Trusted Agent profile Β· London

Robertson Smith and Kempson London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We had a really good experience with RSK and their staff. Reeta was very helpful and professional. She is always offering a lift to the properties and back and knows the area really well. I would definitely recommend Reeta for anyone who’s looking for a property in the area.

Elena Β· 17 June 2020

Agent replied Β· 16 June 2024

Dear Elena, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team

4/5

Google

We were relocating from Asia and found Natalie very responsive. She demonstarted the ability to understand our needs and follow-up on a regular basis. A very pleasant and articulate individual and we would definitely recommend her. We didn't close any property with them so wouldn't be able to comment on the end to end experience. RSK as a team was definitely better than many other estate agencies that we dealt with. Great going πŸ‘

Satyen Β· 24 August 2023

Agent replied Β· 16 June 2024

Dear Satyen, Thank you for the Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ishaan has been helping me try to find a property, he has been kind, friendly and professional.

Nic Β· 17 March 2024

Agent replied Β· 16 June 2024

Dear Nic, We really appreciate you taking the time to leave such lovely comments about Ishaan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Shaniyah Temple was very helpful and made a concerted effort to help us through the viewing, offer and referencing processes. Thanks for all your help! Matt & Verity

Matt Β· 17 June 2023

Agent replied Β· 16 June 2024

Dear Matt, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Professional and friendly! Gina made the move and renting process easy and smooth! So happy with our flat!

Dena Β· 16 February 2024

Agent replied Β· 16 June 2024

Dear Sena, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Having previously had bad experiences with estate agents we were a little nervous going into our search. Fortunately, Duncan made the whole process smooth, straightforward and somehow enjoyable! We will be using RSK Ealing for any future moves.

Hafsa Β· 17 June 2022

Agent replied Β· 16 June 2024

Dear Hafsa, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ahmed was a star since the beginning, always responsive and proactive!

Ismael Β· 3 September 2025

5/5

Google

Molly has been amazing throughout the process, from marketing, to organising virtual tours, then physical viewings, liaising with the existing tenants and then finding us a fantastic new tenant! We love working with RSK and Molly and will recommend them unreservedly!!PositiveResponsiveness, Quality, Professionalism, Value

Tamer Β· 17 June 2021

Agent replied Β· 16 June 2024

Dear Tamer, We are delighted that you took the time to leave such a fantastic review which Molly and the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Sona was very helpful with choosing the property to rent for myself. She showed me a lot of options, explained me clearly about the parking situations and the building itself. She was polite, charming and very professional. Truly recommend to everyone !PositiveResponsiveness, Professionalism, Value

Tomasz Β· 17 June 2021

Agent replied Β· 16 June 2024

Dear Tomasz Thank you for taking the time in providing such lovely comments about Sona in our Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I had a pleasant experience working with Duncan from RSK. Our communication was professional and he and the office were always responsive to my needs. I was able to conclude the rental arrangements quickly. I would definitely recommend Duncan and RSK.PositiveResponsiveness, Professionalism, Value

Maria Β· 24 August 2021

Agent replied Β· 16 June 2024

Dear Marmyl. Thank you for your comments regarding Duncan in our Ealing office. I will ensure to pass your comments on as the team will be thrilled to read that you received a 5* service. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Han looked after us really well and made the whole process run really smoothly. He was responsive and efficient, answering all our queries effectively. It felt like Han genuinely cared about us finding the right place for us to live in which I haven’t always found with other lettings agencies. Thanks Han!

Tom Β· 18 June 2018

Agent replied Β· 16 June 2024

Dear Tom, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Had a great experience buying a property with the support of Krishan and Kealey at RSK Ealing. Both were always very responsive and professional throughout the whole process. RSK provides valuable advice and guidance to ensure that our bid was well received and supported us through the negotiation process. Would thoroughly recommend

Michael Β· 18 June 2018

Agent replied Β· 16 June 2024

Dear Michael, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Duncan has been a great help during the entire process - he has listened to our feedback, addressed our concerns and gone out of his way to help us feel comfortable when looking for our new home.

Patrycja Β· 17 June 2022

Agent replied Β· 16 June 2024

Dear Patrycja, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Had great experience with RSK (Ealing branch). Shout out to Duncan who has made my experience on finding my new home super easy and quick. Quick responses, professional manners and very helpful in general. Thank you.PositiveResponsiveness, Professionalism

Inga Β· 17 June 2022

Agent replied Β· 16 June 2024

Dear Inga. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz Β· 21 February 2022

Agent replied Β· 15 June 2024

Dear Liz, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK was the agency dealing with the sale of a property we made an offer for and was accepted. Bradley was our main contact. Throughout the sale process, Bradley and the team were very responsive and answered all our enquiries professionally and reliably.

Dyaa Β· 17 June 2021

Agent replied Β· 16 June 2024

Dear Dyaa, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

We have mostly dealt with Molly at the office who has been very professional, helpful, approachable and quick to respond to all of our enquiries. They seem to have a customer focused ethos within the company. Despite the last minute nature … More

Nerys Β· 17 June 2021

Agent replied Β· 16 June 2024

Dear Nerys, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

The agent, Harrison, has been incredibly helpful during the entire process from the moment we inquired about a property to rent, to putting an offer down. We were always kept in the loop about the updates on our offer and were in touch multiple times a day to ensure the process was speedy. Clear communication throughout. Overall a great guy and very friendly! Definitely recommend πŸ‘ŒπŸ»

Lukasz Β· 17 January 2024

Agent replied Β· 16 June 2024

Dear Lukasz, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Everyone was really helpful, especially wanted to thank Usmaan for going the extra mile. All our queries were dealt with quickly and efficiently.

Ian Β· 20 September 2023

Agent replied Β· 16 June 2024

Dear Ian, Thank you for taking the time to rate your service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gina was of great help and always available for any of our enquires before moving to our flat. Very pleased with the attention!

Roberta Β· 20 September 2023

Agent replied Β· 16 June 2024

Dear Roberta, Thank you for taking the time to leave a wonderful 5 star Google review. Gina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Zak was great!

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.

Brandon Β· 4 February 2020

5/5

Trustpilot

Excellent Service!!

I recently sold my property with RSK Hanwell and I was very satisfied with the service they provided. I dealt with Zak and I automatically knew i was in safe hands. The team kept me informed and updated and they were clearly interested in selling my house for a good and fair price rather than making a quick sale, I received 3 offers within 2 weeks and 2 above asking price. I would highly recommend to anyone considering selling their house.

Natalia Β· 3 February 2020

5/5

Trustpilot

I let my flat out and recently sold it…

I let my flat out and recently sold it through RSK Ealing branch. I have always found them very easy to deal with and very on the ball with information and acting on any issues that require attention. In my view, they are a highly professional team that I would use again should I be looking in the future at property in the area. My thanks to all in the Sales team and the Lettings team, in particular thanks to Kealey. I have no hesitation in recommending this RSK branch.

Mark Β· 23 January 2020

5/5

Google

I rented a property with help of RSK Ealing and they provided the best service. I have rented property previously with many other state agency and I would recommend this firm over others without any hesitation. Gina helped us to find best property and helped us through out the process.

Ankita Β· 26 October 2024

Agent replied Β· 9 November 2024

Dear Ankita, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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