Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

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163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Michael Shaw helped us sell our house recently, and we could not have been happier with the service he gave us. Throughout the process, Michael was supportive, responsive, caring and helpful. I would highly recommend him to others who are selling or buying property in Ealing. Michael is a gem!

Marni · 17 June 2021

Agent replied · 16 June 2024

Dear Marni, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

My experience with RSK was flawless from beginning to end. Everything was handles professionally and with great speed, with an understanding of what both parties needed throughout. Kealey was an excellent agent to deal with and anyone who has her on board would be lucky to have her!PositiveResponsiveness, Professionalism

Promina · 24 August 2021

Agent replied · 16 June 2024

Dear Gill, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

4/5

Google

We've been in contact with RSK to look for a 2-bed flat to rent. Tilly was our Estate Agent and she was really professional and attentive to our requests. She spent a lot of time with us trying to accommodate our needs with what was available on the market.PositiveProfessionalism

Sabry523 · 24 August 2021

Agent replied · 16 June 2024

Dear Sabry523, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Ahmed was super nice when we atended our viewing.

Ingrid · 2 November 2024

Agent replied · 9 November 2024

Dear Ingrid, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah

5/5

Google

Ishaan has been a great help and advocate for our continuing rental journey, very informed and responsive to calls/emails!

Kate · 17 May 2024

Agent replied · 16 June 2024

Dear Kate, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah, Customer Relations Team

5/5

Google

Shaniyah was helpful and highly communicative throughout our lettings process! It's a busy & competitive market so having a letting agent who is on hand to discuss the process is really valuable.

Kim · 22 July 2023

Agent replied · 16 June 2024

Dear Kim, Thank you for your kind comments regarding Shaniyah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Duncan was very kind and professional in helping us to find a property. He helped us go through all the stages of the letting and he was always available and proactive. Highly recommended!

Paola · 17 June 2023

Agent replied · 16 June 2024

Dear Paola, Thank you for your great 5 star review, and mentioning your experience with Duncan in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Duncan was great and very knowledgeable of the properties on his portfolio. He understood really well our requirements and only offered us properties that matched exactly what we were after. Would recommend 100%.

Cedric · 17 June 2023

Agent replied · 16 June 2024

Dear Cedric, Thank you for taking the time to leave a wonderful 5 star Google review. Michael will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Popped into the Ealing branch to enquire about properties, and Natalie was a delight to have talk us through available properties and get us on the way to renting our new home. Wonderful customer service all provided with smiles and a joyful atmosphere

Ben · 17 June 2022

Agent replied · 16 June 2024

Dear Ben, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Worked with Ahmed Khalil who provided me a sympathetic and professional service. I would highly recommend.

Chris · 3 September 2025

5/5

Google

Hello, If you want an agent who understands the real value of her clients time, ask for Reeta. Me and my partner were lucky to have met such a dedicated person. I would gladly recommend Reeta Sisodiya to my friends. All in all a great and professional agency from my point of view.

Dobre · 17 June 2020

Agent replied · 16 June 2024

Dear Dobre, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

1/5

Google

Very disappointed with this agency. They called me and I clearly specified my budget to rent. They gave me an appointment for a flat and in the end the flat was costing 200£ more than my budget. Also, I said to them we are a couple and I found in the flat a bunk bed. Very unprofessional considering I live very far (they took my details so they knew it) and they let me go for nothing basically.

Susy · 24 August 2023

Agent replied · 16 June 2024

Dear Susy, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Recent rented a flat from RSK, and the experience was smooth and efficient. Gina was great! provided great service and dealt with issues quickly. Would definitely use this agency again.

Asad · 24 August 2023

Agent replied · 16 June 2024

Dear Asad, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

One of the better Estate Agent experiences I've had in London. They weren't too pushy, though they did insist on showing us some dud properties. The in-office staff were professional and calm (i.e. not pushy. I can't overstate how important/unusual this is!). In the office we primarily dealt with Anish Patel who was great and very communicative.

Rahul · 18 June 2018

Agent replied · 16 June 2024

Dear Rahul, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

A very positive experience with RSK. I would highly recommend Gina who was very helpful through out the process and made it so easy to arrange viewings, even late in the evenings.

Vinod · 17 June 2023

Agent replied · 16 June 2024

Dear Vinod, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Would like to say thanks to Duncan for all of his help with mine and my partners first rental agreement in London. Quick and efficient which suited both us and the landlord.

Hannah · 17 June 2023

Agent replied · 16 June 2024

Dear Hannah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The agent Zarq has been extremely helpful throughout very stressful times of moving. He is very responsive and answered to every call. We were very lucky to have him was our agent.

Zoe · 17 June 2023

Agent replied · 16 June 2024

Dear Zoe, Thank you for taking the time to leave a lovely review regarding Zarq. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK is Excellent! Very Happy.

RSK is very professional and really try to meet your needs as well as being fair. They have gone beyond expectations in helping find our perfect home and I would highly recommend using RSK.Gina & Ishaan Badshah have been amazing and has made the whole experience a lot less stressful and has found a gem which I hope we can call home. Thank you for all your help. Excellent service!

Brendin · 17 February 2024

Agent replied · 15 June 2024

Dear Brendin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

RSK Ealing office is the best estate agent I have dealt with in a very long time. They are very efficient and quick and their customer service is excellent. Thank you to Michael and Paul in particular for dealing with my sale

Ana · 17 June 2022

Agent replied · 16 June 2024

Dear Ana, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

RSK are the best estate agency in the local area. Duncan was extremely helpful and attentive to our needs in finding our first flat. His extensive local knowledge and likeable demeanour made what could have been a stressful process very … More

Stefan · 17 June 2022

Agent replied · 16 June 2024

Dear Stefan, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Molly was great to work with. She really understood what my requirements were, and showed me a winner straight away. She was patient, giving exactly as much space as I needed to make a decision, and was quick with negotiating the lease. I'd definitely work with her again.

Charles · 17 June 2021

Agent replied · 16 June 2024

Dear Charles. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Zarq is very supportive and he helped me a lot to find and rent a 2 bed room apartment, he always informs me with the updates. Very smooth and good service.

Mohamed · 17 June 2023

Agent replied · 16 June 2024

Dear Mohamed, Thank you for your great 5 star review, and mentioning your experience with Zarq in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie at RSK was great in ensuring mine and my boyfriends process to renting was smooth and stress free. She listened to our must haves and fully delivered. Thank you Natalie.

Annabelle · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We are really happy and satisfied with the way Ahmed treated us during our viewing time. Specially i really like the way he treated us and he is very passionate with his job. I hope we will take the he shown as . Thank you so much for your service Ahmed and RSK team.

Agnes · 9 November 2024

Agent replied · 9 December 2024

Dear Agnes, We really appreciate you taking the time to leave such lovely comments about Ahmed. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah

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Awards

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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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