5/5
TrustpilotThe team in Davis Square is super…
The team in Davis Square is super responsive and very upbeat!
Trusted Agent profile · London
SAB Saint Andrews Bureau Ltd London reviews
★★★★★
2,158 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,158 reviews on two platforms, including 233 Google reviews rated 3.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotNeed to be escorted by security in the…
Need to be escorted by security in the building to the elevator, or need a key card to enter.
1/5
Trustpilotusing the 30 day cancelation rule to charge for an additional monthe
After they failed to get my virtual office phone to answer correctly, (3 weeks) I canceled my contract. The Spaces folks agreed they did not provide the agreed services. Regus, that is corporate, still charged me an additional month rent despite provide no service for that month.
Agent replied · 11 June 2024
Hi Paul,I apologise if you did not receive the high-quality service that we normally provide.We recognize that there were issues with your phone connection and I have spoken to the local team who are working on a solution. Someone from the local team will contact you shortly with more details. Best regards,Michelle SpireAssistant Global Customer Service at Spaces
4/5
TrustpilotGood space
Good space, Good price. Tea ,coffee not so great
3/5
TrustpilotFlexibility and consistency
I like the flexibility of being able to book last minute anywhere in the world. The quality is inconsistent from one office to the other: no heating, no WiFi or else.
Agent replied · 11 June 2024
Hi Eric,Thank you for your positive comment although we’re sorry for your dissatisfaction.I have immediately escalated your concerns to the relevant centre teams in Paris. They have confirmed that the heater was working well but you have requested them to increase the temperature more than the fixed level. They’re unable to do it since they must ensure the centre’s environment is comfortable for all the customers.They also confirmed that the maintenance work for the internet service has been scheduled. The centre teams informed that they have updated you on this.Please contact them if you need further assistance in this matter.Thanks again for your comments, which help us improve. We appreciate your business.Kind regards,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotBeautiful & Best Value
Spaces The Docks in Frankfurt in Frankfurt is not only one of the most beautiful coworking spaces I have ever worked in, it is also one of the best values. The support team is also very friendly. Hightly recommended.
1/5
TrustpilotDon't use
Don't use. Besides being overly expensive, they trick you into getting into long contracts and say you can't come out of it. Renting office spacee with local agencies is way cheaper
Agent replied · 11 June 2024
Hi Solomon, I’m very sorry to hear of your disappointment.We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than its specific end date. You signed a 12 month term to take advantage of a more competitive price due to the longer commitment and therefore your account will terminate on 31 May 2024.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
5/5
GoogleCentral place in London to meet clients
Agent replied · 23 January 2025
Hi Johannes, thank you for your 5-star review! We look forward to welcoming you again soon.
5/5
TrustpilotConvenient location, amazing reception staff
The building's location is convenient to me, that's why I choose it. The facilities have been renovated recently and that's a big plus. However, not all closed offices have natural light. The coworking areas are nice. Overall it's a pleasant place to be in. I left the best for last: Congratulations to Miss Konstantina and Miss Maria at the reception: they are very professional and very efficient, resolving any hickups that might occur as a result of occasional issues with the reservation system.
4/5
Trustpilotnot really bad ,but I need your help.
the office is just fine no problem, but i have a big issue of them collecting twice in a month the rent fee, they got it 2 days ago, and they have not given that back to me, I already made the claim, Could you get me a solution, A.S.A.P., I cannot wait any longer.Top customer support on the office, the manager and assistants are top class.
4/5
TrustpilotSome Spaces places are really good
Some Spaces places are really good, nice locations, and some are bad, noisy, small, crowded... Access to all Regus places is nice, but most are not modern. Also, some seem to be not available even though listed on the site. Overall it can be a good experience, but may depend on where you need it.
5/5
TrustpilotReally impressed with the space
Really impressed with the space, the people, the facilities and the staff. Harris is always welcoming and friendly.
1/5
TrustpilotConversion from Regus to Spaces poorly handled
Our office recently converted from Regus to Spaces and the billing was screwed up and after 5 years as a customer always paying on time for two companies, I was charged late fees that weren't my fault and they refuse to reverse them -- great customer service.Disregard the sweet sounding note below, because they don't listen.
Agent replied · 11 June 2024
Hi Frank,Our invoices are payable no later than on the 18th day of the month. If paid late, your account will incur a late fee. As displayed in your online statement, your invoice 5130-256 was due on 6/18/2020 and was paid on 7/15/2020, and as a result, your account with us has incurred a late payment fee. We do understand that it can take time to set-up payments. You can save this time by arranging automated payments to avoid incurring late fees. Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account and visit the Accounts/Payment method section to adjust your settings. You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification. Please drop me a line at Sandra.melody@spacesworks.com if I can support with anything else. Thank you for your business, Sandra Melody Head of Customer Services
3/5
GoogleOffice space in London that is fantastically central but does seem to lack overview and coordination. Receiption is hit and miss and not that helpful. Office building is as you would expect I guess but the facilities could be cleaner and better maintained.
4/5
GoogleReceptionist was helpful, clean bright spaces to work, network and collaborate. Bathrooms and pantry area could have been more cleaner!!
5/5
TrustpilotI have been leasing an office at Spaces…
I have been leasing an office at Spaces in The Mailbox, Birmingham, England for over a year now. The management team namely Bal and Charlie have been superb. They are friendly and always available when assistance is required. The offices are kept clean and tidy. Great place to work. Well done. Amrik
1/5
TrustpilotThis company is a total scam
This company is a total scam! I terminated my agreement with them and after that they sent me bills for the phone calls I have never made from my virtual number. I didn’t even download the app, where on the earth I could make the calls from my @virtual number? Spaces must be drunk!!!
Agent replied · 11 June 2024
Hi,We would love the opportunity to address your issues and concerns, but we are unable to locate your account. Can you please email me at sandra.melody@spacesworks.com and provide me with your company name and account number?I look forward to speaking with you.Sandra MelodyHead of Customer Services
5/5
TrustpilotFantastic workplace and very welcoming…
Fantastic workplace and very welcoming and supporting staff.
5/5
TrustpilotAmazing & kind SPACES Team
Without a doubt, the SPACES team is an extension of our organization. Everyone is super kind and helpful and we couldn't do what we do without everyone at SPACES. The Quad is beautiful and the community is kind.
2/5
TrustpilotThe billing timing is nonsense
The billing timing is nonsense. I mean, a month before... I had to pay for a month in which I coud only go for 4 days. No solution or alternative offered.
Agent replied · 11 June 2024
Hi Inigo, I am sorry to hear about your dissatisfaction.At Spaces, we work hard to ensure full transparency in our invoicing process. Our invoices are made up of two different types of charges:1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month.You have been charged on a monthly basis for the service you used and it is in your agreement terms.Should you require further information or support in this matter, please feel free to contact your centre team directly.Best,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotThere is nice viewing
There is nice viewing, good place and friendly
5/5
TrustpilotReception is very helpful
Reception is very helpful and does a good job
5/5
TrustpilotThe location is situated in Miltonkeynes
The location is situated in Miltonkeynes central provides easy access to public transportation and other amenities,making it a prime choice for those seeking a well connected workspace.The staff are friendly and highly professional.The amenities provided were super.High speed internet,ergonomic furniture and well equipped meeting rooms.I recommend spaces to anyone search of a premium office space experience.
5/5
TrustpilotSPACES is the best!
Zach and Ayari are both WONDERFUL! Anytime I have a question, concern, or need something they are both are willing to help. SPACES is always a clean, professional environment as well. I appreciate being able to work in such a nice place.
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