Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Reeta is a very helpful, polite and friendly advisor. She tried to find a property for me despite of my difficult requirements. I wish her and her company all the best in the future.

Munira · 17 June 2020

Agent replied · 16 June 2024

Dear Munira, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

RSK provided a great service when we were looking for my first property in uk. Han is very helpful especially i finalize rent contract and agreement when i was overseas, Would recommend to anyone.

Nizar · 17 June 2020

Agent replied · 16 June 2024

Dear Nizar, Thank you for taking the time to write a review about the great service you received from our Ealing Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Always professional

Always professional, understanding and courteous. They made the whole process very straightforward and I always felt I'd be taken care of.

Zaair · 4 June 2025

Agent replied · 23 September 2025

Dear Zaair, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka

5/5

Google

Our expectations were met by Millad, who found us a home that we will love. He was present at every stage of the process, from beginning to end, and he communicated efficiently. The entire experience was positive.

Naomi · 2 November 2024

Agent replied · 9 November 2024

Dear Naomi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

Big thanks to Kim who manages the tenancy of my flat. Such a superb professional service. Easy to deal with, very efficient and reliable, keeping me up to date with any necessary information regarding the flat.

Mark · 18 June 2019

Agent replied · 16 June 2024

Dear Mark, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Angelina King is the best letting…

Angelina King is the best letting agent. the whole process was under her control. i would highly recommend this agent and the agency! thank you!

AJ · 21 February 2022

Agent replied · 15 June 2024

It’s great to hear that you have had a brilliant experience with Angelina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very helpful and responsive RSK. Helped us with our rental property search recently. We've had lots of queries and Asad Naqvi Lettings Consultant from RSK has been very responsive and cooperative. Thank you! Hoping the move in will be as smooth!

Kranthiraju · 16 August 2024

Agent replied · 23 August 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Reeta´s really helped us find a lovely flat; at 1st she shared with us plenty of nice options in & around Ealing based on our requirements / budget. Then, when we saw on their website an outstanding flat, she quickly helped us secured it. She was professional, responsive at every step of the way and all the paper work was done in less than a week. The whole process was really smooth. Thank you, Reeta!PositiveResponsiveness, Professionalism

Angel · 24 August 2021

Agent replied · 16 June 2024

Dear Angel. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great experience throughout purchase process! Rique was extremely helpful from the viewing all the way through to putting in an offer and has been following up since.PositiveResponsiveness, Quality, Professionalism

Jay · 17 June 2021

Agent replied · 16 June 2024

Dear Jay, What a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Duncan Pinder RSK - Great Job Well Done

Duncan Pinder, Senior Lettings Consultant, of Robertson, Smith & Kempson did a solid job of introducing 2 robust potential tenants. Managing the “Best & Final Bid” process, swiftly ratifying references, executing contracts and thereafter professionally managing deep clean, inventory and key handover all achieved within a week of the viewing. And my first rent paid the day the tenant took occupancy. Duncan - thanks - great job well done. RSK - good teamwork.

Timothy · 17 February 2022

Agent replied · 15 June 2024

Dear Timothy, Thank you for taking the time to leave a review regarding your experience with Duncan in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Robertson Smith & Kempson provide an excellent and highly professional service. They have been managing my rental properties for some years now and I'm very happy with the service they provide. I would not hesitate to recommend RSK/Gina Cannon for property lettings in the Ealing area.

Deep · 17 May 2024

Agent replied · 16 June 2024

Dear Deep, Thank you for your kind comments regarding the RSK Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

It is a pleasure to have Ishaan as an agent. From the beginning, he listened to my needs, kindly answered all my questions and made the process of renting easier. He makes sure everything is good and answers very fast. very professional, and competent. An excellent service. many thanks

Sabrine · 17 March 2024

Agent replied · 16 June 2024

Dear Sabrine, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

RSK has been really helpful and 'on top' of things to ensure that I got the right place within my budget. They are quite responsive, understand our situation and give us good advice to ensure that we have selected the right place. Special mention of Reeta and Moly, who were approachable at any point of time and very helpful to accommodate various requests. they have a vast number of properties to suit the needs of various types of clients. Highly recommend to use their services.

Gaurav · 24 August 2020

Agent replied · 16 June 2024

Dear Gaurav S, Thank you for your great review regarding our RSK Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Myself and my friend have been using RSK for the past few months to search for a property to rent. We have been dealing with Han and he has been absolutely amazing to deal with. He's been very patient with us and he was very understanding of the certain specifications we wanted. He always made the effort to contact us when something within our budget became available and has also been very accommodating with viewing times as I work away. After months of looking he has managed to find us something that has ticked all the boxes for us and if we were to work with Han again we would happily use RSK Ealing again.

