Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

I just picked up keys for my new apartment!!! 🤩Despite issues we had during whole process, agents Molly and Altin were extremely supportive and tried to make it as smooth as they could, from morning to late evening hours for a last a few … More

Oll · 17 June 2022

★★★★★ 3/5

Google

Pros: - I wasn't able to attend the viewing and the agent took some videos for us. - Police and friendly agents. Cons: - The place was part-furnished and we wanted it nude ; we got lied to about build-in furniture that could not be removed. Once we moved in, we noticed that none was built-in, and that it could have been removed. - Although the agent said otherwise, the place we moved into was dirty and no professional cleaning had be done. - Some lag in communication. We had to follow-up multiple times to get responses.

Benoît · 28 September 2023

★★★★★ 1/5

Google

After making an offer I was forced to speak to their mortgage broker despite having my own MIP, this seemed their main concern to get me over to their broker to earn some commission I guess. They didn't reply to me when I asked if the offer was received, and after calling them made excuses rather than just say sorry for not responding. At the viewing of the property they tried to tell me the kitchen was 3 years old, the homeowner stepped in to correct them, it was from 1992, I'm unsure how properties are being valued when the spec and condition is clearly unknown.

Ryan · 28 September 2023

★★★★★ 5/5

Google

I had a very positive experience working with Robertson Smith & Kempson estate agency based in Ealing. It is also important to mention, that I have been with RSK for over 18 years now! This time, I had a pleasure to work with a new team, mainly with Gina, Altin and Bailey. The persons I worked with were very pleasant, knowledgeable and professional. Their communication was brilliant and their responses to my emails were swift, without any delays! From the initial marketing of my property to the completion of the contract, all was done very quickly and with great confidence. I would definitely recommend RSK based in Ealing to anybody who is a Landlord/Landlady and planning to market their property.

Mariola · 28 September 2023

★★★★★ 5/5

Google

Zarq Khattak and his team were brilliant with assisting myself and my partner in looking for property's within the bourough. They were very professional and extremely helpful.

Michael · 17 January 2024

★★★★★ 4/5

Google

Great customer service with follow ups on a regular basis. Reeta was very friendly, personal and tried her best to accommodate our requests and provide advice. It was a pleasant experience despite market limited supply of houses at this time. All the best Reeta.

Anil · 24 August 2022

★★★★★ 5/5

Google

I like to thank to Han Orkoz from Ealing branch for the service he provided during our property search. He is very professional at his work and has a friendly personality. He identified the property we need and delivered us the one which matches that needs. I was very impressed with his quick returns to my enquiries too. Best regards.

CKose · 18 June 2018

★★★★★ 5/5

Google

Reeta has been supporting us in our search for a rental property for the past months. It's been a difficult time in general, with very little properties coming onto the market and when they do, being snapped up very quickly. That's why it's … More

Steph · 17 June 2022

★★★★★ 5/5

Google

Really happy I chose RSK to sell my flat. The entire team were very pro-active giving me regular updates on all viewings. Paul was very helpful in ensuring the transaction went ahead after the price was agreed and Domnick and Michael were a … More

Daniel · 17 June 2022

★★★★★ 5/5

Google

We had an overall smooth and great experience with RSK Ealing. Thank you, Sona and the team for a very efficient transaction! They know what they're doing and they make sure the least thing you experience during the letting process is stress / frustration. Kudos!

Kit · 17 June 2022

★★★★★ 5/5

Google

Fantastic customer experience. Reeta went above and beyond for me, always giving me relevant information, and getting back to me quickly on any queries. She and the whole team, have a warm and engaging manner. This has defintiely been my number one estate agency experience.

Shayne · 17 June 2022

★★★★★ 1/5

Google

The worst experience of my life. We are a family recently moved from Spain, we found a wonderful house advertised by RSK Ealing agents, and after saying yes it all turned into a nightmare. Their staff insisted and urged us to pay the full deposit immediately and sign the contract within 24 hours after we paid the booking fee. After a week waiting for the contract to be returned with all the signatures, and several emails asking about the delay in receiving it, the owner decided to back up and refused to sign the contract. From that moment it took us 1 MONTH to recover the money (not all of them since currency exchange rates applied, although the cancellation of the contract was not our fault). Communication was always murky, the agent did not follow the regular property rental process, avoiding answering relevant questions via email, and what's more, we never got a clear reason why our money was being held all this time, or information . about where it was saved. Their lack of professionalism was visible throughout the process. I have lived in several countries and different continents, and this is the first time that I have come across a so-called "well-known" firm acting as perfect scammers. My experience was absolutely disappointing and I would never recommend their services.

