Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOver-priced
I like the offices but it's pretty expensive for the service I've received at one of the offices anyway - charger plugs are dodgy and I keep losing power, also the reception staff are useless. I've added a separate review for that office space. The reason I've rated spaces in general 1 star is the account managers (or the one I had!) are so helpful to get you to sign up as a member but when you want to downgrade, you never get a reply! I've had to cancel my membership because I haven't been able to downgrade through my account manager and I don't use the hot desks 10 times a month! In addition to this, when you're quoted for your membership, the quote doesn't include VAT! I'm not a company, I'm a person! At no point did my account manager mention the quote I received was VAT-excluded, so I'm going to another "spaces-like" place in Birmingham where the membership includes things I care about like free tea and coffee - not airport lounges and offices all over the world (there really should be more membership tiers)
Charlotte · 17 November 2021
Agent replied · 11 June 2024
Hello Charlotte,I understand that you’re disappointed, and I’d like to help. At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. The maintenance of our facilities is very important and we can assure you of our highest standards. I have escalated your comments to the relevant teams and am making enquiries to put the matter right. We’ve since spoken to you and clarified your concerns. We’re sorry that you feel disappointed in your experience. We appreciate your business and thank you for taking the time to provide feedback. Best regards, Sandra Melody Head of Customer Services
★★★★★ 3/5
TrustpilotVisitor registration process at…
Visitor registration process at Parramatta is traumatic. Once you can get up it’s great.
John · 22 September 2023
Agent replied · 11 June 2024
Hi John, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 1/5
TrustpilotAn unreasonably expensive, fake kind sales manager and location assistant.
@Spaces Zagreb, CroatiaFor a hilariously high price, you pay for a tiny office with no sound isolation at all, with almost paying the air you breathe. They will charge you every phone call, literally every sheet of paper from the printer… even if you bring your own printer which you would like to connect to the network, they will try to charge you.They also won’t necessarily open the parking garage ramp if you forget your parking card. Yes, even if you’re paying your parking space monthly and regularly: simply, at Spaces, you cannot use your paid service if you left the card for example in other pants.You have asked the cleaning lady to clean a small stain on the carpet? You have asked her 3 more times? Oh no, wait at least one month to get it done.Do you wish to cancel your contract and get your deposit back? Good luck, they haven’t respected the deadline for the return to us.The phone line they dedicated to you is not working in your office? You will have to figure that on your own, after who knows how many missed calls from potential clients.Do you want a parking space for your electric vehicle? Sure, they have it, it’s free, but only if you don’t ask anything further. They won’t tell you what is the real cost. Only after a lot of digging and e-mailing back and forth, we have discovered on our own the real fixed price. In the end, we gave up on it because all (especially price-related) were not stated at the point of our interest and request. Oh, and if you give up on the idea, they will try to charge you penalties for giving up.Sales manager is a special story for himself, seems kind at first, but with minimum effort of cooperation. He’s a person that even for regularly paying customers didn’t want to wait for a decision on the additional space rental. Do not count on his friendship or fairness, not even close. And the other assistant at the reception: fake, with mood swings going from too kind and nice you see it’s fake, to angry and threatening.The rest of the staff is correct: One location assistant at the reception and the waiters - great. They say they understand our decision and shared that we’re not the first ones to go from there out for the same reasons.All in all, too expensive for a miniature office and no flexibility at all, for too little humanity, with no feeling for a long-term business relationship. And far too much money for a complete disinterest in keeping a client because he would feel well there.
Contact · 29 October 2021
Agent replied · 11 June 2024
Hi, I’m sorry to hear of your dissatisfaction so long after you ended your agreement with us.At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide different options for customer telephony and IT requirements. Whilst we don’t find it unreasonable to charge for the services we provide I apologise if these costs came as a surprise to you. Your local team would have been happy to provide information on your options (such as our FreeTalk package) and would have been able to address your concerns.We understand you would have liked the carpet in your office cleaning sooner. This particular job required a specialist cleaning contractor which our local time explained to you at the time. We’re a little surprised that you have commented about the parking access and the charging facilities for electric vehicles. As you were previously made aware these are both controlled by the building management team and not Spaces. It goes without saying that building security is of great importance and the security team will only allow access to the car park if the relevant pass is produced. I am sure you can appreciate that these steps are in place for the benefit of your and everybody's safety and security. You were also put in contact with the building management team to discuss the charging facilities and pricing.I understand how frustrating it can be and apologise if you feel we didn’t provided you with the level of service that you expect and deserve from your community team. I immediately asked your former management team to investigate this and they advised that no complaints were raised during your time with us and your previous interactions were both friendly and professional.We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You have been provided with a proof of payment for your refund and I have raised a further query within our payment team on your behalf. A member of my team will be in touch very shortly with an update.Should there be anything further I can assist you with then please do not hesitate to contact me directly at sandra.melody@spacesworks.com. Kind Regards, Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotSpaces is a wonderful environment.
