Trusted Agent profile · London
★★★★★
2,160 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 233 Google reviews rated 3.7. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFront Warriors
The wonderful help I constantly got from the two ladies at reception, (Flo and Gwen) goes beyond that of an employee doing his/her duties according to their position, they go above and beyond. Amazing human beings! That's who you put at your front.
5/5
TrustpilotDona
Dona, is an absolute star. I really appreciate her help and assistance. I had issues booking online for a very last minute client meeting. She helped me book the meeting room. It’s worth mentioning that Dona has helped me many other times. I’m very satisfied with the service and experience.
5/5
TrustpilotThe staff at this location for Spaces…
The staff at this location for Spaces are professional, kind and willing to be friendly rather than just be employees.The are very appreciated by all the interactions I have witnessed and continually go above and beyond in all situations.
5/5
TrustpilotI can talk to them frankly
I can talk to them frankly, and if I have any problems, they are always there to listen to my concerns and solve them right away.
5/5
TrustpilotBest Coworking in BCN
I've been coming here for the past 5 years, and the experience and attention is always the best. The space and offices are so clean, so quiet, so beautiful that deserves to be considered one of the best coworking's in Barcelona / Spain. Always a pleassure coming here.
2/5
TrustpilotOxford st mappin house london
Oxford st mappin houseDirtyAmateur zoom rooms with books balanced on tablesToilets falling apartFriendly staff.
Hi Jack, I’m sorry you felt the need to escalate this.You have been in regular contact with your centre manager regarding upgrading your co-working desks to an office space and at no point during these negotiations have you raised any of these points.Your centre manager was very surprised to read your review and will happily address your concerns in your next meeting.Kind regards, Lorraine BruleGlobal Customer Service at Spaces
3/5
TrustpilotAfter office hours, two main doors to private offices still are free for public access.
Private Office Room security concern, as the two main doors are always kept open for public access.
Hi Ivan,Thanks for getting in touch.The safety of our locations, customers and staff members is of paramount importance to us. I have escalated your concern to your centre management team who will investigate and send feedback shortly. They will be in touch to discuss the situation further. Should you have any other information to share, please feel free to email me directly at lorraine.brule@spacesworks.com. Kind regards,Lorraine BruleGlobal Customer Service at Spaces
4/5
TrustpilotGreat support staff and the facility is…
Great support staff and the facility is clean. Spaces is perfect for our needs.
1/5
TrustpilotI don’t have a single good thing to say…
I don’t have a single good thing to say about this business.Their locations are crowded and unsanitary. Their contracts are draconian and their billing practices are unethical. If you are considering coworking, avoid this business at all cost.
Hi Phil,While everyone is entitled to their own opinion, we don't agree with your statements. Spaces is a legal and ethical run company. Our locations are not unsanitary, as we follow government outlines when it comes to COVID and keeping our staff and customers safe so that they can Have a Great Day at Work! We would like the opportunity to address your concerns, but we're unable to locate your account. Can you please email me at sandra.melody@spacesworks.com with your account number and company name?I look forward to speaking with you.Sandra MelodyHead of Customer Service
5/5
TrustpilotNew to Spaces
We joined Spaces a few months ago and have been impressed with the work areas available, the designated desks and above all, the team in the Deansgate office. They are kind and personable and are always happy to help with any queries or questions we have. It's a professional workspace that feels fresh and inviting but maintains the corporate feel for when we bring clients into the building.Thank you.
1/5
TrustpilotNot a good company
Not a good company, i would not recommend it
Hi Omer,I’m sorry for your disappointment.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from IWG.We understand that you’re unhappy that you were not given the office space you were interested in upon signing your agreement. That office space was occupied by another customer when your agreement started. Your salesperson confirmed to you that he will transfer your agreement to the office space once it is available.However, you continued to use the assigned office space during the 2 months of your agreement term and never raised this matter with your salesperson or centre team.My team member tried to contact you to discuss your concerns, but you never responded.If you need further help, please contact us via the ‘Help” section of your online account; we’ll be happy to help you further.Thank you,Lorraine BruleGlobal Customer Service at IWG
3/5
TrustpilotThe finance department uses outdated…
The finance department uses outdated invoicing systems. It is a mess and makes it the customers problem.
