SAB Saint Andrews Bureau Ltd London reviews

Hi Mayte, I am sorry to hear of your dissatisfaction.Due to changes in your start date, we had to reissue invoices, which led to overpayments from previous transactions. While we processed refunds for these overpayments, some were unsuccessful due to conflicts with the chargebacks you initiated.A member of my team has been in touch to arrange the reprocessing of the overpayments.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces

Hi Tanya,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and I apologise if we did not provide the level of service that you expect and deserve from Spaces.The maintenance of our facilities is very important, and we can assure you of our highest standards. We are sorry if the facilities at the centres you have visited were not up to your expectations. We have immediately escalated this matter to the relevant teams for them to address it immediately. Since you have subscribed for a co-working membership, you can always use the nearest centres as an alternative.A signed agreement is a formal business commitment, and it should be ended online according to its notice period. The end date will be confirmed via email. The invoices will be billed till the end date.Please note that our membership agreements require payment cards to be registered under automated payment methods. We operate with the tightest of security processes and data protection, it is surprising that a payment may have been taken that you were not aware of. As we have confirmed with you, your payment card details were registered in our system to make payment which you have acknowledged as well. This matter is resolved now as confirmed to you by one of my team members who is in touch with you. Please contact them if you need any further assistance. Best regards,Lorraine BruleGlobal Customer Service at Spaces

Hi Byron, I’m sorry you remain disappointed.Let me assure you that your comments were most certainly escalated to the local team; you were provided with an update regarding these issues because of my contact with your local team lead.Whilst our CEO is very much involved in customer experiences and operations, we have a dedicated team who handle maintenance issues. I understand you’re frustrated but please understand that we’re working hard to get these issues resolved as quickly as possible.Your local team remain your point of contact and will keep you updated.Kind regards,Lorraine Brule Global Customer Service at Spaces

Hi Byron, I understand that you’re disappointed, and I’d like to help. At Spaces the maintenance of our facilities is very important and we can assure you of our highest standards. I have escalated your comments to the relevant teams and am making enquiries to put the matter right. You are also welcome to discuss these situations directly with your local Community Manager, who will be in touch. Should there be anything further I can assist you with, please do not hesitate to contact me at lorraine.brule@spacesworks.com Regards, Lorraine Brule Global Customer Service at Spaces

Hi Bhargav, thank you so much for your kind review. We’re delighted to hear the team has been helpful in resolving your queries quickly. We hope to welcome you again soon!

Hi, I’m sorry you felt the need to escalate this.I’ve tried to identify your account but to no avail.Without knowing who you are, I can’t comment specifically about your billing concerns but please understand that your monthly fees are charged a month in advance, and we ask that our office customers pay a refundable retainer at the start of the agreement.We also ask that all customers add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable. If you decide to add an automated payment method to your account (which you can easily do through your online account, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.If you would like further clarification, please feel free to me directly at lorraine.brule@spacesworks.com with your company details and I’ll be happy to help.Kind regards,Lorraine BruleGlobal Customer Service at Spaces

Hi, thank you so much for your thoughtful review. We’re delighted to hear you value the virtual and physical office spaces, and we truly appreciate your recommendations to clients across Germany, Poland, and Denmark. It’s wonderful to know they’re enjoying the services, and we look forward to continuing to support you all!

Hi Mandana, thanks for getting in touch, although I am sorry to hear of your dissatisfaction. I have immediately escalated your comments to the relevant teams and confirmed that they are in contact with you to resolve this matter. We apologise for any inconvenience caused.Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here. Thank you again for taking the time to provide feedback.Best, Lorraine BruleGlobal Customer Service at Spaces

Hi Artem, I’m sorry if you felt the need to escalate this.We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive a courtesy emailreminder. According to our history, you received this email on 10 December 2022 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services.This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MySpacesWorks.com). Once your agreement with us has been renewed, weconfirm it via email. You can check these emails in the Account > Documents section of your online account. I have asked a member of my team to contact you directly as, although your account was restricted in May due to an outstanding balance and may have been handed over to a third party collections company at the time, it is currently active so you should not be contacted. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Mohamed, many thanks for your kind review! We’re delighted you’re enjoying the clean, quiet environment and truly appreciate your recommendation. We hope to welcome you back again soon!