Spaces is a wonderful environment.We've only been at Spaces for a month and the experience is really something special. The amount of attentiveness the reception staff show to our needs is truly unrivalled compared to other office offerings. The building (and offices) provides people with a view of sophistication, enhancing your business to the public. We are excited to see where our Spaces journey takes us. Thank you!
Max · 4 January 2021
★★★★★ 5/5
TrustpilotOur experience with Spaces is second to…
Our experience with Spaces is second to none. The staff are really friendly, helpful and make it easier to approach them and make everyone feel so welcome. Please continue what you are doing and you totally deserve the 5 stars.
Yolandah · 8 February 2024
★★★★★ 1/5
TrustpilotCrooks with decent looking offices
Save yourself some troubles and go somewhere else. The offices are nice but customer support is beyond subpar. Received wrong invoices, 2 months in and I'm still trying to get it fixed. It takes a week to get a response and I constantly have to re-explain the issue. Strategy seems to be waring you down until you give up.Also in full blown covid time, they don't hesitate to add more people in an office while other offices are unused (it does save cleaning and maintenance fees).
Eliane · 24 September 2021
Agent replied · 11 June 2024
Hi Eliane, thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me Sandra.melody@spacesworks.com with your company name or account reference. You can find this information on your invoices.Warmly, Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotSpaces is a great place
Spaces is a great place! It honestly inspires me to think outside the box and get work done. The entire staff is AMAZING and I love the actual space. It's so fun, everyone is nice, it's great to Collab and meet others (even throughout the pandemic safely). They take safety and cleanliness so serious as well. Plus, the fact we get access to other locations is perfect.
Afterglow · 7 February 2021
★★★★★ 1/5
TrustpilotInvoice Mania
nice spaces, but these guys send invoices like there is no tomorrow. i rented for three months, received 9 invoices, some fairly dubious. had to chase for deposit. there are better options out there.Edit: Dear Sandra, instead of being defensive, listen to your customers and do better. if a bunch of people are reporting the same issues, maybe the problem is with spaceworks. in a world with a million alternatives to your businessmodel you might want to do better than reply to every comment on trustpilot. spaceworks is not the one.
Alles · 16 September 2021
Agent replied · 11 June 2024
Hello,At Regus, we work hard to ensure full transparency in our invoicing process.The monthly charges you can see on your invoice are made up of an advance rent payment plus a payment for services in arrears. All your invoices are available in your online account (Account section). I’d be happy to offer more clarification but you’ve posted anonymously. Could you please email me at sandra.melody@spacesworks.com with your company name or account reference? You can find both of those on your invoices. I look forward to receiving more information from you.Best regards, Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotI have spent my working hours with very…
I have spent my working hours with very comfortable condition & environments thanks to Regus. Staffs are all friendly and kind. Sometime 1st floor shared space is crowded, difficult to find the desk to work though.
Muneyoshi · 16 April 2024
★★★★★ 1/5
TrustpilotThe phone room has no air vent (COVID infection)
The phone room has no air vent. Please open an air vent in phone room, store handwash liquid (effective to kill COVID), enable door to be wide open after use (but door is automatically closed). This phone room needs to be remodeled to prevent COVID transfer from one to another
Amy · 24 May 2024
Agent replied · 11 June 2024
Hi Amy, thank you for sharing your concerns.It goes without saying that the health & safety of our customers, visitors and staff is of the upmost importance to us.Although the pandemic is firmly behind us I can assure you that we continue to follow government guidance on the situation.If you have any concerns during a visit to one of our centres I encourage you to raise them directly with the centre team who will be happy to discuss your available options. Kind regards,Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotWhat a horrible company.
