Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID, AVOID, AVOID. Charlatans, thieves, con artists
**Update 12/09/2024. - Still not received our deposit back after they had the cheek to ask for £400.00 to get the room 'back to way it was'. We have been requesting the return of the deposit since, no response, no number to call anyone. Thieves spring to mind. Quick enough at taking money from your bank account without authorisation but not so quick at returning your money. COURT ACTION is necessary now. Where to start with this review. Firstly I'd advise you to avoid using Spaces. You'll save yourself a lot of time, money and hassle going elsewhere. A company of complete liars and charlatans. Not received any of the 'perks' the sales rep advised. No free teas or coffees (be aware check your invoice as they will have charged you for this), no gym passes. You will not receive a signal in their Glasgow offices. They don't tell you there is an issue here. We had to find this out ourselves and from other users in the property. Through endless complaints we were told you can use wifi calling. Secondly the wifi you use is not secure and it tells you this when you log into it each morning. Not ideal when you are dealing with confidential data. Numerous complaints have been submitted, each time they basically accuse you of lying and that they're right. The so called 'Managers' are not pleasant, do not pick up the phone to you and the responses from them in their emails are shocking. Not just us that say this but others we have shown them to. They deduct monies from your account without authorisation, which is theft. Trying to get the monies back is like pulling teeth. Basically an awful service with unhelpful staff. The 2 gentleman in the Glasgow reception are lovely and do what they can to assist. The management, complaints dept and sales rep however definitely not so much. Over two floors in West Regent Street, it's not a well used space as most of the offices are empty and the tenants we have spoken to are experiencing the same as us and some also echo what I've just written. We have tried to reach a compromise with Spaces to end our agreement early due to the issues we have faced but, they just constantly reject this and refer to their terms of business and take no responsibility for the issues raised or the sub substandard service we've received. Notice handed in and new office sourced.It's poor they respond to a bad review within 24 hours but can't respond to complaint emails or don't answer your calls. *08/04/2024 response following update from Spaces. Appears gaslighting at its best. You call this deflecting and not listening. Issues have not been addressed as we're basically just told, put up or shut up. No compromise what so ever. Teas/coffees, gym passes etc if you read my comment these were 'perks' or 'lies' from your Sales rep. You appear to respond to bad reviews quicker than you do with your tenants complaints. Notice submitted and cannot wait to leave this building. I'll certainly warn others to avoid your service and the other bad reviews online about Spaces just reflect mine. I will not be amending my review as what I've stated is valid and you have done nothing to help or assist your tenants.
KP · 12 September 2024
Agent replied · 11 June 2024
Hi Kevin,I’m sorry for your dissatisfaction but I’m disappointed to see you post a review for issues which have already been addressed.I understand your main concerns are the invoicing and poor phone signal coverage at your location.As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. Since you said you didn’t want this service, it was credited and removed from your account. This billing concern is fixed.Your local team confirmed that they provided you with alternative options such as moving you to another office space, which they know has a good signal and a transfer to the nearest centre to resolve your issue.These options didn’t work out for you, so they suggested enabling Wi-Fi calls on your devices. You have confirmed the signal issue is resolved.With regards to payments, and as already confirmed to you, your card details were registered in our system to take payment for your invoices, which you authorised. A signed agreement is a formal, business commitment. We partner with our customers to help them run and grow their businesses, but we also have a business to run and cannot cancel an agreement earlier than its end date. You expressed some concerns, which we listened to and resolved. Should you need further help, please feel free to reply to the latest email from the member of my team who recently contacted you.Best regards,Michelle SpireAssistant Global Customer Service at Regus
★★★★★ 1/5
TrustpilotA company that doesn't care about its clients
After 5 years in Spaces in Brooklyn, we were all notified the office was shutting down and we had to be out in 2 weeks.Alternative space - at the same rent - was offered in the inferior nearby Regus office.Then, today, they suddenly shortened the notice to ONE WEEK.Yeah, their license agreement technically gives them the right to do this.However, who on earth treats clients like this?!Moreover, they knew that this building had been sold and they would have to close the office for at least 3 months.But, rather than give everyone advance warning, so they could make arrangements, they were hoping to spring it on us so we'd have little choice but to take them up on the offer to move - that way, they'd lose fewer tenants than if we had fair notice.Seriously, go find a local coworking office where you can talk with the owners, who care about you and their own reputation in the business world.
