SAB Saint Andrews Bureau Ltd London reviews

Hi Kat, I’m very sorry to hear of your dissatisfaction. I’ll ask our teams to remove your name from all distribution lists and will ensure you no longer receive any emails or calls from us. You can click on “Unsubscribe” link on any of our communications.Please send your phone number and email address to me to me at lorraine.brule@regus.com. Best wishes, Lorraine Brule Global Customer Service at Regus

Hi Wes, thank you for taking the time to write and letting us know your concerns. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive a courtesy email reminder. According to our history, you received an email on July 9, 2021, with detailed information on prices, terms, and the option of ending the agreement if you no longer require our services.We apologize if for any reason you didn’t receive this reminder. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we’ll confirm it via email, which was sent on July 31, 2021. You can check these emails in the Account > Documents section of your online account. Best regards, Sandra Melody Head of Customer Services

Hi Joe, I’m very sorry to hear of your disappointment.We understand how important the return of your overpayment is and our standard timeline has not been met on this occasion. For this, we deeply apologise.Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.Kind regards, Michelle SpireAssistant Global Customer Service at Regus

Hi Marcin, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.We understand that you're unhappy with the increase in the renewal price. The renewal price will always prevail over the current market price which has been detailed in your agreement terms.Should you require further information or support in this matter, please feel free to contact your centre team directly.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces

Hello,Thank you for reaching out to us. We have worked hard to ensure that our centres have remained open throughout this difficult period using small groups of dedicated volunteers from our team members. Thus ensuring that we can continue to serve all of our customers (which include essential services such as Police, Local Authorities, Transport networks etc) who rely on us to support their businesses.Strict government guidelines are being followed in all locations that we operate. We place the welfare of our teams and customers as a priority. If you have specific concerns, please contact your local team to discuss them further.Thank you for your understanding.Best regards, Sandra Melody Head of Customer Services

Hi Henk, thanks for sharing positive feedback. At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. We’ll pass your feedback onto the team! Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. Thanks for taking the time to write to us. Wishing you a great day at work, Sandra Melody Head of Customer Services

Hi Apurva, I am sorry to hear of your dissatisfaction.Thank you for taking the time to share feedback. We work closely with our Web developers to provide customers with the best possible online tools to easily manage their account with us. We appreciate the constructive feedback and will take this into consideration when making improvements in the future.Remember that the centre team are also always available should you need anything specific regarding your bookings; my team has contacted you directly to help. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Victor,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us. We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces

Hello Dominik,I am sorry that you feel so disappointed.Upon receiving your comments, I immediately began investigating to better understand your concerns. Your Operations team have informed me that there have been a number of concerns raised by you which the team have always worked hard to resolve.When you moved into the office, we accept that there was one wall not yet repainted, however, we received no such complaints of other issues that you’ve now mentioned. Our team arranged for a painter which you then declined due to a conflict of schedules. We then provided you with free usage of a meeting room which was used. Afterwards, you then requested a credit due to the wall not being painted. This was resolved positively at the time.You’ve now requested to downsize your commitment again due to this wall not having been painted upon your arrival. Whilst we work hard to offer full flexibility, you are committed to your current agreement which is due to expire on 31 August 2023. At that point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your Community team now. These changes will take effect upon renewal.Your Operations team have contacted you directly again today and clarified this further. I hope you can appreciate the extra steps they have taken to facilitate you. If you have any further questions on this or other local matters, they are your key contacts.Thank you for your understanding.All the best, Sandra MelodyHead of Customer Services

Hi Charlot,I’m sorry to hear you’ve had this experience. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Requesting your refund is easy. You can log into your online account (i.e., www.spacesworks.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. We will then confirm your payment date and amount. You should receive your refund within 45 days after your end date. It’s an automated process. However, we will ask you to go through some security steps as part of our fraud-prevention policy.If it has been longer than 45 days, please get in touch so we can investigate further. We may have received incorrect data. I couldn’t see your email address or Spaces account reference in your message. Please could you send those details to me at sandra.melody@spaceswork.com so I can support you? Thank you,Sandra Melody Head of Customer Services

Hi Petra, I’m sorry if you felt the need to escalate this.We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.After requesting your retainer through your online account (myregus.com) we expect a retainer refund to be processed 30 days after the end of your agreement or 30 days after the request (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.We’re truly sorry for the delay and are working hard to put it right.A member of my team has contacted you directly to assist.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi,Thank you for escalating this. I am pleased that you were able to make payment upon booking. Something wrong has happened though, as payment reminders automatically triggered.If you paid by bank transfer, please ensure you entered your company account and invoice reference so the payment can be allocated successfully. If this is missing or incorrect, it will not allocate to your account through our automated allocation process.I am sorry to hear that you haven’t yet been provided with a response. I cannot find out why not since you posted anonymously.Can you please contact me at Sandra.melody@spacesworks.com with your account details so I can investigate and resolve this for you? Thank you for your business,Sandra Melody