Trusted Agent profile · London
★★★★★
2,160 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 233 Google reviews rated 3.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotOUR EXPERIENCE IN SPACES OFFICES
The only disadvantages are the poor internet and signal on the second floor and the elevator that sometimes doesn't function well.Otherwise we have no complaints. The staff is always friendly and willing to help. The office as well as the kitchen and the WC are super clean, tidy and fully equiped.
5/5
TrustpilotGreat working environment
Spaces have great offices with plenty of break out and refreshment areas. I visited the Angel one mostly and Chan was always friendly and very helpful!
1/5
TrustpilotRead the lease very carefully. Plan for the worst
If you're a new business please please think very carefully before becoming involved with this group. It walks a very thin line between service and scam for smaller businesses. A bit like a Spanish hotel with enticing communal spaces but then awful badly soundproofed rabbit hutch boxes for offices. Their inclusive phone system never worked, the app never worked. Accounts help desk non existent. Wrong names and (ironically) wrong addresses on invoices never corrected. No business could be this bad unless it's deliberate surely? It seemed to me its in there interest for clients to give up / leave and that perhaps explains the terrible customer service. We did get into difficulty paying 2 months rent but when we came to make the payment found out they had released our office. Yet insisted we were still liable for the full 2 year lease cost.... without an office! Weeks and weeks of uncertainty and emails at a time when you just want to get on with running a business.
1/5
TrustpilotGrotty levels of cleanliness & poorly managed
We have been renting an office in Spaces Brighton and after one year, we have decided to terminate our agreement and find an alternative provider. I would suggest avoiding Spaces. It looks very funky and cool, but there is zero attention to the basics and scratch the surface and it's just grotty.The management of the facilities isn't great. No day cleaners means that by midday the shared kitchen facilities and toilets are in a disgusting state. The loos are often worse than public loos (I avoid the loos if I can).We steer clear of inviting clients to visit our office on the basis that the state of the toilets is disgusting and an embarrassment. We offered feedback about this and were told action was being taken, but alas, the ongoing state of the loos, kitchens and stairwells speaks for itself.The lifts in Brighton have been in disarray for many months. They are often broke. The stairwells have rubber treads missing, which poses health and safety concerns. The carpets are always in need of a hoover and the walls need re-painting.There seem to be lots of hidden costs involved in Spaces too. A fixed IP comes at an extra cost, meaning it's impossible to plumb in even a basic WIFI printer. We purchased a VOIP phone at an additional cost, just to have as a back up in our office, and after 4 months, learnt that Spaces hadn't activated the line.They also do strange things like changing the functionality of the office key fobs and don't share the changes with their customers. All in all, very disappointing and I'd suggest heading somewhere else if you are in search of office space.
1/5
TrustpilotVery bad experience using Spaces
Very bad experience using Spaces. I canceled my membership in November! They still charge me, even though I canceled it and don't use it anymore. I tried to contact them several times replies to emails or picks up the phones when I call.
Hi Rebecca,We would love the opportunity to address your concerns and issues but we're unable to locate your account with the information provided here. Can you please email me at sandra.melody@spacesworks.com and provide me with your account number and company name so that we can assist you?Please note that ending your membership is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. I look forward to speaking with you!Sandra MelodyHead of Customer Services
5/5
TrustpilotFocused work in a feel-good atmosphere
It's nice when a company hasn't lost its personal atmosphere despite its size. I always feel very comfortable in my "Home Center" in Zurich Seefeld. Brigitte, the center manager, makes sure that this place spreads a special atmosphere where you can concentrate on your work and meet great people.
5/5
TrustpilotGreat Year!
I love my home-away-from-home here at Spaces in Bakery Square Two! The amenities are great, my neighbors are lovely, and the place is always clean and bright.But THE BEST REASONS why I love being here are Mindy, Elom, and Jayme. Terrific people, smart, friendly, and always helpful. Thanks, friends!
1/5
TrustpilotActually cannot believe a modern London…
Actually cannot believe a modern London company refuses to allow a microwave!!! There isnt even a canteen serving hot food! pretty sure its illegal, and against rights to forbid a way of heating food! with so many dietary restrictions, unable to bring in meals to heat up or even have a tin of soup! such a basic requirement, disgusting this basic right is being refused! Please please sort it out!! happy to pay and leave in communal area!
1/5
TrustpilotI didn't feel safe because of a…
I didn't feel safe because of a corporate hack. I was also bullied for "looking gay".
