Trusted Agent profile
★★★★★
312 reviews across 3 platforms
76 Greenford Avenue, Hanwell, London W7 3QS
Sargeants's London office at 76 Greenford Avenue is rated 4.8 out of 5 across 312 reviews on three platforms, including 37 Google reviews rated 5.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service!
Great service, have no reservations in recommending Sargeants, especially Hulya who was very helpful!
Thank you so much for recommending Sargeants! We truly appreciate your support and are thrilled to hear that you had a positive experience.
5/5
TrustpilotGreat customer service
Great customer service. Especially Joy who gave great advice and was really helpful! Really recommend.
Hi Daniel,Thank you for your 5 Star review! If you ever have any further needs or inquiries, please don't hesitate to reach out.Dean Sargeant
5/5
TrustpilotSargeants were excellent throughout the buying procss
Sargeants were excellent throughout the process. Always prompt and helpful, very thorough and did what they said they would do. I dealt with Hayley who was fantastic throughout. Very positive experience and thoroughly recommended.
Dear Graham,Thank you for your review, your feedback is truly important to us. We hope to be working with you again in the future.Dean Sargeant
5/5
TrustpilotI had a great experience renting a…
I had a great experience renting a property through this agency. Andrea, who handled my tenancy, was always helpful, responsive, and easy to communicate with. Any requests or issues were dealt with quickly, and the whole process felt smooth from start to finish.
5/5
TrustpilotFriendly, calm and clear!
We bought our property through Sargeants and we have mainly dealt with Sally, who has been really great! Good communication, friendly, calm and clear. No pressure during viewings and seemed to want to help find the right property for us rather than push a sale. Helpful during the negotiation and the run-up to exchange and completion - again, good communication and calm and clear throughout during a process which can be so complex and stressful! Would recommend.
5/5
TrustpilotWonderful experience with Sargeants Agency
I would really like to thank our property manager Andrea for her support and commitment. We lived in the property for nearly 7 years and we never had any problems! She is absolutely amazing person and we could always rely on her.
5/5
GoogleI had a great experience with Agent Joy throughout the first purchase of our property. From the initial step to the final collection, Joy demonstrated exceptional professionalism, and dedication. She was always available to answer my questions, provide valuable insights, and guide me through each step of the process. Her attention to details, being such responsive made the entire experience smooth and enjoyable. Would defo recommend them, and come back soon in future to use your services. Thank you, Joy and Sergeants brilliant team and staffs for your outstanding service and support!
5/5
Trustpilotprofessional experience at Sargeants
professional experience at Sargeants, particular with Hulya. Would recommend Thank you.
We’re grateful for your kind recommendation! Your feedback means a lot to us and motivates our team to keep providing exceptional service. Thank you for being a valued customer!Team Sargeants.
5/5
TrustpilotAmazing
Joy was very helpful with the whole process, would recommend !
Thanks for your feedback and recommendation! We're thrilled to hear that Joy provided you with excellent support!Team Sargeants!
5/5
GoogleWe sold our home through the Hanwell branch of Sargeants and we would use them again in a heartbeat. A really lovely group of people who work so well together as a team and take pride in what they do. Efficient, friendly, and easy to work with. A brilliant experience. Thank you!
Hi Vicky, Thanks for the awesome 5 star review. It was a pleasure and thanks again for choosing us. It means a lot and we're glad you had a great experience. Best regards Dean Sargeant
1/5
FacebookMe and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank statements and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handed our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.
Hi Cinzia, thanks for your message. I’m one of the partners at Sargeants and I was in the office when Louise called you earlier. I’m so sorry the landlords changed their mind with regards to renting the property to you so late in the day. This was contrary to our advice as you clearly passed referencing and we felt you were excellent candidates for the property. Unfortunately the landlords didn’t take our advice and ultimately it is their choice on who they rent the property to. Apologies for any inconvenience caused. If you would like to discuss further please don’t hesitate to contact us. Best regards Dean Sargeant 02087993800
5/5
TrustpilotSuccessful sale and purchase
Following Dean’s valuation visit to our flat, we knew Sargeants were a good fit for us. Not only because of the professional attitude and successful track record but because there was a personal touch and an understanding of our family circumstances.
We appreciate your thoughtful recommendation! It’s great to hear that Dean's and Hulya's efforts have made a positive impact. Thank you for your support and for choosing us! Team Sargeants.
