Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotRaleigh Crabtree - LR
The onsite staff and facility are pretty solid. The IT system and processes are crap. Repeatedly. The website, mobile app, and local network all destroyed time (mine and my team) way more than I expect.The only successful IT part was sharing to the screen in the room.
Christopher · 6 October 2023
Agent replied · 11 June 2024
Hi Christopher, thanks for sharing your feedback. We’ll pass it on to the team!We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go. I apologise for any inconvenience caused by these services and have shared your feedback internally.Should you require further information or support in this matter, please feel free to contact your centre team directly.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 1/5
TrustpilotStay sane, stay away from Spaces
Dear Spaces, Congratulations on waring down your customers with virtually no support or answers to queries on wrongful invoices. Holding their deposit while not answering emails and forwarding my queries to always another person is a lovely practice. To the rest of you, their offices are not bad, but they're certainly not worth the time and sanity you will lose on trying to get anything done.
ES · 24 September 2021
Agent replied · 11 June 2024
Hi ES. C, I understand and appreciate that you’re disappointed, and would like to help. Our team are always available to support our customers with payment, billing and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community. We have received great feedback about the quality of our service, and I apologise if you’ve experienced otherwise.I couldn’t see your email address or Spaces account reference in your message. Please could you send those details to me at sandra.melody@Spacesworks.com so I can support you?Thank you, Sandra Melody Head of Customer Services
★★★★★ 4/5
TrustpilotGreat front desks staffs
Great front desks staffs, very responsive to query and take fast action on requests. However, one matter I would like to point out is office sound proof issue, could it be enhance because we have 2 offices in Menara Prestige and it was fine before but lately rooms are mostly occupied and next door sounds are getting annoying because we could hear every single words the next door is discussing which we do not need to know their stories. Or, please send out reminder to all tenants the importance of a shared office, try to reduce volume of speeches as we neighbors not interested to know what is happening in their work life.
Customer · 5 September 2023
★★★★★ 3/5
Trustpilot1.Decision making is highly centralized…
1.Decision making is highly centralized in London. Local managers have little or no say in rental pricing. 2. Very high staff turnover, we had to dealt with 6 managers in 3 years. Does not foster and value long-term business relationship.3. The only plus point is location.
Chong · 18 October 2023
Agent replied · 11 June 2024
Hi Chong, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.We understand that you're unhappy with the increase in the renewal price. The renewal price will always prevail over the current market price which has been detailed in your agreement terms. Should you require further information or support in this matter, please feel free to contact your centre team directly.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotPricing can be reduced
Pricing can be reduced, it's very very expensive on hourly basis, hyderabad - financial district
Vijay · 25 February 2026
★★★★★ 1/5
TrustpilotRegus - worst company to rent an office
No service - no transparency - no money received nothing. We are extremely dissapointed about regus. Worst company we know - have now moved all companies to another office provider in hamburg. No we will cancel the last contract.
Jan · 18 March 2024
Agent replied · 11 June 2024
Hi Jan, I’m sorry if we haven’t provided you with the level of service that you expect and deserve from Spaces.We’re looking into your concerns as a priority and will provide you with an update soon.Your local team lead has contacted you to discuss the situation; they remain your point of contact.If you need further support, please feel free to email directly at Michelle.spire@spacesworks.com. Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 4/5
TrustpilotEverything is fine! But...
Everything is fine! But...It would be even better when we finally get some furniture we're supposed to have in the office we're renting.(Sophia Antipols - France)
Eric · 12 January 2024
★★★★★ 5/5
TrustpilotI actually like going to the office now
This place is so awesome. I actually like going into my office (never thought I'd say that)! My clients have commented on how nice it is, which makes me feel very polished and professional. Everyone is very nice and the staff is very helpful. The amenities are fantastic and everything is always clean. My favourites are my personal thermostat to control my office temperature and the overhead light dimmer. My office is the perfect size for a very reasonable price. The furniture they provide is sleek and comfy. I have recommended this place to friends in the same field, so now we all have offices on the same floor together. Honestly, I was a little nervous when I first signed up because it seemed too-good-to-be-true. But I've been here for 5 months now and turns out it really is as good as it seems!
Meg · 18 August 2023
★★★★★ 5/5
TrustpilotGreat value for money
Easy to book, easy to check-in and out, great staff on site and clean, tidy amenities (including WC etc.).The meeting rooms are well equipped, well maintained and sealed (little noise might come in/out, but generally speaking, one can do a conference without being disturbed by the surrounding noises). AC works well too, which isn't secondary if you need to dress up and outside is pretty hot.I'll definitely keep the place on my list of on-demand meeting rooms, thank you!
Agnes · 12 September 2023
★★★★★ 4/5
TrustpilotSpaces Via Pola: super staff in a beautiful location!
Great experience thanks to the excellent customer service provided by the team on site: always ready to help and with a smile! The building is located in a beautiful area.I did not give a 5 star rating because I do not find the same level of customer service when interfacing with other speakers who are not part of the centre team.
