SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

UNFAIR & UNREASONABLE ACTION BY THE COMPANY

UNFAIR & UNREASONABLE ACTION TAKEN BY THE COMPANY WHERE WE NEED TO PAY A 20% PENALTY WHICH IS TOTALLY NOT THE FAULT OF OURS BUT THE FAULT OF THE COMPANY ACCOUNTING SYSTEM & THEIR POOR PROCESS OF HANDLING AND RESULTING WE ARE BEING PENALIZED FOR IT. AFTER WE WROTE IN TO APPEALED AND THEY STILL DARE TO SAY IT IS NOT THEIR FAULT. PROBLEM NOT PROPERLY HANDLED BY ALL PERSONNEL AND WE ARE BEING PENALIZED FOR IT. Case Ref ; C-10100214-W9S1 CRM:06430000710

Sam · 29 July 2023

★★★★★ 4/5

Trustpilot

PROFESSIONAL & SIMPLE

Dylan · 22 May 2026

★★★★★ 5/5

Trustpilot

So far so good

So far so good! I start next month. I don't usually leave reviews, but could not resist. I signed for a year. The experience, intelligence, and responsiveness of all those leading up to the signing were evident. Special call-out to Courtney H. who not only recognized my sarcasm, but trumped it. Resistance was futile.p.s. the process of trying to submit a review is horrendous

JR · 28 July 2023

★★★★★ 1/5

Trustpilot

Playing games with me

I signed up for a virtual office for my new business. They refused to give me the information I needed to apply for my certificate of occupancy that is needed for my business license. They stated that they only provide that information for physical office clients and that I would need to upgrade to get that information. The never disclosed this at the beginning and could not provide where in the contract or policy that is the case. I had to change to a different office company to get my business licensed and now they will not cancel my one year contract although they said it could be canceled at any time.

Kevin · 27 July 2023

★★★★★ 3/5

Trustpilot

In order to get you everything is easy…

In order to get you everything is easy and good words. Then they change the conditions and raise the prices without stopping. With the contract they require a deposit, but in spite of it they charge you almost 2 months in advance. With all this, if you are late in the payment they suspend the services (heating, cleaning, access) and they also apply a surcharge. In addition, for the administrators of the buildings they refer you to the corporate departments and they answer you from generic accounts without indicating the name of the person to whom to address you.It is clear that their business is financial and that they care little about the tenants.Their buildings and facilities are very good although some buildings are better maintained than others.

KL · 27 July 2023

★★★★★ 3/5

Trustpilot

Your guys are great

Your guys are great! The building is run down- the windows dont open and are broken/cant see out of some ( i own a window co and offered a deal and was told u wont consider it ) - the printers and wifi stink as well - esp the printers! You charge $$$$$ for it and it doesnt work or i went 5 months without it when someone didnt time deliver and exchange. You also need some vending machines for a candybar at least - everyone isnt coffee drinker. thx hope you take it to heart

Andy · 24 July 2023

★★★★★ 1/5

Trustpilot

Spaces and Regus - impossible to cancel

Spaces and Regus make it near impossible to cancel an account.Throughout the last two years, we have called and emailed, and attempted to use their own cancelling 'portal', about 50 times.Still, they send a different person with a different email address, or different phone operator from different divisions, to run you round in circles.What we have categorically done is provided evidence that we want the account closed. Yet they attempt to charge companies who are no longer clients and the whole process starts again.

Gerard · 19 July 2023

★★★★★ 1/5

Trustpilot

Spaces is illegally holding your deposit after you move out

As a former tenant - I strongly advise against it. We had a temporary office there for 6 months. The main problem was that they were illegally holding our deposit. It was given back exactly 75 days after moving out and after many messages from myself and our lawyers. According to the signed agreement, Spaces had up to 30 days to do so (and it was just 8.6k PLN = 2k USD!). In addition, watch out for various provisions in contracts and regulations, especially in longer contracts they can be very risky for tenants. Besides that, it might be an option for a short stay, although overpriced. Small, claustrophobic offices. The common spaces on the ground floor are nice, while those on the upper floors are hopelessly small and windowless. Not enough small rooms for calls or 1/1. The whole company is a corporate behemoth with lots of weird procedures, not all of which work. The front desk tries very hard and helps as much as it can, but often it can't do much. The salespeople will promise you everything, but not everything can be delivered. The back office apparently does not exist

Jan · 18 July 2023

★★★★★ 5/5

Trustpilot

High quality offices with very good service

The offices are high-quality and quiet, even with several sales staff. In addition, the chic community areas offer the possibility to make phone calls in phone boxes or work on additional desks outside the own office. The meeting rooms are well equipped. The service is very friendly and well organised. The location is top, with a direct metro connection. And finally the view of the Speicherstadt and Elbphilharmonie. Spaces Kallmorgen-Tower is a top address and an absolute recommendation.