5/5
TrustpilotAnais helped us buy our new house
Anais helped us buy our new house in Ealing. She showed us multiple properties initially and gave us great insights into the area. She helped manage a fairly tricky chain and get us moved in quickly. She was very professional and always available for contact.
Thank you for your wonderful appraisal on your experience with Anais! We appreciate your recognition of our hard work. Your satisfaction is our top priority. Team Sargeants.
5/5
TrustpilotI highly recommend this agency
I highly recommend this agency, especially Mr. Raul Vieira, as he was extremely attentive and helpful, showing me several options until I found exactly what I was looking for. Thank you Mr. Raul and the entire Sargeants team.
5/5
TrustpilotWhat a great experience dealing with a…
What a great experience dealing with a professional young lady Joy it was a remarkable day for me and my husband to finally find our home for our little family. I can’t thank you enough the hole journey felt so smooth. Once again thank you and I will definitely be recommending this company to family and friends.
We appreciate your thoughtful recommendation! Joy is indeed a remarkable asset to our team, and it’s wonderful to see her hard work recognised. Thank you for your support!Team Sargeants!
5/5
TrustpilotReview of Sergeants
We bought a house with Patricia as our estate agent. She was absolutely amazing - always got it, always understanding, always totally on it and totally informative - really don't know where we would be now without her!Sergeants in general were just amazing too. So professional, so reassuring and Dean was an absolutely wondering at navigating any potential bumps in the road - can't thank them enough!
5/5
TrustpilotWe recently purchased our home through…
We recently purchased our home through Sargeants. Patricia was our main contact and we found her to be responsive and professional. She helped guide us through some ups and downs in the buying process and although acting on behalf of the seller, it felt like she was also looking out for our interests. Thanks for getting us into our forever family home, Patricia, Dean and team!
5/5
TrustpilotGreat if you're looking to buy a property in Northfields.
If you're looking to buy a property in Northfields, such as a family home, as we were, I would recommend getting in touch with Sargeants. In addition to a good portfolio of properties, we found them, and in particular Amy Fox, extremely helpful and supportive during our search. Amy was friendly, knowledgeable, proactive, and always went out of her way to help us.
5/5
TrustpilotWe put our house up for sale back in…
We put our house up for sale back in March and were able to get a purchaser in a matter of days. The team at Sergeants especially Jack and Dean had provided an exceptional service despite being in the midst of a pandemic. They were there to answer our many queries and questions. Would definitely use them again and would recommend them to anyone.
5/5
TrustpilotThank you Anais
We had a fantastic experience working with Anais throughout the entire process of buying our new home. From the very first viewing to receiving the keys, she provided excellent service and support.
5/5
Trustpilotprofessionalism a rare attribute
What drew me to Sargeants was the genuine warm welcome andatmosphere when entering the office. The professionalism of the staff was evident.During the last few weeks Hulya has put an Ernest effort in to sell my house, the rest of the staff Sally, Joe and Haley have been a pleasure to work with.
We're truly grateful for your kind words and delighted that you found our office atmosphere welcoming. It's fantastic to hear that the professionalism of our staff has made your experience enjoyable. We appreciate your acknowledgment and are here to assist you every step of the way. If there's anything more you need or any questions you have, feel free to reach out. Thank you for choosing Sargeants!Dean Sargeant
5/5
TrustpilotAnais was professional and just so helpful
Anais was professional and incredibly helpful throughout the whole purchase process.
5/5
TrustpilotHard working, knowledgeable, honest & professional -very impressed
Very impressed by Dean and his team. The photographs and online descriptions were really high quality, the communication with me was always prompt and accurate, they had in-depth knowledge of the market and a good supply of genuine buyers. I was delighted with the service they delivered from first meeting to a successful sale.They have changed my view of estate agents , I would strongly recommend them.
5/5
TrustpilotSargeants Property Management, second to none!
We've been renting through Sargeants for nearly a year now, and their property management services are second to none. Andrea is beyond helpful, and always at the end of a phone or email if needed. We've had a number of issues with gardeners, and building work next door, and she's been very diligent in her support. Would have been a completely different story without her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sargeants's London office has 312 reviews across three platforms: 37 on Google, 9 on Facebook, 266 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Sargeants is rated 4.8 out of 5 across all 312 reviews, and 5.0 out of 5 on Google from 37 reviews, checked 9 October 2026.
Sargeants, 76 Greenford Avenue, Hanwell, London W7 3QS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.