Trusted Agent profile · London
★★★★★
269 reviews across 2 platforms
28 Thames Road, London, W4 3RJ
RiverHomes's office in London, at 28 Thames Road, is rated 4.9 out of 5 across 269 reviews on two platforms, including 131 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Client Experience !
Caroline, Leanna and Ines were very good in delivering their job but not only that the warm hospitality provided was phenominal making the process very smooth and made their work in very high professional standards. Many thanks indeed.
5/5
TrustpilotExcellent Service
River Homes, in particular Sue Day, provided by far the best service I have received from an estate agent over the 45 years that I have dealt with estate agents.I cannot recommend them too highly.
5/5
GoogleReliable, trustworthy, straightforward and generally very professional - very nice to work with Philip, Sue and the team. First when we bought our property in Chiswick a few years ago and now managing the property as we have rented it out. Very happy to recommend!
5/5
TrustpilotA pleasure to deal with
Caroline and Ines were extremely helpful throughout the whole process of renting the property that is now our home. They always tried to find solutions to every difficulty and liaised between us and the owners in an excellent way. We can really recommend them.
5/5
TrustpilotI thought the staff were excellent at…
I thought the Ian and Caroline were excellent at River Homes. They always responded to my calls. They were very reassuring during the ups and downs of our sale. They are a great team.
5/5
TrustpilotRiverhomes made it so easy!
Caroline has been so helpful guiding me through the whole rental process, despite a few problems at my end. Ines handled the constant changes of paperwork efficiently. The team is professional, knowledgeable, responsive, and really care.
5/5
TrustpilotOutstanding
I would highly recommend Riverhomes for any waterside property sales. They were professional from start to finish, treating my property and the sales process with respect and care. It was important to me that potential buyers were treated well too, as they will be the ones owning our much loved home. From Francis putting me at ease with the initial evaluation and talking me through the process, to Simon who arranged and managed all the viewings impeccably. I was offered a lot of options to fit around me. Their advice, knowledge and experience is invaluable. I cannot thank them enough.
5/5
TrustpilotThank you
Thank you to the team at riverhomes in Putney for all their hard work and efficiency during my boat sale. Caroline Davidson was professional, friendly and encouraging throughout and ably backed up by Ian and Ines when required. Highly recommended.
4/5
TrustpilotVery good personal service and guidance …
Very good personal service and guidance through out the process. Phillip Cannon was great and so was Adam who delt with the nitty gritty ,day to day stuff. Just one issue is the 5% fee which I found excessive for a sale of £120,000.
5/5
Trustpilot30 years since I last rented a flat
30 years since I last rented a flat! Sue and Beth at Riverhomes made the process from the initial first viewing to taking occupation very easy. All my questions were answered quickly and clearly. Excellent service. Many thanks Paul Guyer
5/5
GoogleThanks so much to the team at Riverhomes West who all helped make my move to Chiswick seamless, bending over backwards to get me in the house quickly. Special thanks to Tamir and Beth!PositiveProfessionalism
5/5
TrustpilotVery helpful and attentive management…
Very helpful and attentive management team of Riverhomes! A special thank you to Annabel and Sara for your excellent service throughout our tenancy.
1/5
TrustpilotBe aware
This agency is ordinary agency. Until its standard procedure, all good. But they are unable to demonstrates simple humanity and flexibility. And be aware of agency owner having personal relationship with Goat Wharf landlord as this will reflect on ripping you off if there is a chance. Be very aware what you are signing. As I asked for Brake Clause, which was ignored and because I trusted it was included as discussed, had to pay them fees that never supposed to be paid. 4 lawyers advised charges are not right.
5/5
TrustpilotAmazing agency and exceptional service…
Amazing agency and exceptional service from Sue Day! Truly most amazing agency we ever worked with and we would truly recommend everyone. Sue (our agent) was the most professional, understanding and kind human being. She worked exceptionally hard to help us with the purchase. You just don’t get agents like that anymore. She did everything she could to secure our purchase. She didn’t have to but she did go above and beyond to help us. The response levels are very prompt and you can always get help whenever however small the query is. Just fantastic! Thank you so much, Sue for making our dream house come true.