Jonathan · 10 September 2024
Agent replied · 22 October 2024
Hi Jonathan,We apologise for any inconvenience you’ve experienced following the closure of the Spaces Centre in Brooklyn, New York. A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion, we were unable to provide it, but I will make the relevant enquiries and take steps to prevent the situation from happening again. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Brooklyn, New York can help us locate an even better workplace for your needs. I have coordinated this with your centre who will contact you to discuss further on this matter.Kind regards,Lorraine Brule Global Customer Service at Spaces
★★★★★ 4/5
TrustpilotGood and the Bad
Note: I have a shared office space and I've used shared offices with different companies in different states for years now. Good: Front desk staff are professional and nice. The entire space is spacious and well organized. The Bad: However, you are charged for everything such as mail, printing, copies, etc... Amenities are minimal: drinking water is the water fountain. The shared office desk is very small; my home living room side table is bigger. Spaces is great if you are looking for a private office but not for a shared one.
Ahead · 19 October 2023
★★★★★ 5/5
GoogleVery professional and accommodating staff. A pleasure to work with.
Owen · 13 August 2026
Agent replied · 13 October 2026
Hi Owen Lowry, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
GoogleGreat escape from the busy streets, to go and get some work done and block out the noise of busy London, I had an issue with my laptop charger and one of the staff even lent me one so I could finish my work.
Jake · 16 November 2025
Agent replied · 16 April 2026
Hi Jake Alder, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 1/5
TrustpilotIncorrect statement of Account
Incorrect statement of Account. I have been requesting help from your team but to no avail. I wish this could be resolved already as soon as possible.
Accounts 15326777, 15063632 and 15063638.
Eleanor · 14 October 2026
★★★★★ 5/5
GoogleGreat staff and always a great service. Polite, helpful and willing to help you. 5 stars 💯 …
Tom · 13 June 2026
Agent replied · 13 October 2026
Hi Tom Lindsen, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
TrustpilotCassandra and Jorge are terrific
Cassandra and Jorge are terrific! Cassandra was especially helpful in getting us set up. Terrific follow up. Facilities are awesome!
Mike · 18 January 2026
★★★★★ 1/5
TrustpilotSPACES
SPACES, NY 401 Park Avenue South, NY 10010It has been a week since we were forced to move out of Spaces Midtown New York, and I have to say it has been the best week ever. We had forgotten what it feels like to work from an office where everything is in good functioning order - the kitchen and bathrooms are impeccably clean, with plenty of soap and hand towels for us to clean our hands, there is no garbage in sight, hallways/corridors are all clean, no issues with HVAC - the temperature is perfect!!, the WIFI is speedy.....We sacrificed so much in our productivity by trying to work at SPACES. The crew there though pleasant on the surface, were not able to change anything for the positive. We wasted so much of our precious time over the last several months. My team mates and I actually got sick due to the extreme hot and cold. For any future renters who are thinking of joining SPACES - PLEASE THINK CAREFULLY BEFORE YOU SIGN YOUR LEASE....And lastly, REGUS is holding our retainer as ransom. I wish there was an option for ZERO STAR, as that is what we would give Spaces for all the services they did not provide.
Aamir · 12 August 2024
Agent replied · 23 August 2024
Hi Aamir,I’m very sorry to hear of your disappointment.We can assure you that the bathrooms and hallways are not unclean. Our cleaning crew works nightly to minimize any disruption to customers. Additionally, we have increased the stocking of essentials in both the bathrooms and kitchens, which took effect this month. There will no longer be a shortage of paper and soap in these areas.In the past, we experienced some inconsistency with the Wi-Fi due to increased occupancy. However, we had technicians address the issue earlier this year, and it has been functioning perfectly for the last six months. As you haven't raised any concerns with us directly, I was surprised to see your online complaint about this.The airflow is inconsistent, and we currently lack a centralized system to control temperatures across different areas of the floor. For temperature modification, we contact an external company and changes are made as soon as possible but we are actively seeking solutions to enhance comfort for all our customers in this area.Regarding your retainer, as per the terms, your refund will be processed within 30 days after your agreement end date. As your agreement ends on 31 August 2024, I am not sure why you are stating that we are “holding our retainer as ransom” as it is not yet due.Your local team is already in touch with you to answer any further questions you may have.Kind regards,Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
Trustpilotprofessional and friendly environment.