Hi Omer, We apologise for the delay with the resolution of the referral fee. I’m glad that this has now been resolved and should you need anything further please feel free to contact me directly at michelle.spire@spacesworks.com.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Omer, We apologise for the delay with the resolution of the referral fee. I’m glad that this has now been resolved and should you need anything further please feel free to contact me directly at michelle.spire@spacesworks.com.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Hassane, I’m sorry you felt the need to escalate this.We certainly do not agree with your comment on the ‘Spaces intentionally misled me about the terms’ as transparency is paramount to us and we always ensure that any queries are clarified before an agreement is signed.All our agreements can be ended provided they meet a specified notification period, and a month-to-month agreement requires no less than 1 month’s notice from the 1st day of any calendar month.You ended the agreement online on 11 September 2023 therefore it has been ended effective 31 October 2023 with 1 calendar month notice.We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. However, you have still not raised your retainer refund request online (myregus.com). After requesting your retainer through your online account, we expect a retainer refund to be processed 30 days after the end of your agreement or 30 days after the request (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.If I can assist you with anything else, please contact me directly at lorraine.brule@regus.com. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces

Hi Volkan,We sincerely apologise for your dissatisfaction.I would like to confirm that the initial payment you made via bank transfer has been allocated to your account now. You can check the status of the payment in the statement of account which is available in the ‘Accounts’ section of your online account (myspacesworks.com). Your centre team confirmed that the furniture you have ordered will be delivered to you on 07 November 2023.If you need further assistance in this matter, please respond to my team member who is in touch with you.Best regards,Lorraine BruleGlobal Customer Service at Spaces

Hi Richard Harlow, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.

Hi Solomon,I’m sorry if you felt the need to escalate this.We charge our customers according to the agreement they signed. We bill in advance and our invoices are made up of two different types of charges: Recurring charges like your monthly office fee, parking, signage… These are billed in advance.One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.All your invoices are available in your online account (Account section) and payable upon receipt by the 15th day of each month.If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you.We disagree with your statement “THEY HAVE CREATED SOME DEBT MOST OF WHICH WAS PENALTIES ON 5USD IN AMOUNTED 300USD WITHIN 2 MONTHS” because the late fees charged to your account are due to delayed payment of the invoices. These fees are valid and payable. You can review the invoice and payment dates on your statement of account, available in your online account (myspacesworks.com).Should you require further assistance, please respond to my team member who is in touch with you.Best regards,Michelle SpireAssistant Global Customer Service at Spaces

Hi Johnny, I understand that you’re disappointed, and I’m sorry to hear about this. The maintenance of our facilities is very important, and we can assure you of our highest standards.We do everything we can to put things right as soon as possible but issues such as this can take longer than we’d like due to engineer availability and the complexity of the repair that is required; I’m happy to hear that your situation has since been resolved.Your local team lead was informed of your situation and contacted you directly to assist and provided you with an alternative office space in the meantime.A member of my team has contacted you and you are also welcome to discuss these situations directly with your team lead whose contact details you have.Kind regards,Lorraine Brule Global Customer Service at Spaces

Hi Badr, many thanks for your kind review! We’re delighted to hear you found great value in the service, team, cleanliness, and location. We hope to welcome you back again soon!

Hi Patrick, many thanks for your kind review! We’re delighted you enjoyed the comfortable workspace, helpful team, and great location. We hope to welcome you back again soon!

Hi James, I am sorry to hear of your dissatisfaction.You booked a day office for 1 person on 21 August and were allocated a 1 person office. You were then joined by your assistant which exceeded the office occupation and you were relocated to a second office. Subsequently your wife also joined the group so another change of office was needed and the local team showed you around the centre to the available spaces. We understand your wife’s frustration when we were unable to give you the offices she wanted but they were actively being used by other customers and thus unavailable. The staff didn’t refuse to give you an additional card. For safety reasons, only one card is issued to our day office customers; the system will not allow additional ones so an exception was not possible. The staff were very patient and certainly not “actively unhelpful” which is an unfair accusation based on the time they spent with you. A member of my team has been in touch to answer any further questions. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Xander, thank you for sharing your concerns with us. We're so sorry to hear about your experience and the issues you've faced. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1687319-X5Y1. Thanks.