Trusted Agent profile · London
★★★★★
2,148 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,148 reviews on two platforms, including 233 Google reviews rated 3.7.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe center is good, but what makes this really stand out is the outstanding service from the front desk team. To say they go above and beyond is an understatement. Cannot recommend highly enough. And did I mention the free chocolate?...
Hi Faisal Sheikh, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
5/5
GoogleWe visit Spaces Liverpool Street Station weekly for our company meet up. We never have any issues. Always space for the 5 of us. A good choice of refreshments available and the staff are very friendly and helpful. Would highly recommend.
Hi Jessica Whalley, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
4/5
TrustpilotSpaces are good working areas and good…
Spaces are good working areas and good WiFi .. some me have cafes
Hi Pete, thank you so much for your kind review! We're delighted to hear you enjoy our workspaces and reliable Wi-Fi, as well as the café facilities available at some locations. We truly appreciate your feedback!
1/5
TrustpilotDon't go! They will suck you dry.....
Spaces was poor to fair in terms of the value we received (in the Plano, Texas SPACES). Mail wasn't always delivered. Issues took too long to resolve, etc. However when our contract was up we needed a "bridge" space for literally two weeks. We signed a contract, was there for two weeks (knowing we had to pay for a full month) and then handed over our keys. YET THEY ARE STILL BILLING US! They keep passing the buck around... Literally, how hard is it to just cancel a membership. Unbelieveable!
Hi Mike,We're sorry to hear about your experience. I've had the chance to review your account and can see that you were being billed automatic late fees after your termination because you had a past due balance. I'm going to have a senior team member reach out to you to go over your account. If you need anything else, you can email me at sandra.melody@spacesworks.com.Regards,Sandra MelodyHead of Customer Services
1/5
TrustpilotAn example of how things work
For a heads up, this is what cancelling looks like:1. There is no number to call. Try to find one! You can only "enquire" using their general form.2. They say you can easily cancel online in your account, but for many of us (read these comments or those from Regus) that is not true. My membership isn't even listed. Some others have it listed with unclickable "End Agreement" buttons.4. The agent that initially signed me up always deflects to go in person for help. The in-person staff were so far not able to help.5. I "enquired" to cancel using their general form, and was called immediately to book more rooms. When I said I wanted to cancel, the agent pretended to transfer me and hung up.6. Remain calm and keep trying. 7. I emailed Sandra Melody (the one here who replies to 1-star reviews), and really hope she can end my agreement.8. I received an email that said "be sure to use the new website" new.myregus.com to end my agreement. Same issue - my membership charges my credit card but is not listed. I sent them a screenshot, and again I really hope they can end my agreement.
Hi,We apologize that terminating your agreement wasn't available via your online account. I do see that a team member has gone in and terminated your agreement with the end date of May 31, 2021.I'm going to have a senior team member reach out to you to make sure everything else is squared away.If you need anything, you can always email me at sandra.melody@spacesworks.com.Regards,Sandra MelodyHead of Customer Services
5/5
TrustpilotThe SPACES office in Addison
The SPACES office in Addison, Texas is very fortunate to have top-notch team members like Laura Lopez and Lisa DeAngelo who help to make this an attractive place to do business. They are always welcoming to guests and have great communications with the businesses based here. The facility has great lighting and a very comfortable appearance. The only drawback to this facility is its location at the intersection of the Dallas North Tollway and Arapho Road. Traffic congestion is a problem. When Regus/SPACES management evaluates future locations for SPACES facilities, traffic issues should not be overlooked since these could greatly influence the financial success of a new location.
5/5
TrustpilotJessica and Katrina
On-site staff consistently goes above and beyond to help the businesses within those walls.
Hi Jamie, thank you so much for your wonderful review! We're delighted to hear Jessica, Katrina, and the on-site team consistently go above and beyond to support the businesses at the centre. We truly appreciate your kind words!
1/5
TrustpilotCenter Closed on Short Notice
Prior center closed and I was given less than 5 business days to move out or to another center, despite having over 1 year left on my agreement. I chose a new center and despite being told that move would be seamless and turnkey, I ended up having to pack up the office and unpack at the new location. That includes IT setup. Some boxes were delivered to the wrong location. I was asked reenter all of my payment data into a new system, despite no changes in payment terms. I did so, but Spaces has been having systems problems and has not been able to process payments and keeps sending me late payment notifications. Senior people at Spaces/Regus are not engaged and delegate to junior staff. I have been dealing with an employee who has been with the company less than 2 months. She is excellent, but constrained by corporate incompetence.
