Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

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163

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great service and excellent quality from RSK Ealing. Thank you Gina and team for your great work!Really recommend this team.

Андрій · 24 September 2024

Agent replied · 24 October 2024

Dear Андрій, Thank you for leaving a 5 star Google review. Kind regards, Sarah

5/5

Google

I want to rent a house in the Ealing area. I used Google maps to find the most well-rated housing agency. Ishaan Badshah received me. He was very enthusiastic and professional and helped me quickly find the type of house I wanted to rent. The next day, he drove me to see several houses. He is meticulous and patient, and my family and I are very satisfied with his service. Thank you very much for Ishaan Badshah's efforts.

C · 26 March 2024

Agent replied · 16 June 2024

Dear C cy, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Very kind!…

I would like to recommend and thank Daisy Wills, Manager at RSK Property Management Team. I have a neurological voice disorder, Laryngeal Dystonia, which makes it difficult to speak on the phone. Daisy is very helpful, kind and patient when we do speak, which helps me a lot.

Gillian · 24 November 2022

Agent replied · 15 June 2024

Dear Gillian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tilly was exceptionally great! So knowledgeable, professional and an expert in her field. Showed me some properties and went above and beyond to ensure she could find me the right property .she was Incredibly honest and absolutely only wanted the best property for me Phenomenal service and expertise! Thank you so much Dear Tilly BrownPositiveResponsiveness, Quality, Professionalism, Value

Mehrnoosh · 17 June 2021

Agent replied · 16 June 2024

Dear Mehrnoosh, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Tilly and the Ealing team will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I had a truly wonderful experience with Tilly at RSK. I previously had bad experiences with a few estate agents, not knowing about the property or doing their due diligence. I would recommend them to anybody who is looking to rent. Tilly went above and beyond in this fashion showing care and consideration and a very professional approach.PositiveProfessionalism

Michael · 17 June 2021

Agent replied · 16 June 2024

Dear Michael, Thank you so much for the fantastic feedback, the team at Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I have dealt with the staff at RSK, Ealing for the last few years, more recently last December, where Han was utterly professional in his dealings and went out of his way to ensure we found the right tenant for our property. i would have no concerns in recommending the team, but in particlar Han for his complete professionalism and assistance. EN

Eilish · 17 June 2020

Agent replied · 16 June 2024

Dear Eilish, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

4/5

Google

Ishaan has been very helpful. He contacted me very quickly after I enquired on Zoopla and maintains contact to help me find a good appartment to rent.

Marios · 17 May 2024

Agent replied · 16 June 2024

Dear Marios, Thank you for your kind comments regarding the Ealing team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

We recently began searching for rental properties in Ealing and decided to drop into the RSK Ealing office on a sunny afternoon. From the moment we arrived, Ahmed and his colleague provided exceptional service, welcoming us warmly and assisting us straight away. Recognising that we were not local to the area and keen to view properties that same day, Ahmed swiftly arranged a selection of nearby options for us to explore. While these initial listings weren’t quite to our liking, Ahmed’s dedication didn’t stop there. He remained proactive, keeping in contact and promptly informing us when a suitable property became available. His professionalism, commitment, and perseverance truly set him apart from many other agents we’ve encountered. Rather than losing interest after a few viewings, he continued to follow up, ensuring we had the best chance of finding the right home. We would highly recommend RSK and Ahmed to anyone seeking a reliable and client-focused experience in their property search.

Ashok · 12 June 2025

5/5

Google

In three days they found what we were looking for for me and my wife and I signed the contract. Molly and her really professional staff. Thank you Emmanuel Marco In three days they found what we were looking for for me and my wife and I signed the contract. Molly and her staff are truly professional. Thank you Emmanuel Marco

Emmanuel · 24 August 2020

Agent replied · 23 August 2024

Dear Emmanuel Marco Fiori, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

They are very professional and are currently helping us to find the perfect property for my family and me. I would like to thank Angelina from RSK Acton and specially Reeta from RSK Ealing office, as she has tiredlessly worked in finding us a home to move to.PositiveResponsiveness, Quality, Professionalism, Value

Alfonso · 17 June 2022

Agent replied · 16 June 2024

Dear Alfonso, thank you for taking the time to leave a 5* review for the team in our Ealing office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

I have used RSK for a second rental period now for my townhouse. They efficiently found professional tenants within 2 weeks or so. Very pleased with their service. Both Duncan and Gina were a pleasure to deal with.