Gellie · 12 September 2026
Agent replied · 25 September 2026
Hi Gellie, thank you so much for your kind review! We're delighted to hear you enjoy our professional and friendly working environment. We truly appreciate your feedback!
★★★★★ 5/5
TrustpilotI couldn't be happier with my office…
I couldn't be happier with my office space! From the moment I stepped in, I was impressed by the professionalism and attention to detail that went into creating this fantastic workspace.First and foremost, the location is ideal. It's situated in a vibrant and easily accessible area, making it convenient for both clients and employees. Parking is a breeze, and public transportation options are just a stone's throw away.The interior design is impeccable. The office space exudes a modern and sleek aesthetic that immediately sets the tone for productivity and creativity. The furniture is comfortable and stylish, providing an inviting and functional atmosphere. Natural light pours in through large windows, creating a pleasant and energizing work environment.What truly sets this office space apart is the amenities and services offered. The high-speed internet connection is reliable, ensuring that I can stay connected and productive at all times. The fully equipped kitchen and lounge area make it easy to take breaks and recharge throughout the day. The meeting rooms are spacious and well-equipped, making it effortless to host client meetings and collaborative sessions. The staff here is incredibly friendly and accommodating, always ready to assist with any request.One of my favorite features is the 24/7 access. It allows me to work on my own schedule, whether that's during traditional office hours or burning the midnight oil on a critical project. The security measures in place also give me peace of mind, knowing that my workspace and belongings are well-protected.Overall, I highly recommend this office space to anyone seeking a top-notch workspace. It has exceeded my expectations in every way, from its convenient location and stunning design to its exceptional amenities and friendly staff. If you're looking for a five-star office space, this is the place to be!
Switched · 14 September 2023
★★★★★ 1/5
TrustpilotI would give 0 stars if possible
Just wanted to say I agree with every 1 star review, and I would also give 0 stars if possible...The physical building and staff are nice but behind the scenes is a different story.My list of complaints is huge with Spaces/Regus/IWG. Each complaint being almost identical to all the ones you read here, including nefarious practice/money/poor service/contract problems/customer service etc, so there is no point me reiterating all of them, just assume they are all true...FIND AN ALTERNATIVE OFFICE SERVICE!
Edd · 9 August 2024
Agent replied · 23 August 2024
Hi,Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces.I would like to help resolve your concerns, but I am unable to contact you since you have posted anonymously.Please email me your account number and company details (as displayed on your invoice) at lorraine.brule@spacesworks.com so I can quickly assist you.Thank you,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 1/5
TrustpilotNOTHING functions in this space
NOTHING functions in this space. There are no cleaners, and the bathrooms are constantly unkempt, lacking basic necessities such as hand soap and paper towels. We have to email the reception to remind them of the shortage because no one takes care of it unless you complain. The kitchen is also consistently messy and unhygienic due to the lack of dish soap, hand soap, and paper towels. We've had some packages lost because apparently this particular location has two entrances and they are not always attended. Some delivery couriers would leave the packages at the fright entrance, and the space does not take responsibility for them. The printers are frequently out of order, and the WiFi is unreliable. The HVAC situation is also very unpredictable. One day the space is freezing and the next day it is boiling. Despite numerous emails to the management, no improvements have been made. Someone always answers your emails nicely, but absolutely NOTHING has changed. No concrete actions have been taken to address these issues for months and months, so how nice is that really. After months of complaints, there are still no cleaners, the bathrooms are still filthy, the printers are still broken. Huge garbage bags pile up daily with collection only happening once a week. We used to see piles and piles of garbage sitting in the kitchen area for days.I do not recommend this office to anyone.