Hi Stephen,We apologize for any inconvenience you’ve experienced following the closure of the Regus center. A center closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion, we were unable to provide it, but I will make the relevant inquiries and take steps to prevent the situation from happening again. I'm sorry to hear that the move did not go as smoothly as possible. I'm going to have a senior member of my team reach out to you regarding the specifics of your account.Many thanks, Sandra Melody Head of Customer Services
4/5
GoogleGood. Not amazing. Spacious compared to other properties in the area. Clean. Friendly staff.
Hi Joe Kennedy, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
5/5
TrustpilotSPACES City Hall
A special shoutout to City Hall team, Juju and Adly, the amazing team managing the centre. Their professionalism, responsiveness, and warm hospitality have made a real difference in our day-to-day operations. Whether it's handling requests promptly or ensuring the space runs smoothly, they consistently go above and beyond.
1/5
TrustpilotAbsolutely terrible
EDIT - it was one month that I asked to be deducted as the pandemic hit, its a shared workspace and a locker that I was unable to access due to covid. You even charged me for the locker... don't tell me you have a business to run. Regus is a specialist in taking money, deposits, and hiding charges. To be clear it wasn't even an office space - I was just using the shared desk area. The impact to Regus would have been nothing, the impact to my business was huge. Ruthless and uncaring. Never use them if you can avoid it. Or at least go in knowing they will 100% try t rip you off at every opportunity. Absolutely terrible. Took me for as much cash as possible during Covid when I explained that I was a struggling small business and needed to cancel. I think they may be linked to Regus which would explain. OK office - horrific customer service and billing. Don't use them
Hello,We are deeply sorry to hear about your loss of revenue however, your offices have remained available and Regus cannot take responsibility for any business decisions you have had to take as a result.Please understand that we also have a business to run, with our own costs, and it’s not unreasonable to ask our customers to pay for services that we provide.Should you wish to discuss further, please contact me at sandra.melody@regus.com with your company reference number and review ID, BCN018T. Together we can look at the alternatives we have to help your business. Thank you, Sandra Melody Head of Customer Services
2/5
TrustpilotI would not recommend Spaces to any…
I would not recommend Spaces to any business owner small, medium, or large. The customer service is well below standard. You contract will be automatically renewed and you will not be notified. They will send correspondence to your account on Regus not to your email and when you call them on it they will say its your responsibility to cancel. Although this is partly true we are all going through challenging time during this pandemic and lose track of such policies. They would not even credit the late fees back to my account. I will be moving to a WeWorks office ASAP.
Hello,We're sorry to hear that our renewal process was not explained to you. We send out an email (sometimes more than one based on the type of agreement) to our customer's email address on file letting our customers know ahead of time about the renewal. We're unable to locate your account based on the information here but would like the opportunity to review your account with you. Can you please email me at sandra.melody@spacesworks.com and provide me with your account number and company name?I look forward to speaking with you. Sandra MelodyHead of Customer Services
1/5
TrustpilotWorst website and IT for CX
Worst website and IT for customer service. Staff are so nice in the Spaces offices, but the website and IT are soooooo poor. Had my account reset and now have to enter all of my company's details again. When I tried to contact the Community, and filled out the form, it says, "Something went wrong". Very bad CX.
Hi, I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Spaces.We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their accounts with us on the go. Our sincere apologies for any inconvenience caused.I’d love to further help you, but you’ve posted anonymously, which stops me from being able to contact you. Please can you email me at lorraine.brule@spacesworks.com with more details, such as your company name and/or account number? This information is available on your invoices.Best, Lorraine Brule Global Customer Service at Spaces
1/5
GoogleBadly serviced, always things not working, reception staff pretty useless. Pleased to have finally left and now working at a location that's professionally managed with helpful staff (and things actually work!)
Hi Ben H. We’re sorry to hear of your dissatisfaction. Please log a ticket through the Help section of your online account so we can assist. Thank you.
5/5
TrustpilotGreat location
Great location, fabulous staff led by Doville and great service.
Hi, thank you so much for your wonderful review! We're delighted to hear you appreciate our great location, excellent service, and fantastic team led by Doville. We truly appreciate your kind words and will be sure to share them with the team!
