SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

Continued poor customer service

Continued poor customer service. Massively values sales and public perception over customer experience. Yesterday I wrote a review and this was the response they replied with because they didn't like that a bad review popped up: "Hi Matt,We’re very happy to heat that you’ve enjoyed using our services and had positive interactions with our local teams.Your other comments are confusing. You claim that you’ve tried to contact us to end your memberships but we have no records of any contact from you.Ending your agreement is easy: simply log into your online account (myspacesworks.com) and go through the Account > Product & Services > Membership section.We’re here to help but your comments are unjustified. My team are in contact with you now to discuss further.Wishing you a great day at work,Lorraine BruleGlobal Customer Service at Regus" They have NOT been contact with me to discuss. I have transcripts from every phone call I've had with their dreadful customer service phone line. Because I have to keep trying to reach out to resolve the issue without anyone doing anything other than "recieving a phone ticket feedback" and directing to the online process." Their process is fully online and I've tried to cancel every month for several months. I've tried emailing and calling multiple people in the organization. No one takes responsibility, and no one can give me the contact information of someone who can actually solve the issue. A clear example of a company that has become poorly structured and no longer prioritizes the customer experience.

Matt · 7 June 2023

★★★★★ 1/5

Trustpilot

WORSE EXPERIENCE IN MY LIFE. LEFT TRAUMATISED

GUYS, stay away, I repeat STAY AWAY from these incompetent THIEVES!I have never in my life, experienced anything like I have with these lot. I left after just 2 weeks, terminated my contract, 6 months later, I'm still waiting on my retainer back, all the while they continue to SPAM me with Invoices, when I terminated the contract months ago. I got a late payment invoice???? I HAVEN'T BEEN NEAR THE PLACE IN MONTHS! The contract was terminated on myRegus account 6 months ago, and they're still sending me invoices.I've spent the last 7 days, going back and forward via email (ONLY WAY THEY COMMUNICATE) WITH A LADY.... Thinking I was getting somewhere, only to get an email from A COMPLETELY different person, stating she would be happy to look into my enquiry? So the last 7 days emailing whoever that was, was in vein. They've just started the process again. JOKE! I'm not exaggerating when I say, my mental health has deteriorated massively since I left that Dump! Traumatised.So much so, YOU CAN KEEP MY £800. This bull aint worth it.AVOID GUYS......... AVOID!

Jason · 7 June 2023

★★★★★ 1/5

Trustpilot

The Sutton office in the UK is a complete disgrace!

The Sutton office in the UK is a complete and utter disgrace.The toilets are consistently a mess, and the utilities in the kitchen are in a disgusting state.The cleaners use office phones for international calls and run up a bill.The air conditioners do not work in any of the rooms.The so-called "staff" that manage the place are completely ignorant of the issues and avoid assisting with any issues.Nearly every company has left this space and there are only 2-3 companies left.AVOID AT ALL COSTS!!!!!

Zavrin · 7 June 2023

★★★★★ 1/5

Trustpilot

NOT WORTH IT

The staff at most locations are amazing and the design of the physical spaces are awesome. The internet is just okay. The sales process is engaging, quick, and helpful. AND they have a ton of locations in great places. AND IT"S NOT WORTH IT. The company customer service and integrity are HORRIBLE. Any time I've had an issue with trying to cancel a subscription it has ended up in me getting billed for additional months I didn't use after I had confirmed cancelling. THEN it would take multiple phone calls being passed around to multiple people to ever get any of those issues addressed. The poor customer service and billing errors and what I see to be manipulative and wrong business practices are NOT worth it. I would have rather paid more for a lower quality coworking space than have to spend the time cleaning up the hiccups from their poor customer experience.

Matt · 6 June 2023

★★★★★ 1/5

Trustpilot

No sound proof next to my office 224 as…

No sound proof next to my office 224 as I aways I hear security guards talking loudly next door office

Mbu · 17 December 2025

★★★★★ 1/5

Trustpilot

Dishonest company

Their salespeople were dishonest and misleading, hiding details about the agreement, refusing to answer questions in a straight manner, and tried to get me to sign to what would have effectively meant a much longer commitment than what I was asking for. Tried to sign me up for a coworking space instead of a lounge membership even though I was told I would not have a coworking desk and just access to Lounge. Makes zero sense and only proves that all the previous reviews are unfortunately true.