Thomas · 19 January 2022

★★★★★ 5/5

Trustpilot

Everything was great

Everything was great, staff are nice and welcoming. Just one minor drawback, the air-conditioning has to be shared with the neighbouring tenant, and it is rather cold as they always switch it to the lowest possible temperature and it is not comfortable to stay at the office unit - gotta go and work at the common area instead (which is very nice)

Eric · 5 September 2023

★★★★★ 1/5

Trustpilot

I have been billed twice for my rental…

I have been billed twice for my rental in August with no explanation. There is no way of getting through to speak to anyone. I spotted the error 2 weeks or so after the double billing occurred. No complaints procedure listed.

Ravi · 7 September 2022

★★★★★ 5/5

Trustpilot

Everything is good thank you

Anna · 18 December 2025

★★★★★ 5/5

Trustpilot

Lots of table space

Lots of table space, bright and good location. Michaela went out her way to answer all my questions and really added to the welcoming environment.

Maria · 23 May 2025

★★★★★ 3/5

Trustpilot

No microwaves in an office space is a…

No microwaves in an office space is a rule we cannot get past

Nk · 23 February 2026

★★★★★ 5/5

Google

Lively and welcome working space! Amazing coffee and service from Noa’s cafe team, and props to Kayleigh for all the prompt support 🙏 …

Lewis · 15 November 2025

★★★★★ 5/5

Trustpilot

Anissa is awesome!

Anisa and her team have been great! Super helpful and we love our new office. The only thing I want to bring to your attention is ways you might be able to improve even more the client experience. I used WeWork pre-COVID and one of the things I loved was that they offered free coffee and tea, and fruit water. They supported local small businesses and this SPACES location happens to have a La Columbe in the same building. Why not get a deal and order coffee from them daily to include in the office? And tea isn't expensive at all. Just a thought. Also, I'd love if SPACES would host a networking event for the businesses using the space so I can get to know the other people and businesses I co-work with.

Sandi · 29 July 2021

★★★★★ 5/5

Trustpilot

Outstanding staff

Tatum and Amanda do an incredible job managing this Calabasas Spaces location. They are attentive, professional, courteous, and have a fine sense of humor. Most of all they care! It puts a smile on my face every time I walk in to see them here.

Charles · 20 February 2026

★★★★★ 1/5

Trustpilot

Billing is awful, co-working membership is not worth it

I have the co-working membership. The billing experience is awful and they nickel and dime you every chance they get.

Daniel · 20 December 2025

★★★★★ 3/5

Trustpilot

We are very happy with the…

We are very happy with the officemanager but...The response to technical malfunctions has been extremely disappointing. We've had malfunctioning floors for months now, and there doesn't seem to be any plan for repairs in sight. It's frustrating to have gas pipes replaced during office hours and then be told that we'd be better off working from home. It's truly unbelievable to receive such a suggestion, especially considering the extremely high cost of these offices.

Mike · 17 November 2023

★★★★★ 1/5

Trustpilot

Ongoing problems with Air con ignored

We have had ongoing issues with the aircon unit for over 6 months now and Spaces have done nothing to sort it out. The unit is pushing out freezing cold air; staff members are regularly calling in sick. we email the centre every day to turn the heating up; they respond to say that it is done but there is no change to the temperature. They have sent round an engineer who confirmed that the unit is faulty but advised that there is nothing he can do as the unit is connected to 6 other offices, so any changes to our unit will also affect these other offices. (in other words we have to sit in a freezing cold office, and there is nothing they can do about it). The unit was turned off but then turned back on 10 minutes later as they realised it also turned off the units in the 6 other offices. (Ridiculous!!)It is appalling that it has been 6 months and they still haven't found a solution despite daily complaints and requests. It seems like all they care about is obtaining rent money regardless of whether they are providing an adequate service or not.There have been countless other issues but for sure this is the most pressing concern as it is now become a health and safety concern; and as a small business owner this could be detrimental to our growth. We have now turned to legal support and this is the only option we have. I would definitely advise to avoid Spaces Sutton; they have made running our business more difficult that it has needed to be.

