5/5
TrustpilotThe ladies at reception have been…
The ladies at reception have been really nice and welcoming. My stay would have not been the same without Kirsten and Erica. I would highly recommend Spaces.
Trusted Agent profile · London
SAB Saint Andrews Bureau Ltd London reviews
★★★★★
2,158 reviews across 2 platforms
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in London, at New Broad Street House, is rated 3.9 out of 5 across 2,158 reviews on two platforms, including 233 Google reviews rated 3.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat customer service!
We use this centre once per week and the customer service is always great. Bali and Charlie are a delight to deal with, and in my opinion, run the centre very well. The space itself is modern, bright and always clean. There are plenty of meeting rooms and breakout spaces too. A café can be found onsite, which is always a plus.
1/5
TrustpilotI've experienced poor service…
I've experienced poor service from this company. The process of transferring to another office has been handled unprofessionally. I would consider deleting this negative review if there is a notable enhancement in their service quality. It's shocking to pay so much for such inadequate service.
Agent replied · 11 June 2024
Hello,It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.Regards,Michelle SpireAssistant Global Customer Service at Spaces
3/5
TrustpilotIt was good, it is becoming less good
There's been a downgrade in the quality of service in the last month : dishes are not washed on a regular basis, often missing tissues in the kitchen, as well as glasses , cups , mugs, forks, spoon... A year ago, it was much better with a stronger care for customer satisfaction
Agent replied · 11 June 2024
Hi Nicolas,I understand and appreciate that you’re disappointed, and would really like to help. The cleanliness and comfort of our locations is of paramount importance to us. I have escalated your concern to your local Regus team who will investigate and send feedback shortly. They will be in touch to discuss the situation further. Best regards, Lorraine Brule Global Customer Service at Regus
5/5
TrustpilotSpaces City Point! A great location
I moved my company to Spaces CityPoint last summer and I have to say it's been a tremendous experience. The Centre Manager has been nothing but courteous and incredibly helpful in all aspects. She and her team ensured a smooth transition for my organisation. I would recommend this location to anyone looking for work space!
5/5
TrustpilotSo far, so good
So far, we've enjoyed our experience. The office space we have has a beautiful view that is hard to beat. We are able to spread out between our office space and the commons area which helps change things up. If you're looking for a space that doesn't cater to your food cravings but is just as good as an office space that does but without the noise, I would highly suggest Spaces.
1/5
TrustpilotOpaque and unethical
I do not know where to start with this company but overall the billing and extra charges are vague, the catering costs were abs astronomical, the equipment didn't work and they refused a discount, the invoicing portal is a joke and even when you are in dispute they keep charging late payment fees....we ended up paying just to get them out of our lives for good. A short-sighted company who have lost a potentially lucrative contract.
5/5
TrustpilotGreat location
Great location, services and staff
5/5
TrustpilotVery happy with your service
Very happy with your service. The only thing I miss is that in the booking confirmations you send out, you do not include a specification of which room that is booked. I always need to write down which room I have booked before I submit the booking. I would like the room number to be included in the booking confirmation.
5/5
TrustpilotI've been working here doing air…
I've been working here doing air conditioning servicing for the company I work for and would like to take a moment to say how helpful and welcoming the Centre team at Spaces City Point were during my time working with them..the ladies there were amazing and should be applauded for the work they do.
5/5
TrustpilotThe Met is always super clean and great…
The Met is always super clean and great environment. Front desk always willing to help. Grateful I work here plus I have a great view.Thanks, Rita Rodriguez
1/5
GoogleIt’s 20 degrees outside. We are absolutely freezing inside. Sitting here with jackets and scarfs. Many people complained but the receptionist said it’s just oxygen blowing into the room. Doing a 5 day course. We will all be sick by end of the week. Some people are sick from the first day! Awful!
Agent replied · 11 June 2024
Hi, thank you for your review. We would love to try and help resolve this issue. Please raise a case through the Help section of your online account. Thanks
1/5
TrustpilotAbsolutely horrendous
Absolutely horrendous. I hope they go bust.Sign a contract for a certain amount, start receiving invoices for thousands more than you agreed! Raise this with their billing team, receive non-sensical responses. I then broke down everything I should have paid to them under the contract, and receive no explanation as to where the extra amount has come from. Office now being cut-off for non payment. An absolute scam. FIND SOMEWHERE ELSE!