Diana · 3 June 2023

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM!

I had a highly disappointing experience recently when I attempted to sign up for an office space during a holiday. Despite making several attempts to reach out to their customer service, I was unable to connect with anyone. However, I decided to proceed and provide my card information, assuming everything would be sorted out. The following day, I requested to cancel the service as I had a change of plans, only to discover a rather questionable policy in place. It turns out that by signing up, I was obligated to pay for three months in advance, a detail that was never clearly communicated to me. Compounding my frustration, my card on file experienced difficulties with processing the payment on multiple occasions. Consequently, I was charged $535.00 for an office space that I never had the opportunity to utilize. I strongly advise avoiding any involvement with these individuals, as their practices appear deceptive and unscrupulous.STAY AWAY FROM THIS COMPANY!!!

Kris · 1 June 2023

★★★★★ 1/5

Trustpilot

I’m not a resistor of your office

I’m not a resistor of your office. But I’ve sow a disappointment sight today.Some people have drink in office at 8:00pm. I’ve think some customers were meeting with alcohol.Perhaps some one told me, one of them is a employee of spaces.I thought the one will be after work time. But I felt why the one drink in here.That behavior would be degrade your service.If you want of those evidence, I would give you a picture.I hope your service continues to be excellent.Best regards

Yoshinori · 26 May 2023

★★★★★ 1/5

Trustpilot

cannot recommend

They are just interested in talking you into a contract. When you realize the piece they gave you is wrong, they stick to their contract and you can’t do anything about it. I have signed up to meet other freelancers, but the space is full of offices for bigger companies so not only do I pay too much, the space does also not provide what they promised in their sales pitch. Stay away if you can.

C · 11 September 2023

★★★★★ 1/5

Trustpilot

Read your fine print!

My service renewed for another full 12 months JUST after i moved to a new city out of reach from their locations. Company will not end my second year-long term early (I even offered to pay for a few extra months in lieu of the full year) refusing to escalate me from their overseas "customer service" team which is just sending me identical messages over and over. Terrible company. Rent with WeWork or anyone else if you can.

LC · 14 July 2023

★★★★★ 5/5

Trustpilot

We had a flood in our regular office…

We had a flood in our regular office and we needed a spot to hold client and staff meetings. We found Spaces was a perfect fit for our staff, clients and our "office" personality. The manager and all of the people that we have dealt with during our brief stay have been wonderful and super helpful. While we were only displaced for a couple of months, it made us sad to leave...but have no doubt that if we need a space in the future...SPACES is where we will go, no questions asked!

John · 27 April 2021

★★★★★ 5/5

Google

I recommend Liverpool Street spaces highly. The front desk team were incredibly helpful and welcoming upon my arrival. Even though I only stayed for a short period of time, my stay was made easy and comfortable. They poor use spacious booths and is a great place to work. The coffee and food is amazing. Thank you all for making my stay so incredible.

Sophie · 10 June 2023

★★★★★ 3/5

Trustpilot

My location is amazing

My location is amazing. The team onsite are great too, but massively understaffed. Unfortunately, the billing side of the business is a disaster. So many billing mistakes, unexplained payments etc. The poor staff are constantly sorting out billing issues for tenants. Spaces have obviously cut their back office operations down to the bone and are frankly costing tenants and staff huge amounts of time.

Mark · 15 May 2024

★★★★★ 3/5

Trustpilot

Great staff, comfortable place to work.

I love the staff, gentle, nice and warm people.Location and office are great. Modern, comfortable with nice facilities.What can improve:- access should be easier. The phone bluetooth thing doesn't work- a working coffee machine would also be nice. There used to be, not replaced yet- in the small rooms to make private call, I would add a small table to put the laptop on in case the private call happens on Zoom.

