Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI work at CityPoint and we use Spaces…
I work at CityPoint and we use Spaces based at Citypoint very often and I would just like to say, WOW! 5 ***** stars for Chan and Louise they are so helpful, always accommodating, have helped me out with rooms at lastmin.com and saved my bacon.Always so happy and cheerful and great to work with. Our company use the spaces a fair bit all different staff and everyone always has good stuff to say after they have used the meeting rooms. So massive thank you to Chan & Louise CityPoint Team. :)
Claire · 22 February 2023
★★★★★ 1/5
TrustpilotCOMPLETE AND UTTER SCAM!
COMPLETE AND UTTER SCAM!! AVOID!! THey dont let you leave the platform
Hanzala · 2 June 2026
Agent replied · 5 June 2026
Hi Hanzala,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from us.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at IWG
★★★★★ 1/5
TrustpilotI haven't even enter the office and the…
I haven't even enter the office and the experience so far is a nightmare:1. After the contract was e-signed, they call me to tell me that the offer was not valid and I had to sign another contract to start the week after. No compensation provided.2. The sale person called me every 2 hours to ensure I pay the invoice and even called me at 10pm at night.3. After the new contract was e-signed, there were a HIDDEN COSTS that more than double the initial price that was shared on the phone4. The sale person ensured that it was my fault not to have read carefully the contract. The contract balance did not contain the hidden costs and you had to read the small prints and compute the total yourself.5. The contract starts on a holiday and I have no way to enter the facilities, nor any instruction. The sale person never mentioned it.6. Even before I enter the office for the first time, they attempted to CHARGE ME FOR ANOTHER MONTH without notice.
Francis · 1 April 2024
Agent replied · 11 June 2024
Hi Francis, thanks for letting us know about this. We’re sorry you had this experience and would love to help. At Spaces, we work hard to ensure full transparency in our invoicing process and we always ensure that any concerns have been clarified before an agreement is signed. Our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myspacesworks.com. I invite you to please email me lorraine.brule@spacesworks.com with your company name and/or account reference so we can quickly assist.Best wishes, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotGood professional service Manny is good…
Good professional service Manny is good and thorough gracious
Brian · 16 February 2026
★★★★★ 4/5
TrustpilotThe overall interraction and support…
The overall interraction and support from the team has made my stay very pleasant
Tinyiko · 14 May 2026
Agent replied · 5 June 2026
Hi Tinyiko, thank you so much for your kind review. We’re delighted to hear the support and interaction from the team made your experience so pleasant. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotSpaces is the place…
Nate and Donna and the other associates here at Spaces are really great. The space itself is also amazing. I love the decor and the location is supreme. I highly recommend Renting an office space or co-Work space here at Spaces
JaLynn · 23 March 2025
★★★★★ 5/5
TrustpilotWelcoming & Friendly Place to Work
Really welcoming staff, lots of amenities, nicely decorated, comfortable space for working.
Linda · 28 May 2026
Agent replied · 5 June 2026
Hi Linda, thank you so much for your kind review! We’re delighted to hear you enjoyed the welcoming team, great amenities, and comfortable, well-designed workspace. We hope to welcome you again soon!
★★★★★ 1/5
TrustpilotPlease do not go into business with them
Please do not rent an office from this company. We rented an office for 2 months in Cape Town (on Long Street). The office spaces are small and noisy. Furthermore, we paid a deposit and a restoration fee. It is ridiculous that you have to pay a restoration fee when you end the rental agreement when you already paid a deposit. We even did not change a single thing to the office (so we left it in the same state we got it). To top it off, it has been more than a month since I requested to get my deposit back and I still haven’t received it back. I only got a lousy e-mail they needed additional information (after a month!). Reaching out to our sales contact person did not help either, since she just ignored our email. If you look at their website there is no information on getting in touch with customer service. They stated that they have escalated my complaints, but I haven’t heard of them. It’s a disgrace.The one star is for the staff working at the reception, they were kind. But this organisation lacks customer service and is just out to get your money.
Nikki · 1 March 2024
Agent replied · 11 June 2024
Hi Nikki, Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces. The details of all the charges are given in our agreement and we charge our customers accordingly. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you. Our account helpdesk team is always available to help with your account, billing, and payment queries. They can be contacted via the “Help” section of your online account (myspacesworks.com). We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers. We are currently working on refunding your retainer in an immediate payment run. We will update you once it has been processed successfully.If you need further information on this matter, please contact my team member who is in touch with you.Kind regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotThank to our space manager at ENCO all…
Thank to our space manager at ENCO all the time smilİNG and helpful
Can · 12 May 2026
Agent replied · 5 June 2026
Hi Can, thank you so much for your kind review. We’re delighted to hear your positive feedback about your space manager and their helpful, welcoming approach. We hope to welcome you again soon!
★★★★★ 3/5
TrustpilotPlease consider allowing lounge members…
Please consider allowing lounge members to rent lockers for storing laptops
Wendy · 26 May 2026
Agent replied · 5 June 2026
Hi Wendy,
Thank you for your feedback, we will pass it to the relevant teams.
Best,
Lorraine Brule
Global Customer Service at Spaces
★★★★★ 2/5
GoogleHave one team here and really have to say the lift situation (they are continuously broken for weeks at a time) is a catastrophe, as well as the cleaning (very superficial).
Location and general facilities are actually decent, but these hygiene factors are just not making me excited at all about this office. With 5 different providers around 5 different countries, I at the moment sadly can not recommend the space.
Tobias · 10 August 2024
Agent replied · 24 August 2024
Hi Tobias, thank you for taking the time to leave a review. We're sorry to hear you feel this way and have shared your feedback internally. You can share more feedback by raising a ticket through the Help section of your online account. Thank you.
