Trusted Agent profile · London
★★★★★
312 reviews across 3 platforms
76 Greenford Avenue, Hanwell, London, W7 3QS
Sargeants's office in London, at 76 Greenford Avenue, is rated 4.8 out of 5 across 312 reviews on three platforms, including 37 Google reviews rated 5.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Sergeants !
Thank you Sergeants ! Cannot recommend Patricia , Dean , Dan and all the team highly enough . Thank you for all your patience and commitment to seeing my sale through . It was a complicated situation made easier by your expertise , support and advice .
5/5
TrustpilotAndrea is most helpful with all our…
Andrea is most helpful with all our queries and issues. Everything has, so far been dealt with at such speed and I feel I can put my complete faith and trust in Andrea to be honest and open. Service is impeccable, would highly recommend. Andrea is an asset to the team.
5/5
TrustpilotI used Sargeants recently and I…
I used Sargeants recently and I couldn’t have been happier with the service, Hayley sold my property and was the most professional agent I’ve dealt with and the company overall we’re exceptional. I would happily use them again and I will be recommending them to all my friends who are thinking of selling in the area.
Thank you for your review! We're thrilled to hear that Hayley provided you with exceptional and professional service during the sale of your property. Your satisfaction means a lot to us. We're grateful for your recommendation to your friends, and we look forward to the possibility of assisting you again in the future. If there's anything more we can do for you or if you have further inquiries, please feel free to reach out.Dean Sargeant
5/5
GoogleWe have just completed a sale through Sargeants.Soraya handled the sale and was superb throughout.She and the Sargeants team dealt with the transaction with professionalism and great communication.Much appreciated.
Wow, thank you for the amazing review! We're ecstatic to hear about your positive experience. See you soon! Best regards Dean Sargeant
4/5
TrustpilotService with a smile
We have just sold our house with Sergeants. From the top down they provide great service, always friendly and ready to help at the drop of a hat. I can't recommend them highly enough.
Thank you for your review! If you ever have any further needs or inquiries, please don't hesitate to reach out.Dean Sargeant
5/5
TrustpilotSergeants is a fantastic
Sargeants is a fantastic estate agents, would definitely recommend!!
5/5
TrustpilotResponsive and Professional
Patricia was very helpful, responsive, as well as professional during our purchase last month. Thanks to her everything went smoothly and she answered all our queries as quick as possible, while keeping us in the loop during the whole process.
5/5
TrustpilotAndrea has been a great help with the…
Andrea has been a great help with the property management for any issues of which have occured, she has always been available on the phone or email and will always endeavour to resolve any issues round the clock.Thanks again Andrea you have been a lifesaver.
5/5
TrustpilotFriendly and helpful
We bought our house through Sargeants and found them to be excellent.Imogen and Sally were very friendly and helpful. They kept us in touch with the whole process, we hadn't bought a property for 33 years so needed their positive help to see us through.
5/5
TrustpilotExcellent service and speedy sale
Excellent service and speedy sale. Only downside was that we didn't achieve our asking price. We would recommend Sargents on all other measures. Dean even helped us with estate agents we were looking to buy from to back up our credentials! Go above and beyond.
5/5
TrustpilotAndrea Thomas is a very professional…
Andrea Thomas is a very professional and personable lady. She is very hard working and honest with work that needs to be required. She manages lots of property’s and is very supportive in handling the process. Would definately recommend Andrea and the company.
5/5
GoogleFantastic experience from the very first meeting. Friendly, knowledgeable and helpful - nothing was too much trouble and they kept us informed every step of the way. I cnnot recommend Sargeants, especially Sargeants @ Hanwell, enough!
Thank you Zara for the five star review and we're glad you had a great experience working with us! All the best - Team Sargeants
1/5
Facebooktrying to register and was asked very patronising and probing questions regarding why my partner with mobility issues doesn't earn a full time wage. A court ruling was passed making this unlawful, not to mention that it's morally wrong of course. I'd avoid this estate agents, loads out there that don't behave like this.
Hi Ben, I've just seen your comments and please can you call me to discuss further please. I'm one of the partners at Sargeants and your message is of great concern to us. I can be reached on 020 8799 3800. We have strict due diligence requirements which we adhere to when registering all potential tenants and confirming all sources of income, whether it be from full, part time employment, disability living allowance etc, forms part of the essential process. For the record we have tenants with incomes from all of the above on multiple properties in our portfolio and we would never ask a landlord to discount a potential tenant on that basis. Sorry for any inconvenience caused but do please get in touch and i'll look into the matter further. Best regards Dean Sargeant
1/5
TrustpilotAwful treatment
Me and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank staments and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handled our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.
