Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

Kyarna was a great help! Highly recommend

Erid · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Ishaan from RSK in Ealing. Ishaan took the time to understand my preferences and promptly sent over properties that matched my requirements. He organized viewing appointments and provided details about each property, making the decision-making process seamless. His knowledge of the area extended beyond just the properties themselves; he also offered valuable insights into commute options to my office, which was greatly appreciated. Overall, Ishaan's dedication and expertise made my property search stress-free and enjoyable. I highly recommend his services to anyone in search of a property in Ealing.

Siddardha · 17 April 2024

★★★★★ 5/5

Google

Very friendly and knowledgeable service and Usmaan made a real effort to help us reach an agreement with the landlord that everyone was happy with. Moving house is always stressful but it helps to have someone who genuinely wants to help.

Sarah · 20 September 2023

★★★★★ 5/5

Google

We are new to London and we had no idea how to rent a property. Reeta was very nice and patient with us. She helped us all the way through and found us the perfect flat just where we wanted with minimal effort. She is very professional and kind. I highly recommend her for anyone looking for a property.PositiveResponsiveness, Professionalism

Mohamad · 24 August 2021

★★★★★ 5/5

Google

Ahmed at RSK Ealing was fantastic! Friendly, knowledgeable, and super helpful, he made the whole experience easy and enjoyable. Highly recommend!

Zawaad · 2 November 2024

★★★★★ 5/5

Google

Ishaan was knowledgeable and helpful throughout the search and the securing of the property. We were very satisfied with the service.

Lindsey · 18 October 2024

★★★★★ 5/5

Google

I cannot recommend Amy at RSK enough! She was super friendly and approachable but also hugely professional. Me and my partner cannot believe the ease in which we found and signed for a flat- all within a week! It's never been this pain-free with estate agencies before!! Thank you Amy for all of your hard work and for finding such a nice flat for us! Much appreciated

Annie · 25 August 2019

★★★★★ 5/5

Trustpilot

I would like to say a big thanks to…

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

Sid · 10 October 2023

★★★★★ 5/5

Google

Very happy with the service from Krishan, Kerry, Chris and Kealey in handling the sale of our flat. We initially marketed with another local agent, but when things didn’t work out, switched to RSK Ealing and so happy we did. Thoroughly professional and friendly throughout, not to mention calm and understanding as we hit the inevitable bumps in the process. Thanks Krishan and team at Ealing Sales!

Andy · 18 June 2019

★★★★★ 5/5

Google

Gina provided such a great service throughout our transition of moving. She’s efficient, competent and super friendly. I felt at ease and reassured while she answered all my questions. Thank you so much Gina.

Noor · 16 February 2024

★★★★★ 1/5

Trustpilot

AVOID those liars at all costs.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

Nordic · 28 March 2024

★★★★★ 5/5

Google

RSK have been consistently efficient over the 5+ years they have managed our flat. Special mention to Usmaan in the Ealing office who has been extremely thorough with the contract negotiations through the latest letting process. Very happy.

Ian · 18 November 2023

★★★★★ 5/5

Google

The team at RSK Ealing have been great - have worked with Andre, Dario and Dom and they’ve all been professional, responsive, eager to help, and accommodating with viewing schedules. Haven’t quite found the right property yet so can’t comment on the purchase process, but so far have really appreciated working with this team.

Rose · 17 June 2022

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Robertson Smith & Kempson Ealing Estate Agents, and I cannot express my gratitude enough for the outstanding service I received in finding my rented flat. In particular, I want to extend my heartfelt thanks to Mr. Ishaan Badshah, the Lettings Consultant who went above and beyond to make the entire process smooth and hassle-free. From the initial inquiry to the final paperwork, Mr. Badshah exhibited exceptional professionalism, knowledge, and dedication. He not only listened attentively to my preferences but also provided valuable insights that ultimately led to the discovery of the perfect flat for me. His attention to detail and commitment to ensuring my needs were met made the entire experience truly enjoyable. The efficiency and responsiveness of Robertson Smith & Kempson's team, coupled with Mr. Badshah's expertise, made the entire journey of finding and securing my new home surprisingly easy. I appreciate the transparency, excellent communication, and genuine care that were evident throughout the process. I highly recommend Robertson Smith & Kempson Ealing Estate Agents to anyone in search of a reliable and client-focused service. A big thank you to Mr. Ishaan Badshah and the entire team for their outstanding efforts. Sincerely, Thomas