Agent replied · 11 June 2024
Hello,I am sorry for the experience that you have had.Please be reassured that we should never charge more than what it detailed within your agreement; transparency is fundamental to us and we always ensure that any concerns have been clarified before the signing of your agreement. You can also review your agreement, invoices, check and amend your services at any time using your online account by logging on to www.myregus.com. If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at sandra.melody@regus.com with your company name and details and be sure to include your personal review reference, BCN01J so I can identify you.Thank you again for taking the time to provide feedback. Best wishes, Sandra Melody Head of Customer Services
5/5
TrustpilotThe team and Spaces TWO MQ in Melbourne…
The team and Spaces TWO MQ in Melbourne was fantastic to work with. The space was open and refreshing. Perfect for our event.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Small spaces, over priced, noisy work spaces, toilets unclean absolute rip off. To top it off we got charged £750.00 “restoration services” for 4 screw holes…..they are out to make as much money as possible from hard working small businesses… avoid!
Agent replied · 11 June 2024
Hello,We’re sorry for your disappointment.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. Upon your departure, additional restoration was required above the standard service which was explained to you at the time. We have also provided photographic evidence.We understand that you’re disappointed but this is explained to you in detail at the time of signing and again now. Thank you for your cooperation.Regards, Lorraine Brule Global Customer Service at Spaces
3/5
TrustpilotLovely staff who are very friendly
Lovely staff who are very friendly, welcoming and flexible, but the charging and pricing model could defo be improved and made more flexible, I paid about 200 Euros for 2 months and wasn't able to use the offices at all for the 2nd month as I was travelling.
Agent replied · 11 June 2024
Hi Jay, thanks for getting in touch.Firstly, let me thank you for your kind words about our centre team; I’ll be sure to pass on your comments.I’m sorry to hear that you were unable to fully utilise your membership due to your travel plans but don’t forget your membership gave you access to our global network of centres, and they remained available to you throughout your time with us.If you have any further requirements in the future, we remain at your disposal. Thank you for your feedback which helps us to improve.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
1/5
TrustpilotAwful finance / admin....lovely reception team (doesn't make up for it in any way!!!!!)
To be fair - the reception staff at Ropewalks Spaces in Liverpool were great.The finance function were incompetent bordering on fraudulent.I have paid £1500 'late fees' on my invoices despite them having my credit card on account.Alongside that there was a random number generator for dilapidations costs when we moved out.Avoid - lots of better options available now.
4/5
TrustpilotQuiet and clean
I like to quiet, clean space and the atmosphere of professionalism.I don't like that in the early months of winter 2023 I was invariably cold (heat not working) and that throughout my one year here there have been issues with overhead lighting: doesn't turn on. I have had multiple visits from heating and lighting people to fix these problems.
1/5
GoogleAvoid… Don’t go near this office space. From start to finish our company had so many issues. From being incorrectly sold the space, unhelpful and rude reception staff, to having money automatically deducted from our account. Save yourself some time, money and hassle and use the WeWork a few minutes walk away.
Agent replied · 11 June 2024
Hi Ed, thank you for taking the time to leave us feedback, we are so sorry to hear that you have had a less than positive experience with us. We would love to try and help resolve this issue. Please raise a case through the Help section of your online account where we can then look into the issue in more detail. Thank you.
4/5
TrustpilotOffice spaces is great...communal toilets aren't
Office spaces is great - modern and lots of quiet booths to take video calls etc.The thing that stops me giving 5 stars is the shared toilets with all the other tenants on the same floor - no where near enough toilets and men leaving the toilet in a disgraceful state & leaving seats up and me having to touch the disgusting thing to put it back down. You can only imagine...
5/5
GooglePerfect office day out with your team, the staff are very lovely and the space definitely keeps the momentum for the working dsy
Agent replied · 8 January 2025
Hello leciel Bluee, thank you for the 5-star review, and we hope to see you again soon!
4/5
TrustpilotExcellent team and functional business zone
Excellent team, kind and helpful. They are always at its disposal and doing their best to make your stay as comfortable as possible. The location itself is good, with enough parking lots for cars and bikes. Not perfect if you are using public transportation.The business lounge and bar are very cozy, serving excellent coffee. Neat offices, simple decoration, functional. The joint kitchen area is well-maintained.On the negative side is that most of the services, besides renting an office, have an extra cost. Meeting rooms are only for small groups. No chill zones and a soundproof phone booth in the office zone.
4/5
TrustpilotIt's a good working place for startup…
It's a good working place for startup to start doing his business and investment as Dubai is hub for Islamic finance industry
3/5
TrustpilotRaleigh Crabtree - LR
The onsite staff and facility are pretty solid. The IT system and processes are crap. Repeatedly. The website, mobile app, and local network all destroyed time (mine and my team) way more than I expect.The only successful IT part was sharing to the screen in the room.
Agent replied · 11 June 2024
Hi Christopher, thanks for sharing your feedback. We’ll pass it on to the team!We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go. I apologise for any inconvenience caused by these services and have shared your feedback internally.Should you require further information or support in this matter, please feel free to contact your centre team directly.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
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