Matt · 12 June 2023

★★★★★ 1/5

Google

We have finally given up with Spaces. No issue with the offices, but it is just too cumbersome to manage the account or get any response from anyone other than a requet to "raise a ticket" which is then ignored for days or when finally answered, the wrong answer is given - my advice to them get off your stupid ticket system, PICK UP THE PHONE and talk to me. Ask at an office, the managers try to help but are neutered by their systems, so end up phoning someone to "raise a ticket". Worse still, our colleagues have had to each sign up individually and, despite numerous requests, Spaces have failed over out entire business relationship to provide a central billing / admin account that is remotely effective. So my company - an ideal customer with several memberships - is moving to an alternative shared space and it is entirely due to the incredibly frustrating and time-wasting support. What an own goal in a tough envirnment!

David · 12 June 2023

★★★★★ 1/5

Trustpilot

Do not use this service

Wow, I wish I had read these reviews before ever going there. I just needed a place to work on day, the guy at the desk said I could cancel anytime before the end of the month - but he signed me up accidentally for a 24 month contract! so when I went on to cancel it, it says it will not renew after 23 months!!! Emailed the Spaces staff who made the mistake, he put it through the help desk request saying HE made the mistake and that was not my intention. Now they're saying the only way I can get out of the contract is to sign a NEW contract, which doesn't make sense. Now it's June, but because they need 30 days notice, and bill at the beginning of each month, I will likely not be out of this until August at the earliest.Also! Tried to use it, because I'm paying for it, go in, they say my account doesn't exist! I'm so mad. And frustrated. And feel like I'm being scammed. ADVISE AGAINST

Kate · 8 June 2023

★★★★★ 1/5

Trustpilot

Continued poor customer service

Continued poor customer service. Massively values sales and public perception over customer experience. Yesterday I wrote a review and this was the response they replied with because they didn't like that a bad review popped up: "Hi Matt,We’re very happy to heat that you’ve enjoyed using our services and had positive interactions with our local teams.Your other comments are confusing. You claim that you’ve tried to contact us to end your memberships but we have no records of any contact from you.Ending your agreement is easy: simply log into your online account (myspacesworks.com) and go through the Account > Product & Services > Membership section.We’re here to help but your comments are unjustified. My team are in contact with you now to discuss further.Wishing you a great day at work,Lorraine BruleGlobal Customer Service at Regus" They have NOT been contact with me to discuss. I have transcripts from every phone call I've had with their dreadful customer service phone line. Because I have to keep trying to reach out to resolve the issue without anyone doing anything other than "recieving a phone ticket feedback" and directing to the online process." Their process is fully online and I've tried to cancel every month for several months. I've tried emailing and calling multiple people in the organization. No one takes responsibility, and no one can give me the contact information of someone who can actually solve the issue. A clear example of a company that has become poorly structured and no longer prioritizes the customer experience.

Matt · 7 June 2023

★★★★★ 1/5

Trustpilot

WORSE EXPERIENCE IN MY LIFE. LEFT TRAUMATISED

GUYS, stay away, I repeat STAY AWAY from these incompetent THIEVES!I have never in my life, experienced anything like I have with these lot. I left after just 2 weeks, terminated my contract, 6 months later, I'm still waiting on my retainer back, all the while they continue to SPAM me with Invoices, when I terminated the contract months ago. I got a late payment invoice???? I HAVEN'T BEEN NEAR THE PLACE IN MONTHS! The contract was terminated on myRegus account 6 months ago, and they're still sending me invoices.I've spent the last 7 days, going back and forward via email (ONLY WAY THEY COMMUNICATE) WITH A LADY.... Thinking I was getting somewhere, only to get an email from A COMPLETELY different person, stating she would be happy to look into my enquiry? So the last 7 days emailing whoever that was, was in vein. They've just started the process again. JOKE! I'm not exaggerating when I say, my mental health has deteriorated massively since I left that Dump! Traumatised.So much so, YOU CAN KEEP MY £800. This bull aint worth it.AVOID GUYS......... AVOID!

Jason · 7 June 2023