Chris · 6 August 2024
Agent replied · 23 August 2024
Hi Chris, I’m very sorry to hear of your disappointment.We can assure you that the bathrooms are not “unkept”; our cleaning crew works nightly to minimize any disruption to customers. Additionally, we have increased the stocking of essentials in both the bathrooms and kitchens, which took effect this month. There will no longer be a shortage of paper towels and soap in these areas.Regarding your post, while we understand your concern, we cannot take responsibility for packages delivered to the wrong location. We have provided instructions to all customers on what to include on their shipment addresses to ensure proper delivery. We would suggest contacting the courier directly to check if you included these instructions and they are followed.There was a known issue with the software on the HP Printers which meant printing could only be done with a USB stick. This issue was resolved some time ago and customers were allowed to print for free during the period of difficulty. In the past, we experienced some inconsistency with the Wi-Fi due to increased occupancy at the centre. However, we had technicians address the issue earlier this year, and it has been functioning perfectly for the last six months. As you haven't raised any concerns with us directly, I was surprised to see your online complaint about this. The airflow from the air conditioner is inconsistent, and we currently lack a centralized system to control temperatures across different areas of the floor. For temperature modification, we contacted an external company, and changes will be made soon but we are actively seeking solutions to enhance comfort for all our customers in this area.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotI was one among the first few clients…
I was one among the first few clients to sign into Spaces in 2017. I liked the atmosphere cos it just suits somebody who is interested in serious Business. Facilities and services were outstanding. After the pandemic break , i have taken up the space again and ITS surprising , that its maintenance is one of a very high order while compared to other facilities in the city of chennai. Aircon is good. More space to move around and meet people. Calm and secured place for Business. Room for creativity , less noise pollution , services have still scope to improve but still good.Has the option of accessing global asset of Regus . Well kept. absolute plum of a place to work.
Immanuel · 8 September 2023
★★★★★ 1/5
TrustpilotThe office space I was in was extremely…
The office space I was in was extremely hot, it seemed like the AC was broken and had to move out of there because of how hot it was starting to get. They knew about this problem since an email went out weeks later, yet, still making pay my regular lease payment and a hidden fee of over $400 once I terminated the lease. I believe that to be very inconsiderate considering the fact that I had to move out of my office space and work back from home due to the broken AC and how hot the space was. I still have not seen my security deposit come in either, even though this was requested over a month ago. Worst experience and would not recommend this company to any of my friends or family.
Bryan · 2 August 2024
Agent replied · 23 August 2024
Hello Bryan,I understand that you’re disappointed, and I’d like to help. At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards. The regular maintenance of our facilities, in all Regus locations, as well as the welfare of all visitors, customers and staff members, are extremely important to us. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. My team are assisting you now with your retainer refund. We promise to process this within 30 days of your end date which was 31 July 2024 so the standard timeline as not passed. Also, there is a small pending balance which prevents us from processing your refund timely. We will clarify further for you directly.Thank you for your cooperation.Regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 1/5
Trustpilot1 star is generous
1 star is generous. We've been in a Spaces office for less than a year and it has been problem after problem. For approximately 3 months there was a dangerous metre-wide hole in the floor... the solution was to put a small table over it. One of the two lifts has been out of order for over 3 months and at one stage they were both out of order... I have no idea how the disabled members of the building were able to leave work that day - awful. And now the water has stopped and they haven't given us an ETA for when it will turn back on. It's an absolute joke - avoid at all costs!
Tom · 25 July 2024
Agent replied · 23 August 2024
Hello Tom,Please accept my apologies. Health and safety in all Regus locations, as well as the welfare of all visitors, customers and staff members, is of paramount importance to us. We are aware of the complaints that you’ve shared with us. The floor ventilation unit is being addressed along with the lift that is not currently operational (this is the responsibility of a third-party but we are chasing them).Your local team are in contact with you and updated you throughout. Thank you for your continued patience.Regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotHad an issue, staff on site is great and fixed everything as best they could.
I had a billing issue here but Mario was able to fix everything for me.This really is a great place to work. Just make sure you read the fine print on your agreement.
Jeffrey · 26 June 2024
Agent replied · 23 August 2024
Hi Jeffrey, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus
★★★★★ 1/5
TrustpilotLocation is good as are reception…
UPDATE: Well, well, well.... the plot doth thicken. The truth finally reveals itself after all the lies. Spaces are kicking out all of their tenants at CityPoint and forcing them to relocate hence why they wouldn't fix the air con. Despite me asking if this was the case a month ago and told absolutely not, it is. No parts were ever ordered and they had no intention to fix the air con as per the incorrect information in spaces responses. DO NOT EVER ENTER A CONTRACT WITH THESE PEOPLE. I'm looking forward to the response below. Original review: Middle management and above are non existent. As a result staff turnover is extremely high as the staff get fed up. Our air conditioning hasn't worked properly for over a year and they continue to fob us off. After a terrible meeting with the management team who couldn't have been more unhelpful and arrogant, rather than accepting they would fix the issue he wanted to move us across London. Unbelievable. Look elsewhere as there are many better options nearby as we will be when our contract is up. I’d me grateful if senior management contacted me directly. Happy to provide photo evidence of our office reaching over 33 degree in May and it’s not even summer yet. The latest response from management is hilarious. Either you’ve been lied to or you’re continuing the lie. No parts have been ordered, nothing. Show proof if so… Avoid these people at all costs.