Sam · 24 August 2023

Agent replied · 16 June 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have purchased the property in Ealing in December 2012 via RSK and we have let our prproperty via the RSK till now. RSK Letting Manager and the team have provided us an Excellent service.We are very pleased with their performance and happy with the outcomes.I really think that the Manager is a very good listener and caring to his customers.

Soe · 17 June 2020

Agent replied · 16 June 2024

Dear Soe, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

RSK made a great job to help us find a great flat during Covid-19. That was our first time with a flat from the agency but Molly was really helpful and she was all the time in touch with us. I can recommend it in 100%. If you want to be professionally served and find a great flat go to RSK.PositiveQuality

Krzysztof · 17 June 2020

Agent replied · 16 June 2024

Dear Krzysztof, Thank you for your kind words regarding our Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Ishaan has been great at his job. He's a really professional agent, very polite and helpful. We have really appreciated working with such a nice person. Giovanni and Agnese

Giovanni · 17 March 2024

Agent replied · 16 June 2024

Dear Giovanni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Had brilliant help from RSK, in finding properties, and eventually finding a lovely flat. Gaetano was extremely supportive and helpful.

Gordon · 25 August 2024

Agent replied · 24 October 2024

Dear Gordon, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

4/5

Google

Gina has been really pleasant to work with. Although we were not able to find something suitable for us with RSK, she was very accommodating and understanding with our situation and requirements. Easy to speak to, very friendly and approachable.

Tony · 17 June 2023

Agent replied · 16 June 2024

Dear Tony, Thank you for your kind comments regarding the Ealing team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK Hanwell

The team at RSK Hanwell were excellent! They were always quick and very responsive to our needs, often replyng or dealing with the issue within a couple of hours - which helped for peace of mind. Really good communication and an eagerness to help in any aspect. We would highly reccomend the team over at Hanwell!J&C

JG · 5 July 2021

Agent replied · 15 June 2024

Dear JG, what a lovely review you have given regarding our Hanwell office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Altin of Robertson Smith & Kempson Ealing helped us a great deal in our search for a tenant for our flat in Ealing Broadway. He explained to us the current state of the letting market with the actual examples of the letting agreements RSK closed within our development this year. His guidance for the letting price was spot-on and we were able to find a tenant even before it went on the market. We are very grateful for Altin's insightful assistance. Thank you.

伊藤洋一 · 27 December 2023

Agent replied · 16 June 2024

Dear Yoichi, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I contacted RSK, in search of a Studio/1-Bed Flat around the Ealing Area, and I found Zarq extremely helpful. At one point, I got frustrated that I was not given the house keys (as the deposit payment was not completed yet), and I sent a rude e-mail to Zarq/RSK. They handled the matter very professionally & they explained that they were trying to assist me etc In summary, I succeeded in renting the Studio Flat that they offered me. They were very helpful, courteous and professional.

Levi · 27 December 2023

Agent replied · 16 June 2024

Dear Levi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently dealt with Han at RSK when leasing a flat. I cannot recommend Han & RSK highly enough. Although they were acting on behalf of the landlord, Han could not have been more helpful, answering all my queries in depth and taking the time to ensure that I knew everything. Excellent service, would highly recommend.PositiveProfessionalism

Kevin · 17 June 2021

Agent replied · 16 June 2024

Dear Kevin, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Han from RSK Ealing has been of immense help with my recent property search, he understands every aspect of my property requirements and helped me in cracking the deal by doing more than anticipated. He carries indepth knowledge of every legal bit and helped me in understanding every option available. Highly recommend his services. Kudos and good luck for future.

Jitender · 17 June 2020

Agent replied · 16 June 2024

Dear Jitender, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Andre was leading our sales transaction. We had a few obstacles throughout the transaction. However, Andre patiently addressed the challenges one by one, which meant a successful completion of transaction in the required time frame. I highly recommend Andre as he is patient, attentive and a problem solver.

Paniez · 24 August 2022

Agent replied · 23 August 2024

Dear Paniez, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Have let my flat through RSK for many years and found them very responsive and helpful. Gina has been helping me recently and quickly found new tenants and oversaw the process. Would recommend

Claire · 18 November 2023

Agent replied · 16 June 2024

Dear Claire, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would like to make a special mention to Natalie Arendt who has been great at her job. She has been very accommodating and very professional towards her approach in finding us a place to rent. She is indeed an asset to your company. Great job and thank you.

Maynard · 17 June 2022

Agent replied · 16 June 2024

Dear Maynard, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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