Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

Amazing service from the guys in the office in particular Altin. Its nice to have confidence in an agency that knows your style and needs when looking for a property as well maintaining great relationships once they've found the right property for you. I've forgotten my keys a few times and team have always been on hand to resolve the issue!

Oron · 24 August 2022

★★★★★ 5/5

Trustpilot

Rented property

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants. Well done and thanks, please continue this way.ThanksST

Anon · 1 April 2022

★★★★★ 5/5

Google

This agency been really helpful helping me finding the perfect flat! I deeply recommend Reeta for anyone who is looking for help to find a house or a flat. She's is super professional, well carried and very kind. She goes above and beyond to make sure her clients are happy with her service. I couldn't have asked for a better person to help me finding a flat! So grateful for having her.

Nakita · 24 August 2020

★★★★★ 5/5

Google

We could not recommend this agency enough! We had an amazing experience from the very first contact. We were looking for a flat on right move and found couple of them quite interesting. We were then contacted by Ishaan Badshah one of the agents and had the chance to book viewings for the property within the same week! In a week time he was able to understand our needs and give us the chance to visit many more properties. But not only, in that same week time we found our new place! He helped us throughout the process of assuring a contract with it and here we are, happy and super satisfied with the overall service!

Sara · 16 August 2024

★★★★★ 5/5

Google

This letting agency is really amazing . All Kind , dedicated people and helpful . I contacted Kyarna and she was really nice and helpful. Good experience with them . Thank you Kyarna !

Marime · 9 September 2025

★★★★★ 1/5

Google

I have never ever met such a horrible and unprofessional, cold and rude estate agent. Sona made the whole experience so terrible for me and my friend. Firstly she was late, didn’t care that she was late, did not even give me the information I asked for- just in general did not engage at all. I wasted my time here and she is definitely ruining the companies reputation.

Sevinch · 17 June 2021

★★★★★ 5/5

Google

Great experience with this agency my first time moving home and the whole process was made clear and simple by my agent Zarq. I would highly recommend him to anyone trying to move house, was super quick and responsive to any questions I had and ready to help at any point I needed. Honestly made the whole process half as stressful as it should of been.PositiveResponsiveness, Quality, Professionalism

Bv · 17 June 2021

★★★★★ 5/5

Google

I've worked along side RSK in Ealing with my business for several years and have found them to be fantastic in all aspects of my property search for my clients, especially Molly who has helped me on numerous occasions with concluding the tenancy. I highly recommend using RSK as they are without doubt experts in their field. Yuki (Pine Hill)

Pine · 24 August 2022

★★★★★ 5/5

Google

I recently bought my first property. Jack Dann was my estate agent. Couldn’t have asked for better. Answered every single question well, was very communicative. I also had the worlds worst convenycor, despite what was a stressful situation jack stayed incredibly professional. I had a fantastic experience with RSK. Jack is someone I would buy from time and time again. Also when it comes to selling, i wouldn’t even consider another estate agent. Thanks for everything.

Amy · 18 June 2018

★★★★★ 5/5

Google

I highly recommend RSK Ealing👍 We are a family of four plus a doggy, we thought it’s going to be a nightmare to find a house after the lockdown, but it was so easy with them. We just renewed our tenancy after two years, thank you Bailey for your help! …

Jon · 17 June 2023

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could. Shockingly embarrassing to call this company an estate agency. They put properties online that are no longer available. People on the phone are rude. Stay well away!!!

Kings · 31 January 2026

★★★★★ 5/5

Google

We are landlords who have had a successful business relationship with RSK for over 20 years. Although we have seen staff change over the years Altin has been dealing with all our business needs ever since he came to the Ealing office. We not only commend him on his patience with our specific needs, but have always been satisfied with his excellent service, which has been above and beyond our expectations.

Markella · 17 June 2020

★★★★★ 5/5

Google

Lara Rose was very helpful and accommodating. I called mid afternoon and I was given the viewing opportunity late afternoon. She was also friendly and always willing to answer our queries.

Sandrah · 9 August 2024

★★★★★ 5/5

Google

We've been renting a managed property through RSK for four months. We would like to commend Kim in the Property Management team who is always friendly, helpful and prompt to respond to our queries. It's clear that Kim is a real people person and truly cares about her tenants. As it's our first time in a managed property, we feel lucky to have Kim as our PM. Thank you Kim!

Isobel · 24 August 2020

★★★★★ 5/5

Google

Asad was super helpful when searching for a flat, and kept open communication while applying and signing tenancy agreements. Flat is wonderful and property managers have been great!

Adele · 24 September 2024

★★★★★ 5/5

Google

We've worked with Dom at RSK Ealing for several months and could not recommend them enough. Dom is so personable, honest and always goes the extra mile to deal with anything that comes up. We've dealt with many estate agents in the past and there is just no comparison- they are a rare find. Thanks Dom and team!PositiveResponsiveness, Professionalism, Value

Erson · 17 June 2022

★★★★★ 5/5

Google

Myself and boyfriend have been searching for an apartment in London for months now, Natalie was the most helpful, attentive and went above and beyond for me, it is a struggle as I don’t currently live in London but Natalie made sure I had all the videos I needed to make a decision on a property. Fantastic costumer service !

Vickie · 17 June 2022

★★★★★ 5/5

Google

We are dealing with RSK for over 20 years and have found them very helpful and efficient. The staff is very polite and friendly. We have recently dealt with Zarq Khattak who helped us let a flat quickly in a very efficient way and effortless.

Mary · 20 October 2023

★★★★★ 5/5

Google

RSK helped rent out our property as we were moving country. They were accommodating with our time zones and means of communication - shout out to Gina. Very helpful and responsive. We had a lot of viewings and agents were very knowledgeable of the area.

Kiran · 20 October 2023

★★★★★ 4/5

Google

We dealt with Gina from RSK Ealing and she helped us get a flat with all of our requirements! Gina was proactive and helped us with all our queries. Would recommend RSK for property search!

Megha · 17 May 2024

★★★★★ 5/5

Google

I had a great experience with RSK, Ishaan was very kind, patient, and helpful throughout the entire process. He provided excellent customer service and was always willing to assist me with any questions or concerns.

Kinga · 17 May 2024

★★★★★ 5/5

Google

We dealt with Han Orkoz, a manager at the Ealing Broadway branch, and he was excellent. He was always very professional, efficient, and courteous. Indeed, he was a pleasure to deal with. We are very grateful to him for his help and cooperation. If other members of the team are as good as Han, Robertson Smith and Kempson are certainly to be recommended.PositiveResponsiveness, Quality, Professionalism

Jeremy · 24 August 2021

★★★★★ 5/5

Google

Shervin was very helpful and great with his valuation, along with Gina he found us very good tenants, so we are extremely happy with their service. Thanks

M · 24 September 2024

★★★★★ 5/5

Google

Outstanding service from start to finish. A special thanks to Ishaan for helping me find the most perfect apartment and making the whole process go so smoothly.

Pritpal · 24 September 2024