Kishani · 24 August 2020

Agent replied · 16 June 2024

Dear Ealing, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We rented a property through RSK 3 years ago and are vacating it now. Our initial viewings were very easy and they drove us round to quite a few properties across our price range. Our flat has been landlord managed so we haven't had to deal with the office much since the initial contracts. Overall our experience with viewings for the next set of tenants was good and care was taken to ensure that they didn't infringe too much on our personal time. All of the lettings agents have been extremely pleasant to deal with.

James · 24 August 2020

Agent replied · 16 June 2024

Dear James, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We dealt with Tilly, who was really friendly, helpful and professional. She took lot of effort in finding us a suitable properties and executing viewings. Thank you TillyPositiveProfessionalism

János · 17 June 2021

Agent replied · 16 June 2024

Dear Janos, I was delighted to read the comments in relation to our Ealing office and will ensure that these are passed on to the team. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

If you are looking to rent or sell your property in Ealing, Altin Ismaili and his incredible RSK team are the estate agency to go for. Excellent service , efficient and achieved above asking price! Forget the other agencies who show your property in the dark to potential tenants/buyers, spend viewings doing treasure hunt to find the dishwasher in your kitchen and stare at the microwave and wonder why they don’t get a Sky signal !!! We definitely need more agencies like RSK, we have used famous and smaller ones in Ealing and despite selling themselves as Ferrari cars they have fiesta engines and no wheels so you gotta do the pushing ! As Tina Turner would sing : RSK are simply the best and much better than all the rest !!!

Lela · 17 June 2020

Agent replied · 16 June 2024

Dear Lela, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have nothing but good things to say about the sales team at RSK Ealing. Krishan, Kealey and Bianca all worked so hard for us on the sale of our late father’s house. It was an emotional time for us but the team were understanding, patient and respectful. Their positivity and enthusiasm was amazing and they were completely unfazed by a few potential buyers who let us down. Each time they generated new interest and viewings. Thank you to the team at RSK Ealing who have helped us to sell the house and achieve a good price that myself and my sisters are happy with. Highly recommended estate agents!

Kate · 17 June 2020

Agent replied · 16 June 2024

Dear Kate, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK Ealing helped me get a fully vetted tenant in super quick time, with a quality of service well beyond expectations. Initially, it was Han and then Molly took over the main process. She patiently and swiftly handled all my queries and requests as I was overseas, and executed the move flawlessly. The feature of RSK that makes them stand out among all other Ealing agents is the number of leads/prospective tenants they continuously generated. It far outnumbered any other agency in the borough.

Shanzay · 17 June 2020

Agent replied · 16 June 2024

Dear Dia, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

The team at RSK were very impressive throughout the whole process of selling 4 of our converted flats in Ealing. They were tight, organised, enthusiastic, and "on it". The communication to update me on progress was outstanding and particularly appreciated ..... and they delivered: RSK booked in a huge number of viewings in the first 2 weeks, they secured higher than expected offer prices also in the first 2 weeks, and followed through with the buyer and their solicitor in a timely manner and with focus. In this uncertain market, it way exceeded my expectations. In the future they would be my go-to estate agent by a country mile. They are local and smaller than some of the big agents, and probably because of this, it felt like I mattered as a client and that they were hungrier. Well done the team. I think you did a superb job.

Jeremy · 17 June 2020

Agent replied · 16 June 2024

Dear Jeremy, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

RSK is a professional property agent. The properties they have showed me are nice. Their Sales team, and especially their Sales Manager, Mr. Michael Shaw, is very professional. They know my needs and are always able to show me the potential of the property which I have not been aware of during the house viewing. I will certainly appoint RSK if I sell my own property in future.

12yummy34 · 24 August 2022

Agent replied · 16 June 2024

Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We use RSK Ealing for many of our rental properties and have always found them very efficient and helpful. We had an issue with one tenant recently and Gina and Altin walked us through the process and helped us enormously through what was a stressful time. I throughly recommend them as agents and we have worked with a few!!!!

Ruth · 17 June 2023

Agent replied · 16 June 2024

Dear Ruth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The agent company is professional. Special thanks to Reeta, she is always helpful. Looking forward to property visit this Sat. Thanks.

Tak · 17 June 2022

Agent replied · 16 June 2024

Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Great services from start to finish! We had a quick turnaround - our first viewing was on a Saturday and the next Saturday we had the keys to our new home! Thanks for all the help!

Kyra · 10 October 2024

Agent replied · 24 October 2024

Dear Kyra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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