Hi Jasper,I’m disappointed to see you posting a review for the issue which has already been clarified to you by our team members.I understand that you want us to include the invoice number on the file attached to our monthly invoice notification email. We are sorry it can’t be changed as it is a default format in our system.You can download your invoices from your online account (myspacesworks.com) as each downloaded file will be marked with the invoice number.I will share your feedback with our management for them to review.Should there be anything further I can assist you with, please do not hesitate to contact me directly at lorraine.brule@spcesworks.com.We appreciate your business.Thank you,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotGreat staffs
People, great staffs who always take care of our needs, they look after for everything with heart! Working space is clean, keeping organised. However, it is not about Spaces but the members, hopefully those minorities will have more self-control and not to spoil their right to use the area.
5/5
TrustpilotGreat place to work and meet new like minded individuals
The service we have had from the Tyrana Santin have been great, she makes us feel like we are all part of the Spaces family.
5/5
GoogleA great meeting area, good facilities and based in the City of London makes it an ideal location
Hi Kevin, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
3/5
TrustpilotWhile we love the ladies that work…
While we love the ladies that work here, improvements are needed. We need better cleaning of the office and the shared bathrooms. There should also be at least a water vending machine.
Hi Jaime, thanks for sharing positive feedback. We’ll pass it onto the team! Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. Please note that I have taken your concerns to the local team and building management. Thanks for taking the time to write to us. Wishing you a great day at work, Sandra Melody Head of Customer Services
4/5
TrustpilotGreat design with high ceiling
Great design with high ceiling. Spaces keeps the areas clean and provide good service. Only one thing I want them to improve is the washing areas. It is too small, smelly and not so clean
1/5
TrustpilotDo yourself a favour and DO NOT use…
Do yourself a favour and DO NOT use their service. Wouldn’t recommend to ANYONE.
Hello Jordan,thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me michelle.spire@spacesworks.com with your company name and/or account reference so we can quickly assist. Many thanks, Michelle SpireGlobal Customer Service at Spaces
1/5
TrustpilotIs there any point complaining about…
these guys !!! Thought my situation was unique to South Africa, but it seems entrepreneurs all over the world have been complaining about Regus/Spaces/IWG for several years now. Reading reviews (on multiple platforms) is like watching the same horror movie over and over again.Regus/Spaces/IWG ... show some class... stop hiding behind your front office staff and call centre... come join us where the rubber meets the road and let's get things sorted.
2/5
TrustpilotBilling practices are aggressive
Billing practices are aggressive. No incentive or better treatment for loyalty. Very petty
Hi Kevin,I’m sorry for your dissatisfaction.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Spaces.We work hard to ensure full transparency in our invoicing process and our customers are charged according to the agreement they signed. We bill in advance and our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in your online account (Account section) and payable upon receipt by the 15th day of each month.We have tried to contact you to understand your comments further and resolve them for you, but you didn’t respond to us. If you’d value a deeper investigation into the matter, please respond to my team member who is in touch with you. Best regards, Lorraine BruleGlobal Customer Service at Spaces
4/5
TrustpilotThe staff in this location is top notch, goes above and beyond to assist tenants.
The staff in this location is top notch, goes above and beyond to assist tenants. My only suggestion is we can ramp up sustainability measures, for example we should have proper waste sorting in the common areas i.e. recycling & composting in addition to trash.
1/5
TrustpilotThey add additional service fees…
They add additional service fees without notifying you, refuse to provide refunds, hide yearly increases in multiple contracts, terminate leases in favour of bigger clients and do nothing to resolve the frustration of clients.
Hi Kael,I'm sorry to hear you've had so many issues. All of our fees are listed within our terms & conditions and house rules along with our annual indexation on agreements that go longer than a year. I'm going to have a senior team member reach out to you for more details. If you need anything in the mean time, you can email me at sandra.melody@spacesworks.comWarmest regards,Sandra MelodyHead of Customer Services
2/5
TrustpilotInternet wasn't working and there was…
Internet wasn't working and there was no paper on the flipover.....
Hi Harry, I am sorry to hear of your dissatisfaction.There have been some issues with an intermittent internet connection but I can confirm that our IT department have since fixed the issue. The paper was completely used by the group who occupied the meeting room prior to your booking. I am happy to say that the local team quickly replaced this as soon as you brought it to their attention.The centre team have been in touch and are always happy to resolve any further issues you may have in the future. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotExcellent and worry free service.
I recently experienced outstanding service from the property manager at the Lake Nona Regus Facility. The service was efficient, prompt, and executed with high professionalism. Their commitment to excellence is evident in every aspect, and I can confidently say that this location provides nothing short of exceptional service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. SAB Saint Andrews Bureau Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
