5/5
TrustpilotAvailability and access to my Space…
Availability and access to my Space 24/7 is so necessary to work with my schedule. Being able to have packages shipped to that address is a BIG bonus for me. Staff - amazing!!!
Trusted Agent profile · London
SAB Saint Andrews Bureau Ltd London reviews
★★★★★
2,160 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 233 Google reviews rated 3.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotThe buying experience was great and…
The buying experience was great and easy to process. The only challenge was the systems adds services into the account (chargeable) that have not been requested on account setup, which is frustrating as have to get them removed after start of the contract.
5/5
TrustpilotSpaces is modern and innovative…
Spaces is modern and innovative co-working space. We really appreciate the flexibility of the services and stuff.
5/5
TrustpilotSPACES IRVINE AT THE QUAD is COOL.
SPACES IRVINE AT THE QUAD is COOL.This location is great with easy access to the freeway and FREE PARKING. The team members are phenomenal. They are always smiling with positive energy. Thank you for that. It has a great cafe with fresh coffee, tea, sandwiches and salads. There are many desks and places to work. It is wide and airy. Great music playing as well. I highly recommend it. Thanks SPACES!
5/5
Trustpilotthe building is very secure
the building is very secure, plenty of security, yet easy to access. the staff there are so friendly and welcoming, going out of their way to show us to the room we booked and made us feel welcome. the rooms we hired were tidy, professional and as advertised. good value.
5/5
TrustpilotThe receptionists are helpful
The receptionists are helpful, welcoming, and always a pleasant experience to speak with.They are also highly skilled for the job they do.Thank you for treating Deborah and Penny well, they deserve to be treated well just like they do to all the business customers in the Chapel Hill, North Carolina Spaces building.
5/5
TrustpilotMeeting Room
Everything was great.
5/5
TrustpilotSpaces is Aces
This our second stint with Spaces.Everyone at our company thoroughly enjoys the experience. The staff is phenomenal and the facility is always clean and bright. It's a perfect working environment for our team. The best feature these days is the outside workspace. And the ability to work in a comfortable space around the country (and internationally) is something we are looking forward to as the world gets back to normal.
5/5
TrustpilotThe Guildford Office is fantastic
The Guildford Office is fantastic. The team are amazing Barbara and Jess always there to help. Fantastic service, very professional and friendly.
5/5
TrustpilotSPACES is a great co-working space
SPACES is a great co-working space. Especially when needing to get out of the house, and work in a friendly environment. Love the location and people in the Perth shared office.
3/5
GoogleThe kitchen facilities isn't good. No microwave but have a pool table. A bit weird for me..
Agent replied · 11 June 2024
Hi Felicia, thanks for taking the time to leave us a review. We're sorry to hear this and have shared your feedback internally. Thanks.
5/5
TrustpilotGreat experience
Great experience. Nice office - we don't need to care about it. It just works. :)Great support staff on reception, very helpful and pleasant.Great location - in the center with many opportunities for lunch or dinner, shopping. Garden as a part of building, large park nearby.
5/5
TrustpilotPerfect By All Accounts
From the room, to the ladies managing the office space, to the pricing, everything was perfect. I will always utilize them in the future and will also recommend them to anyone with the need for a short-term office space. A+ all the way around.
2/5
TrustpilotI have already given feedback on the…
I have already given feedback on the recent ticket I raised and my dissatisfaction with its handling.
Agent replied · 11 June 2024
Hi Frosso, thanks for getting in touch, although I am sorry to hear of your dissatisfaction. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us.We are pleased to confirm that your concern has since been resolved as per the details shared with you via email. If I can assist you with anything else, please contact me directly at lorraine.brule@spacesworks.com.We appreciate your business. Best, Lorraine Brule Global Customer Service at Spaces
2/5
TrustpilotGreat Centres, poor staff in West London
Experience at Hammersmith, Chiswick and Ealing terrible, rude staff. The other sites in London much better and great centres to work. We eventually moved to the nearby co-working space after repeated issues with one of the centre managers
Agent replied · 11 June 2024
Hello Ian,thank you for bringing this to our attention. At Spaces, are committed to the highest standards of integrity, honesty, openness, and professionalism in all our activities.I sincerely apologise for any inconvenience caused and would like to ask the line manager of your Spaces location to investigate this as a priority but without you identifying yourself, we are unable to better understand the exact reasons for your concerns.To enable us to investigate, can you please email me at sandra.melody@regus.com, confirming your company details with your unique reference, BCN0289?Once further information is received, I shall immediately ensure your concerns raised are addressed as a priority.Thank you for your follow up.Sandra MelodyHead of Customer Services
4/5
TrustpilotGood people, bad systems
Your people are nice and efficient. Your systems are poor. I got threatened by legal action when the mistake was solely yours. And it took you several weeks to solve the check-in issue with the app.
3/5
TrustpilotWhile the staff have been excellent…
While the staff have been excellent with their service and support. Its been difficult to access steady internet service, until we upgraded our own system to finally get good internet. Overall, I would recommend others to Spaces without reservation.
1/5
Trustpilotchanging contract terms
changing contract terms midways towards smaller company which has not the funds or the time to fight back
Agent replied · 11 June 2024
Hi Gideon,I’m sorry for your dissatisfaction and would like to help. I understand you are willing to downsize. You are committed to your current agreement, which will expire on 30 April 2024. At that point, you have complete flexibility to resize your product requirements. You are welcome to start the conversation with your centre team who is in touch with you regarding this matter. These changes will take effect upon renewal. Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myregus.com. Should there be anything further I can assist you with, please do not hesitate to contact me directly at lorraine.brule@spacesworks.com. All the best, Lorraine Brule Global Customer Service at Spaces
4/5
TrustpilotClean, spacious and relaxing
I like how everything is clean and how the atmosphere is relaxing. The lighting is great too. I like the good coffee available. is there any reason why theres not a microwave? Would it help if there was a self checkin for spacious because sometimes reception is busy etc.
1/5
TrustpilotWORST EXPERIENCE IN THE HISTORY OF EVER
Only giving it one star cause ?I can't give 0. Spaces Hell's Kitchen, NYC. WORST costumer service I've ever got. Lied all along the way about the services. From hours of operations, to pricing, to membership to even having a barista on premises. By the number of one starts here, I'm surprised this company is still in business. Perhaps a class action by everyone here will change their method of behavior and practice.
5/5
TrustpilotIssues were response with care and it is great
Most of the issues were discussed and solution were given. Despite some issues does not come back with an agreeable solution, but I can clearly see their effort to make things better.Hope SPACES choose to review their policy and make it more appealling for the tenant in the near future.
5/5
TrustpilotI have always found the Spaces offices…
I have always found the Spaces offices in Moorgate a pleasure to work in. They're clean, accessible have a good mobile phone signal and there is always plenty of space
3/5
TrustpilotFriendly staff buy very poor mobile…
Friendly staff buy very poor mobile phone coverage
Agent replied · 11 June 2024
Hi Rick,I’m very sorry to hear of your disappointment. Although phone signal cannot be controlled by us, my team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Thanks again for your comments, which help us improve. We appreciate your business. Best,Lorraine Brule Global Customer Service at Regus
5/5
TrustpilotGreat work environment
The atmosphere is very conducive to productivity. It's actually the best work environment I have had in nearly 40 years of working. Maureen and Nick are great. My only complaint is that I wish there were ergonomic chairs. The furniture looks great, but isn't ideal for sitting all day.
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