5/5
TrustpilotGreat experience of finding a rental…
Great experience of finding a rental property. Excellent communication. Relaxed, respectful, flexible, and professional. We love our new home and will definitely use Sargeants again in the future.
1/5
TrustpilotProperty management is terrible
Property management is terrible. During 9 months of tenancy the main agent responsible for property management has been very slow in responding to emails and can rarely be reached by phone.The property we stayed in at 32 Connaught Road had major plumbing issues. We had one major water leakage at the middle of the night with hot water pipe bursting from the top floor and water flooding all the way down to the ground floor. Had to call emergency plumber ourselves as the one listed on the tenancy booklet was not responsive. While carpets were replaced by the landlord afterwards, damage to the wall and our personal belongings were never addressed by the landlord.Apparently that’s the second major water leakage there in less than 6 months time according to the plumber who regularly come to fix things in the property. Root cause was poorly installed pipes behind walls that are now almost impossible to replace.THE AGENT NEVER TOLD US ABOUT THE FIRST WATER LEAKAGE THAT HAPPENED NOT LONG BEFORE WE MOVED IN. Had we known about this we’d not have moved into a property with significant risk of water leakage! Imaging the fear of not knowing when a pipe is going to burst such that you don’t want to leave the house!After tenancy terminated, agents were not responding to deposit enquiries. (Not ones to dispute differences with the landlord but simple clarifying questions!)
5/5
TrustpilotWe bought our lovely new home through…
We bought our lovely new home through Sargeants. They were proactive, kept us informed all the way through the process and were always professional. Highly recommended.
Hi Sophie,We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance down the road, please feel free to get in touch. Congratulations on your new home, and thank you for choosing Sargeants!Dean Sargeant
1/5
FacebookRented through Sargeants for nearly 2 years, a property managed by them. I was kept in the dark about the landlord being a partner of the agency. When problems appear, the agency solve no problems. The agency's employee who manages the property has to deal with the owner who is also her boss, so in most cases nothing she can do. Not answers to phone calls, no answers to emails... and the rare occasion i managed to talk with them, many apologies and good words, but no solutions. Landlord (and partner at the agency) decides to sell the property. Offers an incentive to leave the property but then don't commit to it once we are out. The other partner (name partner) cleaned his hands saying "it has nothing to be with him" (even though he delivered the agreement himself). Not professionals at all.
1/5
TrustpilotVery unprofessionals
Rented through Sargeants for nearly 2 years, a property managed by them. I was kept in the dark about the landlord being a partner of the agency. When problems appear, the agency solve no problems. The agency's employee who manages the property has to deal with the owner who is also her boss, so in most cases nothing she can do. Not answers to phone calls, no answers to emails... and the rare occasion i managed to talk with them, many apologies and good words, but no solutions. Landlord (and partner at the agency) decides to sell the property. Offers an incentive to leave the property but then don't commit to it once we are out. The other partner (name partner) cleaned his hands saying "it has nothing to be with him" (even though he delivered the agreement himself). Not professionals at all.
5/5
GoogleTop agency. Special mention for Rachel. She has been very helpful with our tenancy needs and she has made us feel comfortable in our new home. Thank you so much
Thank you for such as lovely review - we'll make sure to pass this on to Rachel! Feedback is so useful to us to ensure we're giving the best customer service possible - Team Sargeants
5/5
TrustpilotProperty purchase
We have just brought a property through Mandy at Sargeants and she has been a pleasure to deal with right from the first viewing. Thank you for making the whole buying process smooth.
5/5
TrustpilotI have always had 5* service from a 5*…
I have always had 5* service from a 5* team. I cannot recommend them highly enough . Brilliant people to deal with .
Hi Eva,Thank you for your 5 Star review!Dean Sargeant
5/5
GoogleRachel Is super helpful, responsive and always tries to sort out any problems out very quickly.
Hi Emma, Wow, thank you for the amazing review! We're ecstatic to hear about your positive experience. Your satisfaction is our motivation. See you soon! Best regards Dean Sargeant
5/5
TrustpilotResponsive and caring
Responsive and caringIt has been our pleasure working with Patricia O'Sullivan during the recent purchase of our first home in England that we had completed out of Canada. She made the experience stress free and made us feel well cared for during the process. She was quick with answering our queries and extremely instrumental and helpful in moving the process forward. We are grateful for her assistance and would recommend her to our friends and family. Lara and Mike
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