5/5
TrustpilotExcellent service from Ishaan Badshah
Excellent service from Ishaan Badshah, very helpful and understanding the customer requirements .
Agent replied · 25 October 2024
Thank you for leaving a wonderful 5* review. Kind regards, Sarah
Trusted Agent profile · London
Robertson Smith and Kempson London reviews
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI was lucky enough to work with Duncan - who was exemplary in his knowledge of the area, the house itself and his patience with us. Looking forward to working with RSK going forwards
Agent replied · 16 June 2024
Dear Matt, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom our offer acceptance through to completion and moving in day, nothing was too much trouble and the support and advice from Michael at RSK Ealing on removal firms, chasing solicitors etc. was invaluable
Agent replied · 16 June 2024
Dear Jim, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan and Jack have been so helpful in my search for a new home. Responsive, professional and efficient, yet patient and considerate at the same time. Very happy with the assistance and guidance, highly recommend for others searching in the area.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Dear Kristine. Thank you for your review regarding Jack and Duncan in our Ealing office, they will be thrilled to read that they delivered 5* service. We wish you all of the best going forward. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleHan just helped us find a flat though RSK which we are super excited to move into! The whole process was smooth, all our questions and queries were answered promptly and informatively. Highly recommend RSK to anyone looking for a nice flat with a great agency!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Dear Savannah, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleFinally we got a flat!!! Thank you Sona for assisting us, she was keep showing and proposing flat till we got the right one for us and she also helped us during the paperwork!
5/5
TrustpilotRSK professionalism and customer focus.
RSK have shown professionalism and customer-focussed service in helping us to sell and buy, despite the complexities of our unique circumstances. I’d like to single out Jonathan and Tim for being there when needed and for creating a backchannel for the chain to flip. Deserved 5 stars.
Agent replied · 15 June 2024
Dear Phil, thank you for taking the time to leave us a 5* review. We are pleased to read that you had a great experience with Jonathan and Tim in our Hanwell office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHad a great experience with Ishaan - he was very friendly and helpful throughout the viewing process. He's a natural at it!!:)
Agent replied · 16 June 2024
Dear Ieva, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad a great experience. Gina gave me the Property tour and than further assisted by zarq during the paper work and helped me To find the right property for me to Move in.
Agent replied · 16 June 2024
Dear Joshua, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleKudos to RSK for having in your team a professional, responsive and courteous consultant - Duncan Pinder. He provided us regular updates, reminders about the viewing and been very patient with understanding our needs. Thanks a lot, Duncan! Keep up the good work!
Agent replied · 16 June 2024
Dear Elena. Thank you for taking the time to leave a review regarding your experience with Duncan in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleDealing with the lettings team at RSK Ealing, in partial Reeta, has been a stress-free and great experience. They have been responsive to our questions and requests in a timely and thorough manner. Over all a great service in finding a property to let with them.PositiveResponsiveness, Quality, Professionalism
Agent replied · 16 June 2024
Dear Harrie Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were assisted by Shaniyah as tenants moving to London who was professional and very helpful. RSK we accomodating and allowed us to view properties online as we couldn't travel.
Agent replied · 16 June 2024
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK is a well performing agency. As a landlord, I've found their lettings department (Daisy Wills in particular) to be proactive, knowledgeable and very pleasant to deal with. I recommend RSK wholeheartedly.
Agent replied · 16 June 2024
Dear Paul, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI worked with jourdain, and he helped me rent my house in a very short time with minimal hassle. I would recommend to anyone wanting to sell or rent.
5/5
GoogleWe have been living at a property that was managed by RSK for the last 3.5 years. Kim and the staff always have been very responsive whenever I had problem with the house and things got sorted quickly. Everyone is friendly and polite and not had any bad experience dealing with them so far.
Agent replied · 16 June 2024
Dear Haebin, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe had a fantastic experience working with Asad from RSK to find our new home. He truly understood our needs and made the process smooth from start to finish. The entire team was responsive and efficient. We highly recommend them!
5/5
Trustpilot5* experience
Great experience. I felt such at ease. Carla especially really went above and beyond at a really stressful time for me. Couldn’t be happier with the service. It was Smooth sailing & really helpful and carla was so lovely, professional & reassuring throughout.
Agent replied · 15 June 2024
Dear Shannon, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery helpful bunch. Was really stressed when looking for a flat to rent with my friend, but Robertson Smith & Kempson were immensely helpful and polite.
Agent replied · 16 June 2024
Dear Moore, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI ended up dealing with about 3 RSK branches in my flat search and all of them were great. They were attentive to what I was looking for and helped in a professional yet friendly manner. I will definitely look to use their services in the future for the next move.
Agent replied · 16 June 2024
Dear Ian, I was delighted to read the comments in relation to our Ealing office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDear Marie
Dear Marie, Thank you so much for your persistence with the Sainsbury's insurance claim! It was a long haul but I guess big companies are in no hurry!Monica and I really appreciate your hard work. Best regards Nicholas smith
Agent replied · 15 June 2024
Dear Nicolas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIshaan He was a very friendly person and was so helpful and respectful I had the best view him
Agent replied · 16 June 2024
Dear Fawaz, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan at Robertson Smith & Kempson has been great. He helped me find my flat. Excellent service. Thank you.
Agent replied · 16 June 2024
Dear Carol, Thank you for your kind comments regarding Ishaan and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotAppreciate Reeta's professional service
Much appreciate Reeta's professional service @The Broadway branch, Ealing. She is efficient, responsive and sensible, always attending and willing to communicate with us. Reeta follows through closely all along. She has been progressive to further engage other viewings till we identified a right one.
Agent replied · 15 June 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBailey Mansell, excellent letting service - always up to date with ensuring tenants and landlord meeting their obligations. Re-assuring to know RSK are managing my rental property.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Dear Ian,Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Robertson Smith and Kempson London
Has Robertson Smith and Kempson won any awards?
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
