Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotBeautiful and convenient space
Lovely space in a great location, and friendly centre staff. It was peaceful and convenient to work from. The only downside was that their systems are glitchy and we had a lot of trouble cancelling, and had to fight exceptionally hard to get a refund.
Madeleine · 29 November 2021
Agent replied · 11 June 2024
Hi Madeleine, thank you for your positive feedback regarding our centre team although I was very sorry to hear of the problems you experienced when cancelling your agreement.A member of my team has since been in contact with you to assist and I’m pleased to hear that you’re satisfied with the resolution.If I can assist you further, please feel free to contact me directly at sandra.melody@spacesworks.com.Kind RegardsSandra MelodyHead of Customer Services
★★★★★ 2/5
TrustpilotNo invoices
I was told I would receive the corresponding invoice via email. This never happened. Are you abiding per local tax regulations?
Luis · 14 February 2024
Agent replied · 11 June 2024
Hi Luis, I understand and appreciate that you’re disappointed, and would like to help.Our invoices are always available online where our customers can check and review them through their online account (myspacesworks.com) under the ‘Account’ section. All our invoices are charged with tax following the local tax regulations and a copy of it will be sent to the customer’s email. We apologise if you did not receive it however it can be obtained through your online account.A member of our team has already been in contact with you regarding this matter, please respond to them if you need further assistance.Best regards, Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotThe site is comfortable and offers excellent services.
The site is comfortable and offers excellent services. The common areas are open and filled with natural light. The offices are quiet, and the meeting rooms are well-located. The area has plenty of amenities, including good restaurants and cafes.
L · 15 October 2024
★★★★★ 5/5
TrustpilotTrue Commitment and Dedication -Ealing W5
This company has amazing dedicated staff that are very reliable and presentable and each member portrays a professional image on behalf of all of its tenants. They are devoted to facilitating our every need and it takes the difficulty out of running a business with such committed and diligent individuals. Further, the premises are pleasing to the eye and decorated tastefully.
Naseem · 17 July 2023
★★★★★ 5/5
TrustpilotAmazing
Amazing, the reception staff was and always is so helpful and wonderful. We had a big group from our headquarters visiting and they were very accommodating of us. Inma, Enrique, Raquel and (I'm missing a name I'm sorry), you rock!
Automat-it · 26 September 2024
★★★★★ 4/5
TrustpilotNeed personal air-con panel
The environment is good except the air conditioner. We can't have our own personal air conditioner panel in each office to adjust the temperature however we want. Most of time we have to ask the receptionists to do it on behalf of us and result in keeping them busy. Moreover, when we work really late and even work during Weekend, the air conditioner is shut down out of the business hour. In this case we have to open the door from leaving us stuffy and also creates another risk of worrying someone else would disturb our work in the late night or weekend. Some one has taught me how to turn on and shut down each office's air-con in the console in front of the reception desk. Currently I always do it my own after business hour in order to keep my office door closed and focus on my work. It is really surprising that in the high standard shared office like yours lacks the individual air-con panel in each room in the such high level of rent like yours.
Nicki · 6 February 2021
★★★★★ 5/5
TrustpilotSpaces Teddington has remained an…
Spaces Teddington has remained an exceptionally well run facility through out this most recent lockdown. On site staff have been led by site manager (Teddington) to continue to provide a seamless service, mindful of peoples natural concerns about operating in an office environment. The shear number of tasks the on site manager has been able to deal with in a day, largely on his own, is true credit to his work ethic and the brand he represents every day.
Customer · 14 April 2021
★★★★★ 5/5
TrustpilotJess is a great manager and always…
Jess is a great manager and always willing to help out
Kasandra · 31 August 2023
★★★★★ 4/5
TrustpilotTrendy Office Space!
I experienced the Spaces office on Post Oak in the Galleria area through their partnership with Regus. The other four offices I checked out were Regus properties and they were not as awesome as this location. Rather than your traditional office, I love the modern decor and ambiance at this location. I loved everything all-around, including my office and the common areas. There are quality restaurants within walking distance including North Italia and all of the restaurants at The Galleria. The only downside of this location is that you have to pay for parking. Nobody likes paying for parking.
Vlad · 5 January 2021
★★★★★ 5/5
TrustpilotReally good communal office space
A very welcoming team & move in was very easy... great communal area, friendly staff & the cafe is great. Does get busy but you can get a desk space majority of the time. The office is good & light even though we do not have direct access to a window. The meeting rooms are expensive, but not as expensive as WeWork - although there is no free tea & coffee (or beer!)
Olly · 6 April 2022
★★★★★ 5/5
TrustpilotWe love our office
We love our office, the location, the other tenants, the cleanliness and especially the Spaces led receptionist, Amber! She is great at what she does and is super responsive to any questions we have. The cherry on top is the indoor bike parking access, frankly it was the deciding factor for us.
Andy · 6 February 2024
★★★★★ 5/5
TrustpilotThe person in charge is very kind and…
The person in charge is very kind and has a well-equipped payment system. It's been a while since the office has been remodeled, so it's very clean. It's located next to the road and the scenery is fantastic.
Baram · 18 October 2024
★★★★★ 5/5
TrustpilotThis place is the most well designed…
This place is the most well designed co-working place in the Triangle. It provides all the necessities plus great and various options for private, semi-private and group work all in one place. They truly have it down to a science.
Sean · 17 September 2024
★★★★★ 4/5
TrustpilotCoworking membership - single employee
My company is renting at Spaces for the co-working membership in London. It allows me to work at different places as I can go to any of them from 9h to 5ish Monday to Friday. Staff at reception have ALL been super welcoming and friendly. As a single employee in the UK I regret not seeing any kind of event to meet other professionals (I know this is 2020 but still ...) .Coffee or Tea are not always available (depends on the sites) - Covid restrictions maybe? ... WIFI worked perfectly fine for me. I have not been to other coworking spaces so I cannot compare with other companies' services.