★★★★★ 5/5
TrustpilotCaira @ 580 California was business…
Caira @ 580 California was business minded and customer centric. Any questions or confusion was answered thoughtfully and knowingly. I’m really happy to have landed there at 580 California after engaged with 3 whole SPACES at different locations over the past 18mos. Looking forward to doing business and having business at 580 California based on my first transaction and engagement with Caira at 580.
California · 21 February 2024
★★★★★ 1/5
TrustpilotUnprofessional, rude and charge on cancelled accounts
Overcharged. Very poor service. They continue to try to take money from my account and send me invoices months after cancelling.Their staff are incompetent and rude.The below response is incorrect. I have received TWO invoices that were reversed with a credit only after multiple follow ups. Read all the other reviews here and on Google. They are all consistent and all have similar issues. I did respond to their request to contact them from this review but have not had a direct response back from Lorraine. She clearly has time to respond in a public forum but not the courtesy to respond directly.It is now clear the invitation to investigate it was only so they could post my private transaction details in their response below, so let's add "petty" to the list too.
Rian · 14 February 2024
Agent replied · 11 June 2024
Hi Rian,I’m sorry you feel this way.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces.I understand that you wanted to cancel your agreements within days of signing them. A signed agreement is a formal business commitment, and it should be ended online according to its notice period. Your centre team has explained the same to you. We charge our customers as per the agreement they signed. Your mailbox plus agreements’ end date is 31 January 2024 and we have only charged you until then.Please remember that you can check your agreement and review all your invoices at any time through your online account, available at myspacesworks.com.Should you require further assistance in this matter, please respond to my team member who is in touch with you.Thank you,Lorraine Brule Global Customer Service at Spaces
★★★★★ 4/5
TrustpilotThe staff is helpfull - noise !
The staff is helpfull. In general it’s a nice environment to work in.
Leen · 6 May 2026
Agent replied · 5 June 2026
Hi Leen, thank you for your feedback. We’re glad to hear you enjoy the environment and helpful team, and we really appreciate you highlighting the areas for improvement. Please raise a ticket through the Help section of your online account so our team can look into these points and assist you further.
★★★★★ 1/5
GoogleAvoid this place at all cost. It may look OK at first glance, but we have had issues from day one. The toilets and showers are filthy, the team promises services that are not delivered (but charged), and the staff are always unable to assist. The management does not care whatsoever, and does not care at all about client care or reputation.
Philip · 19 December 2024
Agent replied · 25 December 2024
Hi Philip, thank you for sharing your feedback with us. We're so sorry to hear about your experience. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1696936-G9F7. Thanks.
★★★★★ 4/5
TrustpilotWe did work from spaces for a day in…
We did work from spaces for a day in Sheffield. It was a great experience, easily commutable only few mins from the train station and also from the city centre with lots of options around to eat. Place was bright and pleasant to work with no disturbances. Small cafe was there to have some snacks and coffee while working. Overall a great experience.
Revati · 22 February 2024
★★★★★ 5/5
GoogleGood Spaces location
Christopher · 13 July 2026
Agent replied · 13 October 2026
Hi Christopher Pond, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
TrustpilotA very professional place to work
A very professional place to work. Great facilities and helpful staff
Adge · 15 May 2026
Agent replied · 5 June 2026
Hi Adge, many thanks for your kind review! We’re delighted to hear you’re enjoying the professional environment, great facilities, and support from the team. We hope to welcome you back again soon!
★★★★★ 1/5
TrustpilotNon-transparrent pricing
Non-transparrent pricing, hidden fees, bug-riddled app, unprofessional an untrained staff.Would recommend to stay away from Spaces, Regus, and IWG, they are all the same company and if you want an honest picture about what your experience will be like check out Trustpilot scores for Regus and IWG. It is very bad.Update:They are also trying to take this review down by contesting that this is a legitimate review.
Jonatan · 21 September 2024
Agent replied · 22 October 2024
Hello Jonatan,You’re visibly frustrated and we’re sorry it.Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com. If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details. Thank you again for taking the time to provide feedback. Best wishes, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
GoogleGreat place to work with excellent service
Geert · 13 June 2026
Agent replied · 13 October 2026
Hi Geert Brokking, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
TrustpilotThe area is very clean
The area is very clean, big, modern and spacious with great lighting that allows us to focus on our work. Christy has been very helpful and professional right from the start, with her great service and attentiveness helping our company work very smoothly and comfortably on a day to day basis. She caters to all our needs without any hesitation and always goes the extra mile to make our lives easier.
Ms · 2 August 2023
★★★★★ 5/5
TrustpilotSpaces Richmond is a great location
Spaces Richmond is a great location. The office is modern and spacious. Great environment to meet clients where there is a selection of meeting rooms to choose from. All mod-con facilities and the staff are friendly and helpful and the best of all - you can take your dog to work:)
Anna · 18 September 2024
★★★★★ 4/5
TrustpilotGreat and welcoming environment
Great and welcoming environment. Great host being Vika at Preston. Can be tricky to find parking but good public transport access.
William · 10 October 2026
★★★★★ 1/5
TrustpilotI was overcharged 12k
I was overcharged 12k and have spent close to 2 months trying to get credit back. Thus far, I have only received about 5k. I have contacted the help customer service online several times-but they havent resolved. The office manager, Elena, has been wonderful! However, the billing and accounting department has been unresponsive. Anything the customer service team could do to escalate would be appreciated.
M · 14 October 2024
Agent replied · 22 October 2024
Hi Mayte, I am sorry to hear of your dissatisfaction.Due to changes in your start date, we had to reissue invoices, which led to overpayments from previous transactions. While we processed refunds for these overpayments, some were unsuccessful due to conflicts with the chargebacks you initiated.A member of my team has been in touch to arrange the reprocessing of the overpayments.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
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