5/5
TrustpilotMost helpful staff
The attitude and assistance from the staff were outstanding
Hi Jacobus, thank you so much for your wonderful review! We're delighted to hear our team provided such outstanding assistance and a positive experience. We truly appreciate your kind words!
1/5
TrustpilotCovid-19 case confirmed positive at…
Covid-19 case confirmed positive at Spaces London Victoria centre (IWG group)there was a Covid-19 case Confirmed positive on 20 Oct 2020 at Spaces Victoria centre , the person who infected the Coronavirus was setting in the reception area, there is indoor public area and nobody was wearing face masks, I understand that people do need work but please wear face masks in a indoor public area, as we need use the public area as well and we have paid for . and the government policy clearly states that wear a face covering: on public transport and in many indoor spaces, you must wear a face covering by law, unless you are exempt, IWG group, Spaces, please follow the law to get all people to wear face mask and ask all recitalist to stay home for self-isolation.in addition, all the people who were sitting in the reception area yesterday should not come to the centre within 14 days and they need to stay home for self -isolation.
Hi David,Please be assured that our primary concern is the health and wellbeing of our customers and employees. We remain fully committed to making your work environment as safe as possible. Our teams are armed with all the support they need to provide a safe working environment, whilst working with local authorities and following local guidance at all times.We will continue to monitor this situation as a priority, but should you wish to engage further please do speak to your local Community team who are your key contacts here. I have arranged for them to make contact with you again to offer more clarity. You will hear from them soon.Thank you for your cooperation. We wish you and your family good health in the months ahead.Warmly, Sandra Melody Head of Customer Services
1/5
GoogleWe have been with Regus/Spaces for 5 years, to be fair the staff at reception are friendly and helpful. A woman walked into co-working and started screaming and shouting, saying we were sitting on the wrong desk while the whole office space was empty on a Friday! I later learned she is a "senior" manager. Her manners are shocking, I was wondering why so many firms moved out this year until i checked google review🤣. Clearly, she has no management skills, her behaviours are inviting firms to look for better alternatives! We have provisionally booked several day offices in the building for 2025, now looking at alternatives with other providers. Over the years, there are broken toilets, broken lifts, and a giant bike stored in co-working for nearly a year ...you name it...I don't recall anyone shouting at the staff at Spaces.
Hello K K, thank you for sharing your experience with us and we're sorry to hear about the issues you've encountered. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.
1/5
TrustpilotTerrible, Terrible Company
When initially looking for an office space, the sales representative told us that all the construction would be completed by February 1st when we moved in.We were out of town until the 3rd of February, so we were finally able to come in and see our office after that. Upon arrival we noticed that all the construction space looked exactly the same as it did the month prior when we toured the location. It appeared that no work had been done, and the entire first floor of the site was still a construction zone. Furthermore, there were several marks on the wall of our office, which seemed super strange for something that was supposed to be brand new. When I asked the manager if we would get charged for this upon move out, she said all the offices get charged a cleaning fee anyway. It was pretty clear that no one cared about any of the office spaces. When we initially toured the location, the sales rep told us that every single office was sold out except for one. When we arrived in early February, I only saw one other person in an office there (probably because there was still construction going on). When talking to the office manager, they seemed confused as to why people were paying for offices and not using them. If you were to go and actually see how this location looked, the answer is pretty obvious. All in all, the entire location was dirty, loud, and a very sad place to get any work done. As soon as we took one look at the place, we did not come back. When inquiring about cancelling, I was informed that I would have to pay for the current month and the following month. I understand that a 30 day notice is required to cancel, but was hoping for a little more flexibility. When emailing the manager to request a refund, I got a reply simply saying "we don't give refunds." Considering I never used the office space and was not able to come in on the very first day of the lease, I would have appreciated a little more help.When contacting the company to share my experience, I just got a canned response from their service team (probably outsourced overseas). All in all, this entire business is super shady and I would suggest taking your business to other workspaces in the Sacramento area.UPDATE for 7/10 2020: I thought this nightmare would be over after I paid the invoices that shouldn't even have been given to me to begin with. Four months later, Spaces is sending me another invoice along with a late fee. I've tried reaching out to customer service via email and calling several times with no answer.