Thomas · 26 March 2024

★★★★★ 5/5

Trustpilot

Luke Heaps

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property. After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.Would highly recommend

Gillian · 14 April 2022

★★★★★ 5/5

Trustpilot

I’ve worked with many estate agents…

I’ve worked with many estate agents over the years but have to recommend RSK’s Hanwell office as outstanding. Very impressed with the help, support and professionalism of the entire team - Yasmin, Ethan, Paul and Tim were all great and clearly run a tight ship! Look forward to working with them again. Thank you for everything.

Martin · 22 February 2022

★★★★★ 5/5

Google

We have had a great experience when looking for a new property through RSK Ealing and we would specially like to thank Reeta who went above and beyond to get everything sorted for us. The contract was sorted very quickly and all our concerns and questions were answered very promptly and professionally.

Leontien · 24 August 2022

★★★★★ 4/5

Google

After a few teething problems with RSK, things are going smoothly with a new tenant in place and RSK are on hand with any problems that i have had since signing up with them and a special mention to Altin, thanks.

John · 21 August 2023

★★★★★ 5/5

Google

So far the service I have received has been second to none. Appointments have been arranged swiftly. Communication has been fantastic. All questions have been answered with consideration and support. At at time that can be hugely stressful I'm incredibly grateful to have found a estate agent that appears to care about its clients. Kealey is asset to your team. I highly recommend!

Candy · 24 August 2020

★★★★★ 5/5

Google

Gina Cannon was our main contact for our move out. She was on top of everything. Also she did spend some time face to face resolving us questions. We are happy with her help/services. Thanks a lot Gina (:

Bil · 10 April 2025

★★★★★ 1/5

Trustpilot

What started out as a straight forward…

What started out as a straight forward sale sadly turned sour. Not the fault of RS&K but the buyer dropped out a fair way into the sale.However, what came after was by turns pushy and unpleasant behaviour. When I decided to put the flat back out to rent, a potential buyer appeared very late in the day and after telling RS&K not to go ahead with a viewing, they did so anyway. The following Monday I was love bombed with how much the viewer wanted the property, would deposit a £15k non returnable deposit (turns out with his solicitor not mine) and an increase in price. The buyer had a bit of paper from a Mortgage broker and 2 flats to rent out before anything meaningful could take place, this would have taken months which I was not willing to gamble on.The email I received warning me that I would 'regret' my actions in the months to come was ridiculous. Do they have a crystal ball?When we tried to get the keys back from them they were no help at all. A representative from the managing agents who contacted them had the phone put down on her. They couldn’t be bothered to return them or pop them in an envelope. She had to collect them herself.Not a great experience.

Graham · 22 February 2024

★★★★★ 5/5

Google

I've recently had the pleasure of working with Shaniyah regarding my move to the area. Shaniyah was extremely diligent and provided great communication regarding process updates. The company provided a very friendly and welcoming service, and I would definitely recommend. Thanks Shaniyah!

Verity · 17 June 2023

★★★★★ 5/5

Google

Zarq was super helpful whilst helping me and a friend find a place to rent. He was in contact with us during the whole process to answer any questions and give us advice when he could, making everything straightforward and stress free.

Leah · 17 June 2023

★★★★★ 5/5

Trustpilot

Carla from the Acton branch

Carla from the Acton branch was great and supported me through a really stressful and lengthy buying process. She often helped to get things moving and I felt in the loop at all times due to her proactivity with keeping me updated. She really is a fantastic agent. Thanks Carla!

Misha · 14 September 2022