What a horrible company.I rented an office from Spaces for 1 month. At the end of the term I left the space as agreed upon. After more than a month since, not only have I not received my deposit back, but the company keeps sending me notices saying that I have not paid my rent for the next month and keeps adding charges to my account. I sent several inquiries via their online help form but received no response. I tried calling their billing line but was told to call back during business hours - I made this call during the middle of the day on a Thursday which was not a holiday. I tried reaching out through their sales desk but was just placed on hold for an hour. There are much better co-working spaces out there - such as bus stops and under the highway overpass. This company is horrendous to deal with and they have certainly gone out of their way to provide a poor customer experience.
Adam · 9 September 2021
Agent replied · 11 June 2024
Hi Adam,We appreciate you taking the time to write a review. We'd like to address a couple of things here and I'm also going to have a senior member of my team reach out to you to go over the details of your account. I do see one open invoice on your account for office restoration services and I do not see that you've submitted a request for your retainer refund. If you need anything else, you can reach me at sandra.melody@spacesworks.com.Regards,Sandra MelodyHead of Customer Services
★★★★★ 1/5
TrustpilotHI we are a company in London
HI we are a company in London , and we subscribed to Spaces for a co working spaces membership . We read the terms and they said the monthly member ship is payable monthly in advance.the same day we joined , and paid the ongoing month , we received an invoice for the month after , payable the 15 th of the month before the month itself .this is called theft .Avoid this dishonest and misleading company .we have written to spaces , a recorded letter , without answer since 2 months ,dishonest people
Roger · 7 September 2021
Agent replied · 11 June 2024
Hi Roger, I’m sorry you felt the need to escalate this. We always ensure that our local teams are available to address any queries you might have before an agreement is signed.Our monthly invoices are billed monthly in advance with a due date of the 15th of the following month. It is worth noting that all of our customers are billed at the same frequency so our existing customers would have received and paid their corresponding monthly invoice prior to you signing your agreement. I haven’t been able to identify your account. Could you please email me at sandra.melody@spacesworks.com with your company name or account reference? You can find both of those on your invoices. I look forward to receiving more information from you so that we can contact you directly to discuss your concerns.Best, Sandra Melody Head of Customer Services.
★★★★★ 5/5
TrustpilotSpaces is brilliant
Spaces is brilliant - use them, you won’t be disappointed. I could leave it there but I guess I should elaborate! The rooms are fabulous; Light, airy, spacious and brilliant value for money. The shared spaces are cool, welcoming and have privacy too. It’s brilliant designed. The staff are welcoming, friendly and no request is too small. Honestly give them a try. You won’t be disappointed!
Kate · 14 April 2021
★★★★★ 1/5
TrustpilotDon't bother not trustworthy
Don't bother - The sales guys leads you and make it sound simple. The moment you sign you are thrown in a heap of invoices. The attitude is 'the computer says no' there is no customer centric attitude. They just want to make as money as possible from you. Very badly run and very poor customer service. Stat away!
Josh · 8 November 2023
Agent replied · 11 June 2024
Hi Yogesh, I’m sorry if you felt the need to escalate this again as we have answered your original complaint and contacted you several times directly to answer your questions.The reason for multiple invoices is that you signed agreements for 3 separate desks and invoices were raised accordingly. We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement. We understand that this is not always possible, so we agreed to accept manual payments on the understanding that an additional service retainer is payable. We find it very unfair that you would raise multiple complaints on such a public platform because we wouldn’t credit this additional retainer. Our policies are designed to maintain consistency and equality for all our customers.You have already been contacted by a member of my team and if you have further questions he is happy to help. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotCouldn’t be happier with our office
Having our office at Spaces has been really nice. We love all the amenities that are included especially the ability to have large meetings and events. The staff is extremely helpful and makes my clients feel well taken care of. We receive many compliments on our office!
Jon · 21 July 2023
★★★★★ 5/5
TrustpilotGreat locations and Buildings
I wanted to try this coworking, so I bought the 5 days pass on November. I had an issue with the payment, Customer Service fixed it fast.Also the buildings are really nice and excellent locations, at least in Madrid.
Raquel · 13 November 2024
Agent replied · 23 November 2024
Hi Raquel, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Spaces.A member of our team will get back to you to get more details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotMicah and Nicole at 110 Carlton Gore…
Micah and Nicole at 110 Carlton Gore Rd, Grafton, Auckland are excellent! They are consistently helpful and supportive - they have stepped me through technology issues on several occasions. They both action any queries or concerns promptly and focus on developing solutions to any problems that arise e.g. they promptly handled the situation when I had a noisy neighbour and when someone parked in my carpark space. Micah and Nicole make 110 CG a special place to work!
