Trusted Agent profile · London
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had a viewing with Ahmed. He is very gentleman and polite. He deserves 10 starts
Dear Bilal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI've had a great service from RSK who found a buyer for my flat within a week after I had tried with a different agent for a few months! All of the team are super helpful but especially Bianca who sold my flat on the second viewing.
5/5
GoogleEva from the ealing branch provided great service, was very helpful and polite. Thanks
Dear Devin , Thank you for taking the time to leave a lovely review regarding Eva. Kind regards, Sarah
5/5
GoogleI was letting out the family home for the first time. Michael and Zarq dealt with my queries and concerns sensitively and very quickly found tenants that suited the property. It turned out to be a good experience overall.
Dear Astrid, Thank you for your great 5 star review, and mentioning your experience with Michael and Zarqin our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service from start to finish by Michael Shaw from the Ealing branch. Transparent during negotiations and the buying process, was also accommodating when it came to requests to view the property multiple times following the survey. Would have no hesitation in recommending RSK to buyers and sellers alike.
Dear Jay, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have a very good experience with RSK and particularly with Asad Naqvi who help us all the way.
Dear Sebastian, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleReeta was very helpful and professional.
Dear Work out Bo, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleIt has been an absolute pleasure using RSK Ealing when searching for a property to rent. They have been really helpful with all my queries. I have probably called them more than a dozen time and every time has been met with friendly and professional manner. I would most definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Dear Wing, Thank you for leaving such a lovely review for our team in the Ealing office. They will be really pleased to read your comments. We wish you all the best going forward. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery happy with the service I received from Kelly and her team at RSK in Ealing Broadway. I would highly recommend anyone looking to perchase in the area use RSK as they made me feel at ease purchasing my first property and talked me through the whole transaction.
1/5
GoogleI would not suggest using this agency for any landlord. No support provided. They sent an "end of tenancy" agreement without confirming and without any communication. When called the agency nobody was there to support me. Terrible experience
Dear Paolo Giacomelli, I am concerned to read your comments and have passed them to the Director. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe really enjoyed working with Natalie Arendt-Turnbull. She zeroed in on our priorities for a home and quickly found us properties that met our match. Really appreciated her personalized attention while we searched for a home in Ealing.
Dear Harmony, Thank you for your great 5 star review, and mentioning your experience with Natalie in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMr. Michael Shaw, the sales manager of RSK Ealing, is really professional and polite. During my house searching process, he helped me a lot. I still remembered that he replied my call at NewYear Eve, I supposed everybody were celebrating holiday at that time. It's deeply impressed me.
Dear Julyana, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA quick note to say I was very pleased with my interactions with Bradley at RSK Ealing over the past year. He remained specific to my requirements and no time was wasted exploring/selling other alternatives outside my area of interest. He maintained high standards of professionalism throughout the process whilst being friendly and approachable.
Dear Abbas, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe’ve had a great experience of finding and securing a rental property through RSK. Our main contacts, Duncan & Altin, have been extremely helpful and pleasant, along with all other members of the team! Thank you :)
Dear Tilly, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina has supported us from the start of our flat search. She was outstanding at negotiating between us and the landlord and delivered great, consistent communication throughout.
Dear Dominique, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleRSK Ealing (Gina especially) were incredibly responsive to my requests for viewings, and contacting me about available properties in the area. They really helped make the renting process smooth and simple.
Dear Catherine, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotRSK market and manage my property…
RSK market and manage my property rental and always provide an excellent service. They take the stress out of the process by always being responsive, professional and a pleasure to deal with.
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the support of Duncan Pinder for my house search and i really appreciated his availability, flexibility kindness and the accurracy with regard to the type of property suggested. it was a very appreciated experience.
Dear Bekkat, We really appreciate you taking the time to leave such lovely comments about Duncan. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have found working with RSK an excellent experience with well informed and pro active and professional staff. I have been working with Gina Cannon on the re-letting of my flat and she has been exemplary.
Dear Tony, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie helped me find a flat in ONE day! I truly had an amazing time at our viewings and she did an incredible job helping me close the deal and finalize the documents. Highly recommend :)
Dear Sera, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK ealing were very helpful with our house purchase. Kealey seemed very proactive in keeping the deal moving and even arranged a meeting for us to discuss certain points with the sellers. Having used some pretty useless agencies while renting in London, I was pleased with the service at this RSK branch and would certainly recommend.
Dear Andrew Cottrell, Thank you for your great review regarding our RSK Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI was really pleased with the services they provided and they were so polite and respectful, specially Ishaan. Definitely recommend them.
Dear Ishaan, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleOne of the best agency they are very helpful and take care about everything. And Mr Harrison he doing his job very professionally. Thank you All
Dear Brwa, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur agent Reeta from Ealing office was particularly helpful in finding us suitable properties when were looking for a new house to move to. She was very professional and proactive. She was able to understand our preferences and requirements very well and show us only suitable houses. Highly recommend her service.
Dear Cristin, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
