Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible customer service and lack of…
Terrible customer service and lack of good faith - I got a free pass for try the Space in Santa Monica for one day. After that, the area sales manager called me several times a day and send me several emails. I decided to try for a month, in a pro-rated fee, since I would be in LA just for the half of the month. I realized that the space was not for me and called and emailed the Sales Manager to cancel. He did not reply to me in time for cancel it and I had to pay for another month. I complained several times but their customer service is awful.
MarthaM · 25 June 2022
Agent replied · 11 June 2024
Hi Martha,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Spaces.All our agreements are under automatic renewal. Some advanced warning is necessary should you wish to end with us, and it should be no less than the agreed term and specified notice detailed in your agreement. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. I apologize if you weren’t aware of this. I would love to help but haven’t been able to identify your account. Could you please email me at Lorraine.Brule@spacesworks.com with your company name and/or account reference (as displayed on your invoice)? I look forward to receiving more information from you. Best, Lorraine Brule Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotCANCEL MY MEMBERSHIP
I have been trying to cancel my membership for months. Spaces continues to take money out of my account for the virtual office space. When I tried to cancel my membership online, it seemed as if it confirmed my cancellation but then I received an email about my termination agreement. All I want to do is end my membership and it should be as simple as that. Yet I keep receiving emails about my inquiry and how if I want to end my membership then give a proper notice. This has been the most heinous and predatory experience. I followed the instructions on how to cancel my membership.. nothing happens.. I send an email to cancel.. nothing happens. Someone needs to fix this asap!!!
Kyle · 10 June 2022
Agent replied · 11 June 2024
Hi Kyle,I apologise if you are not completely satisfied with the service. I have personally checked your account to ensure there are no issues and can confirm that the account was successfully terminated. A confirmation email was sent to you on June 8. The agreement term you signed for was for 24 months and therefore the account will terminate on Nov 30, 2023. We partner with our customers to help them run and grow their business, but some advanced warning is necessary should you wish to end with us, and it should be no less than the agreed term and specified notice detailed in your agreement.If there is anything further I can do please email me at michelle.spire@spacesworks.com, or you can create a case through the Help section of your online account.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 3/5
TrustpilotYou let Roger leave
You let Roger leave. He was the BEST Community Manager we have had in the five years I have been here. He joined a company that left residence here to do the same work with better pay and flexible hours to take care of his child. Whoever let him go should be fired and never permitted to work in a leadership position again. One Glenlake Pkwy, Atlanta, GA.
Chuck · 27 July 2023
Agent replied · 11 June 2024
Hi Chuck,It’s disappointing that you would leave a 1* review for such a matter.We value all our team members and of course prefer that they stay and grow with us.The fact of the matter is that people in any industry move on to pastures new from time to time.Whilst it’s beyond our control we always respect the wishes of our employees.Thank you for your feedback.Kind regards,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 4/5
TrustpilotSpaces Vila Madalena is doing well in promoting events
Spaces Vila Madalena is doing well in promoting events so we can meet the others companies in the building. They are not doing so well in maintaining the bathrooms and the kitchen area well kept: eg.: keeping the walls' paintings pristine, encourageing the companies to wash their own dishes.
Gabriela · 13 October 2023
★★★★★ 5/5
TrustpilotSpaces Waterfall wonder team
The team at Spaces Waterfall is what make the difference. Attentive, excellent front of office support. Responsive and friendly. You need evidence; come visit this office.I want to note that I couldn't find Waterfall South Africa on your list.
Byron · 17 May 2024
★★★★★ 5/5
TrustpilotAmazing customer service
Lee is a great addition to the Spaces team. He is always available to assist when needed. Our team recently had some WIFI issues and Lee was there on the dot to help one of our guys out.
Neeyati · 23 May 2024
★★★★★ 5/5
TrustpilotConvenient Location and Professional Environment
The location is extremely convenient, less than one minutes walk from the doors of Finsbury Park station. The concierge was helpful and professional. The available communal space suited my needs very well. Everything was very clean and well maintained.