Chloe · 18 December 2020
★★★★★ 3/5
TrustpilotMy overall experience has been bad.
My overall experience has been good.However, last time, the internet availability was terrible and my meeting was quite frustrating.
Humberto · 26 February 2024
Agent replied · 11 June 2024
Hello Humberto,I apologise if you haven’t received the level of service that you’d expect from Spaces.We know that your IT setup is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. I have already escalated your concerns to your local Operations team who will investigate to ensure that a solution is found quickly.Thank you for your patience and understanding. Best regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 1/5
GoogleJust wouldn't recommend getting office space here.
(manager knows why we're unhappy and are leaving, just best not to be too combative on a public forum).
Rollo · 15 September 2023
Agent replied · 11 June 2024
Hi Rollo, many thanks for taking the time to leave a review, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future. Please send us a private message through our Facebook page (www.facebook.com/spacesworks) to share more details. We hope you’ll return soon. Thank you.
★★★★★ 1/5
TrustpilotStay away from Regus/Spaces.
Stay away from Regus/Spaces.The Spaces centre staff at Liverpool street are very helpful, and do the best they can with the extremely limited resources head office seems to give them. Ben Clinton and Jada are the only reason we haven't just walked out of the building and cut our losses.I would still give Regus a 1-star review despite their best efforts as the Corporate culture/company policy and customer care is somewhat toxic, and in parts - close to criminal.They charge you for services and facilities you do cannot use, refuse refunds and take months to reply to anything billing related.They also charge you late fines, even if you try and pay multiple times and contact all 3 of their help desks on a weekly basis asking for support on how to pay with no reply.If you are a new business or a business that is looking for flexible works space to make your life easier - Stay away from Regus/Spaces. Despite them having good locations, nice facilities and some very good staff that do the best they can - you will not be viewed as a customer, you will be viewed as a source of money that has no right to question made up charges or dishonest billing.During the pandemic, they are one of the only rental providers that I heard of that originally offered zero flexibility - and when they finally did, it came with catches and clauses that meant that they ended up benefiting further financially from the pandemic - as well as late fines.In my opinion, it would not surprise me if they go under when most of their client base's contracts come to an end, we will not be renewing ours and will scale up our business with another company that values it's tenants and doesn't rip them off.All of the information I have provided here is correct and documented in Email... If Regus/Spaces would like to reach out to me directly to discuss the review in more detail I would be more than happy to show them all of the communication, lack of response and highlight how bad the business is.Stay away & Stay healthy
London · 8 December 2020
★★★★★ 1/5
TrustpilotNot quiet enough
The big working area needs more quiet places. Som small room or boxes for people talking in mobile phones and so on. Better privacy needed.
Mats · 6 October 2023
Agent replied · 11 June 2024
Hi Mats, I’m very sorry to hear of your disappointment.This centre is a beautiful historic building with 11 metre high ceilings. Due to the size of the building and restrictions in installing sound proofing due to its cultural significance, it makes it a challenge to keep very quiet when there are a significant number of people using the premises. We would encourage you to speak to the local team as there is an alternative lounge area on a separate floor which is much quieter. Individual booths have been requested and will be installed as occupancy increases. We would like to thank you for your suggestions and remind you that the local team are always available to answer any further questions you may have.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
Trustpilotclean
All was good.: on time, clean, well organized.
Jakub · 30 October 2023
★★★★★ 2/5
TrustpilotBad soundproofing
There isn't soundproofing between private rooms. We can hear perfectly the conversation and the noise of our neighbors and they can hear us.
Jaume · 20 November 2023
Agent replied · 11 June 2024
Hi Jaume, I am sorry to hear of your dissatisfaction.We're dedicated to creating ideal workspaces, so are sorry to hear that the soundproofing in this location isn't meeting your expectations. We understand the inconvenience caused and are ready to help explore options for alternative offices within this center or elsewhere. I have asked a member of the local team to contact you in order to find the most suitable solution. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 4/5
TrustpilotThe auto pay issue has been resolved
Billing/Accounting customer support came through.
Carlos · 28 October 2024
Agent replied · 23 November 2024
Hi Carlos, I am sorry to hear of your dissatisfaction.We noted that similar issues were raised in August, and in both instances, the issues with a new credit card were reported weeks after the payment was due. We currently have no confirmation that a new card was successfully added to the system but have now received both payments. If you do experience difficulties making a payment, we kindly request that you contact us through the 'Help' function of your online account (myregus.com) before the due date so we can resolve the issue promptly. This will allow us to investigate and assist you in avoiding late fees.I have asked a member of my team to contact you with further information.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotLarge sums of monies held unduly is the…
Large sums of monies held unduly is the worse experience anyone in business wishes for including not honouring release of retainers on time when it's due.
Xoliswa · 6 September 2023
Agent replied · 11 June 2024
Hi Xoliswa, thank you for your feedback.We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for our customers. Upon checking, the retainer refund was not processed as it required supporting documents to process the refund to the bank details that you have provided.A member of our team has already been in touch with you on this. The retainer refund will be processed as soon as possible, and you will notify of this.If I can assist you with anything else, please contact me directly at lorraine.brule@spacesworks.com.We appreciate your business.Regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
Trustpilotthe staff Tammy and Jazz were great and…
the staff Tammy and Jazz were great and Margaret was awesome.
Steven · 9 August 2023
★★★★★ 5/5
TrustpilotIt's a nice space with different…
It's a nice space with different options for different budgets, there's a lot of natural light, a nice lounge area, and I like the fact that it's near the restaurants on Pine Ave in downtown Long Beach, CA.
Eric · 8 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