Sherryll · 19 July 2024
★★★★★ 1/5
TrustpilotUnable to get a refund - Best avoid. Shocking customer service.
Opted for a monthly rolling membership so I had somewhere quiet to work whilst next door neighbour had building work done. Cancelled on 1 June after taking a week to try to cancel through the app and website without success. Even spoke to reception to ask them to make a record of my attempts to cancel. Even they couldn't figure out the cancellation process.Wanted membership to end on 30 June. Giving them one months notice as per contract. They go ahead and take the July membership fee from my account in the middle of June. Been trying to get it back ever since but only had one response to about a dozen e mails. Only £280 gone but more the principle than anything. The staff on Marlow reception are helpful and genuinly seem to care about resolving but seem pretty useless at getting anything moving. I would think very hard about doing business with Spaces now that i have had my own experiences and taken the time to read some of the negative reviews here. 45% 1 star reviews tells you all you need to know. If you can go elsewhere.
Mike · 5 July 2021
Agent replied · 11 June 2024
Hi Mike, Thank you for taking the time to write and letting us know your concerns.Ending your membership is a simple process: you can log into your online account and click on Accounts > Products > End Agreement. Your termination will be automatically confirmed by email. I apologize if you weren’t aware of this functionality.I would like to assist you further on this matter. However, I haven’t been able to identify your account. Could you please email me at sandra.melody@spacesworks.com with your company name and account reference? You can find both of those on your invoices, you can also quote “C-6089028-P8T7” in your email. I look forward to receiving more information from you. Best, Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotSigned up for a trial to see how it was then was sent to collections even though I paid in full. SCAM
Signed up for a Trial to see how I liked it. I paid in full for 6 weeks. After two weeks I started getting invoices. I ignored them. After 6 weeks I stopped going. Then they wanted to charge for me for 2 months even though I emailed them and said I, only signed up for a trial. SCAM. DO NOT GO, THEY WILL try to screw you.
David · 24 January 2023
Agent replied · 11 June 2024
Hi David,We’re sorry for any confusion caused in relation to your end date.It’s important to highlight that you joined us on a month-to-month agreement which ensures maximum flexibility but like all agreements, it requires termination notice. As we did not receive this from you, we understood that you were happy with your trial and wished to continue.We’ve asked for evidence of an earlier termination notice but it could not be provided. We have since contacted you directly with a positive resolution.Thank you again for your understanding.Best regards,Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotTotal disregard for customer support
I was at the Kelowna location. Everything from setting up a viewing, onboarding, using the space and then terminating was an issue. Booking a viewing resulting in going to the location only to find the salesperson didn't exist, they were a bot account.Onboarding for the company resulted in multiple individual accounts that were fragmented from the company. This created billing issues. The space itself resembled "a prison cell", the words of my client on a video call. Covid can't be helped but the restrictions made having office space a burden. I can't wear a mask on video calls all day! When terminating, the UX for accounts is terrible and had to be done by multiple people. Spaces refused to accept termination and sent in debt collectors before the lease that was paid in advance had even expired. Even after contacting the CEO because no reply was forthcoming from customer support channels I was asked to pay an "office restoration fee" for my desk. I have no idea what it was for. My advice, just go elsewhere. Even if the space was a delight, it would not be worth their shady business practices.
Iain · 28 May 2021
Agent replied · 11 June 2024
Hi Iian,We're sorry to hear about your negative experience.I see that a senior member of my team has been in contact with you and is currently investigating. I will make sure that you get the responses that you need.Regarding your office restoration, we provide this service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. I’d be happy to support you should you need further information. Please don't hesitate to log into your online account (www.myregus.com) to check your service agreement and review our FAQs in the Help section.Regards,Sandra MelodyHead of Customer Services
★★★★★ 1/5
TrustpilotHaving terminated my contract at end…
Having terminated my contract at end June 2024 they have neglected to return my 12k deposit and its now 20 August. No one to speak to, just templated emails and blanket ignoring my daily requests for information. Awful service, especially from a PLC!
