SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

Yikes-Their instability led to major disruption of my business

Yikes! In July, Spaces sent a notice on a Friday to tenants stating that due to ongoing issues with building management at their Gramercy location, Spaces tenants had one week to move to another Spaces location or to terminate our agreements. By midweek, though, they worked things out with the building, so we ended up not having to move. Yesterday (Monday, October 9, 2023), they sent a similar note, this time stating that we had to be out by this coming Friday by 5:00 p.m. As a sole proprietor, what would have happened if I were traveling this week and couldn't come in to pack my things? As it is, I only have 1 1/2 days available this week to come into the office to pack and remove my belongings. Due to the inconsideration they've twice shown their customers with incredibly stressful business disruptions, I've chosen to terminate my relationship with Spaces and will seek a different, more professional and stable partner for my office space.

Mark · 10 October 2023

★★★★★ 2/5

Trustpilot

Invoicing procedure is crab

Invoicing procedure is crabAs a small tennant we have two(?) accounts; I asked several times to integrate in one but that's not fixed untill now. Invoice is also very clutter

Jan · 24 November 2023

★★★★★ 2/5

Trustpilot

Billing dept is atrocious

Billing dept is atrocious, I’m not sure how a large company like IWG has so many issues - nearly every single month there was an issue, to the point we had to move out. On the positives, front desk team is always helpful and nice, and the facility is in a great location. However still not worth the unbelievable amount of hours and time my team has spent chasing your team to rectify simple billing issues. You have a serious problem.

Anonymous · 6 October 2023

★★★★★ 2/5

Google

Overpriced, unintuitive, horribly designed, and seemingly they think it’s okay to not have power supply around all working desks. I’m new to spaces, i only tried ones in Scotland and they are far better than this.

Ramy · 27 August 2025

★★★★★ 1/5

Trustpilot

Their leasing practices are fraud

They charged me thousands of dollars to renew a lease I've been trying to cancel for months.Regus claims they're not a leasing company and so somehow tenants rights laws do not apply to them.Their auto-renewal policies are a scam and they will take any opportunity they can to issue spurious charges to your bill.If you don't pay their fraudulent invoices that they send even after being told to terminate the agreement, they will libel you to credit agencies.Don't ever deal with this company.Edit: As you can see from their response, they try to hide behind a contract that violates consumer protection laws in my state.Contact your attorney general or country's consumer protection agency if Regus ever tries to take your money and don't do business with companies that have to be regulated into behaving decently.

Steven · 3 October 2023

★★★★★ 3/5

Trustpilot

Good but... (AMD Very Good, no but)

I like: where the offices are located, the fact they are modern, that have a restaurant and how effective and nice the people working at the Reception are.I think the kitchen that exists in some floors needs to be improved and that equipments like the microwave need to be changed more frequently. Also, the chairs provided are (exageratedly) bad and not in accordance with what you (in theory) offer.Amendment. September 22, 2023My complaints were promptly handled and resolved by both the Customer Service as well as by the local Front Desk Team so I’ll increase the rating to 5 star. A special thanks to the local Team (AG) for the care and effectiveness. BR

TMG · 22 September 2023

★★★★★ 3/5

Trustpilot

Billing and Invoicing Top, Subscription Management not so much

I assume this rating is for the online customer (service) area on spacesworks.com and not for the local Spaces Business I frequent.The customer account management web service is good. It has some nice features like invoice overview and billing address configuration. I use the spaces Android app regularly to manage my bookings.Unfortunately the spacesworks.com account area was missing one key feature that I was hoping to find when logging in: Upgrading my subscription (from a 5-days-a-month to an unlimited subscription). This feature is missing and therefore only 3 stars for this review. Sorry! (I know there is an option to cancel my subscription, but that is not helping anyone since it only cancels it by the end of the subscription).I would still rate my local Spaces Location 5 stars though!

