Trusted Agent profile · London
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much Rianna
Thank you so much Rianna! You are so helpful and supportive. You have kept us updated with everything and you worked so hard to resolve our issue. I wish you all the best!
Dear Salma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI can't recommend Dom highly enough. Due to Covid our house sale was a very long and drawn out process, we lost 2 buyers before finally completing on the 3rd-time-lucky sale. Dom's professionalism and determination to find us a sale never once faltered, he was fantastic throughout, simply a great agent to deal with.
Dear Eloise, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSuch a pleasant experience during stressful times when it comes to a search for a property. Gabi @ RSK shown me exactly what I needed and answered every query I possibly have. She took the time and didnt rush me and I appreciate her assistance. Thank you Gabi and RSK. I will definitely use your service in the future.
Dear Lenka, I was delighted to read the comments in relation to our RSK Ealing office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have been letting our flat through RSK since we bought it nearly 3 years ago. They have, without fail, identified quality tenants within a record timescale. This time was no exception. Reeta was polite, helpful and responded to enquiries promptly. Altin is a skilled manager who deals with any issues that arise professionally. They deserve a high rating.
We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIshaan was great at showing us around for the viewings and had great knowledge about all 4 properties we saw. Thanks RSK and Ishaan!
Thank you for taking the time to rate your service with Ishaan and our Ealing office. Kind regards, Sarah, Customer Relations Team
5/5
GoogleBig thanks to Ahmed who has been a great help with my flat search!
Dear Yasir, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleI've been a client of RSK estate agents for approximately 5 years, and I can confidently say that my experience with them has been consistently outstanding. Their ability to find great tenants for my properties is unmatched, and their staff has consistently demonstrated a high level of helpfulness and efficiency. It's reassuring to work with a team that truly understands the real estate market and takes the stress out of property management. I highly recommend RSK estate agents to anyone seeking a reliable and professional real estate partner.
Dear Paulette, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHave used RSK Ealing's services for about 20 years and found them consistently good. Special thanks to Kim from the Property Management Team, it's great to have someone managing things for you who you feel is very capable and reliable. I could always just leave it to her and she would sort it out, with a minimum of bother to me.
Dear Geoff, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe have found our new flat through RSK, could not be happier! Zarq is wonderful and helpful, i appriciated his openess and friendly manner which made our experience all that much easier.
Dear Millie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Zarq. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleI had a wonderful experience working with Zarq and their team. They were incredibly helpful throughout the entire process of buying/selling my property. From the initial consultation to the final closing, they provided invaluable guidance and support. Their knowledge of the real estate market was evident, and they went above and beyond to address any questions or concerns I had. I felt like they genuinely cared about my needs and interests, making the entire process smooth and stress-free. I highly recommend Robertson Smith & Kempson Ealing Estate Agents and would not hesitate to work with them again in the future. Thank you for your exceptional service!
Dear Man, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust rented a property from RSK and Gina was extremely helpful and provided an excellent service.
Dear Darcy, Thank you for leaving a 5 star Google review. Kind regards, Sarah
4/5
GoogleNatalie was great helping us find a lovely home for the next two years! After the stress of finding a new flat and the pressure of prices rising, Natalie helped us find the perfect place, within budget and in a lovely location! Natalie you winner winner chicken dinner
Dear Daisy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally impressed, arranged loads of viewings as soon as the flat was on the market - even during the pre-election uncertainty at the end of 2019. Got us an offer within the first two weeks and then helped us complete the sale during the pandemic. Kealey was very communicative and easy to get hold of.PositiveResponsiveness, Quality, Professionalism, Value
Dear Thomas, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRSK provided a great service when we were looking for our first property. They are always contactable and Edwin made the extra effort to accommodate & look out for us in our search. We felt like they really wanted to find the right place for us rather than wanting to just make a sale. Would recommend to anyone.
Dear Michael, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotRSK were tenacious and provided advice…
RSK were tenacious and provided advice through a lengthy sale process. Many thanks to Cameron and Toby at the Acton office for persevering and keeping us and the buyer on track
Dear Benjamin, Thank you for taking the time to leave a lovely review regarding Cameron and Toby. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina Cannon was an excellent agent that made everything so clear and easy, was extremely kind, helpful and pleasant.
Dear Paul, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe have been dealing with Robertson Smith & Kempson Estate Agents and have no hesitation in recommending them. In particular, I would like to thank Dario Torresani for his professionalism, time keeping and his through knowledge of the local market. He isipdeed an asset to the organisation.
Dear Mervyn, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI would recommend Robertson Smith & Kempson Ealing Estate Agents. Ishaan Badshah was very helpful and professional.
Dear Susie , Thank you for taking the time to leave a lovely review regarding Ishaan. Kind regards, Asma, Customer Relations Team
5/5
GoogleHad a wonderful experience with RSK, Gina Cannon was very helpful, attentive and patient. I found my new home by trusting Gina’s instincts! I would highly recommend RSK
Dear Shan, Thank you for your review. We take on board all feedback and appreciate the kind words about Gina. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have always used RSK Ealing to let out my property and have found them to be professional in helping to find tenants. This time I dealt with Han, Altin, Molly and Sona. They have always kept me updated and did their upmost to find me tenants. I would highly recommend the team!PositiveProfessionalism
Dear Michael, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleCan highly recommend Duncan in the rentals team. Proactive with recommendations, and with clear communication of the whole process. My transaction was dealt with very professionally and I was very happy with the result
Dear Dan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKealey and Mike were very helpful in my property search. The process went smoothly and they were always on hand to discuss any matters about the property when required. Overall I was very happy with the service, and would recommend to my friends.PositiveResponsiveness, Quality, Professionalism
Dear Anoop, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMatthew was amiable and knowledgeable, sharing impartial advice on the local area and was able to answer all questions in depth. Highly recommend the service.
Dear Isaac, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAmy was great and she was doing her best to find the right property for us. And also even though it's hard to arrange a viewing at the same day, Amy immediately took us to show some flats. I would definitely come to Amy for our following research of properties in Ealing. She was more than amazing! Thank you!!
Dear Muge, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
