SAB Saint Andrews Bureau Ltd London reviews

★★★★★ 1/5

Trustpilot

DO NOT DO BUSINESS WITH REGUS/SPACEWORKS/IWG THEY'LL SCREW YOU!

BS company, once they have your banking info they just arbitrarily charge your account in just the month of March 2021 they charged me nearly $600 for a $192 monthly membership, the receptionist at my building told me she submitted a refund request - BS - didn't do that then next receptionist says she'll expedite the refund request - THEN I get an email from BS overseas support desk to "please provide proof we overcharged you"????!!!!!!!BS company don't do business with them you'll regret it!Ric@ GoHireAVetUS Navy Veteran

Ric · 4 April 2021

★★★★★ 1/5

Trustpilot

Terrible service, think twice before falling into their trap

Terrible service, think twice before signing anything with them as there is no way out of their trap. As a small business effected with Covid Ive downgraded my co sharing office to post only membership, once signed when being asked for my post name I’ve made it clear that post will be named on my legal company name and my trading name (as they are slightly different but of course 1 company) I was told that I will have to pay for both names separate (which makes no sense to me as it’s 1 company) otherwise they will not accept post and return to sender. I’ve then asked to terminate my contract as I was not aware about this rule, and the reply I have received was if I don’t pay they will send the debt collectors after me, (bare in mind it’s the first day after I’ve just signed a contract that I have been threatened with Debt collectors and after two years me renting 3 desks and never missed payments) after going back and forth for weeks they finally decided to agree to accept post under both names, Now I had to deal with late payment fees as it wasn’t paid until the matter was resolved, which they are charging me for suspending my services etc. After finally agreeing to remove late fees I’ve paid immediately to move on and finally get back to my business and trade. But guess what! 5 days later I’ve received a call from my client to say that their Cheque posted to me has been returned !! After reaching out again they have said that they still haven’t reopened my services!! (5 days after it was all finally sorted) Is this normal? How are small Business like mine protected against these traps? With no help from anyone at the spaces team, debt collectors threats, I’ve been paying in full for a service that I’ve not even been receiving!!! Thank you for this unnecessary mess and massive inconvenience caused by your useless customer services, Bottom line - In spaces they treat you as another agreement number (same way Cows get treated) rather then a client. And NOBODY cares about you other then chasing money and debt collectors threats. Stay far

Lazer · 30 March 2021

★★★★★ 5/5

Trustpilot

Lovely offices with contemporary vibe…

Lovely offices with contemporary vibe in a good central Bristol location. The onsite Spaces team are excellent and have looked after us since we moved in a year ago. Would highly recommend!

Lou · 13 January 2026

★★★★★ 3/5

Trustpilot

Can be better in details

New move-in user from wework to space. Overall premise, hardware(furniture) are great. Staff service is also helpful but servicing from premium service provider can be done better, - such as offering of commmunity meeting room, range of facilites, and service and detail in areas can be improved. 4 star service in 5 star hotel. Perhaps differ by location.

Leo · 13 October 2023

★★★★★ 1/5

Trustpilot

Deception, extortion

Worst company ever! (and they always answer to contact them so as to look good in public but then they ignore your messages and don’t care about anything)Same problem as the comment below! They charge you for 2 months from the first day. I asked the staff to cancel my membership.m from the first day because I was there only for a month. They told me they’re handling it. Then when I ask why I received an invoice, they tell me that they investigate. They didn’t do anything. When I ask the customer support they told me « I have no proof » and the staff just does as if they were right. They basically ignored my request and then told me I had « no proof ». The staff purposely scammed me and then pretends « I have no proofs » even though I asked them every single day. If you go there, get a proof of every single interaction. Otherwise, they’ll just use that against you. And don’t believe they customer « support ». It’s just a way to look good in public. They can’t be trusted at all. They’re guilty or deception and extortion. I can’t believe it’s an actual company.

Jer · 19 March 2021

★★★★★ 3/5

Trustpilot

We would appreciate a bit more…

We would appreciate a bit more "flexibility" towards a customer who has made reservations for the whole year. Last minute cancellation 6 July could have been dealt with in another more professional way, especially if the next day another meeting was scheduled too. Moreover, we mentioned that we were looking for some alternative extra training days at the Manhattan Meeting Center...

Katleen · 20 July 2023

★★★★★ 5/5

Trustpilot

It's not the first time we use the same…

It's not the first time we use the same space, on Chase Oaks, Plano, TX - the location is comfortable for our clients and us. And the personnel are very accommodating.