Christoph · 18 September 2023

★★★★★ 1/5

Trustpilot

Will give 0 if I could

Will give 0 if I could. Same here, I registered a virtual office in Emeryville, CA with Regus and I called to cancel about 20 minutes later. I can’t reach the manager or point person. Front desk said they will pass the message. Then,I got charged with monthly fee and extra fee for mailbox which I never registered from spaces. I called the credit card company for disputing and got the money back.Today I got a letter from iwgplc stated they will do legal collection for all the service I never used. What a waste time!They refused to communicate and threaten customer. I agreed with the review! As soon as you put your information in, they just wanted to charge you and say you agreed… they never want to be reached to cancel any service.It is worst experience ever!9/7 Update: Spaces global customer service did contact me, and removed all invoice. I found that both Regus and Spaces are brands of IWG( international workplace group)

Liang · 8 September 2023

★★★★★ 5/5

Trustpilot

The return of Ryan to run and oversee…

The return of Ryan to run and oversee the EL Segundo spaces has made a difference, we would not have planned to stay with the prior site manger. He is open, kind, helpful, upfront and very very customer service orientated. The team is now what one would expect from an open concept office building. The front desk women Sandi and Juju make it a pleasure to come to work. Our only continued negative comment is the finance and company itself the lack of follow through on accounting hELP desk, incorrect billing, lack of transparency related to retainers/ deposits is truly awful and is a common enough issue many offices discuss it.Its time to make billing accurate, deposits, straightforward and non complex. We are still owed retainers for previous offices back and the hoops to get the money back is a significant time suck. The invoices sent have to be paid immediately or late fees so as a company you may want to practice your own protocols. Without Brandyn, Ryan and the team we would have found space elsewhere.

Sonia · 18 January 2022

★★★★★ 1/5

Trustpilot

I had an account issue which was spaces…

I had an account issue which was spaces fault. They said I needed to pay a fee which they had initially said would come off my account as a debit order. When queried they said I should disregard the emails as I had a debit order set up. My account was subsequently suspended and the only replies I received were from bots. I then received a notice that I would be handed over and blacklisted for not making payment I had been querying to pay for over a month.Treated like a criminal despite me trying to make the payment.

Robyn · 5 September 2023

★★★★★ 5/5

Trustpilot

Excellent cowork in a central location.

Rafael · 8 May 2026

★★★★★ 5/5

Trustpilot

Alll services are excellent

Alll services are excellent, just recommend!

Dalibor · 7 May 2026

★★★★★ 5/5

Trustpilot

Awesome spaces and great music!

This workspace is really great. It has a few different types of spaces, including shared desks, single desks, booths and closed rooms for phone calls. There is also a huge social area/ lunch space with cafe. The music is also fantastic

Nina · 19 November 2024

★★★★★ 1/5

Trustpilot

on 08/30/2023 I purchased a 1 month…

Update 08/23/2023Still have not recieved a refund and worse they tried to charge me again for the month of September. Luckily I had canceled the card on file or they would have scammed me out of another $325. You will regret giving any payment details to or signing up with this company for any service. It will be such a hassle to cancel or get any resolution.Original:on 07/30/2023 I purchased a 1 month coworking membership. I soon found out it was nothing like advertised so I proceeded to cancel. They would not refund me and worse they told me I needed to pay for another month. This company will try and scam you. I would not purchase any services from them. I have had to resort to disputing charges with my credit card company to get this resolved.

Josh · 23 August 2023

★★★★★ 1/5

Trustpilot

Pathetic..

Pathetic... Aweful. So unhygenic. [Arlington Business Park Theale]Not sure from where to start with.. I wonder what if they start to put the pictures of their shared kitchen instead of the paid cafeteria on their website... people are gonna run away.1. They don't have a microwave2. On an average not more than 10 spoons in kitchen3. The drinking glass have salt marks all over.4. Hardly any cups to make coffee..5. Printer never works6. So many time we had no soaps and issue roll in the toilets7. Noisy, very noisy, no sound proofing8. Emptying the dustbins can be missed several times.9. One word for reception is "arrogant". They will never solve any problems, just give excuses

Priyanka · 22 August 2023

★★★★★ 1/5

Trustpilot

Too expensive & Small Offices

Nice offices at central location but too small and too expensive. Kitchens are dirty and the staff does nothing to address that. Toilets are small, dirty and broken since months and the staff does nothing to fix it with priority. Accounting department is a scam. Tries to charge you 2 times and then does not respond to solve the problems. Always check your bills because they try to scam customers by taking money out of your account by putting false bills and then you have to fight for it. Sales person always blames someone else and don’t do anything to help customers. Reception staff is friendly and always very helpful.Update:Absolutely false reply from Spaces. I have proofs to demonstrate all the scam invoices that you have put in my account. Till today nothing has been solved. You own sales person has stated that these invoices are wrong. Check within you own company before commenting on here. Simple accounting mistakes are done by your own people. I have to waste my time to show how wrong your invoices are !!! Retainer are charged for new office. With retainer balance already paid for previous office since 3 years you are double charging me !!!I wish I could upload all the proofs of emails here.