LaDelve · 11 September 2024
★★★★★ 5/5
TrustpilotIt was all perfect
It was all perfect. People were very helpful, with a smile and supportive to any question or request. The place and the meeting room was very clean.
AWESOME · 13 December 2023
★★★★★ 4/5
TrustpilotClean, efficient, well designed modern workplace
The staff and service here is global level: they are very attentive and deliver service as quickly and thoroughly as they can. The spaces are well designed and of quality materials. The kitchen is always well stocked and cleaning staff are frequently around to maintain the cleanliness of the place. The culture of occupants is one of mutual respect and professionalism, so it is quite easy to pop in and start working without the noise and bother yet not a library vibe.
Ryan · 7 August 2023
★★★★★ 1/5
GoogleWe paid all our rent payments to Space. After all payments we need to get our deposit payment.
But more than a month space company never replied to us. We have already given all our bank informations to them. But nobody answer to us. We will never work with anymore...
MCAN · 12 June 2023
Agent replied · 11 June 2024
Hi, thank you for your review. We would love to try and help resolve this issue. Please raise a case through the Help section of your online account. Thanks
★★★★★ 5/5
TrustpilotThe officer of Spaces Kwun Tong is Good
Elis and Michelle is very nice and helpful for us.
Fanny · 24 October 2024
★★★★★ 1/5
TrustpilotWaiting for a transfer to another…
Waiting for a transfer to another office but extremely unhelpful. Paying nearly £5,000 per month and it takes weeks for people to respond despite chasing. Unbelievably unprofessional, you're better off using another office provider who treat their customers with basic decency.
Billy · 17 January 2024
Agent replied · 11 June 2024
Hello,It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.Regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotMy experience with the space team is…
My experience with the space team is professional, reliable and constant. I would recommend Spaces Umhlanga to any of my colleagues or other companies looking for office space
Theo · 8 November 2023
★★★★★ 5/5
TrustpilotOur receptionist is very nice and work fast.
Our receptionist, Mirlinda is very fast in replying email and take actions.
DM · 17 September 2024
★★★★★ 4/5
TrustpilotHappy two years at Spaces Sheffield (UK)
I'm about to enter my 3rd year at Spaces and have been pleased with the service received overall.The facilities at the Sheffield (UK) centre are great. We have access to a kitchen, coffee shop and excellent showering facilities. The reception staff are very friendly and always on hand to answer queries or solve problems.My only negative would be the billing terms. There appears to be a pattern of signing customers up to a heavily discounted rate for their first term and then increasing subsequent rental costs quite rapidly over time.
Stewart · 20 July 2023
★★★★★ 5/5
TrustpilotThe Spaces Cityhall frontdesk support is excellent
The frontdesk support is excellent, friendly and always ever so ready to assist in any questions we have or problems encountered. I enjoy their energy and also appreciate that feedback I've shared over the years were onboarded and acted upon. I.e. the narrow toilet issue we used to have which is now replaced with spacious ones. On the business end, it's also super useful to be able to access the Spaces offices all around SG, as well as abroad when I was in Shanghai.
Serene · 14 July 2023
★★★★★ 5/5
TrustpilotRode Olifant Spaces
I visit the Rode Olifant Spaces. It is a great working environment with a lot of light and good ambiance. The staff are very friendly and helpful. Good internet and facilities, including nice coffee. There is no recycling/separate bins for rubbish which is disappointing.
Phoebe · 6 April 2022
★★★★★ 5/5
TrustpilotThe Staff
The Staff, especially the center's Manager Krista is amazing!
Sadaf · 15 October 2024
★★★★★ 5/5
TrustpilotGreat facilities and staff in the heart of Brisbane!
Spaces has been a great experience overall. I have rented a small private office at an affordable rate in the heart of Brisbane CBD. The staff have been very helpful and friendly from the moment I arrived. Quality, clean facilities and great coffee. I will definitely be back!
Mario · 30 July 2021
★★★★★ 5/5
TrustpilotAwesome place to work
Awesome place to work. Really great ambiance, easy to book app and friendly community of people. High tech meeting rooms and office desks. Coffee machines and drinking water available all the time. Also location is great near the station. Expensive to park at spaces parking as you have to pay and park day charge for £12 inc vat. But cheaper parking options available at 70p per hour just near Morrisons.
Kedar · 16 February 2024
★★★★★ 1/5
TrustpilotA truly awful experience with both IT…
A truly awful experience with both IT and finance department. When problems arise (which they will) it’s almost impossible to get hold of anyone directly to resolve - just via email, which (if they answer at all) takes weeks. If your running a small business it’s worth finding suppliers you can trust and rely on - avoid Spaces at all cost.
Simon · 8 January 2022
Agent replied · 11 June 2024
Hi Simon, thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me Sandra.melody@spacesworks.com with your company name or account reference. You can find this information on your invoices. Warmly, Sandra Melody Head of Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