Silvana · 19 January 2026

★★★★★ 5/5

Trustpilot

Aside from great location/contemporary…

Aside from great location/striking modern layout, the support and assistance from the front desk personnel is second to none. Space is Deep Ellum, Dallas TX

Richard · 11 September 2024

★★★★★ 5/5

Trustpilot

This coworking Space is quite cool

This coworking Space is quite cool, has many locations, staff is friendly overall. The places are well located and the infrastructure within is comfortable, well organized, and with good WiFi connectivity.

BENITES/LUIS · 24 May 2024

★★★★★ 5/5

Trustpilot

BEst Decision in 2023

Joining Spaces was my best decision in 2023! after working in my own office for 29 Years. Now I have multiple locations and I feel focused in my place independently of the location that I'm.

Alfonso · 6 March 2024

★★★★★ 5/5

Trustpilot

Helpful staff - good location

The support staff here Kat and Chelsea go above and beyond to help out with our business. They are an asset to the spaces business and a pleasure to work with.

Lucas · 16 January 2026

★★★★★ 1/5

Trustpilot

Very bad experience using Spaces

Very bad experience using Spaces. I canceled my membership a month ago but it says I will have it until 2025. They still charge me, even though I canceled it and don't use it anymore.Update from 01/05/2020After I posted my review here, they finally terminated the membership but they terminated it from Jan 31, 2021? I canceled it on December 11th, 2020. Why do I have to pay for an additional 1.5 months if I canceled and didn't use it since December 11th, 2020??? It's 1000% Spaces/Regus fault that they couldn't terminate it on time when I canceled my membership. It was impossible to contact them, they didn't reply. When I sent them a message on Facebook, they replied that someone from the company will contact me in 3 weeks..that's crazy!!!

Rick · 5 January 2021

★★★★★ 1/5

Trustpilot

Virtually all positive reviews are…

Virtually all positive reviews are invited and even they appear in batches, funny that. All reviews put up by real people running real companies who have genuinely experienced IWG, Regus and Spaces and felt that they had to warn others are virtually all 1 star. We await our £14,000 deposit 5 months after walking out when Regus refused to honour their own senior staff members written contract term to us. Take note of the people who wish they had read and heeded the reviews, it’s your business and livelihoods at stake! If you are prepared to put a review here make sure that you also warn people in your business community.UpdateUsual Load of rubbish in the reply below. The written confirmed terms from their own senior employee was a proper legal commitment! No discounted rate, they offered us space at a rate we agree and it appears we should be grateful! No proper help provided at all only contract lengthening. As per pretty much every genuine review here it’s clear they are a massive risk to your business. Their customer service is non existent and the rather pathetic ill informed responses fool nobody. It’s a totally untrustworthy business and 1000’s of negative reviews web sites and in press articles absolutely support that view.

Gary · 23 December 2020

★★★★★ 1/5

Trustpilot

one of the biggest challenges with…customer service

one of the biggest challenges with spaces is their billing and customer service. The staff at the front desk is amazing and helpful. Once a contract gets signed and questions regarding billing or charges that are not agreed upon show up on the invoices the sales manager has no answers and tell the clients to deal with customer service. As a business owner customer service is key. Spaces has nice modern facilities and invests in creating fun creative work environments. please invest in customer service and making the your clients feel valued. At this age in technology the billing and ability to discuss contracts and questions should not be this hard.

Miguel · 18 December 2020

★★★★★ 1/5

Trustpilot

Lack of Customer Service & Organization a Disappointment

Although Spaces has the potential to be a great place, there is a big miss--a lack of local support. It seems all their emails go to a helpdesk in the US and I sent 3 emails about an issue that were never replied to. They also send out very confusing automated emails saying "we've billed your card" when in fact after getting extremely upset that they had seemed to bill my card again after I had just paid - I realized they had not billed my card. So there was confusion for awhile about that and it never seemed to get resolved. Staff, while very helpful, seem to defer to the overall organization saying it's not their department. So I sadly cancelled my membership and then I joined locally-owned coworking spaces and have not been disappointed!

Ali · 18 December 2020

★★★★★ 1/5

Trustpilot

Internet service sucks

I love the space and environment here at spaces Baltimore , however I pay $650 a month and my internet NEVER works. I have to ask the front desk to help me everyday and they say all they can do is summon the IT department . It’s really awful customer service and I don’t know how much longer I can do this. The entire point of having an office space is to be able to conduct business . I can not do that if my internet is always down and disconnecting.

Tassia · 17 December 2020

★★★★★ 1/5

Trustpilot

I came in for a trial day

I came in for a trial day, and ended up leaving after about 10 minutes in the building. I didn't like the way I was being spoken to, I had been given incorrect information. The representative wasn't willing to admit any fault and it the hole vibe was overly "salesey" without regard for what I was asking for. I decided to quickly check the reviews online and that consolidated my decision to leave the building immediately. What a strange and confusing company.