JT · 22 August 2023

★★★★★ 5/5

Google

The staff are friendly and efficient and the food is great! Very chill environment and a perfect place to get some work done with no distractions.

Aaron · 16 November 2025

★★★★★ 3/5

Trustpilot

Mixed experience - maybe understaffed?

Likes:* Friendly staff, excellent location, reasonable ratesDislikes:* Power outlets start cycling between 4:30 pm and 5pm in the afternoon* All urinals have been disabled and covered with trash bags for weeks. Bathrooms seem to be an ongoing maintenance issue.* Janitor seems to have lost the key to put toilet paper rolls in the dispenser; just placed on top of toilet and often fall to ground.* Plants seem to be dead or dying throughout building* Outdoor furniture on patio "sticky" and needs a hosedown or wash* Dishes sit unattended in kitchen sinks for daysLocation is perfect, just seems like building is a little short-staffed. We could use some type of umbrella or shading on the roof.

A · 16 August 2023

★★★★★ 5/5

Trustpilot

Wish I had found this place sooner!

At first, I thought Spaces was too good to be true, but I'm so happy I called to book a tour. Everyone I've met from Spaces has been so lovely to work with. They really do help you, as a small business owner, with *everything* you need so you can focus on your work. They offer printers for you to use, kitchens on every floor, free mail delivery to your office, and free bike rentals. Plus, I found just the right office for me at a super economical price. Working at Spaces in Little Italy has been a dream come true!

Adriana · 17 November 2021

★★★★★ 1/5

Trustpilot

NOT WORTH THE HASSLE!

Scam alert! Endured a basic IKEA layout, dreadful customer support, shelled out for 24/7 access only to receive an incomplete key, leaving me locked out of my office for months. Front desk assistance arrived late, and amenities were lacking, unlike their competition which offers free refreshments and a more inviting environment at a lower cost. The worst part? An Automated Renewal Agreement that coerces customers into a pricier two-year renewal without consent, while you still have five months left on your current agreement. It's a rental scam! For office space, I'd recommend considering WeWork for a friendlier atmosphere, better amenities, security, and superior customer support at a comparable price to Spaces' basic offering.

Electric · 5 August 2023

★★★★★ 1/5

Trustpilot

Beautiful building, infuriating exit experience, beware

Update, May 8, 2026

CS · 8 May 2026

★★★★★ 1/5

Trustpilot

The worst office rental experience ever

Probably the worst office rental experience I have ever had. I rented a small office in Guildford and at the start things were going ok and the staff were nice and friendly. After a few months a whole host of issues started. I was billed incorrect amounts, which was resolved after about a month of chasing. Next my online account was locked in February of this year and despite chasing the staff at the centre and my account manager on over 20 occasions it was never resolved. This meant that invoices were inaccessible to me and late fees were applied all because of this company's inability to resolve the most basic of issues. I decided in the end that enough was enough and ended the contract with Spaces. Nothing has been resolved with regard to my online account still. To add insult to injury they have just given me another bill of £1400 to paint the office. A four-person office with one glass wall! These guys are crooks!!

Ash · 2 August 2023

★★★★★ 1/5

Trustpilot

Payment in Argentina doens´t work and they charge extra!

I had had above average previous experiences with Spaces, but when booking a meeting room in Buenos Aires, the payment method that I had previously used was not accepted and even though I reached out to Spaces/Regus to notify this, I started receiving very hostile emails from Regus and ended up having to pay a extra fee for the time it took them to generate an alternative payment method because their credit card charge from the app simply didn´t work like it had worked on previous ocasions with office spaces in other countries. Next time I´ll just go with WeWork even if it´s more expensive.

Sebastián · 1 August 2023

★★★★★ 1/5

Trustpilot

Awful corporate nightmare, but nice front desk staff.

Great front desk staff, clean space. Unfortunately their hands are tied by terrible corporate service that is unreachable and irresponsible with customers' private financial information. It took multiple phone calls, emails, letters to get them to even consider processing refund of retainer. They simply won't do it until you beg them. You will see from other reviews this is a common problem. UPDATE: (Despite the fact that I made this review anonymously, this company replied below with my name and other personal information. They did not respond even when I asked them directly if there was any problem with account information. They certainly weren't concerned about "names matching" when they withdrew rent and move out fees. Why did this problem magically appear after weeks of asking them where my retainer was? They claim it was about security, yet they asked me to send my bank account number to them over email. They don't seem to get the basics. Do not trust them with your personal/financial information. )

Anonymous · 31 July 2023