SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

Non caring staff and service

this is a scam, first due to the COVID 19, between march and april, the spaces were not allowed to take in people. So they promised to give me some credit of free usage of three month, and then in May they asked me they won't do it anymore. This business has no ethics of what they have promised. run by the liars!!!They argued my free extension has to be accepted by me, otherwise it was canceled. How absurd and non-sense!!!! AVOID!!!They had no interest nor sincerity to solve anything!!!!Here's their absurd reply shows that had no interest to assist, also waste time to argue with them since they will NOT help you!!!Hello, "I hope that you are well. My name is Staci and I'm a member of Sandra's customer service team. She's asked that I reach out to you regarding your concerns.After reviewing your account, I can see where we did send you the COVID offers back in May but we never received a response from you until July and by that time, we were no longer providing those offers.I do see that your agreement is terminated. Please know that you can still access our services until that last day." Thank you,

SirLinjie · 28 October 2020

★★★★★ 1/5

Trustpilot

Avoid.

Rented an office on a 12-month lease from Spaces in Washington. Renewed for another year. A week before the second year was about to start, receive an email telling me the entire office is closing and we have one week to get everything out. Spaces then bills me for my next month's rent, even though the office is closing. Hours and hours spent trying to find someone to speak with about getting my rent refunded and my security deposit back. TWO MONTHS LATER, I finally get everything back minus a $155 cleaning fee taken from my deposit, even though the Spaces office closed.

Steve · 25 October 2020

★★★★★ 1/5

Trustpilot

Do not be drawn in by branded pencils…

Do not be drawn in by branded pencils and 'Pizza Tuesdays'. I should have gone with my gut and avoided a Regus-owned business. The recent articles in all the major newspapers exactly mirror my experience during Covid - this is a business with unethical and immoral trading practices with a long track record of forcing the hand of landlords and tenants alike. We were offered no support during Covid, only a deferral if we signed a longer lease. The sales team were ill-informed and pushy, and frequently forgot what they had told me before trying to sell in new packages or make me commit to a longer lease. To read in the press (The Sunday Times, 4th Oct for just one of many examples) that Mark Dixon the CEO is using insolvency threats to get rent reductions on Regus/Spaces building comes as no surprise, but it's a bitter pill to swallow when he goes on to say it would be "too complicated" to pass any savings on to their customers. Customers who are predominately small and growing independent businesses and entrepreneurs who are grappling to survive this year but who the economy needs if we have any chance of a recovery.Shame on you Spaces - you deserve all the negative press and reviews you are receiving.

Neil · 6 October 2020

★★★★★ 1/5

Trustpilot

Great Concept but Poor Management and Unprofessional Staff

As a member, I've experienced the poor communication and management others have written about. The staff can be very friendly but doesn't receive sufficient training and acts unprofessionally. The worst I have experienced is that they will break your lease and kick you out if someone is willing to pay more or if they just decide that the location is not profitable enough.This happened to me and many other small businesses in September 2020 when they suddenly decided to force everyone out of their Hell's Kitchen location in New York. That location was beautiful and very large (above 10,000 sqf). They ended my agreement 10 months before the end of the term despite paying every month early. They did not provide any explanation, not even a phone call (the notice came in an automated email) and gave only a two-week notice to leave the building. The onsite staff claimed they had no idea what was going on. That's either a lie or very poor management from their corporate office to not let your own employees know of the situation and hurt small businesses without offering any compensation.

Michael · 24 September 2020

★★★★★ 5/5

Trustpilot

Perfect location, Excellent facility

The venue was centrally located, making it convenient for all attendees. The staff were friendly and welcoming, and the check-in process was smooth and efficient. The meeting room was well-equipped, and the additional facilities provided contributed to a successful and productive week.

Adele · 21 September 2025

★★★★★ 1/5

Trustpilot

spaceworks is the worst client experience ever

The worst client experience ever. The moment they get your bank/card details they will rip you. Charge, surcharge, overcharge, late fees, it has been a nightmare with them. Clients service keep answering : can't waive your penalties, you have to pay. They lie and keep charging you after you terminate the lease. Do not go to Spaces, spacesworks, Regus, IWG.

Henri · 26 June 2023

★★★★★ 1/5

Trustpilot

Awful company

Awful company! I gave my notice to cancel my co-working agreement. I then get offered a 2month free if I commit to 5months on the last day before I was due for termination, which I agreed to. I have now had all sorts of wrong charges, parking charges, and late fees, asking for payments when I have already paid.The office itself is nice but the way ur treated is awful. for small businesses, you want to feel trusted and supported.I tried emailing you Sandra but your email address is undeliverable and bouncing - send me an email address that works and I will respond to that.