Hellen · 24 August 2023

★★★★★ 5/5

Google

My partner and I had been struggling to find a suitable flat in the Ealing area for roughly a month. We had met with several agencies that were snippy or rude, and felt a bit lost on what to do when I impromptu made a booking to view a flat listed with RSK and I'm glad we did! The whole process was made easy by how communicative the team is there. We were kept in the loop every step of the way via Andre, who helped arranged everything for us. We're now moved in and getting settled into our new place and it wouldn't have been possible with him! If you're looking for a reliable, respective, and communicative estate agency I urge you to enquire with RSK and Andre.

Jaiden · 24 August 2023

★★★★★ 5/5

Google

I attended a viewing this evening and had a really friendly experience with Gina. She was welcoming and knowledgeable about the property. When I had questions, she gave a thorough explanation. This was the best viewing I’ve ever experienced and I will definitely be coming back for more. I can’t wait to see her again for the next time I want to add to my portfolio of exclusive properties. In the infamous and wise words of the one and only Professor R. Hagrid, “Yer a wizard, Gina!”

Alison · 24 August 2023

★★★★★ 5/5

Google

Typically, I’m not the guy to come to message boards & write reviews. But, in this case, I had to make the exception and let others know what a great experience I’ve had with RSK Tenancy Management. I recently took over property ownership from my mother, who worked with RSK Management for several years & was very satisfied with them. RSK have made this whole transaction very seamless & straightforward. Many things needed to be done, still working on a few, but the experienced team at RSK coordinated, and organized everything that needed to be done, i.e. Licensing, EICR etc. I’ve had the pleasure of working with a sharp, super smart, young gentleman at RSK, named Bailey M., wise beyond his years! He has stayed on top of EVERYTHING for me, with great communication. To sum it up and close, really pleased with RSK Tenancy Management and their knowledge, experience and expertise. My property, I know is in great hands. Bailey, been a pleasure working with you, & keep up the great work! Definitely going places buddy👌. David G. (New York, NY)

David · 24 August 2023

★★★★★ 5/5

Google

I had a fantastic experience working with Robertson Smith & Kempson Ealing Estate Agents. The team was extremely knowledgeable and professional, offering expert advice every step of the way. From the initial consultation to the closing of the deal, I was confident in their ability to handle all aspects of the process with ease. Their communication was excellent, always keeping me informed and up to date on any developments. I appreciated their attention to detail and dedication to finding the ideal property that met all of my requirements. Overall, I strongly recommend Robertson Smith & Kempson Ealing Estate Agents to anyone looking for a top-tier real estate team.

KHINDA · 24 August 2023

★★★★★ 5/5

Google

RSK have been keen to market my 2 bed flat for sometime. Having given them the opportunity, they visited the property and saw past the damage caused by previous tenants. With my promise of refurbishment, they quickly found a quality tenant at a good rental and kept the communication flow going with said tenant as my return slipped, still keeping the tenant interested. So far, the tenant has been in 5 days, and I will update further on property management at a later date. Very professional and personable thus far, and I look forward to proactive communication in the coming months.

Orinocho · 24 August 2023

★★★★★ 5/5

Google

Estate agent Reeta was a wonderful support in our house search. She listens and understands expectations, she is very helpful and responsive. She also provided a great support to explain all the process. Highly recommended especially if you are new in UK!PositiveResponsiveness, Professionalism

Melike · 24 August 2022

★★★★★ 5/5

Google

Ishaan was super helpful and attentive during my viewings, asking clarifying questions and providing helpful insights on the neighborhoods I was interested in.

Mena · 17 March 2024

★★★★★ 5/5

Google

Gina, Ishaan, and Matthew were brilliant. Very responsive, adapted to our schedule, and answered all questions quickly. Overall made the process very easy!

James · 17 March 2024

★★★★★ 5/5

Google

Tia and Jourdain are fantasic agents and helped me so much

Diana · 26 March 2026

★★★★★ 5/5

Google

Very professional bunch at RSK. They did their best to line up visits and close on offers made - sometimes going beyond the stated mandate to help us with potential closures. Special shout-out to Usmaan who kept a hawk eye on pet friendly properties for us and would line up viewings as soon as properties came on the market. I would be sure to call on them whenever I have to search for my next rented place.

Nishant · 28 October 2023

★★★★★ 5/5

Google

As part of my flat rental search, RS&K was tremendously helpful in helping me understand the local market with good advice and arranging property viewings. A huge thanks to Duncan for assisting me here!

Joseph · 17 June 2023

★★★★★ 5/5

Google

Shaniyah was really lovely and extremely helpful in assisting us with finding a new flat. Especially the process of offering, providing the necessary paperwork, and finalising our contract was smooth and painless. Thanks again!

Lena · 17 June 2023