JCastein · 30 April 2024
★★★★★ 1/5
TrustpilotComplete and utter con artists.
This absolute sham of a company clearly isn’t even opposed to writing false trust pilot reviews for themselves to trick you into a false sense of security in signing up for them. Please see the below “invited” reviews which are undoubtedly the only positives you will come across and seem to appear in quick succession when a negative review is posted.Please don’t make my mistake in believing them.In my experience the advertised prices are false. No one in the company seemingly has a clue what they’re doing….. That or they’re hiding their corruption under the guise of ineptitude. Please don’t waste your time, money or well being dealing with this “company”. They will take your money, lock you into a contract and provide absolutely no service whatsoever.
Elizabeth · 6 April 2022
Agent replied · 11 June 2024
Hi Elizabeth,We’ve tried to identify who you are in order to assist you to no avail. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We are not “con artists” or a “sham of a company”. Transparency is paramount to us and we work hard to ensure we provide our customers full clarity on everything that we do. The details of the agreement such as pricing, terms, and conditions will be explained to our customers prior to signing the agreement by our team. If the customer has any sort of questions regarding the agreement, they can get them clarified with our team prior to signing.The reviews on social media are posted by the customer based on their experience with us and we welcome all kinds of reviews so that we can improve the quality of service.I haven’t been able to identify your account. Could you please email me at sandra.melody@spacesworks.com with your company name and account reference (as displayed on your invoice)? I look forward to receiving more information from you. Best, Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotAvoid at all cost
Avoid at all cost. We were given a week’s notice to move from our office in London to Liverpool Street as Regus closed the other office down. Despite telling us we would receive an identical office, it’s half the size, we barely have daylight, the space feels cramped because the roof slants, they cram in as many people as possible and it’s claustrophobic and dark.On top of that the cleaners don’t empty the bins and we were told today, that we have to empty our own bins despite it being a serviced office! The staff won’t help with anything at all.We were offered a community room with Regus, but now Spaces/Regus or whatever they are, say this is not available and we have to pay for all meeting space. They cynically charge for ever single thing and customer service is poor. I will be moving as soon as I possibly can. I can’t quite describe how cynical and money focused this company are. Sadly they don’t care at all about their customers
Natalie · 1 April 2022
Agent replied · 11 June 2024
Hi Natalie, I’m very sorry to hear of your dissatisfaction. I would first like to state that we absolutely care about our customers and it’s unfortunate that you think otherwise.A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion we were unable to provide it and for this we apologise.Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in London can help us locate an even better workplace for your needs. The new office you viewed and accepted was a like for like transfer but if you’ve since decided it is not suitable for you our agreements offer flexibility and can be transferred to an alternate centre that may be a better fit for your needs. I see from your review that you value having a community meeting room available to you. Your local team-lead has already advised you of our nearby locations that offer this benefit should you wish to consider a transfer.Like many businesses we are becoming more and more aware of the environmental impact our organisation can have. We operate 3000 centres in 120 countries so I’m sure you can imagine the amount of waste this can generate. To minimise the amount of waste going to landfill we have placed recycling points in the common areas of our centres. We have received great feedback from this initiative and have found that customers are happy to take a few minutes out of their day to dispose of their rubbish in the designated areas in support of this.A member of my team has contacted you and please remember that your centre team is also available to answer any of your queries. If you need further support, please feel free to contact me at sandra.melody@spacesworks.com. Kind Regards, Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotNever Again - Updated with good news
I realize that some people like these facilities. But for my company, these guys were totally the wrong choice. I thought we were working with an organization that provides a home for start ups, creatives, dynamic companies. What we got was inflexibility, passing the buck and ultimately shockingly poor customer service. Our needs changed. For a start up, that shouldn't be a big surprise. Not only do they refuse to respect our changing needs they insist on us continuing to pay for a service we dont use. In fact they have stopped providing even the basics of the service (mail service) but still charge us every month. Front desk staff are lovely but seemingly have no authority. Whenever I do get a message from other people I just get a "you signed the agreement so its not our fault". Just exactly the sort of business relationship building that engenders loyalty and respect - NOT !!UPDATE - Following a dialogue initiated by this review, the company have agreed to our requests. I appreciate that they responded positively.