Richard · 3 August 2020

★★★★★ 1/5

Trustpilot

I loved Spaces till my nightmare with the Helpdesk

I loved Spaces and been a member since 2013. Working with their helpdesk has been one of the worse experiences I ever had. I have called and emailed them over 10 times to clear up a billing issue. Each time they said I would hear from them in 24 to 48 hours or a manager would call me. Never happened and when I followed up. with them again each person gave me a different answer. I have a month to month contract - today I received an email saying I owed them over $10,000.00. At this point, they are harassing me and I would go so far to say embellishing me. This ordeal has made me sick.

Dion · 23 July 2020

★★★★★ 4/5

Trustpilot

Spaces - A nice place to work

Place is very clean and tidy. It is a great place to work.Staff is very friendly and helpful.Only problem so far, is that sometimes the wifi in the common areas is not working as expected. Had problems with internet calls.

Dimitris · 27 September 2023

★★★★★ 1/5

Trustpilot

The worst level of service I've experienced in quite a while

The worst level of service I've ever received in a service agreement in the last 20 years. The employees at the Santa Monica Spaces location are fabulous, the management is non-existent. Read the other 1-star reviews at Spaces Santa Monica, based on my personal experience, they are all accurate, I won't bore you with my story, I'll just say they are great when signing you up, if you have any issue at all about their end of the deal, the staff at the individual locations have no power to rectify anything, have been told by upper management to not contact corporate on behalf of the customer, have the customer contact directly. They take a week plus to answer when they answer, and their answer is always "sorry you feel that way but no." The parent company, Regus, seems to be run by the worst people. Read up on twitter etc about how terrible they treat their customers. People in the UK seems to get the shaft even worse, but they're pretty terrible stateside as well.

Kurt · 11 July 2020

★★★★★ 1/5

Trustpilot

No heating, no action, no response

We rent an office space in Hemel and it has been one of the worst experiences we have had.The heating simply doesn't work in the building and has been a problem for over 6 months.Our office is consistently below 13 degrees every morning and the staff team can't be bothered to even send courtesy e-mails to keep people updated or to give expected timeframes.

Stef · 3 February 2023

★★★★★ 1/5

Trustpilot

I agree with these poor reviews. If you're thinking about using them - don't!

Oh my! You can see and hear the pain in these reviews. If I could give 0 stars I certainly would. My experience has been so similar to others. I see the customer service responses to previous complaints and it represents what we have experienced too. The responses seem out of touch, inflexible and unhelpful. It feels as though the company has forgotten what it was designed to do and its practices exist only to create systems that take money, provide poor service and are truly inflexible - despite what customer services claim. It is such a shame.I certainly would never have anything to do with IWG/Regus/spaces ever again, and I can only hope that masses more do the same - this may prompt them to re-think how they operate. And if you are thinking of taking out a workspace there I strongly advise you to look elsewhere for your own sanity!

Elaine · 24 June 2020

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company. As many have pointed out they are very very happy to upgrade you at any opportunity as you grow. But the moment COVID hit they have offered no help at all. First of all the office was closed. They still charged full rent. Then they furloughed all of their staff (including most of the helpdesk people etc). Still charged us full rent. Then they said have 50% education over two months. Thats nice! But wait, you have to extend for another 3 months, on full contract. So they basically used the crisis to make money. Finally they said you can downgrade. But you need to sign up for a contract length that honours the full amount we were supposed to pay. So basically not helping at all. STAY CLEAR of them. Terrible customer service, no loyalty.

Jake · 17 June 2020

★★★★★ 1/5

Trustpilot

Dishonest and unprofessional - Don't rent at Spaces!