Edward · 20 August 2024
Agent replied · 23 August 2024
Hello Edward,I’m sorry to hear you’ve had this experience. We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). We are sorry that this failed on this occasion and will ensure steps are taken to prevent this happening again.Thank you again for your feedback which will help us to improve.Best,Lorraine Brule Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotWon't return deposit
I rented my space 1st March 2020 and placed my initial deposit down. A few weeks later we went into lockdown. I paid out of good faith but as the dire situation of COVID became more serious, I contacted Spaces to ask if I could be let of my contract as I had so far only been able to use the space for about two weeks and had so far paid two/three months rent. They said no they won't allow me out of my contract. I then enquired if they would offer any form of discount since I had not had any use of the space and would not be getting any use of the space, several weeks later I received a joke of a discount, 50% off for a month with my contract extended for three months. Absolutely not! Whilst I was waiting for their reply I was holding back the rent, in case of a discount, which was tough to pay as we were struggling due to loss of income. They didn't care. I got hit with a late fee, THREATENED with debt collectors and had my membership revoked, whilst still being forced to pay for the rest of the year! What a disgusting company to do this to someone during a pandemic. I immediately launched a complaint and was allowed access to my office again...except I still could not use it as government guidelines prevented it.I have now reached the end of my contract NEVER using my space as I could not, no help from the company at all. I requested my deposit back...well of course that isn't easy. Trying to so online simply says there is an error. I contacted the company and was told to complete a spreadsheet and send screenshots, which I did...I then heard nothing. I tried contacting them again and was told to complete the spreadsheet again and send screenshots AGAIN...which I did...and heard nothing back. I contacted them a third time and was told the email was no longer valid!! They have not only STOLEN a year of deposit and made me pay for a cleaning service at the end of my contract (to may wipe the dust off my chair that had not been used!!) but now making it impossible to get my deposit back. I paid for your corrupt fees for a year! Return the money that is owed to me! I will be taking this to court and please for all that is good stay away from this corrupt company.
James · 12 April 2021
Agent replied · 11 June 2024
Hello James,As the world’s largest provider of flexible working solutions, we are acutely aware of how challenging this crisis continues to be for people and businesses. All our locations have remained open since the start of the outbreak and all services have been, and continue to be, available to customers. This carries its own costs and as such, it is not unreasonable that we then expect our customers to honour their commitments.The offer made to you last year was a subsidy from our business to yours, and something which we are proud to offer. We worked to provide the maximum benefit per customer whilst also ensuring the sustainability of our own business so that we will be here to support you in our normal capacity as we come out of this crisis. I am sorry that you’ve experienced technical difficulties requesting your retainer online, your screenshots have been shared with our IT teams for investigation. Your refund should be refunded within 30 days of your end date. As your initial request was still before your end date, it was unable to be processed. We have previously tried to assist in ensuring this is processed swiftly but recognise that you’ve experienced delays for which we apologise for. It is certainly not our intention to withhold your retainer from you.We are in contact with you directly now and will fully assist until your refund is received. Thank you again for your understanding.Best,Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotHouse of Cards
House of CardsThis company is good at one thing. Extortion. Do not do business here, no matter how nice the office appears, they are a racquet with one mission, not being able to easy get your deposits back. The button is entirely missing that you need to click on their website to ask for your retainer back. It’s been a problem for weeks and it’s still not fixed! Completely inexcusable. They have gotten numerous complaints and yet they don’t seem to be doing much about it. Of course they have no problem on the site trying to collect your payments. Buyer beware!
Kimberly · 10 April 2021
Agent replied · 11 June 2024
Hi Kimberly,I’m sorry to hear you’ve had this experience. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You should receive your refund within 30 days after your end date (or from when we obtain your financial information). It’s an automated process. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I noticed that your agreement isn't over until 4/30/2021. Please know that your retainer refund will not be processed until your agreement is over.I’ll be in touch very shortly with an update. Thank you, Sandra Melody Head of Customer Services
★★★★★ 1/5
TrustpilotWe rented an office from Spaces and our…
We rented an office from Spaces and our lease terminated March 31. Our retainer deposit was equivalent to 2 months of rent and was added to our bill on the first and third months of our agreement. Now that our lease has ended they refuse to refund our deposit because their website is having a technical issue and the "request for retainer balance" prompt does not come up when we log in. The "make payment" prompts never had issues coming up when our invoices were sent to us.
Lindsay · 8 April 2021
Agent replied · 11 June 2024
Hi Lindsay, I’m sorry to hear you’ve had this experience. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I’m going to have a senior member of my team reach out to you for the next steps to get your retainer refunded. Thank you, Sandra Melody Head of Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