AG4356 · 17 March 2022
Agent replied · 11 June 2024
Hi, thank you for getting in touch. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. Your current agreement will expire on November 30th 2022. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements. Some advanced warning is necessary should you wish to end with us, and it should be no less than the specified notice detailed in your agreement terms. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. I apologise if you weren’t aware of this. Please remember that your centre team are trusted and have already been discussing this with you. You may continue the conversations with them to reach a resolution.Regards, Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotOffice rental for 2 hours
I needed office space for a couple of hours and Spaces made it very easy to book an office for myself. I rang them as I was unsure about the types of spaces they offered and I spoke to someone very nice and friendly and afterwards made my booking within minutes. The setup was perfect and the office had everything I needed. Would definitely recommend!
Mrs · 18 January 2022
★★★★★ 1/5
TrustpilotDon't bother lots of hidden charges
Don't bother lots of hidden charges. The sales team say what they need to and soon as you sign you get a drift of invoices which are complexed and confusing. When ever you speak to staff it's 'the computer says no' attitude. The firm don't understand customer centric principles, its clearly a 'lets make as money from these people as possible attitude'
Recent · 8 November 2023
Agent replied · 11 June 2024
Hi Yogesh, I’m sorry if you felt the need to escalate this.Your comment about “hidden charges” is simply not accurate; all of our services and costs are detailed in the agreement you signed. Any that you do not require can be opted out through your online account. By default the invoices are set to itemised, but these can be changed to a summary should you prefer a shorter version. You can do this in your online account (MySpacesworks.com) Account > Billing and payments > Invoice preferences. If you have any questions regarding the invoicing you can reach out to the local team or open a case though the “Help” function of your online account.We understand your comments relate to the payment retainer. We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.I have asked a member of my team to contact you to answer any further questions you may have. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 3/5
TrustpilotPrinter and Phone Booth
I have issue on printer several times.The printer speed, quality is good enough but it sometimes stack a paper. They still use old printer so better to use new and latest version of printer.I also would like to have phone booth on 8th Floor. I will be better to open any unused room as phone booth.
Naoki · 18 March 2024
Agent replied · 11 June 2024
Hi Naoki,I’m very sorry to hear of your dissatisfaction.I immediately escalated your concerns to your centre team, and they have confirmed that the printer has been scheduled for repair and the phone booths are available on the 7th floor; the rooms on the 8th floor are for occupancy purposes and cannot be converted into a phone booth.They also informed me that they have clarified these details to you. Please contact them for further information on this matter.Thank you for your comments which help us improve. We appreciate your business. Best regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 2/5
TrustpilotGreat Space, NOWHERE TO HEAT YOUR FOOD.....