The most dishonest and unprofessional co-working space imaginable. Staff keeps changing so there is no history of what has been agreed to. We decided to leave before our contract ended because of construction noise and general dissatisfaction with the lack of flexibility and understanding from the staff. They refused to be understanding around letting us out of the contract, but then rented out our room (that we were still paying for!) to another company without telling us. We (Rokoko - motion capture company) still to this day have not received any explanation or return of our deposit and they will not answer our emails. Don't rent there!Addition after seeing reply from Sandra Melody:First of all, I tried replying to the email address you provided (sending the entire correspondence I had with your team) and the email address you provide does not seem to exist. Your answer is (maybe purposefully) not matching what I wrote: We did NOT break the agreement. We paid for all months, even after we removed all our things from the space. We then noticed (because we one day came by unannounced) that you had let another company move into our office, without asking us and while we were still paying. I assume you were collecting rent from them too. And even after all that, you did not return our deposit and I'm now unable to get an email response from you. Does all this sound fair to you? Please check with Adrian Boone and Mark Torrocha from your team to verify all this. I have emails confirming that I'd be happy to send to you. They can also provide you with my email if you want to get in touch. I'd be more than happy to discuss!

Jakob · 13 June 2020

★★★★★ 5/5

Trustpilot

Truly Great Experience with Space!

We have a great experience with Spaces @ TripleOne Somerset and enjoy our time there. Angie is an amiable person and pays attention to small details, right from the start when we first booked our day office. She exudes warmth and never fails to make us feel welcomed at the centre. We highly recommend you to try Spaces @ TripleOne Somerset!

Cindy · 25 March 2021

★★★★★ 5/5

Trustpilot

Great offices with brilliant staff!

Our business moved our head office to within the Spaces building at Chalfont Park in 2023. All our staff are very pleased with the move and love the new office space which is light, airy, clean and comfortable. All the staff at Spaces are very friendly, helpful and always willing to try their best to rectify any issues we face, the centre manager in particular is brilliant. Thank you for having us!

Bethan · 15 August 2024

★★★★★ 5/5

Trustpilot

The staff there go the extra mile

The staff there go the extra mile. Really friendly and helpful. Example: When the coffee machine broke, Eli made coffee for everyone in a cafetière which just made the place feel like your own office (which it sort of is!)

Simon · 18 September 2023

★★★★★ 5/5

Trustpilot

Een Leerzame Reis naar Samenwerking: Een Recensie van Zaalreserveringen

As newcomers in the field of room reservations, we ventured into unfamiliar territory. And let's just say, it was a journey that not only yielded us rooms but also new acquaintances thanks to an abundance of emails - an ironic highlight that must not go unnoticed.It was our very first time navigating through the process, and as expected, there were bumps along the road. Communication proved to be a challenge. Invoice details were a mystery that we had to unravel. But as with any new encounter, it required patience and understanding to get to know each other better.Despite the initial hurdles, we nevertheless maintained respectful communication with each other. Every email, no matter how numerous, brought us closer together and provided insight into each other's needs and expectations.In the end, we arrived at a solution! With the rooms reserved and the invoice details sorted, we feel welcomed into a new world of Spaces.All in all, despite the challenges, we are pleased that everything worked out. So to all involved: thank you for the emails, the communication, and especially for the opportunity to get to know each other better. Here's to many more successful reservations and new encounters in the future!

Frédéric · 19 March 2024

★★★★★ 5/5

Trustpilot

The support team is amazing

The support team at Spaces is very helpful and supportive. The location is bright and clean and welcoming to guests.

Chris · 17 October 2024

★★★★★ 4/5

Google

My company held a two day workshop here and we found it quite ok. Although, we had requested one room, they gave us two small ones so had to split up! All conveniences required for meetings and work are provided, except our rooms did not have any power points to charge our laptops. Washrooms are good, clean.

Aruna · 20 March 2025

★★★★★ 1/5

Trustpilot

Homeless person living in showers

Shambolic organisation. Poor customer service. Homeless person sleeping in the showers in our building (Victoria). Lights in our office did not work for more than a month. Leak in our office for 3 months. Heating also not working for several months. Would not recommend people working with this organisation in the future.

Alex · 18 December 2023

★★★★★ 1/5

Trustpilot

We contacted for a virtual office in…

We contacted for a virtual office in Napa CA for 2 years. The center was open very short hours that don't fit an entrepreneur schedule. Staff was minimal and hard to get ahold of. We worked for 4 months to cancel äuto renewal. We are still being billed after written confirmation of the cancellation. This firm is incompetent and dishonest. Stay away

Patrick · 21 March 2023

★★★★★ 5/5

Trustpilot

Pachara and the team are super helpful…

Pachara and the team are super helpful and provide a great experience, nothing is too much trouble. They are there, friendly and happy to provide the support you need when you have visitors coming and a meeting.

Kat · 23 November 2023

★★★★★ 1/5

Trustpilot

agressive marketing

agressive marketing, faulting registration system and a depressing environment.

Augusto · 18 September 2025