Yvonne · 16 December 2020

★★★★★ 5/5

Trustpilot

Great place to work !

Great place to work !I have started to work at SPACES mainly in Madrid and Paris, the sites are amazing and very well organized for work.Booking is easy and facilities are great.

Dominique · 25 April 2024

★★★★★ 5/5

Trustpilot

Brilliant team of people supporting at…

Brilliant team of people supporting at Spaces Lochrin Square. I had an opening event and the help from the team was immense, above and beyond. Special thanks to Daniel for all his hard work.

Keith · 15 March 2024

★★★★★ 1/5

Trustpilot

Beware of what you are signing-up for

We have been a Spaces customer for a little over 1 year, and currently have taken an 8 person office at CityPoint centre in London City. We signed a 3 year contract, and it has been one of our biggest mistakes. We just cannot wait to get out of this place. In this short period, we have been made to move offices very often, and we are now in our 3rd office. Even after complaining time and again, we still don’t even have a single working telephone line in the office, and we just have to use our personal mobile phone. We do not have a dedicated internet access line and all we have is the generic common WiFi access. We are paying for all of this, but these have never been provided from day 1 until now. Customer service is a nightmare. The initial billing gave us sleepless nights with the Head Office team billing us for 2 months and then returning the money after almost 3 months. Only go with Spaces/Regus/IGW if you are willing to suffer the following:-1) you are willing to pay rent almost one month in advance2) if a larger client arrives or somebody is willing to pay more, you will be thrown out of the office and moved to an even worser office - we are at our 3rd office in a little over an year3) customer service is a joke - be prepared to pay but not have telephone lines or dedicated internet4) the main contract will not have all the clauses, those are well hidden in another fine print document called house rules - e.g. 4% annual increase in rent (covid or no-covid, you still pay the increase)5) spend hours and hours on emails and calls to Head Office to sort out the errors they make in billing, and wait for months to get your money back6) sales pitch promise free coffee/tea and free conference rooms - you will never see any of this after day 1.Be very prepared and careful before signing-up.

Abraham · 4 December 2020

★★★★★ 1/5

Trustpilot

Total sharks. Money grabbing and unethical!!!

Terrible. Sales people will do anything to get you in, including never sending over t&c’s. To the person who will dispute this (Sandra) don’t bother, I have written evidence stating otherwise AND NO I DO NOT WISH TO DISCUSS SO YOU CAN EXPLAIN ANOTHER TRUTHFUL REVIEW AWAY. Furthermore I have had legal professionals look over the contracts in which we keep getting late fees from because unlike ANY other company I have worked with, they operate on a 15 day billing cycle. BUT DO NOT MENTION THIS IN ANY CONTRACT, therefore are making illegal “late payment fees”. Absolute sharks and judging by their rating, need to be audited. Seriously do NOT bother with these. More people need to know about them. Absolute fraudsters.

Adam · 1 December 2020

★★★★★ 5/5

Trustpilot

Highly recommended - Great staff & Environment

We have thoroughly enjoyed working with the staff at the Spaces location in Raleigh at Crabtree. Sam and his team have gone above and beyond for our team who meets at Spaces regularly for team meetings, conferences, and meetings with clients. The meetings rooms and shared space are always very clean and offer a great environment to work and meet!

Tina · 1 October 2021

★★★★★ 5/5

Trustpilot

Spaces MK is just the perfect place to…

Spaces MK is just the perfect place to be for any size business, from a startup desk through to multiple office spaces. Equipment and facilities is top notch and Erica and Kirsten make you feel welcome and offer support each and everyday. Many things are about the people, and Spaces MK is 100% about the people. Keep up the great work and would not hesitate to recommend anyone.

Steve · 13 November 2024

★★★★★ 1/5

Trustpilot

Reached the end of the line - handing over to a solicitor

After months of incorrect billing and Regus unlawfully holding on to £655.70 of our retainer, I finally thought the issue was resolved when after several months of complaints credit notes were processed for £1,028 of overcharging. This was overcharged on an invoice that was for £1,791.48 so the vast majority of the invoice was incorrect.Finally the credit notes come though and two days later we get the next invoice with a late payment fee of £121.45 I contacted the Head of Customer Services as requested in the responses to other TrustPilot complaints. Since 2nd November no response has been received, not even an acknowledgement the complaint is being looked in to.After first raising this complaint on 6th September we have decided to appoint a solicitor and take legal action. This may be the only way to get a result.For anyone considering Spacesworks for an office, please do not take the chance. I cannot describe how consistently poor the billing and admin has been across both our London and Manchester offices.The staff in the offices are lovely people but none of the billing or customer service staff care in the slightest, least of all, Head of Customer Services.

Joe · 18 November 2020