5/5
TrustpilotVery professional, good quality and nice people
We had a really good experience with River Homes. They have very good local knowledge, they are very service minded, accommodating and the communication was really good. And they found us the most beautiful home! They have responded to all of our queries fast and have been really helpful. Especially the agent Isabella provided top service and was also just really nice, positive and professional. We worked with isabella, leanna and Ines and i would definitely recommend this staff and this agency for other people like myself searching for a lovely place to live. Frederikke & Kathrine
5/5
TrustpilotThank you RiverHomes
I recently sold my houseboat through Riverhomes - Simon was brilliant, reassuring and supportive and found the right people for the home. Thank you very much for your work Simon.
5/5
GoogleWe recently sold a Chiswick property through RiverHomes and were very impressed & pleased with the service provided by Sue and her colleagues and the outcome they helped us achieve. Sue has a great deal of knowledge and experience of selling properties in this area, throughout was very helpful & client focussed, and added a lot of value. For anyone wanting to sell a property in the Grove Park/Strand on the Green and surrounding areas I would strongly recommend RiverHomes as the go to firm to engage.
5/5
GoogleSeemingly the only good river focused estate agent. Very knowledgeable and not pushy in the slightest. Very helpful and trustworthy. I would highly recommend.Thank you Sue especially for answering all my (numerous) questions with such patience and so efficiently! Ed
5/5
TrustpilotCaroline has been amazing
Caroline has been amazing. She always kept me updated during the whole procedure. Even after the exchange of contract, she went out of her way to sort out every single problem I faced . Cant praise her enough.
5/5
TrustpilotAn estate agency that cares
We have just moved in to a new lovely flat rented out by River Homes and couldn’t be happier. They really care: Caroline handled the whole initial process with extreme efficiency and professionalism, but also was always available to answer questions and collect additional information from landlord or previous tenants for us. Ines, who then took over for the final stages, was also extremely nice and helpful, making the process stress free in spite of the pandemic. And then Annabel, who oversees the management of the property, and who is thoughtful, proactive, always available and genuinely looking after the tenants. We were honestly surprise about the level of care and attention all of them invest, and we highly recommend renting with them as it really does make the difference.
5/5
GoogleHighly recommend Riverhomes properties. Thanks to Tamir, Anya & others who helped was with the process.
5/5
TrustpilotExcellent Service
River Homes provided an excellent, professional and personal service throughout the whole transaction eptiomised by Caroline Davidson who couldn't have been more helpful. I would have no hesitation recommending Caroline especially, as she was my main point of contact and nothing seemed too much trouble. Caroline together with Nick, both ensured the transaction went as smoothly as possible, not always an easy feat; many thanks to you both.
5/5
TrustpilotGet service -Caroline & Ines
We approached Riverhomes as it was local to the property my wife and I wanted to rent.From the get go we felt everything was very professional, with quick results.We had Ines visit our property, a few days after our enquiry, and this was followed up by arranging a photographer etc and having it online in a matter of weeks. Majority of viewings were done my Caroline, who was faultless - with covid-19 lingering in the air. She ensured all viewings taking place were followed precisely by the government guild-lines. I think there was approx 5/6 viewings before she managed to find us a suitable tenant, who we are very happy with. All paperwork etc was done instantly, and it’s been a few months since property has been on rent and we have had no issues.If you are looking to rent or buy, please do speak to Riverhomes, a professional service, ensuring customers satisfaction is number 1.Neil and Deb
5/5
TrustpilotHighly recommend Riverhomes properties
Highly recommend Riverhomes properties. Thanks to Tamir, Anya & others who helped us with the process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
RiverHomes's London office has 269 reviews across two platforms: 131 on Google, 138 on Trustpilot.
RiverHomes London is rated 4.9 out of 5 across all 269 reviews, and 4.9 out of 5 on Google from 131 reviews.
RiverHomes London, 28 Thames Road, London, W4 3RJ.
