Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

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163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Duncan helped my boyfriend and I immensely with our search for the right flat, and went above and beyond to help us secure the one we wanted. Couldn't be happier with his service - he properly tailored our search to fit our needs/requests and kept us in the loop with new places as soon as they went up. We're excited to move into our great new flat thanks to him!PositiveResponsiveness, Professionalism

Ashleigh · 24 August 2021

Agent replied · 16 June 2024

Dear Ashleigh. We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Explained what we wanted and they really took it on board. Han was fantastic, very friendly and dedicated to seeing through the move. Best estate agent in Ealing!

Tom · 17 June 2020

Agent replied · 16 June 2024

Dear Tom, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

4/5

Google

RSK had provided an excellent service for my rental search and the entire process was handled smoothly all through the documentation and move-in. Really appreciate the support from Duncan @ RSK team who was more than happy to help with all letters of support to help me settle-in and welcoming as we just relocated to London. Thankyou RSK & Thankyou Duncan.PositiveResponsiveness, Quality, Professionalism, Value

Swami · 24 August 2022

Agent replied · 23 August 2024

Dear Swami, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

All the team is friendly and very professional. Particularly Kim, the senior property manager, that looked after us and all our needs month after month always at the top of the expectation.

Carlotta · 18 June 2018

Agent replied · 16 June 2024

Dear Carlotta, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team

5/5

Google

I can't praise the outstanding service enough. Reeta went above and beyond searching for the right property for my needs. Highly recommended.

Esther · 24 August 2021

Agent replied · 23 August 2024

Dear Venus, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great service from Kealey, Mike and the team at Ealing to help us find and complete on our new home. Would happily recommend. Thanks to you all.

Preeti · 17 June 2020

Agent replied · 16 June 2024

Dear Preeti and Uttam, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Reeta Sisodiya is simply outstanding!! she is a very competent agent, great turnaround time and very understanding by nature. RSK is going to go a long way!

B · 17 June 2020

Agent replied · 16 June 2024

We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have had the pleasure of Asad helping us find our new home and he has been fantastic. He has been so helpful every step of the way and we can't wait to finalise our move!

Lauren · 24 July 2024

Agent replied · 23 August 2024

Dear Lauren, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Gina and the rest of the Ealing lettings team did a great job securing me multiple offers on my rental property from day one of viewings. She provided all the info clearly and processed the referencing and contracts quickly. I have been using RSK for 14 years now, so I would highly recommend them.

Sean · 17 June 2023

Agent replied · 16 June 2024

Dear Sean , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had the pleasure of working with Ahmed Khalil as my letting consultant, and I couldn't be more satisfied with the experience. Very talented sales person and a pleasure to talk to.

Simina · 24 September 2024

Agent replied · 24 October 2024

Dear Simina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah.

5/5

Google

I would like to leave Gina 5* she has been so helpful with our moving process, no question was ever silly! She has made the whole process 100x easier

Tara · 9 November 2024

Agent replied · 9 December 2024

Dear Tara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

RSK Ealing have been really helpful in the process of renting and surrendering our existing tenancy due to changes in personal circumstances. A great agency who have turned around viewings really quickly, with particular praise to Ruxana, who has been very friendly and professional in all of our communications.

Alex · 20 October 2023

Agent replied · 16 June 2024

Dear Alex, Thank you for your kind comments regarding Ruxana and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

If you need an estate agent, who will go extra mile for you, will understand your requirements and support you all the way through, then go no further, as I witnessed a very top class service from RSK and team. I had Molly at RSK for renting a fkat, she was lovely very friendly and professional I would highly recommend herPositiveResponsiveness, Professionalism

Fary · 24 August 2022

Agent replied · 16 June 2024

Dear Fary, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Luke has been very helpful and…

Luke has been very helpful and responsive with my house search. Looking forward to finding something suitable soon!Fabio

Fabio · 16 February 2022

Agent replied · 15 June 2024

Dear Fabio, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

I wanted a double bedroom flat and first viewing was with RSK, very professional agency. Mr Anish showed us a beautiful flat, equal bedrooms but something went wrong on our side. All this besides, Anish was very professional and he told us everything and he answered to every single question that we had. No hidden information, everything was clear. I recommend this agency.

Cristian · 18 June 2017

5/5

Google

Amazing service from my agent Gina Cannon, really came through with helping me find a flat to rent even though there were a lot of hurdles and speed bumps on the way. Really helpful service from RSK Ealing :)

S · 17 May 2024

Agent replied · 16 June 2024

Dear S Mtimkulu, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Very helpful and responsive. Helped us with our rental property search recently. We've had lots of queries and Gina, the rep from RSK has been very responsive and cooperative. Thank you! Hoping the move in will be as smooth!

Sunil · 17 May 2024

Agent replied · 16 June 2024

Dear Sunil, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great agency to work with. Very patient with the client and always trying to find the best house to meet your requirements. Specially working with Usmaan, who has patiently showed us every property that could meet our requirements. IT has been a pleasure working with him.

Almudena · 18 December 2023

Agent replied · 16 June 2024

Dear Almundena, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

‘Han at RSK was extremely helpful and efficient when helping us secure a rental contract. He had our best interests at heart and did everything to make sure our offer was chosen. The offer was placed, contract signed, and referencing completed within 2 days. Since move in he has been prompt at responding to any queries or emails. I would highly recommend RSK, especially after having had some other nightmarish estate agent experiences!

Emma · 24 August 2020

Agent replied · 16 June 2024

Dear Emma, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Great to work with

Great to work with, did an excellent job in selling my flat, would recommend - many thanks !

Mark · 23 March 2025

Agent replied · 27 May 2026

Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Kind and supportive team. Timely responses. Overall they are very attentive to the tenant's needs. Charlie and Rianna from the property management team were also very supportive throughout my tenancy, quickly responding to help requests and always friendly. Thank you🙏 …

Duygu · 17 March 2024

Agent replied · 16 June 2024

Dear Duygu, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The best estate agency ever. I totally recommend 👌. I have had an amazing experience and support from Ruxana Jon. She is such an amazing person, lovely , kind . The best agent I have ever known so far. I will definitely collaborate whit Ruxana in future.

Sofija · 28 October 2023

Agent replied · 16 June 2024

Dear Sofija, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have been using Robertson Smith & Kempson, Ealing as our Letting Agents for the last 10 years now and we have had a great experience. Any questions or concerns have always been addressed promptly. They have also provided valuable insights and advise whenever I have needed.

Amitabh · 20 October 2023

Agent replied · 16 June 2024

Dear Amitabh, Thank you for your kind comments regarding the Ealing Team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently moved to another house with this agency. I want to say a BIG THANK YOU to our agent, Duncan Pinder. He was so helpful from the moment we viewed the house until we moved in. He made the whole moving process so easy for us, keeping us updated with everything. If you want to chose this agency, ask for Duncan. He is the best.PositiveQuality, Professionalism

Mihai · 24 August 2021

Agent replied · 16 June 2024

Dear Mihai, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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