5/5
TrustpilotGreat center
Spaces Porta Nuova is a great center to work in. Good location. Professional staff.
Trusted Agent profile · London
SAB Saint Andrews Bureau Ltd London reviews
★★★★★
2,158 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,158 reviews on two platforms, including 233 Google reviews rated 3.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotA really disastrous after-sales…
A really disastrous after-sales service. Without having an interlocutor to solve the problem.They have charged us two extra invoices and we cannot get them to cancel them.
Agent replied · 23 August 2024
Hi Bei Sindreu,I’m so sorry for your disappointment.I understand that you wanted to end your agreement 2 months early on 31 March 2024.A signed agreement is a formal business commitment, and it should be ended online according to its notice period. Your agreement expired on 31 May 2024. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. Your account is currently restricted due to non-payment. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved. If you need further assistance in this matter, please respond to my team member who is in touch with you.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
1/5
TrustpilotNo transparency + Request to terminates the contract
Not transparency. Not really support when customer face problem and disappear.Company suggest the package that against with the local law so I need to terminate the contract and want to get my deposit back.
Agent replied · 11 June 2024
Hi Sermpol,I’m sorry for your dissatisfaction.I understand that your recent company tax registration application was rejected by the government due to the nature of your business.We ensure transparency in everything we do, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.I coordinated this with your salesperson and centre team. They clarified that you have informed them that you require office space for your company tax registration purpose and didn’t mention that your business nature is warehousing. They have proposed the 1-seater office space which they normally suggest to customers for tax registration purposes that is compliant with the government’s requirement for normal businesses based in the office. Please understand that it is the customer’s responsibility to choose the suitable product based on their business nature and requirements for tax registration purposes.A signed agreement is a formal business commitment, it should be ended online according to its end date. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. Your agreement will expire on 31 December 2024.Your centre team is currently working on this matter as they have confirmed with you. Please respond to them for further assistance.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
1/5
TrustpilotAvoid
Ok offices. The location I was in had run down chairs. My office reservation got cancelled last minute on the day I was supposed to use the office with no apology or offer of an alternative. Never again.
Agent replied · 11 June 2024
Hello Mohamed,We’re very sorry for your experience.We recognise that your booking was cancelled last minute and apologise for it. Availability is very limited in your chosen centre and there was an unfortunate double booking. The team contacted you at the time and offered an alternative solution which you declined.We are taking steps to ensure it does not happen again. Thank you again for your feedback.Best,Michelle Spire Assistant Global Customer Service at Spaces
3/5
TrustpilotPursuit of Customer Satisfaction
The layout, display, and furnishings of the common areas were effective and easy to use.On the other hand, there was no advance notice of the rent bill and its payment due date before it was due, and late fees were paid.
Agent replied · 11 June 2024
Hi Eiji, thank you for your feedback and will pass it on to the team.Our invoices are payable no later than on the 15th day of the month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. You can review the due date online (myregus.com) as it will be displayed in the copy of your invoice.Please drop me a line at lorraine.brule@regus.com if I can support you with anything else. You are also welcome to discuss these situations and options directly with your local Community team, who will be happy to assist you with any queries.Thank you,Lorraine BruleGlobal Customer Service at Regus
5/5
TrustpilotThe team at Spaces Rialto have been…
The team at Spaces Rialto have been amazing through what was a very difficult 2020, they went out of their way to be flexible and accommodating and no ask was to hard. I really enjoyed liaising with the team and would not hesitate to recommend Spaces.
5/5
TrustpilotIgnacio and his team are always…
Ignacio and his team are always attentive to details and ready provide a great service to the community.
5/5
TrustpilotWe get more than expected
We always get what we need, and more. The rooms are great, the service is even better. The reception is truly attentive to our needs. The only bothering thing is that the floor sockets are mostly in the wrong place, they are either too far or in the wrong place. In many cases it would be better to have an extension cord on the tables to make it easier to access the power.
5/5
TrustpilotImpeccable Service
Spaces is very clean and controlled. People are nice and want to network. You have access to other Regus properties which is a bonus. The people at the other Spaces/Regus are nice as well. You should highly consider this option versus other options on the table.
5/5
TrustpilotGreat working experience
The space is great for working with all office facilities readily available.
5/5
TrustpilotSpaces in Slough is my 'home away from…
Spaces in Slough is my 'home away from home', a happy, professional, enjoyable working space with the most impeccable facilities and the kindest, most outstanding staff.
5/5
TrustpilotGreat staff and facilities
Spaces Dock road Junction would be nothing without Alida and Waseemah… the team is absolutely awesome and make for the perfect space for our company and I’m sure many others.The ladies are always helpful, human and professional. We’re very content knowing they are the ones who our clients are greeted by as they enter the building.Thank you ladies you rock!
5/5
TrustpilotExcellent team and location
Excellent team of staff, friendly and efficient, and great food options.
5/5
TrustpilotBooking and Check in was easy
Booking was easy, check in was easy, and the room was perfect size for our meeting and buget.
5/5
TrustpilotLondon Liverpool Street Spaces
The London Liverpool Street Spaces office is a great place to concentrate and work - the staff are helpful and efficient (particularly Natalia and Roshan), the co-working areas are clean, tidy and comfortable, and the atmosphere is pleasant with everyone friendly and amenable sorts.
5/5
TrustpilotThe Best Team in Sacramento!
Conner and his team are not only quick with their help, but they're effective with their responses. I always get all of the information I need whenever I reach out. We've LOVED our experience at large and hope we can stay forever!
5/5
TrustpilotBest Staff Anywhere!
The staff at Spaces is top notch. They are always friendly, knowledgeable and willing to go the extra mile to keep their clients happy!
4/5
TrustpilotBoth Kamika and Brandan are great and…
Both Kamika and Brandan are great and very friendly. Kamika is always there when I have a question especially related to the internet or billing.
2/5
TrustpilotThe biggest problem is the internet…
The biggest problem is the internet access charge for printers or web cameras or monitors that we may have that needs to charge extra at a high price. I can't understand it. Spaces - Bucharest Expo
Agent replied · 11 June 2024
Hi Yannis, I am sorry to hear of your dissatisfaction.At Regus we work hard to ensure our services offer exceptional value to our customers. The IP setup pertains specifically to connecting personal devices, such as printers, to our network. This service ensures the security and seamless integration of external devices, maintaining the reliability of our network for all guests.If you have any further questions, the local team would be happy to answer them.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotGood Spaces centre with very helpful…
Good Spaces centre with very helpful centre team. Centre is organised very well with the centre team and centre is tidy and clean.
5/5
TrustpilotFriendly staff and easy access
Friendly staff and easy access. I went to a Spaces office in Colombia and had the same way of working and style as Amsterdam. Free coffee, fast internet and not too crowded. Great experience. Maybe one thing that could be great to provide workdesks with an extra screen (e.g. against a fee and goes for all Spaces offices). Nowadays we love working with 2 screens.Thanks!
5/5
TrustpilotReception Staff great
Reception Staff great. Always friendly and helpful. Facility is ideal. Calm and quiet.Meeting facilities work very well.
5/5
TrustpilotDiligent, competent and friendly staff.
5/5
TrustpilotEverything went well
Everything went well, the space was satisfactory and the audio visual equipment worked.
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