Jonathan · 12 July 2024
Agent replied · 11 June 2024
Hi Jonathan,I’m so sorry for your dissatisfaction.At Spaces, the maintenance of our facilities is very important, and we can assure you of our highest standards.I coordinated this with your centre team, and they confirmed that repair work has already begun, but they do not have an estimated timeline for its completion since the ordered replacement part has not arrived yet.They also clarified that they have provided you with electric fans and offered to move you to alternative offices in the centre, but you have rejected the offer.Since this issue has been going on for some time now, they have offered you to move to the nearest centre but you have rejected it as well. I understand that a comfortable working environment is very important to your business, and due to that, I would like to request you to reconsider the offers given to you to resolve this issue positively.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotIncorrect Charges, Legal Threats, and Poor Dispute Handling
I recently took a co-working office with Spaces in Marlow and, unfortunately, my onboarding experience was disappointing.
Sanjiv · 2 June 2026
Agent replied · 5 June 2026
Hi Sanjiv,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Spaces
★★★★★ 5/5
GoogleBig space, great café (try the katsu) and great place to work from. Has a great team who can solve many problems. Printing facilities and great WiFi.
Roxanne · 16 March 2026
Agent replied · 16 April 2026
Hi Roxanne Boxwell, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
TrustpilotExceptional Experience at Spaces Tour & Taxis : A Five-Star Rating!
We are thrilled to share our outstanding review. From the moment we entered, we were greeted with exceptional service and a truly inspiring atmosphere. The professionalism and attentiveness of the staff were remarkable, and the attention to detail in design and amenities created a perfect environment for productivity and creativity. The range of facilities, high-speed internet, and well-equipped meeting rooms exceeded our expectations. We highly recommend Spaces Tour & Taxis to anyone seeking a top-tier workspace. Five stars all the way!
Smartiqa · 19 July 2023
★★★★★ 5/5
TrustpilotExcellent Support from the Reception Staff
Spaces shines in the coworking space industry with its clever and engaging reception staff. The reception team's brilliance matches their warmth and professionalism, setting a dynamic atmosphere.They offer modern workspaces, from open-plan desks and private offices to meeting rooms and quiet nooks. High-speed Wi-Fi, ergonomic furniture, and a well-stocked communal kitchen add to the member comfort. An all-inclusive, transparent pricing policy and access to numerous amenities enhance the experience. Regular networking events provide opportunities for members to connect and collaborate.Spaces is more than a coworking space; it's an intellectual hub fostering connections, conversations, and cleverness.
Makis · 17 July 2023
★★★★★ 5/5
TrustpilotSpaces is great
Spaces is great. Membership pricing makes sense. The space itself and bathrooms are always clean and tidy. I like that there is always light background music playing. Amenities offer everything I need, , coffee, water, and a fridge. I have an open-seating membership and I love that the little work booths offer privacy while still feeling like you're part of the overall mix of things.The front desk crew rotates often and I'm impressed with how great every individual has been, , Anthony, Courtney, Jocelyn, Nichelle, and Taylor have all done a great job here at 5th/Congress. Always extending genuinely friendly faces and it's much appreciated.
Julianna · 13 July 2023
★★★★★ 1/5
TrustpilotNo phone no way to cancel
I contracted with spaces for a virtual office. After two weeks I could not get the phone service to answer with my company name, despite numerous escalations by the staff. I then tried to cancel my contract. There is no way to do this on the account website. They put you through an escalation ticket process.Do not use them
Paul · 10 June 2022
Agent replied · 11 June 2024
Hi Paul,I apologise if you did not receive the high-quality service that we normally provide.We recognize that there were issues with your phone connection and I have spoken to the local team who are working on a solution. Someone from the local team will contact you shortly with more details. Best regards,Michelle SpireAssistant Global Customer Service at Spaces
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