Excellent shared work space as a small business however there is NOWHERE in any of their spaces to heat food. Pretty crazy in this day and age.If you brown bag and want hot food you cant bring your lunch and heat it... basically you have to either eat cold food or go out and buy something that is hot.... must be one of the most archaic features of a service I have ever come across...~Addition:Its clear that your service is not designed for the customer at all then, but rather around saving on your bottom line by not have the required operational support to manage cleanliness in your environments.Further to this if a buy a meal externally and bring it into the space its going to smell and potentially make mess anyway...... just saying :)
Gareth · 4 February 2022
Agent replied · 11 June 2024
Hi Gareth, thank you for taking the time to leave us your feedback.We aim to provide the best possible facilities in all of our centres and it was with regret that we reached the decision to remove microwaves from our network. A clean and pleasant working environment is fundamental to the service we provide and unfortunately this was being impacted by both smell and cleanliness issues associated with the communal microwaves.There are options available to our office customers and our local teams are always at hand to answer any questions. Thank you once again for your feedback.All the best, Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotProbably the worst serviced office we…
Probably the worst serviced office we have rented. No service at all during our tenancy and once we moved out they charged us over and above our exit fees for cleaning the carpets because of wear and tear which as per the management company was created by us and not from using the same office for the past 4 years. Also they keep raising the prices upon every renewal so never rely to what they offer you to start with
Marios · 25 January 2022
Agent replied · 11 June 2024
Hi Marios, Thank you for reaching out to us with your contact details. The office restoration fee is a part of your agreement. As we know your time is valuable, we organize for you the vendors and work needed to complete the restoration of the office. When you moved into your office, we carefully ensured it was clean, in working order, and ready for use. Renewals are very important to us and we ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms, and the option of ending the agreement if you no longer require our services. The renewal price will follow the prevailing market rate upon renewal. I apologise if you weren’t aware of this. You can contact your center team for more clarification on your exact office.Best, Sandra Melody Head of Customer Services
★★★★★ 2/5
TrustpilotLove Mads as she is very helpful and…
Love Mads as she is very helpful and always cheery. Would have given 5 star but I Don't like the fact that there is now a crazy amount to be paid to have cold basically instant coffee. Just over $500 a month for my office. Our other office in Sydney uses a different company and they have free coffee, soft drink, snacks and alcohol.
Scott · 6 September 2023
Agent replied · 11 June 2024
Hi Scott,Thank you for your positive comments about your centre team although we are sorry for your dissatisfaction with our unlimited coffee and tea services.As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware, and cutlery to all customers that they can enjoy with their guests.The current coffee machine at your centre is supposed to be replaced with a new one and the price is set accordingly. Due to an unforeseen circumstance, there is a slight delay in the arrival of the new machine, and we are currently working with the relevant team to expedite the process. I understand you have cancelled the service since you no longer require it.Thanks again for your constructive feedback and we have shared it internally.We appreciate your business.Best regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotFront of house horrendous (Spaces, Theale)
Absolutely terrible since the lovely FOH members have left the building. Front of house staff are useless, turning away packages that are needed for our work and then laugh & patronise us after their mistake. We will be leaving ASAP now, we used to have such a high level of genuine care, but the atmosphere is now horrible we will not be paying for that.
Emz · 10 August 2023
Agent replied · 11 June 2024
Hi Ollie, I am sorry to hear of your dissatisfaction.The local team are only allowed to accept post if it is in the correct company name; this is a legal requirement. We regret that we are not able to collect post for a company on behalf of another. The manager has already been in touch to give you more information but should you have any further questions she will be happy to help.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotShouted at and ignored...
Shouted at and ignored...I requested to change our contact 1st November, it's now January 14th.... Not only have I had to chase consistently for the past 2 months, but I've also been actively ignored. I called our account manager yesterday asking for a new agreement and further clarification and he shouted down the phone at me. My favourite line from him was "I don't care, you signing new contracts will help with my sales numbers" I've emailed Sandra Melody but pretty sure it's a fake email as her Linkedin profile has no information and looks fake.I called the account help desk today asking for help and was given a case number, I actively asked to have someone call me as I'm so sick of emails. And of course, they responded via email again.... I was really excited signing with Spaces and have been a huge advocate of them to all my network but the moment I needed any actual assistance I've been ignore, blamed for the issues and shouted at....
Ellen · 14 January 2022
Agent replied · 11 June 2024
Hello Ellen, thank you for bringing this to our attention. If I have received your email and not acknowledged it, I apologise but when I check my records, I do not see any emails from you. Your query would have certainly been handled. At Spaces, are committed to only polite and professional communications with all of our customers. I have shared your comments with the line manager of the representative involved. In the meantime, I have also ensured that your local team assists you in reaching the resolution you expect. Your current agreement will be terminated and a new agreement can be signed that better suits your needs. Please work with them to have this resolved.Thank you for your patience and understanding.Best regards,Sandra Melody Head of Customer Services
★★★★★ 4/5
Trustpilotservices improved over past year
Previous review below.The service and conditions have improved, although occasional issues still occur with billing., Faulty payment system, unclear conditions, insufficient customer support. Two of my accounts got suspended for supposedly missing payments which had been wired on time. It takes ages and uncounted e-mails and calls to get issues resolved, while staff asks for a variety of confirmation documents to cover up for their inability to locate a payment bearing an invoice reference. Some of the staff are friendly, but it's rare to get issues resolved quickly and efficiently. Would no longer recommend.