Hello LJ,We are very sorry to learn of your concerns.I’ve already investigated your comments but found no evidence to support the claims that you have posted here.Your local team are there to help you and have been doing so since you joined us. Please contact them back so they can assist you more; we are here to support you.Thank you for your cooperation.Regards,Michelle Spire Assistant Global Customer Service at Spaces
5/5
TrustpilotFantastic Office Space and Great Support!
The staff at Spaces works Center are incredibly friendly and always ready to assist with any inquiries or requests. Whether it’s arranging meeting rooms or troubleshooting technical issues, their support has been top-notch.
5/5
Trustpilot“It’s amazing to have someone there like Kristen and Jake”
Spaces and Regus have the designs for the needs.Of course, whether Regus or Spaces, we are expecting to have more family centers. We are lucky since the businesses are growing in abundance and globally.Lisa
2/5
TrustpilotOnline system is not user-friendly.
Online system is not user-friendly.Time-out function makes it complicated when making meeting room bookings.
Hi Kristy, thank you for taking the time to share feedback.We work closely with our Web and App developers to provide customers with the best possible online tools to easily manage their accounts with us on the go. We apologise for the inconvenience caused by your App services. A member of our team has already been in touch with you in this matter, please respond to them if you need further assistance.Thank you.Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotExceptional Customer Service from Ruben Gonzales at Spaces
Ruben Gonzales at Spaces delivers unparalleled customer service. His adept communication instantly puts clients at ease, and his proactive approach ensures a seamless experience. Ruben's in-depth product knowledge and dedication to customer satisfaction make him an invaluable asset to the team, creating a comfortable and professional atmosphere that leaves clients impressed and valued.
1/5
TrustpilotAVOID
Far out, do not sign a contract with SpacesWorks. They owe me thousands of euros and I cannot get a response from them.My contract has ended, but they continue to charge me every single month! And I still haven't received my deposit even though my contract ended months ago.I will have to open an investigation with my bank to get this resolved because their customer service is non-existent.To add to that, my company moved from Paris to New York and I asked to be transferred to the SpacesWorks office in New York, but they wouldn't let me!! So I paid for over 6 months for an unused office space in Paris because I wasn't allowed to transfer to the New York office. Are you kidding me!?I will be telling everyone I know not to go here.What an absolute disaster of a company.
5/5
TrustpilotGood vibes but the internet is not…
Good vibes and a nice sense of community:)
Son,I understand that you're disappointed, and I'd like to help. At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards. I escalated your comments to the relevant teams who contacted you and already resolved your concerns.You are also welcome to discuss these situations directly with your local Community Manager, who is your key contact here. Thank you.Regards, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotAlways avalilable to make life easier
Always avalilable for helping the customers and facilitate their work.When I have had little problems regarding different topics, for example, technological issues, invoices mismatches or need for office suplices that I hadn't, the Spaces' Staff was there to help me!
1/5
TrustpilotMy wife has had a horrible experience…
My wife has had a horrible experience with them. Issues include:- Not helping in times of sexual harassment faced repeatedly on their premises. Blaming her for it. Not providing suitable alternative space or cancelling a contract with 3 months to expiry as profits are the only thing important to them. Be careful to all the women out there! Spaces/Regus/IWG is not safe! - Issues with over-billing and not correcting unless repeatedly chasing and providing evidence is another issue.
5/5
TrustpilotLove Spaces and being able to work in…
Love Spaces and being able to work in different locations. All unique and super clean.The only thing I’d change is that in certain locations (Hammersmith) you have to pay for hot water to make a tea. Free coffee and tea would be a nice touch.
2/5
TrustpilotI could not gain access to our meeting…
I could not gain access to our meeting space after paying for it.
Hello Lawrence,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best,Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotGreat team, good vibe
Great team, good vibe.
5/5
TrustpilotPositive Work Environment & Great People
Thank you for the opportunity to provide feedback. I must say, the vibe at work is fantastic! The supportive atmosphere and positive energy make it a pleasure to visit. Keep up the great work in fostering such a conducive environment!
5/5
TrustpilotPanama City
it was the atmosphere at the loaction with the perfect set up of working desks.
5/5
TrustpilotBeautiful space!
I visited the Spaces in Gamla Stan, Stockholm. The space is newly renovated in an old building with high sealings and interesting architectural details resulting in a modern and creative atmosphere. It has lots of seating, helpful and friendly staff, and is centrally located. I would highly recommend a visit!
5/5
TrustpilotGreat environment to work and learn in
I've been at spaces for 6 months. I have used offices in both Whitely (home office) and Birmingham. I find everyone involved, both at reception and the cafes, to be fantastic. Great environment to work and learn in. Love that it is 24/7, having found myself brainstorming with colleagues over a game of pool late in to the evenings. Would love it to hold more networking/social events.
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