Trusted Agent profile · London
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReeta was brilliant in facilitating our move and was really approachable. The process was really smooth and she was extremely helpful. Thank you, Elle
Dear Eleanor Grocott, Thank you for your kind words regarding our RSK Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleA letting office that doesn't treat you like a number! We felt Duncan really saw us as a couple who were wanting to find the right place that we could call home, and ensured that we landed the right place. He was knowledgeable, kind, and helped us secure our new home.
Dear Scott, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe have been with RSK over two years and so far we had very good experience. Our tenancy was coming till the end and Ginna and Ishaan helped us a lot to find the new property. So far, very good experience.
Dear Mari, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleI had a great experience with Millad & Shervin, I did not find a property with them but would highly recommend them to friends and families
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
TrustpilotVery positive experience and would definitely recommend
After trying 2 estate agents in the Acton area for a few months with no luck selling my flat, I gave RSK a chance, and they sold it before it was even live on their website. Very positive experience, and Luke Heaps from the Acton office was superb, always kept me up to date and was always contactable. Wouldn't hesitate in recommending.
Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Acton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotDaisy and Altin have always been great…
Daisy and Altin have always been great to deal with.
Dear Anthony, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka
4/5
GoogleI had a really positive experience with RSK Ealing particularly with Gina. She helped me with my search while being predominantly being based overseas, guiding me step by step through the process and managed to secure a beautiful home in Ealing. I recommend to anyone looking for a new home.
Dear Mathias, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMy husband and I would like to thank Han for assisting us during our search for renting a flat in Ealing. He had shown us round many places to make sure we find the best place for our family. He was very professional and effective towards our requests.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service from the Ealing Braodway branch when selling our flat in West Ealing. Kealy and Bianca were very helpful and professional.
Dear Katie Murray, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have had a really great experience with the company. The agents have been extra helpful, friendly, and professional and are all accomodating and willing to help. In particular, we were very impressed with Duncan Pinder at one of our viewings, who was able to answer all our questions and had great knowledge about the property.PositiveResponsiveness, Quality, Professionalism
Dear Talia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExtremely pleased and satisfied of my experience with Altin from RSK. In addition to being a pleasant person to work with, he always showed a professional attitude, excellent knowledge of his market and achieved great results we wanted. I HIGHLY recommend RSK Ealing.
Dear Alexis, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe bought and sold properties with Ronan from RSK and dealt with many of his team both in lettings and sales over the years. We trust Ronan and value his professional opinion as well as his personal and honest views. He always got the deal over the line for us and we would recommend him and RSK to our family, best friends and anybody else.PositiveProfessionalism
Dear Kathrin, Thanks for the great five star review. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleThe team at RSK were incredible letting my property. One tenant was out and the next one was in just two weeks later. They put in so much work to make that happen. Tarq in particular was a total star and sorted everything out for me.
Dear Lil Chase, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK were a fantastic agency to deal with when I was looking for somewhere to live in Ealing. Leah and her colleagues replied to queries in a timely manner, and were on top of updating me along the referencing process. The true test of an agency's professionalism is how they treat tenants on move-out, but if the experience is anything like move-in I shan't be too worried. Highly recommend this agency.
Dear Sir/Madam, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotActon Branch
Very friendly team. Carla and her team are professional, polite and efficient.
Dear Theodora, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKealey was brilliant in helping us find a house. Would have no problem recommending her to others in the future.
Dear Liam, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish … More
5/5
GoogleAmazing service from Natalie, first contact to a rental agreement in a week as a tenant. At the current craziness going on in the market, we are very impressed. Nice, swift, accommodative and very professional. Can't wait to move into our new home. Thank you!
Dear Gabor, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Ishaan, and I must say, it was an absolute delight! Ishaan's professionalism, attention to detail, and dedication to delivering top-notch results truly exceeded my expectations.
Dear Said, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a great experience working with them, excellent agents. I would like to mention Ahmed very profesional and supportive. Highly recommend them.
Dear Dana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleZarq from RSK was excellent in his service. Would like to thank him personally for guiding me throughout the search process and seeing to it that I got what I wanted - even routing for me! They are professional and very approachable. Keep up the good job.
Dear Collins, Thank you for your kind comments regarding Zarq and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWould definitely recommend!
We have been impressed by RSK Ealing Broadway during the selling process. Michael and the team have been consistently professional, transparent and responsive throughout - from the first meeting to completion day. We would (indeed, we have already) thoroughly recommend to friends, family or colleagues.
5/5
GoogleJust had a viewing with Shaniyah, very lovely lady and she made me feel so comfortable. Even bothered to give me a lift which is a rarity with agents these days. I will be making an offer, what a lovely experience. Would recommend RSK Ealing !
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally like RSk, we bought our first house from them back in 2004 and still have it but have dealt with them over various matters and always found them efficient and polite. They also do a good job of keeping in touch regularly, which is refreshing.
Dear Nicola, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have had the pleasure of working with RSK for the past few years, and I can confidently say that their services have exceeded my expectations. From start to finish, RSK and their team have demonstrated unparalleled professionalism and dedication.
Dear Dominic, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