Konrad · 9 January 2022
Agent replied · 11 June 2024
Hi,I can sense you’re frustrated and would like to help.Our teams are always available to support our customers with payment, billing, and account-related questions. I apologise if you’ve experienced any difficulties with your online account.We work hard to ensure that our processes are simple for our customers. You can make payment directly through your online account or through a bank transfer (bank details on your invoices). Please ensure to include the correct payment reference so that it can be successfully allocated; this may be what caused the ‘missing’ payments. They can take up to 2 working days to be reflected.In the event there’s a missing payment and there’s not a payment reference included, we would then need a proof of payment from you so we can allocate this for you manually.If you’re still unable to verify your payments online, you can submit a query through the ‘Help’ section where a customer service representative will then swiftly contact you to provide support. I’d be happy to assist and investigate but you’ve posted anonymously. Could you please email me at sandra.melody@regus.com with your company details and reference BCN039K?Many thanks,Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotComputer says no
In December I gave 30 days written notice via email to let spaces know that I will no longer be needing my office as I’m relocating to another town. I got confirmation that all is in order and assumed this was settled.Surprise! I get an invoice for February. When queried, I was told because my cancellation wasn’t logged in the app, it’s not accepted. “Please read the t&c’s” is the response.I was going to use them again in my new location and in fact got quotes for a bigger office due to my company growing. Now due to their short sightedness I will be looking elsewhere for an office.They had the opportunity to delight me as a customer but instead chose “computer says no”.
Tania · 7 January 2022
Agent replied · 11 June 2024
Hi Tania, thanks for letting us know about this.We fully understand the importance of being able to end your agreement and have taken measures to make the online process as smooth as possible for customers so please accept our apologies for the difficulties you experienced.Your local team brought this to our attention and we promptly changed the end date of your agreement to 31 January to reflect the notice you provided via email.A member of my team and a member of the Account Helpdesk have since contacted you and if you require further support please feel free to contact me directly at Sandra.melody@spacesworks.com. Kind Regards Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotPennine 5 - highly recommended
Having used Pennine 5 now on a number of occasions we always have had great service, Aaron is always really helpul and the faciltiy is perfect for our needs.
Andy · 19 September 2024
★★★★★ 5/5
TrustpilotSpaces are efficient and professional
Spaces have an excellent location, lots of space and the flexibility to cater for all kinds of business. We have been very pleased with our office space, and the extremely attentive management led by Radka, who leads by example.
Gerard · 18 December 2025
★★★★★ 5/5
TrustpilotSpaces was great
Spaces was great, I loved the flexibility of their lease terms. The property managers on site were excellent. Anything needed, they'd respond quickly. I utilized their office space for 2 years and never had an issue. I'd recommend them to anyone looking for short or long term office space.
Duke · 27 July 2023
★★★★★ 1/5
TrustpilotConfusing service
The price is very attractive but the service is quite poor - every month there is something wrong with the invoicing. First month, the amount was wrong, second month they invoiced the retainer a second time. I emailed about it on Sept 1st and it’s now Oct 5th and still no response… having to chase them to sort out their own invoicing…
Paul · 6 October 2023
Agent replied · 11 June 2024
Hi Paul, I’m sorry you feel this way.Your invoices are correct and in-line with the agreement you signed.As an office customer you are required to pay the equivalent of two times your monthly fee and this is clearly stated on your agreement. Please remember that your centre team are available to answer any questions you may have and you are also able to raise queries directly to our Account Helpdesk via the ‘Help’ section of your online account (myspacesworks.com).A member of my team has contacted you to discuss your concerns and I’m happy to hear that you’re satisfied with the clarification we have provided.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