Antonella · 21 November 2023

★★★★★ 5/5

Trustpilot

Excellent Work Environment

The time at spaces Luxembourg was a very Labor-intensive but fruitful time. The offices gave me at any time the tranquility I needed, and by times also some events to get to know more dedicated professionals. The staff of spaces was at any time excellent and attentive for any need. Fully recommend this place to work and to book meeting rooms.

Timo · 14 July 2023

★★★★★ 1/5

Trustpilot

Spaces forgot who the customers are

Spaces have clearly forgotten who the customer is. In the space of 6 months these were the problems we encountered renting a small office in the meatpacking district of NY:1. Lack of printing facility for many months - no urgency to resolve it.2. Broken coffee machine for 5+ weeks - no urgency and no comms to explain the ETA for fixing it. Just a post it note to tell everyone it was broken. 3. Internet periodically not working.4. A retention team who despite reaching out to us 3 months before our expiry and us giving a same day response never even gave the courtesy of a reply. 5. Multiple erroneous charges on the account. They claim we snuck back into the office to print documents after we moved out despite us having a new office with fully functioning printing (see point 1).6. After finally agreeing a renewal to a new office in the same building we were told that due to internal spaces bureaucracy, we’d have to wait a month. We then decided enough was enough.7. 3 months plus wait to get the deposit back. Then they sent the wrong amount back even though we told them in advance their system was showing the wrong amount.8. Despite repeated escalation to senior managers not one of them took action.As a scale up company it's incredibly hard to work with vendors like this who clearly view their customers as an inconvenience. They are enemies of innovation. As a founder would avoid Regus, Spaces and IWG at all costs. We moved to WeWork in SoHo. Experience could not be more different. The team here truly care and appreciate their customers.

Jonathan · 10 April 2023

★★★★★ 5/5

Trustpilot

Spaces Customer

My company has rented office space from Spaces for a number of years now.We are very happy with the office provided to us, it is clean, air-conditioned, comfortable at all times and suits our needs.The support for the reception staff is 99.9% at all times.Outside of Covid-19 there is lots of activity going on in Spaces provided by them to help businesses get to know one another, one can attend or not depending on your availability.It is a super place to work, I would highly recommend Spaces to any business.Well Done Spaces/Regus - you give 99.0%

Jean · 18 December 2020

★★★★★ 5/5

Trustpilot

By far the absolute best office space…

By far the absolute best office space Ive had. From the lobby and the private space to the front desk staff, it was perfect for my business. It helped me give the impression of a “big company” versus a small operation. The front desk team, Clarins and Jade, made my customers feel at home and represented my company well. They go above and beyond even when I know they don’t have to what they do. I work in the death care industry and customer service is a big part of my companies image. The team at playhouse Pasadena are the exactly the team I’d hire if ever I were to open my own store front, but at this point, this is working out perfectly well! Thank you Spaces Pasadena especially Jade and Clarins!!!

Lawrence · 17 December 2020

★★★★★ 1/5

Trustpilot

Awful, Complicated and Slow

I signed up for Spaces as I was looking for a co-working solution, and had the choice between Spaces or WeWork. I Wish I had chosen WeWork.I called to sign up, and was told that I would be charged pro rata for the first month, and then charged at the start of each month thereafter. This didn't happen. I was charged a month and a half up front, and when I tried to get a refund I was met with a flat no.I have friends who use WeWork, and wish I had joined them. Don't be fooled by the marketing, stay away from this company. We work hard as creative professionals and there are better options available

Sam · 14 March 2023

★★★★★ 3/5

Trustpilot

Technical Booking Issue

I have two memberships, and the tech team has not been able to fix my account so that I can book my 10-day package. This has been on-going for more than a month. I have to have the receptionist at our location book my office everytime, so it's not ready when I arrive. Very frustrating.

Dianne · 24 September 2024

★★★★★ 1/5

Trustpilot

Stay away from Spaces

Based on my experience, I would not recommend this office to anyone. The service team appears to be frequently changing and does not seem to care about anything. Additionally, the building lacks basic amenities such as communal areas, phone booths, reset areas, and kitchen service. Despite charging high prices, the value provided is poor. It seems like they are only interested in squeezing out as much money as possible from their clients.

