Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

790

Reviews on Google

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Luke Heaps

Luke Heaps He kept me front of mind for any property that fulfilled my requirements and made his recommendations very relevant. Thanks to Luke, I got an offer accepted on a fantastic property.

Nour · 12 April 2022

Agent replied · 15 June 2024

Dear Nour, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We were very satisfied with the service offered by the agency. Liam Moule was very professional and diligent in responding to our emails and requests. Liam is also very up to date on the latest laws in the private rental sector. Marina

Marina · 17 June 2020

Agent replied · 16 June 2024

Dear Marina, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thanks to Michael Mott for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.

Muhammad · 17 June 2023

Agent replied · 16 June 2024

Dear Muhammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Tenant Maintenance

When we had an issue with our washing machine Georgie Tilby helped us get someone out the next day to resolve it. She put us in touch with the plumber directly.

James · 2 May 2025

Agent replied · 23 September 2025

Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka

5/5

Google

If you want to sell a property in the Ealing area, look no further. Top-tastic support from all the team but a particular shout out for Ally who provided stellar service throughout a protracted conveyance process. The team could not have been more helpful. Great communications, proactive and positive support and an instinctive feel of when to press. One very satisfied customer ....

Nick · 28 October 2023

Agent replied · 16 June 2024

Dear Nick, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Duncan was a terrific agent! He found the perfect flat for us, he was perfectly on time for the showing and then help us through the offer/negotiation process. Really recommended!

Marco · 17 June 2022

Agent replied · 16 June 2024

Dear Marco, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

RSK,Hanwell

I instructed this company to sell my house in W7 and my experience was beyond awful,They inflated the price of the house and then after many viewings they reduced it again and again.Untrustworthy and couldn't even turn up on time.Unprofessional and not recommended at all.

Mrs · 10 October 2024

Agent replied · 24 December 2024

Dear Elizabeth, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations

5/5

Trustpilot

Great experience

Great experience, very professional, always available and would strongly recommend them to family and friends!P.S Much thanks to Carla who went above and beyond and really went the extra mile for me

Sian · 1 March 2022

Agent replied · 15 June 2024

Dear Sian, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK Acton Lettings Experience

I have had a great experience with RSK so far in the letting of my property. They have been attentive, organised and made my life as easy as possible by explaining and facilitating resolution of national and local landlord requirements. Whilst the tenants are still due to move in shortly, I elected for the full management service and after speaking with Daisy feel confident my property will be manged well. Priyesh and Angelina, who I have had the most contact with, have been personable, professional and really provide a personal touch which inspires confidence. Thank you to the RSK Acton team for making this experience smooth and easy so far!

Sham · 21 February 2022

Agent replied · 15 June 2024

Dear Sham, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thanks to Tilly who found the perfect new home for us. Very professional and always went the extra mile to make our experience and the whole process as smooth as possible. Thank you very much Tilly!PositiveProfessionalism

Anne · 17 June 2021

Agent replied · 16 June 2024

Dear Anne, Thank you for taking the time in providing such lovely comments about Tilly in our Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Great, professional team

We've just sold our property with RSK Acton and it's been a good experience from the start. Professional, knowledgeable and approachable director (Toby) explained their process and justified the valuation in a convincing manner. He was also really helpful (and patient) with the questions I had later in the process, including those about my purchase (that they were not dealing with). The manager (Carla) was also very helpful, responsive and that's having her hands full with exceptionally problematic solicitors on the buyer's side.

Raf · 17 February 2022

Agent replied · 15 June 2024

Dear Raf, Thank you for taking the time to leave a review regarding your experience with Toby and Carla in our Acton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great services by our assigned agent Millad Parwez. Everything progressed quickly and smoothly from the very first phone call to arrange a viewing up until the signing of the contract. Would highly reccommend RSK. Through them we found the perfect house for us.

Spyros · 2 November 2024

Agent replied · 9 November 2024

Thank you for taking the time to leave a wonderful 5 star Google review. Milad will be thrilled to read your kind comments. Kind regards, Sarah

5/5

Trustpilot

5* - Would Recommend

I would like to take this opportunity and platform to thank all the staff at RSK estate agents Ealing office for their work attention and professionalism. They have indeed excelled from the beginning to the end. I thank them for their dedication and contributions regarding the initial marketing presentation, through to viewings and also in identifying suitable interested buyers. Even during the legal process they were always on hand to help and assist. Finally, RSK were available to record the closing utility meter readings on the day of completion. Excellent service throughout. Thank you RSK Ealing branch, your service is very very much appreciated.

Christopher · 4 February 2022

Agent replied · 15 June 2024

Dear Christopher. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have used RSK as our property management agents for over 10 years and Kim Mellow has been our manager for last the 5. Kim is very professional, efficient and personable and gets on well with all of our tenants. Highly recommended

Tim · 18 June 2019

Agent replied · 16 June 2024

Dear Tim, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Ishaan is super super helpful and energetic! 100% recommended.

Heiman · 16 February 2024

Agent replied · 16 June 2024

Dear Heiman, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

RSK Ealing office is the best estate agent I have dealt with in a very long time, Bradley was brilliant and spot on. They are very efficient and quick and their customer service is excellentPositiveProfessionalism

Omar · 17 June 2021

Agent replied · 16 June 2024

Dear Omar, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Liam was a great help and gave me all the info I needed on my visit with him. The agency in general has been very professional, welcoming and helpful, and I would definitely recommend them for your property search.

Thomas · 17 June 2020

Agent replied · 16 June 2024

Dear Thomas, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

RSK helped secure my student house and made the process so much easier, especially Altin!

Allie · 20 September 2023

Agent replied · 16 June 2024

Dear Allie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It's a truly pleasant experience working with Isshan, who has always been polite, accommodating to our schedule even it's a last minute viewing arrangement, the proactiveness, and also being so friendly to approach. I hope we can find our dream house with Isshan's help soon. Well done and I will highly recommend him. Thank you!

Edith · 17 March 2024

Agent replied · 16 June 2024

Dear Edith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Natalie was helpful and patient with us and we found a lovely flat with RSK within our budget

Natalie · 17 June 2023

Agent replied · 16 June 2024

Dear Natalie, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ishaan Badshah is very informative, patient and friendly.

Joyce · 16 February 2024

Agent replied · 16 June 2024

Dear Joyce, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Thank you Duncan for his professional service and useful advice for our move. The options offered just met our needs. Sound coordination and close follow up. Thank you.

Clara · 17 June 2022

Agent replied · 16 June 2024

Dear Clara, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have been with RSK and Management…

I have been with RSK and Management Services for a while now. My experience has only been very positive and a professional conduct throughout. Great customer service keep it up RSK!

Michael · 25 March 2025

Agent replied · 27 May 2026

Dear Michael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We had a very positive experience with Michael at RSK who assisted us with the sale of our property. We received good useful advice without any pressure. All of which really helped with the sale. We were kept reguarly informed and guided where necessary. I reviewed a number of agents in Ealing before selecting RSK and feel that we made the right choice.

Ross · 24 August 2023

Agent replied · 16 June 2024

Dear Ross, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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