Trusted Agent profile · London
★★★★★
2,160 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 233 Google reviews rated 3.7. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIt has a strong community/family feel
It has a strong community/family feel. When we arrive, Stefanie always greets us with the warmest welcome and ensures that everything we need is taking care of. Her and Jack do such a great job at making sure we feel part of the Spaces Community.
5/5
GoogleHaving worked in many co working spaces it has been refreshing to be in an environment such as this. It’s bright open and welcoming. The front desk team are amazing and we’re in hand to assist us with our requests. Will be coming back without a doubt. Thank you
4/5
TrustpilotGreat offices, some points for imrpovement.
The offices look great, have comfortable chairs, great wifi, enough sockets etc. But major things for improvements are: checking if the co working space isn't entirely taken up by 2-3 companies (groups) of 10 people talking, joking, being noisy. And some more private phone places wouldn't hurt.
1/5
TrustpilotScummy sales people.
Scummy sales people.Always get everything you speak to them about in writing.Never take their word for anything.They are very quick to change their tune and will do almost anything to meet their targets.
Hi Jeremy I’m sorry if you felt the need to escalate this. Transparency is key to us and we work hard to ensure we provide our customers full clarity on everything that we do. I haven’t been able to identify your account. Could you please email me at sandra.melody@regus.com with your company name or account reference? You can find both of those on your invoices. I look forward to receiving more information from you.Best,Sandra MelodyHead of Customer Services
5/5
TrustpilotThe staff consistently greets clients…
The staff consistently greets clients with a warm, professional demeanour, creating a positive first impression. I have had many of my client's comment on the friendly staff.
5/5
TrustpilotFriendly and carrying customer service onsite
We've experienced a great and friendly service of the onsite team (reception). They are always supportive, have a very well response time and fulfill our customer expectations.Only in regards to the IT network, we have faced issues in the past which needed some improvement. Staff onsite managed contact with IT support well and followed up. We hope with the latest update, we won't face any further issues.
5/5
GoogleExcellent. I like the place. The station is always packed and busy. Unique.
Hi Remigijus, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
5/5
TrustpilotThe workspace is fantastic
The workspace is fantastic, it's got such a cozy, clean, and neat atmosphere. But honestly, the standout here is the staff. They're incredibly friendly, always ready to help, and they really understand our needs. Thanks to them, my time here has been stress-free and enjoyable.
5/5
TrustpilotSpaces
I regularly travel round France and sometimes other countries, using Spaceworks everywhere I go. In each location, staff have been extremely friendly and helpful. The work spaces are bright and cheerful and never over-crowded. I highly recommend this company to anyone looking for a pleasant coworking space.
5/5
TrustpilotIf there were 10 stars
If there were 10 stars, I would rate the Spaces team that! Anthony, Bri and Amara are fantastic and they always have a solution to help me on those hectic days. I appreciate each one of them and look forward to days when I visit the office!
1/5
TrustpilotRubbish
Overpriced, poor service, invoicing is a joke and your portal doesn't work.
Hi Matt, I’m sorry you felt the need to escalate this.We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. Our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in the account section of your online account (myspacesworks.com) and payable upon receipt but no later than the 15th day of each month. We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go so it’s surprising to hear you’ve experienced difficulties. A member of my team has contacted you directly to help.Kind regards,Michelle Spire Assistant Global Customer Service at Spaces
5/5
TrustpilotNice Spaces with a modern working…
Nice Spaces with a modern working enviroment. Offers various spaces and a nice co-working area. The staff were very friendly and helpful. Located in a modern commercial building with restaurant and coffee bar. The location is easily accessible both by public transport and by car.
4/5
TrustpilotGood place to work
I only have good experiences from Spaces and their staff; helpful and solution oriented, good coffee, functional workplaces, quick responses.If anything should be improved it would be to have USB-C adapters in the meeting rooms, have opportunity for bikers to dry clothes in close to the wardrobe and finally provide better opportunities to sort waste (in particular plastic and bottles) in each floor :)
1/5
TrustpilotMediocre at best
Current tenant: I'm not sure where to go or whom to ask anymore so Google seems appropriate. Our team moved on September 1st. To this date, couch and other furniture has not arrived. The office is not cleaned as promised. Dirty mugs and glasses left for days. No milk in the fridge. Our invoices are incorrect. It's too much to handle for the local team which does a good job.
5/5
Trustpilotthe space is quiet
the space is quiet, clean and well managed and feels better than having your own office, just because there are so many things that you don't have to deal with if you are not renting the entire space for yourself
5/5
TrustpilotYoami and CJ's constant professionalism…
Yoami and CJ's constant professionalism and great attitudes make it enjoyable to come in to work every day. They both are very proficient in their positions and hold a high standard for customer service that they provide not just to myself, but all of the tenants.
5/5
TrustpilotThe manager (Stelios) is what makes the Space Ermou a great place!
The manager (Stelios) is what makes the Space Ermou a great place! He runs the office the same way as a 5 star hotel. The service is excellent, the views are amazing and the coffee is really nice! Would certainly recommend it to others! Great environment!
1/5
TrustpilotIt is impossible to cancel
It is impossible to cancel. Do not use. They will give you the runaround and continue to charge your credit card automatically. I have contacted customer service and received no help
Hi Octavia,We appreciate you taking the time out of your day to write a review. We would love the opportunity to address your concerns but we're unable to locate your account from the information here. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email.Should you want me to assist further, please email me at sandra.melody@spacesworks.com and provide me with your company name and account number.Should you want me to assist further, please email me at sandra.melody@spacesworks.com and provide me with your company name and account number.Thank you.Sandra MelodyHead of Customer Services
3/5
TrustpilotLoved the place until they closed on us with little warning.
I actually loved this place, great spot, great staff. And then Spaces corporate closed the office and kicked us all out with 3 days notice. Shocked they are asking for a review at all.
Hi Derek,We apologize for any inconvenience you’ve experienced following the closure of the Spaces center. A center closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion, we were unable to provide it, but I will make the relevant inquiries and take steps to prevent the situation from happening again. If you’d like to discuss options, please contact me directly at sandra.melody@spacesworks.com. Many thanks, Sandra Melody Head of Customer Services
5/5
TrustpilotGreat space
Great space, and really helpful team at Spaces, thanks to Carla and Katie for their help
5/5
TrustpilotI highly recommend this place to work !!
Great place to work in an inspiring environment !The staff is really amazing and professional.I highly recommend this place to work !!
5/5
TrustpilotFantastic Office Space
Great office space to work within, would certainly recommend to anyone actively seeking. Erica & Kirsten are both fantastic too! Extremely helpful
5/5
TrustpilotThe ladies on reception are friendly
The ladies on reception are friendly, helpful nothing is to much of a problem. They go above and beyond with any requests.
5/5
TrustpilotEfficiency first
1. Follow up is very efficient. 2. Flexibility of offering based on needs is great. 3. Working through an app make the experience a lot easier.
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