S · 17 October 2023

★★★★★ 1/5

Trustpilot

An Absolute Shambles!

(Spaces Liverpool Street) This place is an absolute shambles. Mis-sold from the very first day by a salesperson whose first name starts with an A, took 3 months to actually get the furniture we asked for, had stains on the floor which we were charged for even though these were shown to Salesperson (A) on day 1 where we were told "not to worry" and then charged for these at the end of our contract. You're lucky if you can use Zoom due to the poor internet speed - took us over 20 emails and 6 months to get our speed to a reasonable place. The space itself is actually pretty filthy once you start to use the facilities such as showers and toilets when they aren't blocked. The bike storage is a disgrace its so dirty. We've moved to a WeWork around the corner and it is 1000x better, dont be fooled by the 5* reviews on here (for Spaces Liverpool Street), they are clearly fake and I wished we'd taken the advice on some of the reviews below - STAY AWAY FROM THIS OFFICE SPACE.

Antonio · 27 February 2023

★★★★★ 1/5

Trustpilot

Spaces Liverpool Street

Do not even bother, an orangutan could run a better establishment. Listed below are all the issues I found:. No microwave - you don't realize how much you need one until you don't have one. No free coffee - have to buy one if you want one, wouldn't be an issue if so many other offices offered it for free. Disgusting bike storage and alley - smells like pee and doors are always blocked by bins. Saw someone smoking crack by it once, the office was so rubbish I almost joined him. Meeting rooms cost hundreds of pounds to book - booked a meeting room once for a couple of hours, costed the company like £200, might as well have booked a night at the Savoy and had a chat in there. Staff didn't want to be there - I think someone needs to remind them they're being paid to help out. Anytime I asked for anything, I was treated like a fool for even considering wasting their time. It's not that they are rude, they just seem annoyed. Terrible Wifi - admittedly, asked for help and got it (big respect to the IT team) but regardless was still rubbish. How can an office in this day and age have poor wifi. I'll tell you why, so they can charge an arm and a leg for the wifi upgrade, absolute joke. Office Cleaners and bins- they do a decent job in the toilets and communal area but they just never empty the bins in our actual office. The only reason they probably don't is because we actually had to buy our own one. It's a plastic tub, how expensive can it be to have a bin placed in every office and provided us with one.Let me tell you a little story. Our company was hosting an event, so we decided to book two meeting rooms (walls could be taken down in between to make one big room). No idea how much it cost but if a room for 4 people for 2 hours costs nearly £200 then god knows how much this one costs. We turned up at the rooms about 15 mins before we had booked them. No one was using them so we thought we might as well go in and set up. That's when we were told we still had to wait 15 mins until our booking actually started. Ridiculous notion but not the end of the world. After 15 mins, we get in and have a couple of Spaces staff help us set up. I understand they didn't need to help and they may not have been having the best day at work but my god were they rude. Huffing and puffing, making comments and generally just being a bit off with us. But like I said, I don't know what their situation is, so not a major issue but another one none the less. Finally, our food arrived, to which we were informed we weren't allowed to have it. We're told, any food for an event must come through Spaces partner catering company, another way to fleece you of more money. They failed to tell us this when we booked and during anytime between booking and the event. All these things may seem minor but added up and taking into account other issues with the office, it left a really bad taste in the mouth. When you're already spending a fortune for the office, a fortune for the wifi, and a fortune for the meeting room, it's not out of this realm to expect Spaces to treat you a little nicer.To conclude, don't even bother with this office, just go to a WeWork instead. But if you're unable to do that, you're better off working in the bike storage alley I mentioned earlier.

Tom · 23 February 2023

★★★★★ 3/5

Trustpilot

It’s a good place, with poor quality

It’s a good place, with a excellent service but the acustic of the office it’s really bad, shared services as air conditioners are not easily access and the have not control about what kind of enterprise are receiving, for example, a racing simulator without use of headphones and plus a bad acustic, so I heard the cars clearly and I was 5 or 7 office from them. How I said the acustic isolation is poor

Nicolas · 24 July 2023