Trusted Agent profile · London
★★★★★
2,158 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,158 reviews on two platforms, including 233 Google reviews rated 3.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSpaces came to my rescue during COVID
Spaces came to my rescue during COVID. Our office was closed, and my apartment is not conducive to working. Spaces was affordable, easy and made the temporary work situation so much better. Customer service is amazing, everyone who works there is SUPER prompt and responsive, it's very impressive. TOTALLY RECOMMEND!
2/5
TrustpilotDishonest salesman and hidden fees
Sell sell sell. That's what it's all about. Having explicitly sought assurance at the point of sale that there were no hidden fees, we came to the end of our tenancy to find that a "restoration fee" of over £300 was being charged. A total con - go elsewhere and just book a normal office from someone decent.
Hi Simon, I’m sorry if you felt the need to escalate this.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use and we need to ensure it is returned to its original state after you leave. This service is part of your agreement and is also stated on the welcome email you received.On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you in more detail. A member of the customer service team has attempted to call you to discuss your concerns but has been unable to reach you. If you would like to schedule a call back please feel free reply to my colleagues email or to contact me directly at Michelle.spire@spacesworks.com.Kind RegardsMichelle Spire Assistant Global Customer Service at Spaces
5/5
TrustpilotThe office was clean and comfortable…
The office was clean and comfortable and staff was attentive when needed.
3/5
TrustpilotThe overall facility is good and the…
The overall facility is good and the staff are friendly. A few things that can be improved-access to toilet is very tedious,there aren't enough co-working desks with access to power.The timing for co-working desks in the evenings can be extended to 8 pm.
Hi Hariharan, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotGreat Management
Office is well run. Office manager is great. We get calls when we have overnight mail - which shows they understand the importance of items and care.
5/5
TrustpilotThe space at Dublin airport is…
The space at Dublin airport is excellent with great facilities and very helpful staff, particularly Deville and Emma always very helpful and go that extra mile to make everything perfect
5/5
TrustpilotTaiwan Spaces IFC Brain Cheng is always…
Taiwan Spaces IFC Brain Cheng is always very kind to support Scoot to handle our requests and support daily mailing service promptly.Many thanks to Taiwan Spaces IFC team!Good job!!
3/5
TrustpilotUsed to be the best co-working space in Denver!
Used to be the best co-working space in Denver! Now, the coffee is paid-for and the Wi-Fi is difficult to log into. Still good enough to keep using for now, but I'll definitely be keeping an eye out for alternatives which put the human first like Spaces used to.Really wish there was more affordable parking, too; it's all prohibitively expensive nearby.
Hi,We appreciate your feedback! I apologize for some of the changes that have been made in your local community, as we are always trying to update and make our amenities more customer-friendly. I've passed your comments on to the appropriate department. Wishing you a great day at work!Sandra MelodyHead of Customer Services
5/5
TrustpilotAmazing service
As always, Elena and her team were very attentive and made sure we had everything we needed throughout the day. Thank you for being AMAZING!
5/5
TrustpilotNuVu's experience
Everything was as expected: - the recepcion of our client/partner;- the room was full prepared included the TV available for connection and water & coffee as requestedMy oly suggestion would be to charge the coffee more aligned with the Portuguese market benchmark
5/5
TrustpilotSpaces has been a wonderful place to…
Spaces has been a wonderful place to rent my office space. Initially there was a few bumps with my move-in but the staff were very friendly and able to get it resolved. The location is great and the building is always clean.
5/5
TrustpilotHighly recommend Spaces MK for any…
Highly recommend Spaces MK for any business small or large!!!Kirsten and Erica will make you feel right at home!!
5/5
TrustpilotGreat space and fantastic service
Great space and fantastic service. Jessica was the best! The site itself was easy to get to, secure, and comfortable.
5/5
TrustpilotIt's a pity I cannot give a 6-star…
It's a pity I cannot give a 6-star review. The service I got from Erica and Kirsten was awesome
3/5
GoogleUnfortunately this Spaces lacks natural daylight in the majority of coworking areas, which I appreciate is symptomatic of working in a highly built up location like Liverpool Street. Access to tea and coffee making facilities would make a big difference as not everyone wants to pay for overpriced hot drinks in the cafe. It could improve.
Hi James, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
5/5
TrustpilotGreat co-working space (I rent private…
Great co-working space (I rent private desk). Friendly staff, good location
5/5
TrustpilotClient service has been exceptional and…
Client service has been exceptional and staff is extremely friendly and forthcoming. Issues were resolved in a speedy manner. Premises are very functional and allow maximum concentration.
5/5
TrustpilotVery useful
We've used 30 Moorgate, London in the past and it's a great space. The building is very clean and practical, price is reasonable, easy to book and staff onsite are very friendly. The office is close to Moorgate tube station making it easy to get to and there are quite a few places to eat within short distance. All in all, very useful.
5/5
TrustpilotVery contemporary
The space was attractive. And the service from on-site staff was awesome. Booking was convenient.
5/5
TrustpilotGreat place for our "Day in the Office"
We used Spaces to periodically bring together our remote team members for a "day in the office". The facility is terrific, and provided a variety of offices, conference spaces and flexible working environments that allowed us to stay productive. It's also located in a fun part of town, and the Spaces team was very helpful.
2/5
TrustpilotThe internet connectivity is poor
The internet connectivity is poor, we had to buy a router so that we can have a reliable internet connectivity. Even though we have notify the spaces we have not received a response of when the problem will be resolved
Hi Mpadi,I apologise if you haven’t received the level of service that you’d expect from Spaces.We know that good internet connectivity is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. I have already escalated your concerns to your centre team who have confirmed that they’re currently working with our IT team to resolve your issue quickly. They also informed me that they’re keeping you updated on the progress of the rectification process.Should you require further information and support, please feel free to contact them as they’re your key contact in this matter.Thank you for your patience and understanding.Kind regards,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotSpaces Gent is a great place to work
Spaces Gent is a great place to work! The staff is great and very helpful. The atmosphere and facilities are very good 👍
5/5
TrustpilotEasy online booking system
Easy online booking system and amazing on the ground support for the booking I made with Two Melbourne Quarter (thank you Lee!!)
3/5
TrustpilotNice place, but anti-Covid rules are not enforced in common areas.
Anti Covid rules are not enforced in common areas.People smoking on open air spaces, leaving cigarettes in the plants or on the floor.All the rest is very good. Personnel are very helpful, coworking tables are bigger than the usual and the Cafeteria adds a lot of value. I would like to have 1GB internet connection but the offered 100MB is enough to work.
Hi Davide, thanks for sharing positive feedback. We’ll pass it onto the team! Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. The health and safety of our locations, as well as the welfare of all visitors, customers and staff members, are of paramount importance to us. We follow strict government guidelines in the locations we operate and place the welfare of our teams and customers as a priority. I have escalated your concern to your local Spaces team who will investigate and send feedback shortly. They will be in touch to discuss the situation further. Should you have any other information to share, please feel free to email me directly at sandra.melody@spaces.com. Wishing you a great day at work, Sandra Melody Head of Customer Services
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