Hi Winston,We’re very disappointed to hear about the issues you’ve encountered since signing up with Spaces. We do know that when it comes time to update or renovate our spaces, that this can cause some inconveniences for our customers and their businesses. During renovations or projects we always work with our customers to provide and ensure accommodations are made so their businesses are least impacted and can maintain normal operations.Due to the specifics of your account and concerns, I’m going to have a senior team member review your account and reach out to you to address your concerns. If you need anything else before then, please reach out to me at Sandra.melody@spacesworks.com.Best,Sandra MelodyHead of Customer Service
5/5
TrustpilotStaff are helpful and run the centre…
Staff are helpful and run the centre well
Hi, thank you so much for your kind review! We're delighted to hear you appreciate our helpful team and the way they manage the centre. We truly appreciate your feedback!
1/5
TrustpilotAvoid
I chose to disregard the bad reviews on here when I signed up for a Spaces Global Coworking membership in January. My mistake. They're one of the few companies with a global presence, which met my needs (I travel a lot).I visited London, Brighton, Barcelona, Sydney and Melbourne. Generally, the staff are friendly, and the spaces are all fairly similar and of good quality. I would have considered myself pretty happy with their service.Some of the locations are busier than others, the internet is usually pretty good.Unfortunately, I had the poor timing of signing a 1 yr contract right before a global pandemic. Despite the fact that everyone has been in lockdown and encouraged not to leave the house Spaces has been impossible to deal with.They've been impossible to pin down on suspending the membership while the lockdowns are on. When I finally did get something, they've got "generous" offers of 2 months of "relief" for 6 months of contract extension.So no, I don't think I will be continuing with Spaces. I've cancelled my membership and they can forget me ever dealing with them as a company again. Yes, they'll get another several thousand out of me, but HOW much will they lose with all the people I will tell.Update: Suspending the membership for 2 months costs 6 months of extra commitment is not a subsidy. Worse still it was at a time when we were not supposed to be going out, so you're claiming benefit to the customer that just doesn't exist.The support responses with form letters saying "many customers just like you have been happy to use [the offers]" is quite unlikely to be true. Form letters only get created when the opposite is true. Given that I've received that exact sentence more than once tells me everything I need to know.For the record, I have emailed directly and have not received a response. I get that that line is just from the textbook of blunting negative feedback.Also worth mentioning, if you do want to use the coworking space in the UK now you'll need to wear a mask for the whole time.
Hi Luke,We really want to help our customers and I am sorry if you’re unhappy with our offer. Reducing your monthly commitment is in effect a subsidy from our business to yours, something which we are proud to offer. Please understand that we also have our costs, and we’re all helping each other here. We want to provide the maximum benefit per customer whilst also ensuring the sustainability of our own business, so that we will be here to support you in our normal capacity as we come out of this crisis.I understand that you have decided not to take any of our offers and that is absolutely your right. In this case, your agreement will continue in its current form, without any alteration. I appreciate how times may be hard for your business and encourage you to contact your helpdesk or me directly at Sandra.melody@regus.com to discuss further the situation. Thank you.Sandra MelodyHead of Regus Customer Service team
5/5
TrustpilotThe staff is always willing to help and…
The staff is always willing to help and go the extra mile with a smile on their faces. facilities are always clean and wonderful environment to work in.
Hi Pierre, thank you so much for your kind review. We’re delighted to hear the team’s willingness to help and positive attitude make such a difference to your experience. We’re also pleased you’re enjoying the clean facilities and wonderful environment to work in!
1/5
Google-Mice run amok in the office -Toilets are never clean and are often out of loo roll -Drinking water filter tap does not filter out the limescale chunklets -2 of the 3 lifts have nearly been constantly out of action for the past year, meaning long waits to get to your office in the morning. -Colleague got violently sick from eating the sandwiches in the café downstairs -Often a lack of drinking water glasses available -Building poorly maintained with instances including a biohazard sewage leak causing a mass evacuation.
Hi Matthew Tovey, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1638783-F7V3. Thanks.
5/5
GoogleI had a lovely time at liverpool spaces the best co working space in london they have an amazing on site cafe “noas” which is a amazing place to eat and socialise, with friendly staff and delicious food. huge shoutout to kayleigh turner she made my stay a great one
Hi Ruby, thank you for your wonderful review! We’re so pleased to hear your kind words about Kayleigh and that you enjoyed the friendly atmosphere. We’re delighted you’ve had such a great experience and hope to welcome you again soon!
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Tell us what you need and we'll put you in touch. SAB Saint Andrews Bureau Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
