SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

No phone no way to cancel

I contracted with spaces for a virtual office. After two weeks I could not get the phone service to answer with my company name, despite numerous escalations by the staff. I then tried to cancel my contract. There is no way to do this on the account website. They put you through an escalation ticket process.Do not use them

Paul · 10 June 2022

★★★★★ 1/5

Trustpilot

Horrible Experience - Avoid This Company

This company has been a nightmare to deal with. The building is in terrible condition, and the management is unprofessional and dishonest. They force renters to stay in the building using contracts, despite its numerous issues.The elevators are frequently out of order, and there is no heating system on the 5th floor. We were freezing in our office all winter. They initially claimed it was a temporary fault, but it's clear the heating system is a persistent problem they cannot fix.Our staff is reluctant to come to the office due to unsafe elevators and the unappealing alternative of using the stairs. The cleaning service is atrocious, and there's a constant foul odor in the kitchen area on the fifth floor.They misrepresented the offices during the sales process and provided incorrect information regarding termination. As a result, our termination request has not been confirmed, despite numerous complaints and emails. This has cost us both time and money.We desperately want to move out and never work with this company again. Their approach is unethical, and their service is far below acceptable standards. Save yourself the trouble and avoid this company at all costs.Edit:Despite your claims of providing the highest standards, our recent experience has been far from satisfactory. Yesterday, only one elevator was operational in the building. Your communication with the building owner is irrelevant to us as customers. Our contract is with you, not the building owner.Regrettably, your management approach lacks good faith. It appears you are attempting to extend contracts through misdirection, forcing tenants to remain in unsuitable conditions. You assert that there is no heating issue on the 5th floor and everything is within usual standards. However, every complaint we make confirms a persistent problem with the heating, which is not just an inconvenience but a threat to our comfort and health, as confirmed by the building management. This inconsistency has led to many tenants leaving while the concerns of the remaining tenants are being ignored.We have made multiple attempts to reach a compromise, but your inflexible approach has left us with no resolution and a clear sense of dissatisfaction. We can guarantee that once we move, we will never consider Space again and will not recommend it to anyone.

MG · 25 June 2024

★★★★★ 1/5

Trustpilot

CityPoint Updates

Hi Michelle,Appreciate you responding on TrustPilot so quickly but unfortunately that's where it seems to have ended. This issue is now over 15 months old.For sake of clarification Regus/Spaces had offered to show us alternative venues. However we have not been offered an alternative office within the building and was told this would not be an option.Secondly we requested portable air conditioning but was only provided with a fan and again told that portable air con was not possible. As an employer I have a duty of care to my staff and this may become a health issue as the temperature continues to rise

Harry · 24 June 2024

★★★★★ 5/5

Trustpilot

It is in a great location

It is in a great location, the facilities are great and clean, the staff are efficient, knowledgeable and friendly.

Hamish · 10 May 2026

★★★★★ 1/5

Trustpilot

Constant threatening…

The Spaces experience is getting used to being threatened constantly from all different sides of the business. The centre teams send group emails to everyone in the building threatening to remove access to kitchens and toilets. They also send them to you if you forget to collect a parcel. The billing team don't take money from credit cards properly and then send emails intended to intimidate threatening legal action with no warning. There are lots of examples of this. Honestly the whole experience is just exhausting. We had multiple offices and are now slowly closing and moving to other providers.

Ellen · 19 June 2024

★★★★★ 1/5

Trustpilot

The staff on reception are great BUT

The staff on reception are great, location is as well, but the state of the building we are in is appalling. 2/4 lifts to our floor out of action, one of them for nearly 2 months now. The air conditioning in our office has been broken for as long as I can remember, with promises of a fix not materialising for several months. We are then told that we can move rooms or even move location entirely, which simply does not work

Nathan · 13 June 2024

★★★★★ 1/5

Trustpilot

regular user - no refund for a pass booked in error

I was a regular user I booked a spaces place by mistake while showing the app to a colleague. Because the app was so slow it didn't mark the co working desk as booked when I was using it. I only saw that it had processed on my email when it was to The space was in birmingham and i live in london so I would never have booked it. When I contacted customer support it took days for them to come back and they didn't show any flexibility - just referring me to the terms and conditions which state they don't have to refund me. I think its really unreasonable in this case. The coworing space I booked very likely won't have impacted their capacity on the day - so they haven't lost anything And for me - I would hace cancelled immediately if I had realised that i had booked, the app was so slow to refresh and i had no visual confirmation in the app. I did get an email recepit but i get lots of email and it didn't come to mty attention until I saw my bank statement

