices we are always happy to assist to all our clients needs. Dean Sargeant
5/5
TrustpilotSargeants has been very helpful
Sargeants has been very helpful, from the very beginning up until the end with all dealings. Special thanks to Angelika who was managing our tenancy and property with great care, professionalism, prompt response but most of all - very warm, understanding and polite manner. Great agency and great team. I would highly recommend their services.
5/5
GoogleI’ve had an incredible experience with Sargeants! The whole rental process was so seamless and Raul Neves, the lead agent in my process, was very professional, and always incredibly thoughtful and kind.
Thank you for sharing your positive experience! We're so happy to know that our service stood out to you, specifically Raul's support to your tenancy. We look forward to serving you again! Team Sargeants
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Yes. In The Trusted Agent 2026 awards: Sargeants, London won Trusted Agent.