Dan · 12 June 2024

★★★★★ 1/5

Trustpilot

Picking on the little guy

Picking on the little guy. I followed everything by the book when I terminated my lease on March 31. I “requested my retainer (2 months rent deposit) refund” through my online account as they had asked. I filled out the form with accurate information. Their form auto completed a bunch of information about the physical address of the bank (which didn’t match the state tied to the routing number) and it was uneditable. I flagged this early on and did not receive a response. In any event, it should not matter for a domestic ACH transfer to require a physical bank address. Multiple tickets submitted. No accounts person to work with directly, queries, it seems go to faceless entities using the same email wherein hundreds of people, probably overseas and underpaid, are handling my private financial information. The first response I received said my bank info “had a discrepancy” with no explanation as to what, and to “please fill out the attached form with the correct information.” The form was for an international wire transfer. Super suspicious. Also, there was nothing incorrect about my bank info. The email was the general helpdesk email, but signed with a name that I tied to being located in GREECE. Also, in the email, they copy/pasted my banking information and CC’d the general reception desk at the location I rented! Total violation of privacy and I’m pretty sure another law was violated in doing so. I’ve received no meaningful communication since, other than, “we are working on it.” or “this has been escalated”.I have scoured LinkedIn for a customer service rep, and there are NONE. I called the main phone numbers and every time I’m told all they can do is put me through to the help desk. Same poor lady every time, who just says she has submitted another ticket and escalated to e matter. There is no one else to talk to above her to assist. Calls to the sales reps who helped sign me up for my contract receive no replies. In addition, they advertise 24/7 access, however, if you are at the location after reception leaves for the day and something goes wrong, you are out of luck. I locked myself out of my office one late night and was stranded and because their access is RFID, I couldn’t call a locksmith. When the Internet goes down, so do the locks. So i’ve been unable to conduct business at all at times since I kept my computer at my office. They also turn off the HVAC after hours and it gets super hot. Also, they deactivated my keys two days before my move out date, which was on a Sunday, so I had to waste my Monday morning to move out instead because again, no support to call. They lie and say “support is available 24/7 from our online portal”. Being able to submit a ticket doesn’t count as 24/7 support. They should not be using a help desk to settle financial and contractual information. Help desks are for tech support. Oh, and because of the way you have to communicate for assistance, you have to keep your account open through their portal, which includes keeping a credit card on file, even after you have closed your account and left the premises. You are unable to remove the card, I tried and it wouldn’t let me. So I had to cancel my credit card instead since I read all these horror stories about charges even after contracts ended. This was of course a major time suck since my card is used for many things and automatically debited for vital subscriptions for my business. They are really, really, awful and I think the only reason a class action suit hasn’t been filed is because they put in their contract that you have to agree to not submit a report to the FTC or to the AG and participate in a class action suit and will go through arbitration. CRIMINAL. I see some people here are getting responses from some customer service people. The fact that the service reps are leaving detailed info about these people’s contracts in a public forum is so unprofessional. Also, I googled the names associated with the emails and they do not come up anywhere as associated with Regus, nor evidence that they exist. They are probably scams coming after already desperate people. BEWARE. These are tactics big companies pay lawyers massive fees to make it so impossible for the little guy, that they assume he will just give up and accept the loss.

Sarah · 11 June 2023

★★★★★ 4/5

Trustpilot

We have been waiting for over a month…

We have been waiting for over a month to review our contract, no reply from the sales team, can anyone assist????? what do we need to do to get a reply and prices for the new contract?????Your reply does not acknowledge the issue nor provides a solution, merely outlines the process your team clearly did not followUPDATEI have now received information from André and hopefully can come to a positive resolution, thanks to everyone who tried to assist.

Rosanna · 11 July 2024

★★★★★ 5/5

Trustpilot

Spaces Colony Square

Divida · 21 August 2026

★★★★★ 5/5

Trustpilot

I Love Working at this Co-Working Space

Spaces is a professional, organized and well-thought out co-working space. I'm always pleased to work there and find the staff to be very helpful. I can get so much done at Spaces being surrounded by others. To top it off the view at the Emeryville office is beautiful; there is a view of the Bay that is fabulous!

June · 3 September 2024

★★★★★ 1/5

Google

The worst office I have ever worked in. No functioning Air Con and no microwaves in communal areas. There is always 'someone coming to fix' the Air Con but it never gets sorted. Now it is the hottest week of the year and paying tenants are suffocating in the stuffiness. Awful. Pay a bit more and go to WeWork...NegativeResponsiveness, Quality, Professionalism, Value

Rebekah · 25 August 2021

★★★★★ 5/5

Google

A cozy place to work, easy to locate. The cafe inside serves a lot of options for beverages and food and they always have a smile on their faces and are always willing to help everyone :) recommended

Ana · 16 November 2025

★★★★★ 3/5

Trustpilot

Remote Worker, Self-Pay

I'm a remote worker and used the space as a place to land on super busy days or when I needed a quiet place for important meetings. The staff was very kind, responsive, and accommodating. The facility was clean and modern. However, the space wasn't a fit based on price and amenities: Depending on your plan you can choose 5 days, 10 days, or unlimited access and can choose your work setup (co-working or dedicated desk or office). Longer contracts provide more of a discount. I was paying about $20/day. This combined with the fact that there are very few tables in the co-working space that were functional for computer work made working from the space not much better than working from my car. There are desks and quiet rooms available, but they'll run $300/month or more. When the employee is footing the bill rather than the employer who would get to claim it as a business expense it's just not a great value. If there were co-working rooms with desks that had monitors to plug into, and proper chairs I would have gladly kept the service.

ST · 15 May 2024

★★★★★ 1/5

Trustpilot

Lack of customer value for cooperation

We were deeply disappointed with the service quality of this organization. Their onboarding process lacked any real value to the client. Frequently, they imposed additional charges, referring to various rules buried within their policies, which were not clearly communicated at the outset. My nine-month experience with them was fraught with issues, including being compelled to pay an extra month's fees due to a contract error I had rectified on the same day the agreement was signed, three months prior to the completion of onboarding.If you are considering entering into an agreement with this organization, I strongly recommend consulting with a legal firm to thoroughly review all contractual obligations beforehand.

Matthew · 15 May 2024

★★★★★ 2/5

Trustpilot

Terrible internet

The people are great, the space is cool. The internet is terrible and very hard to work with. I even bring 2 hotspots with me and still have a hard time. It needs to be addressed. It’s not just one time, it’s every time I go, I can’t upload and my work is internet based. It ends up being a waste of time when I try to work there.

Karrie · 8 November 2024

★★★★★ 5/5

Trustpilot

Great place for coworking

Great place for coworking, comfortable, clean and a friendly staff eager to help when needed

Maria · 20 May 2026

★★★★★ 5/5

Trustpilot

Would recommend

Radka in Victoria is great, she went above and beyond to help me with an issue I had. The product offering is great, and the physical impression is the best compared to its competitors. The initial sales process roadmap can be a bit convoluted, would benefit from some Ai capabilities via the app, but worth the effort overall. Thanks- L.

Liz · 12 July 2024

★★★★★ 1/5

Trustpilot

Horrible customer service

Horrible customer service. I was bombarded with calls, so I called the main office and got put trhu someone who was snoring on the phone so I had to hung up and call back again. After I explained that I did not want phone calls the lady on the phone said of and was going to make the calls stop but has not confirmed any of my details and when I was asking if that was everything she hung up while I was taking.

Mary · 17 April 2024

★★★★★ 5/5

Trustpilot

First and last impressions count

Erica, Kirsten and team were amazing building hosts. Thank you for making our stay at Spaces so efficient and pleasant. From the greetings and farewells, you always did so with a smile. My company was brilliantly looked after at Spaces in MK whilst we waited for our new office building to be ready. A really enjoyable 6 months. Highly recommend.

Mike · 28 June 2024

★★★★★ 1/5

Trustpilot

COMPLETE AND UTTER SCAM!

COMPLETE AND UTTER SCAM!! AVOID!! THey dont let you leave the platform

Hanzala · 2 June 2026

★★★★★ 5/5

Trustpilot

I work at CityPoint and we use Spaces…

I work at CityPoint and we use Spaces based at Citypoint very often and I would just like to say, WOW! 5 ***** stars for Chan and Louise they are so helpful, always accommodating, have helped me out with rooms at lastmin.com and saved my bacon.Always so happy and cheerful and great to work with. Our company use the spaces a fair bit all different staff and everyone always has good stuff to say after they have used the meeting rooms. So massive thank you to Chan & Louise CityPoint Team. :)

Claire · 22 February 2023

★★★★★ 1/5

Trustpilot

I haven't even enter the office and the…

I haven't even enter the office and the experience so far is a nightmare:1. After the contract was e-signed, they call me to tell me that the offer was not valid and I had to sign another contract to start the week after. No compensation provided.2. The sale person called me every 2 hours to ensure I pay the invoice and even called me at 10pm at night.3. After the new contract was e-signed, there were a HIDDEN COSTS that more than double the initial price that was shared on the phone4. The sale person ensured that it was my fault not to have read carefully the contract. The contract balance did not contain the hidden costs and you had to read the small prints and compute the total yourself.5. The contract starts on a holiday and I have no way to enter the facilities, nor any instruction. The sale person never mentioned it.6. Even before I enter the office for the first time, they attempted to CHARGE ME FOR ANOTHER MONTH without notice.

Francis · 1 April 2024

★★★★★ 5/5

Trustpilot

It's a great space

It's a great space, with beautiful designs, a variety of working spaces to choose from. Love it; it's perfect for creatives of any industry.

Ntombomzi · 12 October 2026